Book Ace car rentals in Kahului

Reviews for Ace in Kahului

Recent reviews

Traveler rating

Wonderful

16

Very good

3

Good

1

Okay

5

Fair

0

Mediocre

0

Poor

7

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10.0

Our first van had a mechanical issue but we were able to swap the van quickly.Reviewed 22 Mar. 2023

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2.0

Not aware of office hours before booking! They closed at 430, we landed at 530. couldn't get car until next day, I told office ahead of time that we wouldn't be there until next morning and when we arrived they said they canceled our car because no show. Very displeased, poor customer service. Had to zoom call and dealt with someone in CA. Workers in actual office were very nice and helpful, but not the "manager" in CA. Never again will I use them.Reviewed 9 Mar. 2023

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10.0

Excellent customer service-Really helpful and friendly. I arrived early but check in staff worked with me to get me a vehicle right then. I appreciated that very much! Th woman at the counter was great! Drop off was so easy and the employee I dealt with there was a 10/10! Shuttle to airport was ready and waiting and the shuttle driver was also a 10/10! This is the second time I’ve used Ace and I am now sure I will be a regular customer when I travel to Maui.Reviewed 9 Mar. 2023

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4.0

This is a friendly branch of ACE in Maui that is a ways away from the airport, so it requires a shuttle. That was pleasant and nice, but the check-in process was laborious, because they connected us to a guy in a call center in San Diego over Zoom. This was absurd— he was painfully unprepared to handle a non-US license and international paperwork. Plus for some reason he wasn’t able to send me the one time password needed to activate everything. No joke this whole process took 45 minutes and wasted our first hour in Maui. And meanwhile the other staff onsite were all lounging around playing with their smart phones. It was absurd.Reviewed 5 Mar. 2023

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10.0

Good value for the moneyReviewed 5 Mar. 2023

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10.0

The 4 minute drive off of the airport grounds was worth saving 33%. Friendly people at Ace.Reviewed 3 Mar. 2023

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10.0

They ran out of all cars except for minivans - it was okay for us but some people might not want it!Reviewed 26 Jan. 2023

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6.0

The car was mediocre at best. It had several dents and scratches and was not clean. The car was too old.Reviewed 23 Jan. 2023

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10.0

Pick up and drop off were easy. Our vehicle was ready when we arrived and we had no issues with the vehicle. We would definitely use Ace again on future rentalsReviewed 22 Jan. 2023

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10.0

The offsite location is a challenge as it can take some time to get there on the shuttle and they close at 4pm so there is no shuttle back, if you have a late flight, but the car was great…very clean and the value for the cost was great…would use them again without question.Reviewed 21 Jan. 2023

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6.0

Liked: service agent at car drop-off was super friendly and dropped me off at the airport although they were officially closed. Car was clean and we didn’t have any issues with it. Disliked: I had to purchase an insurance (30$/day) when picking up the car which was not communicated or clear at all when I made the booking. The service agent at pickup was unfriendly and obviously annoyed when I asked for a child seat (which I tried to book beforehand via email, but I never got a reply). I picked up the car with around 80% of gas in the tank which I didn’t notice at first, but only when refilling it entirely upon which I could suddenly drove an additional 120 miles compared to the situation at pickup. I tried to communicate this but never got a response via email or phone. Overall, Communication with the company is bad, they have hidden costs and you gotta be lucky to meet a friendly person there.Reviewed 17 Dec. 2022

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8.0

Car wasn’t ready. Had to wait for them to wash it. Not real easy with 3 little boys hanging on usReviewed 17 Dec. 2022

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• How much does it cost to rent a car from Ace in Kahului?

  On average a rental car from Ace in Kahului costs C$ 90 per day.

• What is the most popular rental car from Ace in Kahului?

  Standard (Dodge Journey or similar) is the most frequently booked rental car type from Ace in Kahului.

• How many car rental locations does Ace have in Kahului?

  Ace has 2 rental locations in Kahului. Take a look at our Ace rental location map to find the best rental cars near you.

• Does Ace have a car rental location at the airport: Kahului airport (OGG)?

  Yes

• Does Ace offer shuttle or airport pick-up services from Kahului airport (OGG)?

  No (According to our data)