Was surprised the plane was a turbo prop. These are much noisier than jet planes.
Flight from Zurich to Toronto was great Toronto to Kelowna different story Was at gate 1 hr before boarding. At boarding time, they announce that plane is at a different gate so we are delayed while waiting for plane to be brought to our gate. 40 min later we are still waiting. When plane finally shows, it still needs safety check and “ grooming” ( fancy word for cleaning) Should have been done while sitting at wrong gate Boarding started an hour late. The whole time Air Canada is emailing me saying that there is a slight delay and they are working to figure out why Try to sweep actual reason we have d as kready been told about under the rug Very poor service Totally messed up my ride at final destination And not a single apology/ email after the fact
Maybe a Cereal Bar or Granola type instead of pretzels. Or at least the option.
Air Canada has the worst reliability of any airline I’ve ever dealt with. Their hold times to speak to an agent are deplorable.
In the airport of Toronto, the person in charge a man with beard was an stupid person, he send everything to caos. Not helpful at all. Sunday to from 6:00 am to 8:20 am he was there, a people who work in front desk cannot be stupid and with that Ego !!
Very efficient trip all around, even with a bit of turbulence. Staff was friendly and professional. A totally great experience!
Excellent customer service for all crews at the boots and flying . Both crews in land and on board, were friendly and professional. I love the messengers revived in my phone guiding me before, during and after the flying. Congratulations, happy to fly again, with Air Canada.
Pros: "Direct flight nothing else"
Cons: "Service could have been faster. Do they not give nuts anymore or a full can of soda? Plane has never been cleaned judging from the ventilation grills and the floor, perhaps in another lifetime..."
Cons: "The entertainment system was lagging and the seating was tight , I got to be close and bond with my 70 year old neighbor"
Cons: "The ticket I purposed did not allow for carry on / which was not clear on my confirmation when purchasing the ticket"