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VIX — Canada
7 Jan — 14 Jan1
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1 adult
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Sat 14/1
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2+ stops from C$ 1,134
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Top tips for finding cheap flights to Canada
- High season is considered to be January, February and December. The cheapest month to fly from Vitória is January.
- Morning departure is around 7% cheaper than an evening flight, on average*.
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Top 5 airlines serving Vitória Eurico Sales to Canada
Scores according to KAYAK customer reviews7.9
AviancaOverall score based on 13902 reviews
8.0Boarding
7.9Comfort
8.2Crew
7.8Entertainment
7.4Food
Airline reviews
The plane had provisional seats , very uncomfortable. Staff saying every 20 min that all need to use face masks. But they don’t. No food. The flight was reported with delay, we asked about that and they were not clear. The issue was that we were at mid day and need to eat; suddenly we should board and run for get in the plane.
The plane had provisional seats , very uncomfortable. Staff saying every 20 min that all need to use face masks. But they don’t. No food. The flight was reported with delay, we asked about that and they were not clear. The issue was that we were at mid day and need to eat; suddenly we should board and run for get in the plane.
If you want a flight that treats you like a luggge or a cow or a non existent person. This is it. Where do I start?! The earplugs will give you a migraine. The movie/tv screen is unresponsive or has a 5 second delay time. Some functions on the tv screen do not work. Two small disgusting meals that even prisoners do not receive You cannot buy extra food or anything on your flight. Bathroom stinks. The flight was dirty to enter with. My first and last time using avianca This is a disaster.
Pros: "The puntuality"
Cons: "Possibility of entertainment in the plane"
Pros: "The crew was attentive"
Cons: "The aircraft needs better maintenance. My table was tilted and the seatbelt was twisted"
Pros: "Entertainment makes flight go faster. Many choices"
Cons: "the Food (. Snack) not the best choice of ham empanada and rice chips plus something else I didn’t even tried."
Pros: "The crew was very nice, the food was good and the entertainment too."
Cons: "The seats were very uncomfortable, not enough crushing and the neck rest was uncomfortable too."
Pros: "Everything I liked"
Cons: "The cabin crew, the duration of the flight"
Pros: "si"
Cons: "perfetto"
Pros: "The crew were really great and helpful. Very attentive and always kind. my overall experience was great. the crew, the flight made me feel comfortable."
Pros: "Crew was awful. Did not let me board because I was sick."
Cons: "Avianca does a great job! Excellent meal and in flight entertainment."
Pros: "Couldn’t make it due to bronchitis and a leg injury and Avianca denied any type of refund, I lost $585 dollars due to being sick and Avianca not being understanding and having any type of flexibility"
Cons: "Better refund policy for emergency and medical situations, better customer service"
Pros: "Buisenss class cabin service"
Cons: "Entertainment"
Cons: "The checking process at the counter in Lima was horrible,they moved me to another flight saying that mine was delayed. Once they moved me to Alan they couldn’t check me in and send me back to Avianca, during that process they lost my suitcases. I arrived to Orlando with no clue where my suitcases where and I was traveling g with to young kids. Although I recovered my suitcases I haven’t heard a follow up."
Cons: "The temperature in the aircraft ! Cold !!!"
Pros: "It's was It was good service everything"
Cons: "I didn't like let that delay on the plane. Being willing next 6 hours or the airport and I miss my day for work."
Pros: "They were so organized calling the people by group ,"
Pros: "I like the fact that you had so many options for entertainment."
Cons: "The flight got in about 7:30 AM and it would have been great to have breakfast before landing."
Pros: "hard to find something to like after taking 26 hours to complete a trip that should have lasted less than 8 hours."
Cons: "Delays!! Technical issues, late crew, the list goes forever. Ground staff could not care less and attempted to hide information."
Pros: "Very courteous & helpful"
Cons: "Nothing"
Cons: "It was hilarious! on the flight from BOG to PEI, a recorded message came over the intercomm. " we are entering a zone of turbulence and because of this our normal beverage and duty-free services will be suspended" thing is we never encountered even one bump that anyone would consider turbulence."
