Trouvez un vol pas cher Lisbonne - Londres

Points positifs : "Livraison bagage rapide à Geneve Distribution d'une bouteille d'eau Départ retardé mais arrivée à l'heure"
Points négatifs : "Pas de Lounge Lufthansa à l'aéroport de Barcelone"

Points positifs : "Personnel assez souriant. Pourtant lors de l'embarquement nous devions attendre dans le couloir froid, mieux d'attendre avant la porte."
Points négatifs : "A l'arrivée à l'aéroport de CDG le personnel de nettoyage a ouvert la porte arrière de l'avion pendant que nous étions en train de sortir à l'avant. Assez désagréable ce froid et ne pas attendre que nous étions tous sortis."

Points négatifs : "Flight was 90 minutes late."

Points négatifs : "My luggage is lost"

Points négatifs : "horrible dry croissant for breakfast"

Points positifs : "Personnel au top (Adria Airways) Embarquement très bien même si transfert en bus depuis le terminal"
Points négatifs : "Pas de commentaires négatifs. Pas de grosses prétentions pour un vol d’une demie-heure"

Points positifs : "Personnel toujours aussi souriant et pro. Embarquement un peu chaotique."
Points négatifs : "Places limitées pour les jambes et si celui de devant descend le dossier de son siège autant dire qu’on ne respire plus. On ne voit pratiquement rien sur les écrans selon où est situé dans l’avion"

Points positifs : "We flew Business Class. The crew was professional and attentive. The food was definitely a nice cut above."
Points négatifs : "Nothing that I can offer. If I needed to make another trip anywhere ANZ flies, they would be my first choice every time."

Points négatifs : "La ponctualité"

Points négatifs : "La prise en compte des bagages en soute. Le fait que le prix du billet ne comprenait pas les bagages en soute n'était pas clairement précisé."

Points positifs : "Crew was very courteous and helpful"
Points négatifs : "More leg room"

Points positifs : "Le personnel naviguant, l'avion la gentillesse"
Points négatifs : "Le fait que Swiss est devenu une espèce de easyJet de Lufthansa. Vraiment triste. Même plus de service business alors que chez Lufthansa on continue d'avoir les petits plats"

Points positifs : "Leg room always an issue. Crew really great."
Points négatifs : "Gluten free option"

Points positifs : "Le personnel toujours aussi souriant et agréable"
Points négatifs : "Cette impression que Swiss est devenu le easyJet de Lufthansa. Même en business fini le petit service avec des plats raffinés. Bien triste"

Points négatifs : "Very good!"

Points négatifs : "Very nice company!"

Points négatifs : "Selon moi, Pas assez de choix de Musique et de Film."

Points positifs : "Very short flight so pretty standard."
Points négatifs : "The flight attendants and employees at the airport seemed completely miserable. I heard flight attendants telling passengers on multiple occasions that because the flight was short they couldn’t help them."

Points positifs : "Gentillesse du personnel"

Points positifs : "Siège confortable. Personnel attentionné. Service impeccable."

Points négatifs : "service was least friendly at this part of my flight"

Points positifs : "Équipage très sympathique vol rapide"

Points positifs : "Snack & boisson inclus, embarquement rapide et vol arrivé en avance!"
Points négatifs : "Vieil avion où les secousses se font vraiment sentir beaucoup!"

Points positifs : "De la place pour les jambes, vol à l'heure, embarquement rapide"
Points négatifs : "Vieil avion, écrans vraiment pas top (vieillots, pas du tout user friendly), réveil difficile (pleines lumières allumées 1h30 avant l'arrivee apres qqs heures seulement où elles étaient éteintes)"

Points positifs : "Les hôtesses et les Stewart très professionnels ! Repas assez bon, sièges confortables et films récents disponibles ! Bon vol malgré les perturbations"
Points négatifs : "Embarquement... J'avais parlé à un membre à l'embarquement pour avoir une place avec plus d'espace pour les jambes... On m'a promis de trouver une solution pour qu'à la fin la personne ne vienne même pas me dire en face qu'il n'y avait pas de solution. On m'a simplement dit que le vol est complet et que j'aurais du penser à cela avant... Pas très professionnel !"

