Reviews for Budget in Kahului
- All reviews 100%
Based on 76 reviews
10 Nov 2017
Pros: Availability of minivan
Cons: Rudeness of the counter person.
20 Oct 2017
Pros: The car was great.
Cons: Pick up took to long, i don't have fast break so I stood in line a watched three buses of customers with fast break come and go before I was seen. 1 person at the counter, was doing a great job getting customers out. Just understaffed . When I retuned the car I waited for the shuttle bus , first bus that arrived told us he was only going to the cruise ship and another bus is on the way. If on the way means 15 mins later I guess he was on the way.
9 Oct 2017
Had to wait over an hour and a half to pick up car
Cons: Had to wait outside for over 20 minutes in the heat before you could go inside then once inside you were in a line of 40-50 people. Took over an hour and a half to pick up car.
8 Oct 2017
90 min wait at pickup in OGG
Pros: We got the car we ordered and the price (through kayak) was good
Cons: 15 people in line and 2 counters open. Then another 25 minutes until the car was ready (barely washed) . Return was luckily quick because a new line just opened... but other poor guys were still waiting, and the pickup line was still long...
9 Sep 2017
Don't waste your time and money renting in this place
Cons: Too big lines while picking up the cars. The car which I got had so many problems. It stalled in road multiple times. Exterior had so many dents and acratches. The car was pretty old and beaten up. dont waste your time and money in your vacation.
6 Sep 2017
Pros: The vehicle was perfect and very modern and technically advanced! Pickup and drop off was great! Although there was a long line at pickup, but not the fault of Budget! It went pretty smoothly and representative was Very pleasant to deal with!
9 Aug 2017
Will not rent from Budget ever again!!!
Cons: Waited for 11/2 hour for checkout with confirmed reservations, car was more expensive than quoted, car broke down and waited three and 1/2 hours for tow truck who told us would have arrived earlier but Budget tried to shortchange him.
4 Aug 2017
Very slow pick up
Pros: I wait for 2 hours to get my car and I miss a really important meeting for my job
Cons: Wating time
25 Jul 2017
Quick and Easy
Pros: The smoothness of our transaction.
9 Jul 2017
Pick up nightmare!!
Pros: Drop off was satisfactory
Cons: Pick up was absolutely terrible, little rinky dink shuttle buses, not enough of them, had to wait in line at least 45 minutes. Then we got to the office to find a line that was at least 40 plus people long, it was a fiasco, we had to wait for over 2 hours to reach the counter to checkin in and get a vehicle, NOT ENOUGH STAFF THERE
12 Jun 2017
Nice to get around
Pros: We enjoyed having a car on the island - it opened up so many more possibilities for us. We could visit other towns, eat where we wanted, and in general see so much more of the island. The gentleman who gave us our car when we arrived was wonderfully nice and helpful. Check-in before leaving went smoothly and quickly.
Cons: We actually had a rental package with our room at the Kaanapali Villas initially - that was a great deal and I hope they continue it. We ultimately ended up with a gift towards another hotel, so we cancelled the reservation and our rental car became an added expense. The costs were reasonable, but in retrospect we would do the package deal if we did it again.
11 Jun 2017
Cons: The car's AC was broken and we had to return to the airport to exchange it which wasted half day of our vacation. The cars were not clean enough and poorly washed.
30 May 2017
Pros: FRIENDLY AND ACCOMODATING STAFF!!!!!!!
20 May 2017
Poor system process
Pros: Friendly team
Cons: Seemed too busy to be competent. Took over an hour to produce a vehicle and did not deliver the vehicle requested
25 Apr 2017
Received premium car for luxury price
Pros: Premium car was nice
Cons: Requested luxury car and received a class down - premium - and they attempted to charge me luxury price.
17 Apr 2017
Pros: Overall experience was fine. No issues w/ Nissan Rogue.
Cons: Still surprising that after all this time, car rental companies can't plan for vacationers; counter at pickup was never fully staffed, resulting in long lines for weary travelers coming in on late flights...
13 Apr 2017
Slow slow slow
Pros: We liked the ease of reserving a car online. Staff were friendly. Car was nice and just cleaned.
Cons: It was disappointing and frustrating having to wait 2 hours online to get a car. There was only 1 employee helping out with more than 20 people on line. Then slowly 2 more employees showed up. Then we had to another 20 or more for the car while it was cleaned. Drop off was another wait. Employee at register was handling something else and asked me to wait then left me waiting there. another employee came to use the phone so I asked her about returning the car and she then said if I was all set just to leave the keys. So I waited for no reason at all.
9 Apr 2017
Pros: There was another rental car dealer across the street.
Cons: Waited over an hour in line and we weren't even close to the front. Found the car we wanted elsewhere, walked across the street, and left with our car before we would have made it to the front of the line at Budget.
22 Feb 2017
Perfect for the activities my cousin planned for u
Pros: Plenty of room for 4 plus luggage, cooler, snacks, beach chairs and umbrella. Lots of power to go up Mt. Haleakala, along the road to Hana and to the beaches. Sitting up higher was great for viewing the incredible scenery.
21 Feb 2017
Ok car for the price, horrible check-in procedures
Pros: Ok value for the money, but parts of the car were falling off as we drove off. The car only came with 3/4 tank of gas too.
Cons: Waited over 2 hours in line for the car and for the car to get "cleaned" which came still dirty. Unexceptable!!!
22 Jan 2017
Great once you get your car.
Pros: Friendly staff and reliable hasslefree car.
Cons: Long line for the bus and to check in to get the car.
