Book Alamo car rentals in Newark

Reviews for Alamo in Newark

Recent reviews

Traveler rating

Wonderful

8

Very good

4

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

4

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10.0

Pros:Easy and quick access to picking up and dropping off. No hassle and very timely.Reviewed 13 Apr. 2021

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4.0

Pros:The car was cleanCons:Customer serviceReviewed 8 Mar. 2021

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10.0

Cons:NothingReviewed 4 Jan. 2021

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6.0

Pros:The drop off was great. Service in Atlanta was very fast and contactless. The rental hold money was returned quickly following drop off. The car ran fine.Cons:The car was not very clean either inside or outside upon pickup. The car was not available at the pick up time and I had to wait about 45 minutes to an hour for a vehicle to arrive that I could use. The person checking me in was not forthcoming about the amount Alamo was going to charge my card which caused unnecessary confusion during pickup. I have used Alamo before and did not have any problems when renting in other states so my family will likely rent from them again in the future. Maybe it was the ERW airport having an off day.Reviewed 30 Dec. 2020

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6.8

Cons:I don’t think the car had been cleaned - there was trash inside.Reviewed 22 Nov. 2020

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8.0

Pros:Everything proceeded smoothly and quickly. No complaints.Cons:Nothing.Reviewed 12 Nov. 2020

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8.4

Pros:Staff was helpful. Pick up and drop off was easyReviewed 5 Oct. 2020

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5.6

Pros:Staff was helpfulCons:Car was not cleaned Car equipment malfunctionedReviewed 23 Sep. 2020

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2.0

Pros:Nothing at all. The wait for 6 customers to be served, myself included, was over 30 minutes. When I finally got the rental processed, and went outside to get the car, we discovered from the 15 or so customers waiting for their cars told us Alamo had run out of cars, and the Enterprise sister rental business had run out, too. Only one person was proctoring the distribution of cars; it was chaos, and people were beginning to lose their tempers.Cons:Everything. Just CARE. If management is aware of a pending Labor Day weekend rental crisis/shortage, it should respond appropriately. But typical of American big business practices, it goes very, very short with actual service because it COSTS, and they are ALWAYS about cutting their own costs. On top of that, two charges appeared on my final bill - one of them expensive: "Recovered Concession fee, @ 17.95 per day". That fee was never described by the agent at pickup, nor by the agent at drop-off. This was absolutely and unequivocally the worst rental experience ever in my 40 driving years. I will NEVER rent from Alamo again. Further I will warn all friends and strangers willing to listen that you are an enterprise never to be patronized, and to be avoided like the plague. But I know this will fall on deaf ears and cloudy, blind eyes. You will focus on all the EXCELLENTS, (8-10), and ignore this completely. You will not change policy, nor check out what went wrong, because from top-to-bottom management really, really just doesn't care. If it did, it would be evident from the way they setup business, as well as conduct it. I'm spending the time to write this only because... well..., I DO care. If it were my business, I would run it entirely different.Reviewed 10 Sep. 2020

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7.6

Pros:i like the speed and ease of returnCons:The pick up. It took 30 minutes to get out of the parking lot because there was only one person stopping every vehicle and checking the keys (never had that one done before). Way too long.Reviewed 8 Sep. 2020

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8.0

Pros:YesCons:NothingReviewed 8 Sep. 2020

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8.0

Pros:easy drop offCons:was pressured into buying insurance even though my credit card covered itReviewed 31 Aug. 2020

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• What is the most popular rental car from Alamo in Newark?

  Standard (Class Commercial Truck or similar) is the most frequently booked rental car type from Alamo in Newark.

• How many car rental locations does Alamo have in Newark?

  Alamo has 1 rental location in Newark. Take a look at our Alamo rental location map to find the best rental cars near you.

• Does Alamo have a car rental location at the airport: John F Kennedy Intl airport (JFK)?

  Yes

• Does Alamo offer shuttle or airport pick-up services from John F Kennedy Intl airport (JFK)?

  Yes

• Does Alamo have a car rental location at the airport: Newark airport (EWR)?

  Yes

• Does Alamo offer shuttle or airport pick-up services from Newark airport (EWR)?

  Yes

• Does Alamo have a car rental location at the airport: LaGuardia airport (LGA)?

  No (According to our data)

• Does Alamo offer shuttle or airport pick-up services from LaGuardia airport (LGA)?

  Yes