Points négatifs : "Pas de chocolat Oups"

Points positifs : "Le vol de Swiss était comme d'habitude agréable et sympa. Il n'y a vraiment pas grand chose à redire."
Points négatifs : "Le soucis se situe souvent dans les aéroports, notamment celui de Tegel à Berlin. Je vous déconseille fortement d'y atterrir, c'est vraiment inadapté et des infrastructures vraiment désuètes."

Points positifs : "Rien"
Points négatifs : "J'avais réservé le vol chez ANA (joint venture) : impossible de pouvoir réserver un siège puisque le vol est opéré par Swiss. Chez Swiss : impossible de réserver puisque j'ai réservé chez ANA... Repas franchement mauvais, rien de japonais, pas de chopsticks alors que la moitié des passagers étaient japonais. Divertissements : équipement vidéo d'un autre âge !"

Points positifs : "Le surclassement en business mais surtout le check in automatique via KAYAK, les avertissements sur le retard via KAYAK trips et l’information sur porte d’embarquement et le numéro de carrousel pour récupérer son baggage sur l’app KAYAK- Merci KAYAK"
Points négatifs : "Le facial spray de Swiss et les chaussettes qui ne sont pas très agréable!!"

Points négatifs : "The plane was ancient. offer wifi- at least be able to pay for it. charger outlets."

Points positifs : "On time, friendly and incredibly efficient. Runs just like trains, just at a higher elevation!"
Points négatifs : "For the home of Emmentaler I expected a bit more taste from the cheese sandwich."

Points positifs : "Avion neuf et confortable. Collaborateurs à bord très sympathique et souriant. Siège ultra confort. Un vol en douceur"
Points négatifs : "Pas de divertissement dans l’avion."

Points positifs : "Crew was great. Ice cream was fun. Swiss chocolate was a nice surprise!"
Points négatifs : "Short flight with no entertainment, no means to charge devices."

Points positifs : "Crew very courteous as usual"
Points négatifs : "Lately all Swiss flights I have taken are late. This last one was 1 hour late. No more sandwich is offered, or even chips or peanuts. The only drink available for free was a glass of water! Not even a small bottle!! Bye bye Swiss service!"

Points négatifs : "Je n’ai jamais pu embarquer avec mes deux enfants la compagnie ne m’a jamais envoyé le scann code pour l’embarquement"

Points positifs : "Quick passport control Friendly staff Short waiting time to board"

Points négatifs : "first baggage should be free.....as people travel with 15-20kg hand luggage"

Points positifs : "Everything"
Points négatifs : "That it wasn’t a flight to Denver"

Points positifs : "The view out the window."
Points négatifs : "Delayed, no leg room. No refeshments."

Points positifs : "Mon bagage explose retrouvé dans un sac. Le contenu y était la fermeture de la valise avait lâché. JPL l"
Points négatifs : "Le repas ....pas bon"

Points négatifs : "Kayak sold me a “lite” ticket on Swiss, but never mentioned that it didn’t include baggage. Even though Swiss is Star Alliance they didng count my Star Alliance Gold status for free bags and didn’t offer an upgrade. Zurich was incredibly hot and the airport didn’t have air conditoning anywhere. The boarding was worse than Ryan Air. The plane was okd and super uncomfortable. staff was rude and not at all helpful. Swiss is definitely a budget air line!!!!"

Points positifs : "Good food"
Points négatifs : "Economy seats in business. Also baby strollers took ages to come out at Heathrow, should have come to the door, but instead came at baggage claim about half an hour after our baggage, so pretty poor service in that aspect"

Points positifs : "Chocolate is a nice touch. Snacks (sandwich) was actually good."
Points négatifs : "Seating upholstery needs to be replaced. Faux leather upholstery has cracks. The seat next to mine kept coming off."