Cons: "Check in at Dulles was chaos, even though we had completed online check in and just needed to do our luggage drop. I am pregnant and was carrying a 2 y/o toddler and had no preferential/priority treatment. Though we arrived 2+ hours before our departure, we only just made our flight. Ground crew were unfamiliar with Brazilian laws on entry for citizens with expired passports. Our bags never left DC and we received them over 72 hours later in Sao Paulo, after much confusion. We were not offered any means of compensation for this inconvenience."
Cons: "No prior notification was given about the yellow fever requirements on the trip from Brazil to Columbia."
Pros: "We were able to board the rear of the plane which was very efficient. The flight was only 1.5 hrs"
Cons: "I was sure I purchased business class but my confirmation did not specify, so we got 2 middle seats at the back of the plane. There was a 3hr delay even though other airlines were leaving on time. None of the entertainment screens in our row worked. It just made for a very long uncomfortable wasted day."
Pros: "That I was able to stop in Bogota on my way to Rio"
Cons: "Flight delays outbound (4 hours) Flight delay on Return Flight (14 hours) The Avianca Rio de Janeiro land crew was very disorganized. Long lines to check in and help others to fix the delay and re-routes, while many Avianca employees were standing around."
Pros: "The flight schedule"
Cons: "None"
Pros: "Staff friendless"
Cons: "Business class seat wouldn't recline"
Pros: "Atencion"
Pros: "Food, attendants, seats, everything was amazing..."
Pros: "The service from Miami to Bogota was pleasant so was the service."
Pros: "Had an excellent flight to Bogota no problems whatsoever."
Pros: "Commuted all summer between Miami and Bogota. 5 times on Avianca, 4 times on American, 1 time on Latam. Avianca is the best of the three."
Pros: "I liked the trip time that was exactly on time and the excellent attention of the crew. I felt me so very happy."
Pros: "The plane has updated with modern technology allowing for everyone to have entertainment"
Cons: "I didn't like the fact that it was confusing for international connections. There should be more signs or guidents to allow better connections"
Pros: "Staff is friendly. Good food, pillow and blanket included. Comfortable flight."
Cons: "Lights were left on during flight so I couldn't sleep. Otherwise it was great."
Pros: "Flight was on time"
Cons: "Aeromexico checked my bag and instead of un clicking the belt on my luggage to open it they cut it off. When I picked up my bag at baggage claim at my final destination they didn't close my luggage and my clothes were hanging out!! Ridiculous. Also th flight attendants were rude and unprofessional!!! The food on the plane made me gag, it smelled and looked disgusting."
Pros: "No hassle and they gave a mini sandwich"
Pros: "I threw my back out and the crew member gave me a row to my self and heated a water bottle to put on my back."
Pros: "Service is good. A good Meal on board compared to peanuts in the american companies. Allowance of lauggage for free"
Cons: "Seats are uncomfortable."
Pros: "The food was good and the chairs and equipment was confortable, very good service"
Pros: "The flight attendsnts were corteous and helpful."
Pros: "The crew was very polite and attentive. Enough overhead space. Online check-in is very quick, easy, and a huge time saver."
Cons: "Some of the tv's need repair. The woman who spoke on the intercom (pre-boarding) wasn't speaking clearly on the microphone. making it difficult to understand her instructions."
Pros: "The crew was more attentive"
Pros: "The food"
Pros: "Airplane new"
Cons: "Crew actitud"
Cons: "It was my sister's first flight ever. She was late to the airport (LA traffic) and then treated absolutely horribly by the agents at the desk. She ended up missing the entire trip on account of these heartless agents who refused to honor the "flat tire rule.""
Cons: "My tv didn't work even when i report that to the different person of the crew no one do anything and also they ignore me."
Pros: "Price was great but that's about it!"
