I liked the direct flight from ORD-RSW. The plane was relatively new, clean, and in good shape. I didn’t like the two hour delay or the waiting an hour after we landed for my checked luggage. After a scheduled landing of 7:50 PM we didn’t head to our car until after 11 PM.
American airlines canceled the flight and would not put my wife on a flight the same day. I will never fly AA again
Pros: "The pilot was informative."
Cons: "Cabin attendant was seemed to be just going through the motions and showed no care or concern for passengers."
Cons: "Delayed for an hour and a half because of a flat tire"
Pros: "Crew was great, pilot was amazing through the rough turbulence. Thank you!"
Pros: "Crew were friendly"
Cons: "Delayed 3 hours for maintenance. Changed gates 3 times. Not well organized"
Pros: "Love main cabin extra"
Cons: "Just a cookie for a 3 hour flight"
Pros: "Everything was super comforting"
Cons: "The flight are always subjected to delay ... I didn’t like that..."
Cons: "Checking in was way too long, more than 45 mins"
Pros: "Used system wide upgrade to first class. Seat is spacious and comfortable. Mattress pad is a good addition."
Cons: "Crew member serving 1st class was bad, average business was class crew is much nicer and more helpful"
Pros: "I liked being able to board early as an active duty service member."
Cons: "I don't really have anything to complain about."
Pros: "So frendly"
Pros: "The flight was probably one of the worst I've ever taken. The seats and aisles are so narrow. You had to walk side ways to get down the aisles. Very uncomfortable flight. It was so bad I had to upgrade to first class on the return flight because I just couldn't bear it again. I was not happy ."
Pros: "The crew were lovely and the entertainment was wonderful."
Cons: "Small space once passenger in front of you lowers their seat back. Difficult to get in and out of my seat like that"
Pros: "Flight was smooth. The flight attendances were pretty efficient."
Cons: "That the gate agent didn't put my request to board early seriously. I asked to have early boarding because of an injury and she didn't call me up early to board. I had to do it on my own."
Pros: "Ontime. Friendly staff. Newer plane. Large overhead."
Pros: "The flight was on time and I was upgraded to First Class!"
Cons: "We left two hours late"
Cons: "I'm a tall person and there wasn't an option to get a seat with any extra leg room. Additionally, the gate staff were not helpful or informative about the flight and rushed when it was time to board."
Pros: "Crew was courteous Boarding was effortless thanks to the AA app"
Cons: "Multiple flight and boarding delays Aircraft needs cleaning/update"
Pros: "We were up and down and I’m happy there was a direct flight to St George from Phoenix. But the price was higher than going to Salt Lake ."
Cons: "Plane was very old and we had to walk a loooong way to board."
Pros: "The whole crew was amazing! The food was actually decent and nicely warmed. Everyone was really friendly and the on-flight movie selection was great."
Cons: "Truly an awesome flight. I can't think of anything that they could have done"
Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."
Pros: "Old plane. No entertaining in seats for a 10 hour flight. Awful."
Cons: "Terrible attitude of Kay (Kathy) our flight attendant. Seemed like she didn’t want to be at work today. Said “thank you” and no response— didn’t talk at all. Seemed overworked?? No movie- no monitors? This was not First Class Service and we were very disappointed."
Pros: "New plane with shades on windows. Comfortable flight."
Cons: "Flight was overbooked"
Pros: "La organización para abordar y salir del avión es excelente. Muy buena atención de los empleados. Avión limpio y con opción para entretenimiento y cargar los equipos electrónicos. Muy buen vuelo."
Cons: "Nothing bad."
Cons: "Seat space very narrow and uncomfortable seats"
Pros: "A little turbulance, but nothing too outlandish."
Cons: "I felt like the Sr. Flight Attendance and the Pilot weren't on the same page. -Pilot: "Everyone remain seated" -Sr. Flight Attendant: "We are now going to start serving refreshments" Not sure what was going on there, but at least we arrived safely."
Pros: "The food was great and the service was good."
Cons: "The touch screen on the monitor SUCKED."
Cons: "not enough space for legs, no food, flight attendants not especially nice, a long delay, ..."
Pros: "Seat next to mine was free. Ice cream was good."
Cons: "The crew looked sad at best, angry at worst. Never smiled. It looked like they felt like they were in bondage, not rude but very much like they hated their jobs. Two flight attendants were obese, the rest were just overweight, all but one unkempt, sloppy, washed out. Worst looking crew I've ever seen. I think they belong in another field. No inflight film after many attempts to re-boot system. What has happened to American Airlines standards, they used to be so high?"
Cons: "Had a middle seat and didn't have the option to pick another seat without paying over 250 USD"
Pros: "It was fine. Nothing special, nothing wrong. On time."
Pros: "I was traveling with two teenagers and originally there weren't 3 seats together. When we got to the gate they had reassigned our seats for us to sit all together. I appreciate that."
Cons: "We had already pulled out of the gate to leave when the captain informed us the plane had maintenance issues and we had to wait for a gate. We waited. When we got to the gate he announced the crew had timed out and that we should take our things and get down to wait for more information. Once at the gate we were told they were trying to put a new crew together for us, including the pilot. While we waited they did provide good quality deli food for us. I appreciate the food but the 5 hour delay, I did not appreciate."
Pros: "Plane was brand new. Nice to flight in a plane like this"
Cons: "Unexpected changes in the boarding gate, not clearly notified"
Pros: "Tebsnacks were awesome!!"
Cons: "Sitting on the runway after landing because the gate is occupied."
Pros: "Boarded on time and was easy"
Cons: "The food"
Pros: "The flight was cancelled on the runway on October 30, 2016. At times, someone within the ranks of this company needs to understand the experience and financial position of the average passenger. $12.00 voucher for dinner and breakfast in Panama city Panama is an example of being disconnected from the reality of that experience."
Cons: "Where to begin? The pilot suggested we would "probably miss our connecting flight" but not to worry because he would be "moving quickly" through the air. Missed my connecting flight. Ended up stuck in Charlotte with no more flights to Florida. And the airline left my bag in Charlotte. Disaster."
Pros: "On time"
Cons: "Crew was unhelpful, not prepared, only cookies for food, no personal entertainment, and charged check-in bag fee."
Pros: "The single flight attendant was very friendly and down to earth, and was keen to share her experience with us."
Cons: "De Havilland Dash-8's can be a bit noisy, and they seem to be the only planes they fly into Hilton Head. However, that isn't to say you're unable to get sleep on them, because my partner and I both slept the entire flight- the vibrations are only slightly disconcerting. Departure was about 15 minutes late out of Charlotte."
Pros: "A two hour ride on an airplane without having to drive."
Cons: "The seats are extremely uncomfortable on this pane."
Pros: "On time, good serv in first class."