Points positifs : "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"

Points positifs : "Swiss"
Points négatifs : "French unions"

Points positifs : "On a bien arrivé."
Points négatifs : "Le retard de vol a été embattant."

Points négatifs : "Boarding started 20 mins late, once on board was moved to accommodate a family to sit together. No objection to them sitting together but how is it possible that they’re in that situation to begin with. Flight was overbooked so crew offering cash to delay for a later flight, which on a Sunday evening is an unappetising proposect"

Points positifs : "Very good overall quality nothing to say. It was just smooth and safe. Very short flight so..."
Points négatifs : "None"

Points négatifs : "I couldn’t take it. To travel to pass through Canada you need a Visa"

Points positifs : "Short flight"
Points négatifs : "Being on time"

Points positifs : "Another fantastic trip with Turkish Airlines. Everything from their membership in Star Alliance, to their awesome customer service, to their fantastic tasting food."

Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."

Points positifs : "I lost my luggage when I landed Tirana. I was unhappy for the moment, but the next day they brought it home. Very very happy with Turkish Company, I would love to travel again in the future with them. Great job."

Points positifs : "The food was great, customer service also good and price is Afordable"

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Smooth flight. Food was better than flight out of NY. Very tasty. Terrific crew."
Points négatifs : "Seat was a bit cramped but this was a coach seat so my expectations were not high. Aircraft was smaller than first flight so seats were also smaller."

Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"

Points positifs : "Good service good food and entertainment system worked well."
Points négatifs : "They need to update the airplanes."

Points positifs : "Sweet crew members"

Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"

Points positifs : "Liked everything about it new planes good food on time excellent crew"

Points positifs : "Movie selection is great."
Points négatifs : "Flight attendants seem undetertrained."

Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."

Points négatifs : "The AC wasn’t turned on for 2 hours of passengers being on the plane and it was easily 100 degrees inside. Everyone was hot and miserable. The seats were also extremely close together. I have never been so uncomfortable on a long haul flight."

Points négatifs : "La cuisine est vraiment horrible"

Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."

Points positifs : "The flight crew was amazing- very pleasant and hospitable. There was great entertainment available which made the flight go quickly. The food was good. We did not realize we had to select vegetarian ahead of time, but having cheese sandwiches available made that easier. The small bag of toiletries that we were given was a very nice surprise."
Points négatifs : "Carrying luggage down stairs after the flight was difficult but the flight team was helpful."

Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"

Points négatifs : "The boarding was a little more chaotic, but the host airport has a major influence on that process."

Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"

Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"

Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"

Points positifs : "Très pratique,gagne beaucoup de temps partout où nous allons."

Points positifs : "Très pratique"

Points négatifs : "Retard du vol dur avec un enfant"

Points négatifs : "Retard du vil dir avec un enfant"

Points positifs : "I really enjoyed the food and the entertainment. this was the best international flight I have taken so far."
Points négatifs : "check in time was to long."

Points positifs : "Rien"

Points positifs : "Entertainment , food, personal,"

Points positifs : "Crew accepted to move our seats for emergency leave zone where there is more space for legs"
Points négatifs : "Turkish airline has decreased space between seats for a non acceptable distance... you guys need to rethink it!"

Points positifs : "Helpful crew, good food, comfortable seat."
Points négatifs : "Nothing"

Points positifs : "The staff, the comfort, the food, the green tea aroma scents in the restrooms. <3"
Points négatifs : "N/A"

Points positifs : "Not much to say"
Points négatifs : "The unfriendly and unhelpful flight attendants, the airport staff. the long distance. rude and disrespectful staff."