Cons: "Every Avianca flight was delayed besides the national flight. First flight (Los Angeles to Bogotá) was delayed about 1.5 hours."
Pros: "The plane was good, so was the entertainment."
Cons: "We left late, lost our connection, and our bags were a day late. The ground staff in Bogota was horrible."
We had to go through detectors twice for each flight and we never left the airport.
Crew is always pleasant
Just wild.
Nice agents/staff, smiling, helpful, curious. Terminal easy to negotiate.
Excellent flight
WestJet Needs to improve.
Flight did not depart due to the weather! Was a stuff around plus the aircraft did not have enough fuel
So sick of those pretzels and cookies! Blech!
Another good flight newer plane therefore better seats. The landing was excellent!
Pros: "The crew did a good job in announcing the arrival of the flight and where we are at and how far we are flying overall did an excellent job"
Cons: "If they had orange juice lol"
Pros: "new plane good flight"
Cons: "seat space"
Pros: "All of it"
Cons: "Nothing Best flight"
Pros: "Crew was excellent, seats are never excellent"
Pros: "The crew on both legs of our trip were nice and accommodating."
Cons: "You shouldn't schedule a flight for a plane that is due to have scheduled maintenance. It's not like this should come as a surprise to you. Also, there was at least one over-served passenger on board who became loud and obnoxious, shouting obscenities."
Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"
Cons: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Pros: "Crew was amazing."
Pros: "Crew was very nice."
Cons: "Long delay with vague explanations why."
Cons: "Good"
Pros: "The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way."
Cons: "There was a dog barking the entire time that disturbed everyone."
Pros: "Good snacks"
Cons: "Nothing"
Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"
Cons: "My friend and I was switched to an even worse seating when boarding. Very uncomfortable especially for my friend since he had crutches."
Pros: "Delta Comfort Plus for the win! Great seats with plenty of legroom and room for carry ons. Friendly flight attendants"
Cons: "Nothing"
Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "On time, great service, a lot of legroom."
Cons: "Nothing."
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Cons: "Z"
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Pros: "That I had room to accommodate my at the time disability and the crew members amazing"
Cons: "No Tv at all."
Pros: "They hade entertainment"
Cons: "No food"
Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"
Pros: "The staff is very friendly. Most pleasant airline I've flown with."
Pros: "On time as scheduled."
Cons: "N/A"
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"
Pros: "For a short flight, they gave it drinks and snacks."
Pros: "Variety of entertainment options, much was complementary, which was definitely a neat addition."
Cons: "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Cons: "No space in the seats"
Pros: "Crew"
Cons: "3 hours there before the departure."
Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Copa business class is mediocre, an expensive economy class experience with a bigger seat. Check-in is ridiculously slow in Boston, Bogotá and Panamá City…seems to be their modus operandi. The people are their greatest asset followed by their Latin American network. Business class is filthy dirty. No USB or electric outlets, no seat back entertainment, no wifi. Food is economy class level, water and soft drinks are minimal pours in 6 oz plastic cups and alcohol is not offered, it has to be requested. I will avoid taking Copa as much as possible.
There was an additional x-ray machine at the gate, even thought we were already in a secure area. I was connecting, so I never left the secure area, but I had to go through screening again. The main inconvenience was that I had to throw my water, and there was no dispenser inside the gate area, so no water until offered a glass as part of the in-flight service, over an hour later. Boarding was very slow, but ordered. Somehow, I ended up in "boarding group 7" (the last one) even though I had payed for a seat closer to the centre of the plane.
Na
I travel with a Service Dog. Have a relief area please on both sides of security. With fake grass got the dogs and washing area so it will not smell of hog urine.
3 hours delay. Lost my connection. Hotel provided.
Cons: "Food was bland and simple (Aeroméxico offers slightly better, would look to model after amazing Air Asia setup) and would add more movies to the inflight entertainment system. But overall, all good!"
