Reviews for Enterprise in Kahului
- All reviews 100%
Based on 52 reviews
9 Nov 2017
Pros: overall very good experience - only negative was the difficulty fiding the return car site at the airport
3 Jul 2017
31 May 2017
Excellent customer service and great vehicle
Pros: The customer service at Enterprise was tops. Our guy was very pleasant and helpful. He gave us a brand new compact SUV for the week. Check-in and check-out were a breeze.
Cons: Only downside is that they are about 1 1/2 miles from the airport, so you have to take a cab or uber there. Plus side is that they are around the corner from Whole Foods!
1 May 2017
Pros: Easy to book and pick up.
23 Apr 2017
Pros: Van was nice. Vehicle wasn't located at airport so a cab is necessary for additional $10 each way. Vehicle was dirty in very back.
23 Apr 2017
Good but needs improvement
Pros: Car was ready when we got there. Reps were fast and efficient.
Cons: Car looked dirty, suspension looked worn and needed attention. We were take to the wrong Enterprise remtacar car didn't have gas.
13 Apr 2017
Pros: No delay at counter. Fastest pick-up I've ever experienced.
10 Apr 2017
Pros: Easy pickup and drop off
Cons: Car was really dirty, had to Uber both ways to get there from the airport. There was no shuttle available
7 Apr 2017
Pros: Pros: 1) It was a convertible in Hawaii! 2) Enterprise staff were efficient, personable, and knowledgeable about the area. They were great to work with.
Cons: Cons: 1) Contrary to advertising, rental counter was not at the OGG airport. We specifically booked Enterprise because it was at the airport and didn't require additional transportation. Surprise - the location was several miles away and required a $13 taxi ride to get there. 2) The car was filthy. Had clearly been parked for some time without being washed - it was covered in dust. The inside did not look like it had been cleaned since the last rental - the dash was dusty and smudged and clearly had been used. 3) The windows malfunctioned and didn't roll all the way up. Not a huge problem because we had nice weather, but it was a cause for concern given Hawaii's high rate of vehicle thefts/breakins. 4) It smelled like the last renter spent many hot hours in doused in cologne in the car. The convertible was a godsend - we weren't able to ride in the car with the top up for more than a few minutes due to the cheap Axe smell. 5) It felt expensive - $330 for 6 days.
1 Apr 2017
Cons: smaller car and taxi ride to airpaort
29 Mar 2017
Cons: Nothing, overall service was excellent!!!
28 Mar 2017
Caution: Double Shuttle Required
Pros: Enterprise employees at both locations are familiar with the situation that requires customers to either pay for a taxi or take two shuttles to get this offer.
Cons: Rental site is not the near-airport site, and does not have airport pickup privileges. You must either take a taxi (~$10) Uber or Lyft or take two shuttles ( one from the airport to near-airport location and the other from the rental location a few miles further away. ). Employees at the near-airport location call the other location to get their shuttle to transfer you to the right location. When you drop the car off, you must taxi or ride-share back to the airport.
27 Mar 2017
I had to cancel!!!
Cons: I scheduled the van for 5:00 pickup at the airport as my flight was to arrive at 5:31. I received a call from Enterprise the evening prior to my flight stating that they closed at 5:00. They. Would not honor my booking at the airport. I had to cancel. Rebooking at the airport would have cost $300.00 per day. Don't advertise airport pickup and let people book for 5:00 when you are closed.
25 Mar 2017
Saved $ by renting off the airport
Pros: Saved $ by booking my 5 day rental off the Maui airport. It was a $10 cab ride and only a few minutes down the road. Everyone was very nice and I was happy with my car.
24 Mar 2017
Great service until dropoff...
Pros: Service was great! Price was even better!!!
Cons: Rental office closed at 1700 without any way to do a late dropoff.
11 Mar 2017
Best rental car experience I've had in all my year
Pros: Highly recommend! Customer service was on point. They were quick, easy to work with and communicative. They were able to give us an upgrade to a brand new vehicle (which was so nice) and I just couldn't say enough good things! We are super fans!
8 Mar 2017
Not at the airport!