20 Jan 2017
Slowest service I have experienced
Pros: Was a normal clean car that any more expensive agency would provide, but at lower cost.
Cons: Line for pick up was moving so slow. I started 4th in line and it took me 30 minutes to reach front. 30 people has accumulated behind me, can't imagine how long it took them to get cars. When I got to the front I learned why it look so long, they try to sell you every upgrade possible and when you turn them down they try again and explain why you need those additional services.
11 Jan 2017
charged me $4000 for a $700 rental
Cons: Said car was damaged, but if it was, it happened in their parking lot. Was fine when i dropped it off. Didn't even contact me, just charged me the $4000!
11 Jan 2017
The price was right...
Pros: The car I rented was a Lincoln but less expensive than the Chevy Compact my sister in law rented. But that was kind of where the benefits ended.
Cons: The car had several scratches and a ding on it. The agent pushed so hard on the insurance that I was anxious I would be billed for the pre-existing damage so I spent 30 minutes noting everything on the damage form. The line was far too long (it took us an hour to check out) and when we returned, it looked like they had to clean the cars and gas them up before you could check back in. We waited for about 30 minutes, but finally I just left without a receipt. Would have been so easy to make this a more pleasant experience. It was all in the service.
22 Dec 2016
Budget check in at OGG sucks.
Pros: Everything else was ok.
Cons: Had to wait 90 min to check in for the rental car even though there was only 3 people in line in front of us.
4 Dec 2016
Pros: quick check in, nice/friendly staff
Cons: Cost (for car I got), car wasn't in great shape, check-tire pressure light kept coming on and wouldn't stay off after adding air to tires so I'm guessing tires were old, car made cracking noise when I turned.
1 Dec 2016
Already miss the little red Corvette!
Pros: The car was beautiful and worth the upgrade- not cheap but given other companies' rates for convertibles during the same rental period, not bad. Brand new (2017) & drove like a dream.
Cons: Check in process was very slow- only a few people ahead of us in line, numerous agents available, but still took a long time to get an agent and get the car. Once with the agent, went smoothly. Drop off was quick.
28 Nov 2016
Super worn down car....
Cons: The car was very worn down and not really clean. Usually I good experience with Budget but this was a total disappointment / disaster....
4 Nov 2016
Pros: Was able to upgrade to Jeep Wrangler at great price
Cons: Inside of car was not clean enough. Seem only was vacuum when it needed more.
17 Oct 2016
Cons: The pickup took over an hour, common budget you can do better
25 Sep 2016
Pros: It worked
Cons: Bit beat up not very clean definitely looked like a used carover 50 substantial door dings makes one worried what you will be charged for. Arrived to 40 people in line for cars. Did not have any standard cars as ordered. Tried to step us down a level. Gave us a gas guzzling edge with leather and 40000 mi. Ran good the black color killed us in the hot Hawaiian sun changed us $18 more a day for an upgrade so was not even close to a deal kayak so you failed hear
12 Jul 2016
Pros: Ease of access. Great price compared to other vendors. Remote motorized rear door openers.
Cons: Lots of little dings/scratches - made it hard to document, especially at night. One of the tires had low pressure when we picked it up. Had to find a place to air it up.
13 Jun 2016
Cons: no after hours drop off. we almost missed our 6 am flight because the drop off hours aren't until 5 am.
6 Apr 2016
Pros: Lady at rental desk was awesome.
5 Apr 2016
kind of a mess.
Cons: We tried one car. It was literally falling apart and our luggage wouldn't fit at all in it, even though it was an upgraded size. We got a jeep, it was so dented that the back window had a huge gap in it and rain leaked in throughout our whole trip. I think the service was good inside, but the guy who was supposed to help us figure out how to take the top off the jeep basically had us standing around for 20 minutes while he wandered around the parking lot looking at things, but not actually doing anything. Overall, a pretty sad experience.
18 Jan 2016
All was great
16 Jan 2016
Cons: Long line at pickup.
11 Jan 2016
Terrible pick up system and dirty car.
Pros: We arrived at the rental office and it was just 3 groups. But all 3 parties ended up waiting more than 40 minutes. We all recieved our cars washed but it was still very dirty, outside and inside.
5 Jan 2016
Easy and no problems
Pros: In and out in 5 minutes.
Cons: Seasonal price was high but everywhere was high...
29 Dec 2015
Pros: Friendly staff, all went well
14 Dec 2015
Vehicle that doesn't work
Pros: Got a Jeep Wrangler for which the all wheel drive dos not work and had steering control issues. It wasn't less expensive either. Not worth the pain.
Cons: Bad vehicle
3 Dec 2015
Terrible experience- waited 30 minutes for car, ca
Pros: It was one of the less expensive options available.
Cons: Despite having a reservation, we still had to wait over 30 minutes for the minivan to be ready- with 3 kids (12, 2, and 3mos) who had all been travelling all day. The facility is small and not nice so we opted to wait outside in the wind. The minivan itself was awful, obviously the base model and very worn. We also rented a car seat that was old, coming apart and basically just a plastic chair. All in all, an absolutely horrible experience.
22 Nov 2015
Cons: Pick up took way too long.
2 Nov 2015
Pros: Easy drop off
Cons: The wait to pick up the car was horrible! Other then that there was no problem. But we must have waited an hour and a half with a 2 and 3 year old after a 6 hour flight and it felt like easy a nightmare.
22 Oct 2015
Speedy service and a great rate!
Pros: Great rate for a full size car. Shuttle very efficient. Easy pick up and drop off. Nice car.
Cons: Trunk small for a full size vehicle.
22 Oct 2015
Cons: Too long to wait for a car