Pros: "La comida fue buena"
Cons: "La puntualidad, los retrasos de la conexión fueron varios y la espera fue estresante ya que la sala de espera no tenía suficiente espacio"
Pros: "Airplane"
Cons: "Maybe another round of jrinks"
Pros: "I asked to be seated next to my travel partner at check and was told it was done. But I ended up in the last row and he was in row 17.....So much for being a frequent flyer on Copa. Plus there was no over head compartments in the back of the bus for carry one. The staff was not truthful not helpful."
Cons: "Much better treatment especially since I have Copa frequent flyer miles. The hombre that cheed me in did not try to seat my partner and I close."
Cons: "Blankets could have been clean. Crew could have been nicer, flight could have been without constant turbulence."
Pros: "Great trip!"
Cons: "Everything was good"
Cons: "They go above and beyond to make you happy."
Pros: "Excellent airline. Best to connect the America's."
Pros: "nothing"
Cons: "the connection was short the flight dropped me off on the tarmac never again will I go Copa"
Pros: "Everythng"
Cons: "Nothing"
Cons: "I ordered celiac and got a cookie for breskfsast. Could serve celiacs a banana."
Pros: "Atención muy buena y cómodo el avión"
Cons: "same issue"
Pros: "Atención excelente"
Cons: "Nada"
Pros: "Flight was on time. It was my connection flight, arrived from Mendoza ARG and continued to Toronto. In Mendoza I got boarding pass for second leg of flight (Panama - Toronto) with the gate number and boarding time. Everything was correct, not even gate number changed. Plane was new, crew OK, food OK. It was a pleasent flight."
Cons: "Nothing."
Pros: "No stops"
Cons: "Food and that they didnt project any videos or offer airplugs to listen to music"
Pros: "The overall experience was excellent, everyone was nice and helpful."
Cons: "The only thing worth noting was that sad, sad sandwich they gave us. It did bring a tear to my eye. I would have prefered no service, or the ability to buy something (which im not sure i coul have done)."
Cons: "Good service"
Pros: "The crew was friendly and informative. Even though it was a full flight it was very punctual."
Cons: "How people are randomly pulled of flights and stuck in countries and cities they dont want to be in due to the airlines overselling policies. It doesnt provide security or comfort as a flyer with the airline and makes me think twice about buying again with airlines that can do this type of things to their customers."
Pros: "nothing"
Cons: "almost everything time plane no space long flying time long lines"
Cons: "Flight ght delayed 3 hours; everyone’s connectons lost, ot ready for us in Panama before sSan Jose, had to stay overnight- total disorganization!!!"
Pros: "I've always had a great experience when I travel with Copa!"
Pros: "Crew did not know which dinner was chicken or beef."
Cons: "Tiny TV screens"
Pros: "All was. Ganythingood"
Cons: "Nothing"
Pros: "Dinner wasn’t anything special, but it tasted good (better than other airline food that I have had."
Cons: "Salad literally was about 3 sprigs of lettuce. When boarding onto the plane 5 passengers were booked in the same theee seats on their actual boarding passes, so that took some time to figure out while having to stand on the isle while other passengers boarded and stowed luggage"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Got upgraded to first class"
Cons: "Started bad with copa giving it to Avianca, and their flight dis not go out, deleyes etc."
Pros: "roomy seats, excellent food, very pleasant flight attendants--i would fly Copa again in a heartbeat"
Pros: "On time"
Cons: "Seats: on one leg (Panama to Mexico City) the seats are just like in Economy class, only a wider and more legg-room. But no FOOT REST, which is essential in a long flight. Laniding in Mexico was via a staircase and a bus (no fault of Copa). Reservation via BOOKING turned out to be a problem (could not make changes in flights). I had to do it via "influence", a pain in the neck."
Pros: "Friendly crew, good food."
Cons: "Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."
Pros: "Excellent service"
Pros: "Same as above"
Cons: "Same as above"
Pros: "on time..."