Points positifs : "Planes are very clean, food is excellent, there is plenty of alcohol, and the crew treats economy passengers as if they were royalty. Flying attendants clean toilette each hour, There is also a flower pasted on the mirror in the toilette. All details of the flight have been take care of."
Points négatifs : "1) The safety record is not superb https://en.wikipedia.org/wiki/Turkish_Airlines#Incidents_and_accidents 2) Political situation in Turkey is unstable. 3) Most of Europe is west of Istanbul - the flights to Europe are longer. BUT ANYWAY: THE AIRLINES ARE WORKING HARD TO OVERCOME ALL OBSTACLES AND PRICES ARE GREAT."

Points négatifs : "Repas"

Points positifs : "Crew is super nice and helpful. Aircraft is pleasant"
Points négatifs : "Food is okay but the portions are tiny."

Points positifs : "The team"

Points positifs : "Everything was good"
Points négatifs : "All good"

Points positifs : "Food, as always on THY, was tasty."

Points positifs : "Merci à Turkish Airlines"

Points positifs : "The quality of every aspect of this much shorter flight on a smaller plane was not diminished from the good experience we had on the overnight leg of our journey on a bigger plane. This has not been our experience on some other airlines."
Points négatifs : "No complaints"

Points positifs : "Same as my Los Angeles flight, my Athens flight and my Beirut flight Extremely pleasant"

Points négatifs : "++++"

Points négatifs : "Vol a des heures invraisemblalbles 3:45AM Attente interminable dans bus surchauffé, alors que l aeroport est vide et plein de passerelles sont libres. Turkish economise des droits d aeroports sur le dos de sa clientele Personnel de l aeroport ne fait que taper la discute entre eux alors que la clientele n en peut plus d attendre.."

Points positifs : "Service was professional and they did their job well"

Points positifs : "The crew was very attentive and the food is amazing"
Points négatifs : "After the second hour the temperature inside the aircraft was very warm started to sweat"

Points positifs : "I am not blaming the airline at all for these inconveniences."
Points négatifs : "NOTE: THIS IS NOT A CRITIC OF THE AIRLINE Having personally experienced the latest in the consequences of travel related rules mandated by US public officials, I am yet again left wondering if they, and their families, go through these rules that they impose on the general public. Or if they just breeze into their private airport wings and planes. I doubt they take off shoes, belts, and such, or go through irradiated machines. But going through about 3 extra layers of security while transiting is a bit much. Not to mention the extra hours spent relinquishing and reclaiming laptops etc. Frankly, non of these acts makes anything safer. It is akin to the permanently parked police vehicle on the Brooklyn Bridge in NYC since 9-11. What is that supposed to deter?"

Points positifs : "Good service and perfect entertainment"

Points négatifs : "Better boarding and entertainment"

Points positifs : "The aircraft was barely half full."
Points négatifs : "Delay due to fog at LHR, but this is not the fault of the airline"

Points négatifs : "Security in Frankfurt - long lines"

Points positifs : "Flight departed on time. Crew were friendly and efficient"
Points négatifs : "Boarding seem to be chaotic, no boarding by group or seat number."

Points positifs : "-"
Points négatifs : "Will never use Lufthansa again"

Points positifs : "As previously stated hated having to go through security again"
Points négatifs : "Chocolate"

Points négatifs : "Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag"

Points positifs : "The crew was friendly. The seating was ok but dirty floors"

Points positifs : "Very Organised and punctual"

Points positifs : "Pilot kept us informed throughout the flight."
Points négatifs : "Onboard services."

Points positifs : "Everything except delay"
Points négatifs : "Nil"

Points positifs : "Nothing"
Points négatifs : "Everything"

Points positifs : "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Points négatifs : "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"

Points positifs : "Free drinks"
Points négatifs : "Plane land on time"

Points positifs : "It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending ."
Points négatifs : "Ground staff poor customer service"

Points positifs : "The airline and the flight were pretty good"
Points négatifs : "DONT SHOW BAGAGE INCLUDED ON A BOOKING WHEN ITS ONLY INCLUDED FOR 1 WAY! I HAD TO SHELL OUT 40 EURO TO CHECK MY BAG BECAUSE OF THIS!"