Pros: Car was fine - clean, ran well, no problems
Cons: We reserved a car at the airport and the rental agency called us the day before our trip to tell us that the pickup location was actually not at the airport and there was no shuttle. We had to take a taxi to get there. Traveling with a small child, this is a HUGE hassle because it requires installing the car seat in the taxi an then in the rental car. Don't advertise the location as an airport location if it is not at the airport!
7 Mar 2017
Pros: Top notch service from the staff
6 Mar 2017
Pros: The car we got was neat and the staff offered a professional, informed and attentive service. I was very please with the service and would have no doubt about using them again in the future.
5 Mar 2017
Cons: They called the day before to tell me I would have to take a taxi to their place of business. The had NO shuttle.
24 Feb 2017
Super service, would have chosen a different car i
Pros: Pick-up and drop off were quick and easy, price was good, zero wait time for the shuttle.
Cons: Jeep Compass' seats provided little lumbar support, gas mileage was not very good. Wished I had picked the other model I could have had for the class I had reserved.
24 Jan 2017
Pros: Super fast pick up and drop off! The Staff was great!
22 Jan 2017
Car great, manager horrible
Pros: The car was as advertised. The charges were as advertised.
Cons: Matthew Perkins was the most Unhelpful, condescending person in whose mercy I've ever had the misfortune of being. I cannot believe Enterprise would have a branch manager so rude. Thank you Kayak for transferring my rental agreement to another branch.
14 Jan 2017
Dirty expensive car
Pros: Paid over 100$ for this car and got it dirty. Told the attendant at pickup and he shrugged his shoulders
13 Jan 2017
roofline too low
Pros: service was good
Cons: hit my head getting into Hyundai elantra every time driver side ext. mirror did not stay where set had to take taxi to and from airport
9 Jan 2017
They didn't tell us they closed at 4pmonsaturdays
Cons: We flew in from Seattle. I had 2 people in wheelchairs at airport. We got to office by cab at 415 and entire property was locked up. The ladies leaving fortunately had pity onus and opened back up to give us last minivan on Maui. I had talked to manager there few days before to confirm rental. He never mentioned that they closed at 4pm on Saturday's????i had 7 people counting on that van and really don't know what I would have done!!
18 Dec 2016
Fast and good service.
Pros: Quick pick up process thanks for automated booth. Quick drop off as well. For brand new minivan, the price was good.
12 Nov 2016
Pros: Good price. No shuttle though, had to take a taxi, but still saved money on it. Nice people. When I was concerned about making it by the 4:00 closing time, they made me a backup reservation at the main Enterprise location, which was very reassuring. We would have a car in any case.
Cons: Pickup was on Saturday, and they only are open until 4. Unusual, and our plane was late but I just made it. Something others should be aware of.
9 Nov 2016
Cons: To save airport concession fees, have to include $25 extra dollars for cab fare!
30 Oct 2016
Pros: Quick Pickup Quick help and on our way Great Customer Service Excellent/Quick Dropoff Nothing to complain about
Cons: Weather proofing was coming loose on car, but I don't necessarily blame them for that since took a while to notice. It might have just started. Excellent company/process compared to my experiences with others.
15 Oct 2016
Great car, fast service
Pros: The service was quick. They had a shuttle ready at the airport and the check in to get our car was quick and the staff were so kind. The car was clean. Most areas we went to needed compact parking so it was nice to have a car that worked for that. The return process was also very simple and I felt the price was reasonable with no hidden charges.
13 Oct 2016
Pros: I liked the friendly service and clean vehicle. Also the reassurance you seem to receive from them.
Cons: The wait. I waited in the heat for over 20 minutes AFTER being told to wait outside for an escort to take me to my vehicle. It was ridiculous. On top of that, I had to pay more than I reserved since this was at the airport and I wasn't informed prior to that it was another location down the street (less than half a mile away).
22 Aug 2016
Thank You Enterprise
Pros: I made a mistakes with my rental. I thought I was renting from the airport but it was the one in town that I made the reservation. They let me know the issue and then gave me a free shuttle to their other location. The staff was great and I have no complaints! Thank you Enterprise!
Cons: Nothing about my rental process was bad.