Pros: "Punctuality"
Cons: "Food and beverages not good. Lay over too long"
Pros: "friendly staff, meal provided, no extra charge for exit row seating, plenty of overhead room for bags, good in flight entertainment"
Cons: "boarding process was silly and inefficient with extra security at the gate, poor communication and long, hot lines to get in and out of the gate waiting area"
Pros: "The food The service"
Pros: "- nice staff - food on the plane"
Pros: "Liked it very much"
Pros: "Clean, well run airline"
Pros: "NOTHING"
Cons: "My flight was cancelled. To get a new flight was a huge pain, and caused my entire group of 12 to lose a day in vacation along with added expense of traveling back and forth to the airport. There is horrible customer service at copa and I am having a difficult if not impossible time getting reimbursed. VERY DISSATISFIED!"
Pros: "The service and employees"
Cons: "Overbooking, they also left my baggage and it´s lost until now!"
Cons: "Alguna de las atenciones del personal abordo. Los asientos podrían ser algo mas cómodos."
Pros: "Everything moved smoothly"
Cons: "Nothing particular"
Pros: "all was good except few personal feeling. thou i didn't receive my luggage at the Toronto airport. i don't think this has any thing to do with the efficiency of the airlines, as the connecting flight was delayed due to bad weather."
Cons: "-one of the crew member was kinda disconnected with friendly and smiley face, which we always like to see in our hostesses. -food choice was not available by the time cart reached the middle of the plane."
The flight from Cusco to Lima was fine. The boarding was a little chaotic but it sorted out. We were 45 min late in departure and during the flight, the flight attendant asked about our connection to see if we were ok. When we landed, there was a LATAM agent at the gate to gather the passengers with connections and walked us through the Lima airport to our departure gates so we wouldn’t be lost - very nice courtesy for those of us with connections!
Almost nothing to eat, an airplane from the 1990's without an usb port to charge devices, and besides, my luggage came out with a broken wheel.
Fast check-in; nice employees. No food, no water or soft drinks in flight. Plane and trip ok.
Flight was good. Customer service in Lima was bad.
This flight did not happen because Kayak and LATAM systems did not effectively communicate and I could not board the flight on the first leg of my trip.
Pros: "Nothing as we could not take the flight."
Cons: "Allowing the option to change your ticket date, but failing all debit and credit cards payments offered, actually means that they are not allowing flight changes due to COVID related issues like they say they do. We had to book new tickets with another airline to get home."
Cons: "Everything!"
Pros: "Food."
Cons: "It took 1.5 hours to leave the tarmac in NYC. We just sat there with little communication."
Cons: "Be on time"
Cons: "No problems during the flight"
Cons: "Bad"
Pros: "When we arrived at airport to check in there was no internet and only people who had checked in much earlier on their phones could go to the boarding area. A large number of people had to wait for "somebody" to write (!) boarding passes. All of this was quite a mess and took a long time."
Cons: "Communication was lacking..."
Pros: "The crew at Juliaca was pretty rude, inefficient and dishonest. Charge me an extra $30 for a carry on, which i couldn't even take on board, according to the woman at desk who was not accommodating at all. Seats are most uncomfortable we've sat in decades. Slowww check in staff."
Cons: "Everything, starting with efficient and friendly enployees. To better quality planes and better amenities on board."
Cons: "With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!"
Cons: "The landing was a bit rough!!"
Pros: "smooth flight"
Pros: "Crew was good."
Cons: "The Latam check in person charged me $30.00 USA,for my check in bag even though my reservation says 1 carry on and 1 check in. This is not right , you guys can check this information. Maybe I have to look for a different web site for service."
Cons: "Have the seats when I boughted the ticket. Couldn’t check in , there is no option for residents, only visa Viver"
Pros: "The fly time"
Cons: "The check in process, too slow ,we waist almost 2hrs in the process"
Pros: "Organized well"
Cons: "Seat crowded too much"
Pros: "The crew was excellent very very nice . The seats are ok ."