Points négatifs : "Everything"

Points négatifs : "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"

Points négatifs : "Retard"

Points positifs : "Ben... Je cherche encore"

Points positifs : "le personnel"
Points négatifs : "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"

Points positifs : "Le service"
Points négatifs : "La nourriture, le retard"

Points positifs : "Very friendly crew, great seats in economy with lots of legroom."

Points négatifs : "Parfait rien a dire"

Points négatifs : "Toujours un plaisir de voyager avec une compagnie de renommée."

Points positifs : "Nice to have breakfast on board"
Points négatifs : "Arrival was a little tardy"

Points positifs : "La grande attention et disponibilité du personnel cabine"
Points négatifs : "Quelques soucis avec le système de divertissement,"

Points positifs : "Voler pour la première fois sur un à 320 NEO !"
Points négatifs : "Rien"

Points positifs : "Très Correct"
Points négatifs : "Rien !"

Points positifs : "Personel très pro"
Points négatifs : "Films et divertissement"

Points positifs : "Personel très réactif"
Points négatifs : "Les films et divertissements"

Points positifs : "Mauvaise information"
Points négatifs : "L’embarquement"

Points positifs : "Evrything"
Points négatifs : "Nothing"

Points positifs : "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Points négatifs : "Mauvaise info"

Points positifs : "Confort de l'avion et amabilité de l'équipage"
Points négatifs : "Un peu déçu par les repas J'en avais un meilleur souvenir"

Points positifs : "The flight was adequate."
Points négatifs : "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."

Points négatifs : "Le retard"

Points négatifs : "les faits d‘être m‘a fait loupé la suite de mes transports"

Points positifs : "rien"
Points négatifs : "les retards"

Points négatifs : "1hr 20 minutes late"

Points négatifs : "Le vol est largement en retard !!!!!"

Points positifs : "Embarquement très rapide, vol ponctuel."

Points négatifs : "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"

Points négatifs : "Les informations à bord etaient incompréhensibles"

Points positifs : "Red wine was OK, passed on the free sandwich as last time it didn’t agree with me"
Points négatifs : "Flight was over an hour late and no compensation from the airlines."

Points positifs : "great over all experiance. Don't let the other negative reviews put you off"

Points positifs : "The Lufthansa app provides updates on plane status and gate number, etc."
Points négatifs : "N/a"

Points positifs : "All"
Points négatifs : "Nothing"

Points positifs : "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Points négatifs : "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."

Points positifs : "Qualité toujours au rdv et avion au niveau"
Points négatifs : "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."

Points négatifs : "Quand on ne laisse que 5 mn pour sortir d un avion pour embarquer dans le suivant qui est à l autre bout de l aéroport .... même un champion du 100 mètres nu arriverait pas! Et voir l avion encore là avec la passerelle passagers et si on nous dit c est fini!!! Difficile à accepter!"

Points négatifs : "Un avion qui part à l heure est un avion qui arrive à l heure."

Points positifs : "Nice service easy flight"
Points négatifs : "Hot, ridiculously warm on the plane"

Points positifs : "Équipage très agréable et accueillant et équipé de pilotage très bonne"
Points négatifs : "Encore un retard...cette fois de 45 minutes"

Points négatifs : "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."

Points négatifs : "Boarding tool a long time and late take off"

Points positifs : "Le personnel de bord toujours aussi professionnel, accueillant et agréable"
Points négatifs : "Retard de l'avion: de plus en plus récurrent."

Points positifs : "Stewards dis perfect job"

Points négatifs : "Everything"

Points positifs : "Everything about the United Airlines portion of the trip was terrific: lots of food & drinks; good entertainment system; good seats even in economy. United really stepped up their game."
Points négatifs : "The seats on the Austria Airlines portion of the trip were very close together & very minimally structured (little padding, depth etc.)"

