10.0
Picking up and dropping off the car Was super fast and easy. Loved the cad we got, the exact same one we have at home!Reviewed 26 May 2023
review from![kayak]()
10.0
Our flight was cancelled so had to get a rental quickly. I was able to find vehicle online and pick it up seamlessly within 30 minutes.Reviewed 20 Apr. 2023
review from![kayak]()
10.0
It was an excellent rental experience!Reviewed 29 Mar. 2023
review from![kayak]()
2.0
It took 3 hours for them to get our car. All the other car rental companies were taking 20 minutes.Reviewed 26 May 2022
review from![kayak]()
4.0
The Car was in good condition, nice and clean. Customer service was terrible and slow. We had to wait over an hour just get a vehicle. I will never use Payless or Budget again.Reviewed 11 May 2022
review from![kayak]()
6.0
The pick up was HORRIBLE. We went to “the other side of the railing” to pick up our car. I thought that it would be ready for us. NO! about 18-20 people were also waiting. After about 40 minutes our car arrived. No instructions, nothing. It just was placed in one of the spots in front of us with the keys in it. Very “contactless” for sure. We wanted a compact car. We got a Chevy Camaro convertible! 😞 Poor visibility, difficult to get in & out of. Gas guzzler too, which was our loss. Perhaps most folks would be happy with this car over a compact, which we ordered. They didn’t even ask if it would be ok, or have another option for us. Budget can & should do better.Reviewed 6 Apr. 2022
review from![kayak]()
4.0
Like: Free upgrade Dislike: Slow service and had to wait 40 minutes for our car to be ready.Reviewed 17 Jan. 2022
review from![kayak]()
10.0
Wish they had newer carsReviewed 25 Dec. 2021
review from![kayak]()
7.2
Pros:Drop off was easy. Very friendly.Cons:Car was very dirty and not well maintained. Not enough employees during the pick-up process, 2-3 employees with 10+ people in line.Reviewed 25 Feb. 2020
review from![kayak]()
2.0
Cons:Not enough help at the counter, long 20 minute wait with only 2 people in line. Car auto locked with keys in it somehow, modern cars are not supposed to do that which almost made us miss our flight. Sat on hold with customer NO SERVICE for 25 minutes waiting for them to answer. Even though the door had a numeric key pad, they could not give me the code to unlock the car. Gave up on them after several calls. Called my own lock smith that was there in 15 min after my call. WILL NEVER RENT FROM THEM AGAIN!!!Reviewed 30 Dec. 2019
review from![kayak]()
6.8
Cons:My reservation was for a Jeep Cherokee or similar model. The best we could get without an increase in price was a Jeep Compass-not even close to a Jeep Cherokee, but decent price overall. I just didn't appreciate being misled.Reviewed 28 Nov. 2019
review from![kayak]()
10.0
Pros:Pick up and Drop off EasyReviewed 18 Oct. 2019
review from![kayak]()