Cons: "Food is very"
Pros: "On time"
Cons: "Nothing"
Pros: "It was my first time flying with LATAM and I loved it! The planes are amazing, such a great taste for everything. Delicious food! Everyone was so nice and helpful! Very attentive and polite. Definitely will be looking forward to travel with then again!"
Pros: "Nice friendly crew"
Cons: "Very cramped seating. My knees were jammed against seat in front of me. I am 6' 2""
Pros: "Very nice service and nice staff"
Pros: "Menu for dinner and breakfast Nice designed heavy-duty plastic fork and knife Extremely comfortable blanket Meals were tasty"
Cons: "As always in last class, no leg room."
Pros: "Everything else was greatt."
Cons: "Hiking boots and a rain jacket were stolen from my suitcase during normal checked baggage transfer. In mexico city after standing in customs line for a very long time, I found my bag sitting by the luggage conveyer belt. At my destination I found my hiking boots and jacket to be missing. I suspect they may have been taken in mexico cit but it could have happened anywhere along the process"
Cons: "Plane was a Dreamliner"
Pros: "more space in coach section, between seats"
Cons: "less space for legs in seats."
Pros: "comfortable, smooth flight"
Cons: "Delayed take off due to mixup between crew and passengers... a lot of seat changing before we got cleared for takeoff."
Pros: "Left on time the next day."
Cons: "Flight was canceled after I had gone through security and was waiting to board. I received an e-mail from Kayak, but no notification from LATAM. No one was at the gate; waited a long time to speak with a representative. They booked me on the next morning flight from JFK, but sent me to a hotel in Long Island - 1 1/2 by bus that was jammed and overheated. Hotel was old, not kept up and food and service bad. Bus driver could not tell me for sure what time we were going to be picked up in the morning - maybe 6:30 AM? I was told. No one at the gate gave me this information either. I was ready at 6:15 AM and the bus was full. I waited for second bus. No breakfast at the hotel. Flight to Santiago was uneventful and crew during the flight were polite."
Pros: "Comfortable seats and plenty of space. Very nice flight attendants. Decent food that we didn't have to pay extra for and free movies, tv or games."
Pros: "Good short"
Cons: "Better sandwich"
Pros: "Friendly crew"
Cons: "Entertainment didn't work"
Cons: "I flew home on the LATAM600 Lima to LAX. My flight was suppose to leave noon on May 25. Unfortunately we were delayed until noon the following day, May 26. I understand these matters are out of attendant's control, but the changes were not communicated in English and everyone was extremely slow to get us situated. Our flight was officially canceled at 5:30 pm, and it took five more hours for the attendants to get us to a hotel. In the morning, the transportation was not communicated well that I missed the bus. During all this, they never tried to re-book anyone either. I would pass on flying LATAM in the future."
Pros: "Ok food."
Cons: "I cant even fit my actual problem in his box but point it ill never travel with them ever again. Noone was able to help me when i needed to change my tickets noone knew what they were talking about and everyone you talk to gives you false/different information."
Pros: "very professional and helpful staff."
Cons: "We waited over an hour at the baggage claim carousel to collect our luggage. We received no communication or announcement about what was going on. Unnecessarily appalling customer service."
Pros: "Captain always give us information during the flight because weather condtions were rude"
Pros: "Everything except departures line at JFK airport was great"
Cons: "Departures line at JFK airport was unusually long"
Pros: "How it moved"
Cons: "That it didn't move too much."
Pros: "Courteous flight attendants"
Cons: "Since the flights were booked on Kayak, we were not allowed to select our seats ahead of time. And even though there were two people on the ticket, we ended up in the last row of the plane not seated together."
Pros: "The food was really good. The service was good as well. The movie selection was very good."
Cons: "Economy seats are really uncomfortable for long flights, my knees suffered."
Cons: "Friendly staff. Took great care of my grandma"
Pros: "The plane was super clean comfortable and with good entertainment, food was good and the crew was great."