Points positifs : "In flight crew worked hard"
Points négatifs : "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"

Points positifs : "The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you."
Points négatifs : "The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process."

Points positifs : "Nothing"
Points négatifs : "The etickets: 2573481877010 and 2573481877009 , flight 0073 Viena to Montreal, June 17. The baggages didn't arrive in Montreal (YUL) final destination and was reported in person at the airport but the customer service representative forgot to provide a claim ID number. The following baggages having the bagage tags: LH 093506 and LH 093492 did not arrive at final destination Montreal YUL! Please investigate ASAP and get back to us! I've spent upon arriving at home two hours on the phone and customer service representatives from YUL were totally not helpful in solving the problem!"

Points positifs : "Nothing"
Points négatifs : "The etickets: 2573481877010 and 2573481877009 , flight 0073 Viena to Montreal, June 17. The baggages didn't arrive in Montreal (YUL) final destination and was reported in person at the airport but the customer service representative forgot to provide a claim ID number. The following baggages having the bagage tags: LH 093506 and LH 093492 did not arrive at final destination Montreal YUL! Please investigate ASAP and get back to us! I've spent upon arriving at home two hours on the phone and customer service representatives from YUL were totally not helpful in solving the problem!"

Points négatifs : "They couldn't find my name and I have to run around in the airport. I almost missed the flight, even though I was over 2 hours earlier."

Points négatifs : "Mechanical problems caused a 5+ hour delay. Very poor communication regarding what was happening. It was my first—and last—time flying with Austrian Airlines."

Points négatifs : "Ils ont changé mon vol a la dernière minute"

Points positifs : "Good"

Points négatifs : "Etre a l heure et avoir une petite collation autre que les chips et ne pas avoir besoin de prendre la navette."

Points positifs : "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."

Points positifs : "Very comfortable journey, leaving on time, arriving on time"

Points négatifs : "Food"

Points négatifs : "Le personnel masculin devrait savoir que tout voyageur n'est pas forcément bilingue. Le repas était vraiment insuffisant. Le petit-déjeuner a été servi 1H avant l'atterrissage! ce qui laisse peu de temps pour se restaurer ainsi que pour la suite... oblige le personnel de cabine à courir pour le rest"

Points positifs : "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Points négatifs : "The food. It was okay."

Points positifs : "The food is poor"
Points négatifs : "The ffood could be better."

Points négatifs : "Inside the plane everything was great and the floght atendants were very nice, however in check in I was teated very poorly"

Points positifs : "Personel Très sympa et pilote top"
Points négatifs : "Pas de distraction"

Points positifs : "Choix de films et jeux pour enfants, repas correcte"
Points négatifs : "Personel trop rigide et pas très à l écoute des enfants"

Points positifs : "The wafer bar. Pilot had a good landing in high winds and snow."
Points négatifs : "Nothing to complain."

Points négatifs : "na"

Points négatifs : "We are regularly taking this flight for end of the year snd in summer. For no reasons whatever if it is in France or in Vienna, the flight is delayed of minimum 2 hours! It was the case once more the case. And all without communication as it is normal! And it looks like this is normal as the flight from yesterday was also leaving at 19h05. This is a joke."

Points positifs : "Nothing at all."
Points négatifs : "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."

Points positifs : "I get Airpoints with the flight, crew were lovely."
Points négatifs : "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."

Points négatifs : "Collation non adaptée au menu spéciaux demandés (vegan)"

Points négatifs : "L’aéroport de Vienne qui ne dispose d’aucune aide pour les transferts : il faut trouver les panneaux bien cachés dans un labyrinthe... et 2 contrôles des bagages durant le transfert alors que nous arrivions d’un vol international."

Points positifs : "Almost every thing was very good"
Points négatifs : "My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip."

