Cons: "I was not on this flight as a mistake was made by either Kayak or WestJet. I was not refunded my money which I think is unfair."
Pros: "The food was good and the crew were friendly."
Cons: "We could have used more legroom between the seats."
Pros: "Very informed process of why delays were happening."
Pros: "flight was fine and on time, this leg of my trip was easy"
Pros: "Premium seats were more comfortable, crew in our section was great, newer airplane was lovely, food and drink were really good."
Cons: "Can’t think of anything within WestJet’s control that was bad."
Cons: "Did not serve food."
Pros: "Comfort, timing. Customer Service!"
Cons: "Technically problems with lightning on board."
Cons: "More space, quicker boarding and getting off, and better transfers"
Pros: "The flight left on time and the crew were pleasant and efficient. Best of all, we had ample legroom in our economy seats. Much appreciated!"
Cons: "While we were waiting to board, we heard an announcement by American Airlines, allowing currently serving military members and their families to board with the VIPs. I think that is wonderful idea!"
Pros: "The flight was great the attendants sweet and polite"
Cons: "The seat didn’t recline"
Cons: "Luggage left behind due to a troubled fire alarm system in the baggage dept of the plane This maintenance issue delayed us 4 hours The ground crew had to push one of their loading tractors out from under the plane after unloading the luggage. Perhaps the PEI airport crew are lacking in maintenance procedures. It's always a little things that get you into trouble and cost lives."
Pros: "Crew was funny."
Cons: "Flight delayed 3 times, ended up being a 4 hour delay after a delay on our first flight already. No help at terminals until just before flights. Employees seemed spread thin. Need more help."
Pros: "On time. Efficient. No frills but perfectly fine!"
Pros: "Phenomenal all around!"
Cons: "Doing in flight entertainment via app is a fine idea. But your app requires way too many permissions so I won't use it. Otherwise, an excellent airline."
Pros: "I always use Kayak to book my flights! The website is user friendly and the prices you see are round trip. WestJet is fantastic! Service is great, the seating is spacious for the price. Always seems to be on time or early arrival."
Cons: "Four hour delay notice after i had my ticket and sittting at the gate. Got an email at 8:00 am that the flight was delayed till 1:00 pm. Late getting out of maintenance shop. Had to have know hours earlier when still at home. That i would have totall"
Pros: "New plane was nice."
Cons: "Snacks offered"
Pros: "Friendly and helpful staff."
Pros: "Good in flight entertainment and food"
Cons: "Not enough leg room"
Pros: "Quiet ride, got to sit with my friends again, fast loading"
Cons: "No entertainment, tv. Seats are very uncomfortable, as well"
Pros: "The Flight Attendants were excellent!"
Pros: "Quick flight"
Cons: "Seats were too narrow, plane was changed to what looked like a smaller plane. Everything else wasn’t WestJet’s fault. Red eye flight and jerk behind me left his light on the whole flight and giy beside me kept rib checking me, preventing me from sleep. By the time plane landed I had been up 23 hours."
Pros: "The crew and flight was amazing."
Cons: "Checking in was horrible. I stood in line while many of the agents kept chatting with each other. Then when they finally noticed that I was still standing there 2 of them waved at me. The agent who checked me in acted like I was inconveniencing her, she had a really bad attitude."
Pros: "The cabin crew especially the gentleman was great and friendly and accomodative"
Cons: "Babies crying lol"
Pros: "Great food glad I preordered. Great flight and crew"
Cons: "Didn’t know I needed to download the WestJet app in advance - wish there was a way to download it locally from a server on the plane and/or receive a message in advance suggesting to download. I have now downloaded it after I got off the plane and looking forward to trying it out on the return flight"
Cons: "Having to leave terminal and get back into security line to trransfer to another flight was time consuming and irritateing. Not sure if bc airport is under construction.. but we never had tondo that before. Thought we would miss flight"
Cons: "Extremely delayed with terrible snacks"
Cons: "Everything! Staff were horrible"
Pros: "One flight attendant"
Cons: "Everything. I never right reviews but I fly everywhere and this was the worst experience ever. Delayed flights and bad instructions. Really horrible customer service"
Pros: "Great efficient crew."
Cons: "I miss the free movies..."
Pros: "Staff, professionalism, variety of movies"
Cons: "Small seats, little recline. No blankets or pillows available except for purchase. Must have a phone or tablet to watch movies unless you pay to rent one - smaller screens and more awkward to watch comfortably. Only snacks provided but no actual meal as part of your ticket. Seems alot of amenities cut back to save money"
Pros: "Crew was very entertaining."
Cons: "Not enough space. On long flights (over 3 hours) a hot meal that you don't have to pay extra for would be nice. No tv's which is boring"
Pros: "Quick boarding and quick to disembark."
Cons: "tiny! you get what you pay for with a turbo prop."
Pros: "Cabin crew was good,"
Cons: "The seats where not compfie"
Pros: "Pleasant staff"
Cons: "Crowded seating"
Pros: "Crew was great. Flight was on time."
Cons: "This older plane had tiny seats in the seat backs. My phone screen was bigger. Thought we might get a meal on a flight of this length and at this time of day."
Cons: "To be honest, our stuartess was very abrasive. To everyone."
Cons: "Pre boarding passengers were disturbed by having to get out of their seats to allow other same-row passengers to be seated. If those needing assistance were boarded last all other passengers are settled and could move more easily for them than the other way around."
Pros: "The flight was great. Especially because the WestJet agents named Kelsea and Sarah who were a pleasure to deal with. They successfully accommodated my request to sit with my new wife! Thank you so much!!"
Pros: "We got some extra help in the airport :). Thanx"
Pros: "Flight was on time"
Cons: "Not so much entertainment like music or movies to watch. Why do you need to download the west jet apps just to get something to watch doesn't make any sense..."
Pros: "Pleasant crew. Flight left & arrived on time."
Pros: "I am eternally grateful to both the airport and flight staff for letting my boyfriend and I catch this plane. We arrived very late to the airport, very close to the cut off time, and the staff let us try and catch the plane regardless. It was my mothers birthday dinner that night, so I am extremely grateful they let us through to try and make our flight. Thanks WestJet!"
Pros: "online checkin, fast boarding (a total of only 27 passengers undoubtedly made boarding much quicker), had extra space due to the sparse flight; smooth flight, good refreshments, pilot did a good job of keeping us updated on runway/gate status"
Cons: "on board crew didn't seem interested; empty cup was never picked up; upon leaving the aircraft (after a 30 minute delay due to a problem at our gate) none of the crew said as much as goodbye or thanks. I know it was a late flight with very few passengers, many of whom may have slept, but as such I thought the crew should have been more attentive and friendly at departure. A disappointing experience."