Book Ace car rentals in College Park

Reviews for Ace in College Park

Recent reviews

Traveler rating

Wonderful

9

Very good

0

Good

0

Okay

5

Fair

0

Mediocre

0

Poor

10

4.0

A couple of things were negatives. 1) They apparently have a restriction on which states you can travel to in the rental car- although this didn’t affect my plans this time, I could see how it might be a negative if I had plans to travel to one of the restricted states. 2) Despite arriving at the car rental spot around 9:00 pm on a weekday and there not being a line at the counter- the company rep advised me that there would be up to a 45 minute wait to get my car ready- when I asked if there was anything we could do to avoid the wait- she advised that we could upgrade and get a car immediately. This suspiciously appeared to be a bait and switch tactic. Especially since it was not busy and I had a reservation which put them on notice of the rental. I WILL NO LONGER BE RENTING FROM ACE.Reviewed 20 Jun. 2024

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6.0

Pickup was a very long process - it took us almost 2 hours to get a car. We were promised a $35 credit and were upgraded to a hybrid SUV. Returned on time but billed extra even after discount. Not a great experience although the car itself was clean and comfortable.Reviewed 17 Jun. 2024

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6.0

I liked after I got past the counter to rent the car. Going out to the garage and getting the car and returning it is great. The suv was new and clean. What I didn’t like was the person at the counter couldn’t put an email in the system correctly. I gave them multiple emails and they could not enter until I came around the counter and learned they kep adding 2 @ to an email. Also the fact that they would not let me rent the car unless a proper email went thru I don’t agree with especially I provided all of that information at the time of renting the car thru Kayak. Don’t understand how the email address doesn’t just systemically transfer. It was not the first time renting from Ace. Finally, the person at the one counter couldn’t print my paper work and I had to wait while the other counter person finished with someone else before they would print it. Not a good experience. But after that it was good.Reviewed 15 Jun. 2024

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10.0

Easy pick up and drop off. Excellent car. Good price.Reviewed 28 May 2024

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10.0

There was an issue with the usual check in due to tech problems, Your customer service team still worked diligently to check us in the old way and we were held up only 35 minutes instead of an estimated hour. The staff was friendly with both check in and return.Reviewed 21 May 2024

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10.0

I loved the whole process. Everything was so smooth.Reviewed 10 May 2024

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10.0

The car had gone through a wash (was wet) but the windows were filmy on the inside so hard to see out when dark.Reviewed 24 Oct. 2023

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6.0

The car was great, only complaint I have is with check in. The woman was not very helpful. I didn’t not get her name but she talked so fast that I could not even begin to understand or hear her. Seemed annoyed when I asked questions, just rushing through the whole thing. I am not one to leave bad reviews but it was pretty rude. I felt like I was a bother to her, it was a chaotic and confusing encounter. Other than that the car was very clean and nice. Easy and fast drop off.Reviewed 16 Oct. 2023

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2.0

Upon arrival was told they were out of the size car I had reserved. I was given the option of waiting an hour or more with the hope that a car in that class might be returned or pay almost twice as much to get an the only available vehicle without a wait. It felt like a classic bait and switch.Reviewed 9 Oct. 2023

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10.0

Check out was quick with friendly service and when I extended the car rental it literally just took a couple minutes on the phoneReviewed 6 Oct. 2023

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2.0

Absolutely terrible. Bait and switch pricing. Consumers beware.Reviewed 4 Oct. 2023

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6.0

I had to wait an hour to pick up the car although I was not early. Front desk staff was not very pleasant, but pick up lot staff was very good. Drop off was very good.Reviewed 15 Mar. 2023

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• What is the most popular rental car from Ace in College Park?

  Compact (Buick Encore or similar) is the most frequently booked rental car type from Ace in College Park.

• How many car rental locations does Ace have in College Park?

  Ace has 1 rental location in College Park. Take a look at our Ace rental location map to find the best rental cars near you.

• Does Ace have a car rental location at the airport: Hartsfield-Jackson airport (ATL)?

  No (According to our data)

• Does Ace offer shuttle or airport pick-up services from Hartsfield-Jackson airport (ATL)?

  Yes