Book Alamo car rentals in Aguadilla

Reviews for Alamo in Aguadilla

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9

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Mediocre

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car was cleanpick up and drop

get the carstaff was friendly

car availablegreat experience

great servicegreat price

10.0

Pros:Everything was fast easy and quickCons:Offering a better dealReviewed 1 Feb. 2021

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10.0

Pros:Good customer service, fast and easy drop off. Drivers very polite and respectfull.Reviewed 19 Apr. 2021

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8.8

Pros:GoodReviewed 16 Nov. 2020

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8.0

Pros:The price/value was great, and the rental extension over the phone was a simple and easy process without any price-gouging.Cons:During this Covid19 lockdown, the Alamo office shutdown early and nearly left me stranded in the middle of nowhere with no way of getting out. Calling the head office or local office gave zero help. I only got the car by yelling from outside the gate until I got the attention of the worker in the office, and then convincing her to allow me to fulfill the reservation. If that hadn't happened I would've been completely stranded in the middle of nowhere for 24hrsReviewed 13 Apr. 2020

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8.0

Pros:Staff was execellent- but because of covid-19 counter measures- had to wait outside and do transaction through small window opening in trailer and in facial mask.Cons:Honestly if not for above mentioned procedure it would have been perfect. Really attentive, fast and knowledgeable staff and nice carReviewed 5 Jul. 2020

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2.0

Horrible costumer service!!!!Pros:Nothing!! The car also had technical issues and I called to let them know and they said to bring it to the airport so I asked if I would get a replacement and they said no that I would have to rent from someplace else.Cons:I rented my first car January 3rd 2016 at enterprise in aguadilla puertorico, i wanted it for a day so I could go see my family and my dying aunt, the car was great, the agent was really friendly and she had great costumer service skills which made me want to rent another car from this company in the near future. I turned in the car January 4th at 12pm, after I turn it in I observed that the car was never checked, It was never cleaned and it was immediately rented out to another costumer, while I wait for my sister to come and pick me up at the enterprise rental location in aguadilla I realize I left my wallet with $200 in cash, my daughters social security card, my social security card, my license from FL, my credit cards and my work id, I quickly run and ask the agent in the counter if she could please call the costumer and ask her if she could please check the storage compartment that's in the middle of the two front seats because I knew exactly were I left it. She calls the costumer and simply asks her to check if she sees it anywhere, I ask the agent to please ask if she could look were I specifically knew were it was and she would not, she would tell me oh she's driving and she can't look right now. I mean really??? This is my personal information, it is my daughters information, I have my medical insurance information in there and the agent could not ask the costumer if she could simply look. I'm pretty sure if she was in my shoes she would of been frantic searching for it but because it didn't affect her she did not even want to move a finger for me, she was not even concerned. I left the location and called costumer service and they simply said that they will send a email, I mean really??! My trip on this Wednesday and I cannot leave the county without having a id and I will loose my job and home because I was not able to come back because of a irresponsible company that would not move in finger to help out a desperate costumer. I received a call from this location after all of this happen to let me know my wallet was found and that I could pick it up at San Juan airport, well my little sister goes to get it, drives two hour just to pick it up and nobody knows anything about a wallet, nobody cares, they first ask for the cars license plate which why the hell does it matter????'she's giving you my info, what else do you need my dna? I mean really and he tells her that she should come by tomorrow after 12, first of all where the hell is my wallet? Second of all I'm visiting aguadilla and I have no transportation, San Juan is two hours away, where is the costumer service? Why am I not being given any importance, It is not just a wallet with money, it is my life, my personal information, My credit cards, everything. All I ask is for my wallet to be returned, I don't care for the money just my id so I can leave this third world country. I will never ever rent from enterprise And I will make sure my coworkers, family, friends, social media, evReviewed 10 Jan. 2016

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10.0

Very quick and easy.Pros:Car was clean and service was quickCons:Nothing.Reviewed 10 Aug. 2016

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7.2

Cons:There need to be clearer direction on how to drop off the vehicle during after-hours returns at Aguadilla, PR.Reviewed 31 Jan. 2017

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10.0

AwesomePros:The rental was just $99 for 6 days and was expecting an older car with mediocre quality. Instead got a clean new Elantra with quick friendly service. Why would I ever pay more?Reviewed 29 Jan. 2017

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10.0

Good, New CarPros:Received a 2016 Toyota Corolla that had 800 miles on it. Brand new car. It was clean. The pickup and drop-off process was easy. In Aguadilla, the lot is down the road from the Airport terminal Shuttles operate to pick you up and drop off (even at 4AM when we arrived). Note that Alamo is operated by Enterprise (same co).Reviewed 2 Dec. 2015

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10.0

Pros:Even though many people arrived at the same time, they were relatively quick and efficient. Our car had a good amount of sand when we returned it and she didn’t mind at all. She understood since we were on a beach vacation after all!Cons:They’re a minute outside of the airport so there’s a shuttle that takes you back and forth but again it was very quick and efficient. They know the time tables of the airport so they’re very respectful of that.Reviewed 12 Nov. 2019

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6.0

Bad costomer servicePros:I like the carCons:Front desk costomer service has room for improvement.Reviewed 14 Oct. 2016

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• Has the Alamo rental car policy in Aguadilla changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Alamo will continually update its policies accordingly. Please contact Alamo directly for the latest information. You can find up-to-date information on the coronavirus response of Alamo here: Coronavirus (COVID-19) update from Alamo

• What is the most popular rental car from Alamo in Aguadilla?

  Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Alamo in Aguadilla.

• How many car rental locations does Alamo have in Aguadilla?

  Alamo has 1 rental location in Aguadilla. Take a look at our Alamo rental location map to find the best rental cars near you.

• Does Alamo have a car rental location at the airport: Borinquen airport (BQN)?

  Yes

• Does Alamo offer shuttle or airport pick-up services from Borinquen airport (BQN)?

  Yes