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10.0
Pickup and drop off were easy and fast. Car was spotless, with no odor or perfume smell.Reviewed 28 Apr. 2022
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4.0
They didn’t show us our car so we took the wrong car by mistake. No one helped us move our luggage to the correct car.Reviewed 18 Apr. 2022
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2.0
Address isn't where you go for pickup, employee wouldn't speak up over the airport noise, took 20 minutes to say my reservation wasn't there, then say he could get me something cheaper, then say oops he misread my pickup day and he had to use my original reservation. What Priceline said would be $140s magically turned into $370s. I agreed to pay for gas in the tank and what he told me was a $30 insurance policy, which does NOT explain the difference. Next was waiting in a freezing, damp parking garage with no place to sit while it took another >20 minutes of them giving me the runaround saying the car was on its way when it wasn't, then eventually giving me a car that wasn't what I reserved. I will NEVER in my life use Budget again. They're thieves and the whole process was a nightmare.Reviewed 14 Apr. 2022
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2.0
The Kayak app let me make a reservation but when I got to the Budget counter at the IND airport, they told us that they couldn’t honor reservations made within the past 24 hrs because they didn’t have enough cars (big storm, tons of flight cancellations). So we paid $400 to Uber 4 hours home. :(Reviewed 3 Apr. 2022
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2.0
I was told that they could not found my reservation and that all one way rental car was cancelledReviewed 3 Apr. 2022
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8.0
Would like a better car for the money.Reviewed 3 Jan. 2022
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3.9
Pick-up at the Indianapolis Airport involved a long line and a one-hour wait. Friends who arrived the day before faced a similar wait. Friendly, hardworking staff, but not enough of them.Reviewed 7 Sep. 2021
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10.0
Very easy and quick. Clean and new truck.Reviewed 23 Aug. 2021
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1.9
Wasn’t organized at all. Just over all trashReviewed 6 Jul. 2021
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10.0
Pros:Staff was very friendly.Cons:Staff was quite slow at the pickup counter.Reviewed 15 Jun. 2021
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8.0
Pros:There is a national shortage of rental cars, even so, the staff was friendly. The car I requested was not available, but the replacement worked out even better and they honored the same price.Reviewed 11 May 2021
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4.0
Pros:drop off easyCons:there was one guy checking us in there was a line of 15 people guy was slow a lady showed up she was much faster at getting people done.Reviewed 26 Apr. 2021
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