Points positifs : "Everything was good"
Points négatifs : "Red uniforms are ok but red tights awful"

Points positifs : "Friendly staff with great service"

Points négatifs : "Il a fallu courrir pour attraper l'avion aucune information assistance pour trouver la porte C et mon bagage a ete perdu"

Points positifs : "We had a very tight connection but there was no problem. With only 30 minutes between arrival and departure our checked bags still made the flight."
Points négatifs : "Poor announcements"

Points positifs : "Staff welcoming and courteous. Flight nice and quiet"
Points négatifs : "Nothing"

Points positifs : "Staff very welcoming"

Points positifs : "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."

Points négatifs : "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"

Points positifs : "Not much"
Points négatifs : "Lateness and virtually no food at lunchtime"

Points négatifs : "Le repas"

Points positifs : "Bon vol pas secoué"

Points positifs : "The flight was nowhere near full, which was terrific. The crew were excellent, polite and attentive. Everything was on time."
Points négatifs : "I don't remember anything about the food."

Points positifs : "crew"

Points positifs : "The plane crew was really nice always there for my needs."
Points négatifs : "The seats were uncortable my chair was very wobbly."

Points négatifs : "Allow business passenger to use front bathroom."

Points positifs : "Great atmosphere, crew was excellent!"
Points négatifs : "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."

Points positifs : "The crew tried to be helpful but were equally frustrated with the ground crew."
Points négatifs : "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Points positifs : "Customer care was super supportive"
Points négatifs : "Inflight sandwiches"

Points positifs : "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Points positifs : "Friendly crew"
Points négatifs : "Can’t think of anything"

Points positifs : "Seat was comfy and spacious for economy class"
Points négatifs : "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Points positifs : "Friendly crew, upgraded seat was worthwhile"
Points négatifs : "More snacks in between meals,"

Points positifs : "Seat was good"
Points négatifs : "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Points positifs : "Everything was smooth and effortless."
Points négatifs : "Can’t think of anything."

Points positifs : "Nothing!"
Points négatifs : "We were told they were holding our flight, we ran 3 terminals and they’d already left."

Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"

Points positifs : "Just the cabin crew being nice"
Points négatifs : "Punctuality KLM is always late"

Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"

Points positifs : "Nice seats. Only seats with a row of 2, which is what I wanted,"

Points positifs : "Lovely crew, very helpful"
Points négatifs : "N/A"

Points négatifs : "No reading light in my seat..."

Points positifs : "Friendly staff"
Points négatifs : "Leg room"

Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Points positifs : "Shirt flight but well catered, boarding was efficient and quick."
Points négatifs : "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Points positifs : "Restrooms clean, decent food and drink, nice cabin crew."
Points négatifs : "No complaints"

Points positifs : "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Points positifs : "Good flight, arriving well on time."

Points positifs : "The flight to Gdansk took off and arrived on-time and the staff were professional."
Points négatifs : "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."

Points positifs : "Arrived early!"
Points négatifs : "Boarding seemed disorganized."

Points positifs : "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Points négatifs : "Can't think of anything."

Points positifs : "The entertainment options were good."

Points positifs : "Wifi on Board"
Points négatifs : "Nothing"

Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."

Points positifs : "Norhing"
Points négatifs : "They have mabaged to lost my luggage"

Points positifs : "Friendly staff"
Points négatifs : "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Le menu est à améliorer"

Points positifs : "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Points négatifs : "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Points négatifs : "Bit cramped for space"

Points positifs : "Flight crew; legroom even in cheap seats."
Points négatifs : "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"

Points positifs : "Comfortable seats. Warm plane with happy staff."
Points négatifs : "Maybe a second sandwich option for food, not everyone likes cheese."

Points positifs : "My bagage broke"
Points négatifs : "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"

Points positifs : "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Points positifs : "Nice seats, comfortable."
Points négatifs : "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."

Points négatifs : "vol retardé"

Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"

Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"

Points négatifs : "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."

Points négatifs : "Too late i missed my connection flight"

Points positifs : "Very little if any."
Points négatifs : "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."

Points positifs : "Manque de place"
Points négatifs : "La place"