Cons: "The flight was delayed because the plane wasn't there at time, those things happen and it's fine but they never told us what was happening. we had to wait in line for another hour, without any announcement."
Pros: "Check in and baggage drops were quite simple and effortless."
Cons: "The current process has people lining up well ahead of any scheduled boarding or departure time. I'd suggest waiting until just before boarding time to put signs out for boarding zones."
Cons: "Latin service can come across as abrupt"
Cons: "We were delayed for 3.5 hours with no communication. We originally were told it was on time and we were boarding. After waiting in line to board they told us they didn't know when we would take off and would have more information in an hour. One hour became two hours and eventually three hours. I asked the cause for the delay and they did not give me an answer. We were in the boarding area with no food, water, wifi or electrical outlets. There was no room to sit, many people sat on the floor or had to stand. There was absolutely no communication. It was a terrible experience."
Pros: "Good section of movies! Tasty food!"
Cons: "My usb charger was not working, so I couldn't use my smartphone to play or listen to my songs, and it is quite small space for legs, disconfortable to a long flight!"
Flight was very old
Flight canceled
Cons: "the wifi is awful"
Pros: "Flying portion was fine."
Cons: "Flight delayed for mechanical issues.... then upon landing trapped in cabin filled with exhaust then again trapped in a locked hallway."
Pros: "The same answers apply as did the flight from Richmond to Miami."
Cons: "Same answers apply as the flight from Richmond to Miami."
Pros: "Pilot did great job, superb smooth landing."
Cons: "The two male flight attendants could have been a bit more friendly."
Pros: "comfortable plane."
Cons: "Kay&k was awful. Never use them again."
Pros: "Honestly, nothing!!"
Cons: "Everything. This airline has disappointed me for the last time."
Pros: "It was average."
Cons: "4 hour delay is unacceptable"
Cons: "Seats are too close"
Pros: "Crew was nice and made sure we were all comfortable before taken off :)"
Cons: "I was thirsty on the way back but we were not offered anything to drink so I waited till we landed to buy a drink, other then that was very enjoyable. Plan on using America airlines again"
Cons: "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"
Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"
Pros: "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
Cons: "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."
Pros: "didn't get my flight you said booking was guaranteed refund 24 hours but when i call to change or refund you said the airline would not change or refund. you didn't live up to your end. if you refund i would consider tat but for now. i would never use kayak again and will post my experience"
Cons: "you could have change my return when i called 2 hours after or 18 hours after now i have to pay 500 to get home you should live up to your rules and refund my money"
Cons: "When I checked in on line, I was asked to choose my seat. However, there were no seats available that were free of added charge. I had to pay another $50.00 for a seat. I do believe, when I have a confirmed ticket, I should not have to pay an additional charge for a seat."
Pros: "Service for wheelchair was excellent with staff at checking counters"
Pros: "We were early but couldn't get to the gate!"
Cons: "Same as above"
Pros: "The flight attendant"
Cons: "Service was poor."
Pros: "Price, entertainment, direct flight"
Cons: "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."
Cons: "It was United not american and it was ok"
Pros: "Sweet new plane."
Cons: "Late. Plane was only about 1/3 full but husband and i were seated five rows apart."
Pros: "Prompt on time service."
Cons: "N/A"
Pros: "Seats which we selected where great"
Cons: "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"
Cons: "They changed my flight schedule that made me have to arrange my travel plan"
Pros: "Nothing"
Cons: "Someone stole an ipad and that forced us the be delayed for 2 hours"
Pros: "My flight was delayed many hours so I wasn’t going to make my connecting flight in NY it to Toronto, There service agent was great and found me a seat on a later flight that was direct. Overall, happy with their service found me the best flight available."
Cons: "I never could figure out why the flight was delayed, there were a couple of other delayed AA flights too. I was supposed to get to Toronto at 2pm for a 5pm presentation, but I didn’t get in until 9. I also felt their website was deceptive or maybe needs updating,When I bought my ticket It stated that I would get 3 bags complimentary since it was Canada that wasn’t the case, I was charged for $60 for both."
Pros: "British Airways got us on another flight to Dublin through Heathrow."
Cons: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."
Pros: "On time"
Cons: "Small seats"
Cons: "No personal TV’s and no food for purchase"
Cons: "The layover was too short we missed our connecting flight. How did Kayak even allow us to book such an itinerary. Staff with the airline was also rude! Never will I book with site ever again!Rude"
Pros: "Arrived early"
Cons: "American airlines lost my bag... Customer service in LAX is non-existent."
Pros: "Lucked out with extra legroom seat. Seat was broken though."
Cons: "The whole customs process is a seemingly endless mess."
Cons: "The cleaniless of the flight can get better"
Pros: "Flying AA. Excellent flight"
Cons: "No wifi. Pay only"
Pros: "Besides the seating problems everything else went smoothly"
Cons: "I was not able to get seats assigned to us before arriving at the gate. We got put on the very last row by no choice of our own. The seats are not designed for the average adult, possibly the worst ergonomics of any seats I've ever encountered. Extremely uncomfortable flight."
Cons: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."
Pros: "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
Cons: "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"
Cons: "Too many delays"
Pros: "the choice of movies was great. I two very well presented selections."
Cons: "Outside of one drink service we never saw or heard from the crew. Not one food item for purchase was ever offered. I am glad I ate in the terminal or it would have been bad for me."
Cons: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."
Pros: "not much"
Cons: "not much"
Cons: "Old plane and the movie app kept cutting out"
Pros: "I flew Tokyo to Vegas and the entertainment was great."
Cons: "They cancelled my flight vis lax and put me on a flight vis Dallas. That added about 7 hours to my journey. Then they sit on the tarmac for 50 minutes doing nothing on both of the two flights."
Pros: "They crew tried their hardest"
Cons: "There was no one at the gate to deplane us in Toronto. There for I missed my westjet connection home by 5 minutes. I was looking at the plane by the jet way unable to get on. AA staff would not pay for a hotel for being so late to Toronto because the wether was not thier fault, which I agree. But the lack of staffing was and a hotel should have been provided to me due to this. I will never fly America Airlines again due to my incoming flight to Toronto and the out bound to Philadelphia (cancelled on the way to Philly for no apparent reason)."
Pros: "Renovated planes, modern entertainment options that were free, charging by outlets."
Cons: "Overbooked flight, poor resource management, nickel & diming for snacks on a 5hr flight, lounge access (not Priority Pass, charge $60 for a single visit), no room for onboard luggage, safety video fluff"
Pros: "The staff were amazing. Very accommodating and with great dispositions. Boarding was easy."
Cons: "For an international flight the seats were extremely tiny and the plane itself only had a few tv screens posted in the middle of the plane so everyone had to watch the same thing."
Pros: "The crew were excellent and very professional. It was not a full flight and boarding was quick and easy. We landed almost an hour early. When we made the reservation we were told it was an 8 hour and 50 minute flight but we got there in 7 hours and 45 minutes, more than 1 hour early. It would be good to know the real timing so that meetings could be planned in a timely way."
Cons: "This is a code share with American Airlines and an American Airlines plane and crew and it is an out of date plane. There were no individual screens only 1 screen hanging down every five or six seats. The seats are very, very narrow. The cleanliness of the tray tables were gooey and full of crusted dirt as were the seat areas in front of the tray tables. I was told that they fly an even older plane from Europe to NY, which is an old one aisle plane. Not sure why AA continues to use such out of date planes but if they use planes from the 1980's it seems to me that they should charge 1980 prices!"
Pros: "The crew was attentive and boarding went smoothly. The seat had more room under the seat in front of me, my purse was not jammed in."
Cons: "I hate paying extra for almost every seat on the plane. It's a con job. Food selection was terrible. If I'm paying anyway, give me better choices. No monitors in plane at all. Entertainment needs to be viewed on a tablet or laptop of some sort."
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