Book Payless car rentals in Kahului

Reviews for Payless in Kahului

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get the carnever rent

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2.0

Cons:Not enough help at the counter, long 20 minute wait with only 2 people in line. Car auto locked with keys in it somehow, modern cars are not supposed to do that which almost made us miss our flight. Sat on hold with customer NO SERVICE for 25 minutes waiting for them to answer. Even though the door had a numeric key pad, they could not give me the code to unlock the car. Gave up on them after several calls. Called my own lock smith that was there in 15 min after my call. WILL NEVER RENT FROM THEM AGAIN!!!Reviewed 30 Dec. 2019

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4.8

Pros:At time of booking, Payless was the least expensive. Drop off was quick and efficient. Several shuttles taking you to and from rental facility so you didn't have to wait very long.Cons:Upon arriving at the rental facility we waited an hour an a half to rent the car. They manage both Budget and Payless customers and the line was long. People were getting agitated waiting so long to get the car. Once we got the rental contract, we still waited another hour to get our car. We had planned to go to an attraction that closed at 2 pm, but the two and a half hours spent on renting a car eliminated that. Then we tried calling them for two days using the phone number on the envelope, calling corporate office, and a number listed on their website. We were never able to speak to someone. We want to extend our rental. Also tried contacting them via email and no luck. I can only wonder what a customer in an emergency can hope to get.Reviewed 29 May 2016

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4.4

We waited in line for an hour and a half. Then wePros:The car worked well.Cons:The wait in Maui to be waited on was incrediblly long. We waited over an hour and an half along with a hundred other people who were shocked that not enough employees were on hand to help us get the cars we had reserved. It was hot, there was no place to sit. The woman who finally waited on us did not give us a Payless contract. She gave us a Budget one. Why? She added on other charges that were not mentioned when we reserved the car. Instead of reducing the charges due to our long wait, I think she tacked on more. Once I signed it, she said we'd have to wait another 30 minutes because they ran out of cars. As soon as a car was dropped off, it was washed and then we got it. And when we dropped off the car after our 6 days in Maui, we got someone else's bill for 4 days. Totally bad situation. I won't rent from Payless or Budget ever again.Reviewed 24 Feb. 2017

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5.2

Pros:Type of car was goodCons:Over 2 hour wait to pick up the car at the check in desk when we had a reservation for the car. Probably 40 some people in line and not enough rental people to help them. Then some of them went on break or home because we never saw them again. I think there was only 2 people working the desk when they finally got to me and there was still probably 40 people now behind me. Then when I finally got my car, the person just pulled up, got out and walked away with out saying anything. Terrible service. I will not rent from Budgit or Payless again.Reviewed 16 Mar. 2017

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6.0

Dirty car, bad. Lazy slow checkin staffPros:Price for dayCons:Car dirty at pickup. Many bird poop marks on car and outside pretty dirty. There must have been 10 check-in people at the desk when we showed up but maybe three were working. The rest of them sat in group talking and ignoring the rest of the line which was pretty big. Being that we were only renting it for a few hours this time cut into our site seeing time for the afternoon. We met some friends at the Hertz Rent a Car building and their group was a lot more efficient and fast to help their clientsReviewed 13 May 2018

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3.2

Forced to Pay For Gas Fill Up ServicePros:Car was okay, not the cleanest and didn't seem as large as the comparable Toyota Corolla promised.Cons:During the pick up process the Payless rental person forced me to pay for the gas fill up service. Although I had to sign in various places he said it would be waived if I brought a receipt saying that I purchased gas when I returned that car. I looked up other Payless reviews and found out I had been scammed. I should never have signed the various parts agreeing to the gas service and taking that guys word for it. I was in a hurry and believed what he told me. I will never use Payless again! It is a fradulent company and the BBB has taken legal action to get their policies changed yet it seems like things remain the same! I paid 50 higher than quoted.Reviewed 16 Jul. 2017

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4.0

Dirty dinged up car....not very professionalPros:The price was okay but other renters had nicer car choices for maybe $5 more per day. All rental cars require taking a bus. The at airport location is a bit misleading. It implies that you can walk to the agency. Not so.Cons:Marginally professional counter staff. The agent at the counter tossed my license back to me. The car had so many dings that I took photos of all sides as not to be charged for an incident. Interior was not clean as where the inside of the windows. Side view mirrors look liked they had never been cleaned. This was a Mazda 3 with only 35k miles. Looked like it had 300k miles. Embarrassing. All rental cars require taking a bus. The at airport location is a bit misleading. It implies that you can walk to the agency. Not so. Next time I’ll go back, pay the extra money and rent from Hertz.Reviewed 23 May 2018

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2.0

Worst Rental Experience EVER!!!Pros:ABSOLUTELY NOTHING.Cons:I arrived on the Hawaiian paradise of Maui excited to start my weeks vacation. The excitement ended about 5 minutes after picking up my bags and arriving at the rental car counter to see a line weavings its way back and forth through the entire lobby. I immediately went to seeking Kayak for other rental options, but found no other rental options that were comparable in cost or vehicle size, so I decided how bad could it be. Little did I know I was going to wait in line for over 2 hours just to get a rental car assigned and complete the paperwork. Then I was told it'd be another 30-45 minutes until my car was ready. By this time I obviously didn't have any other option, so I proceeded to wait another hour for my car finally to be pulled around. They'd obviously overbooked vehicles and the car had literally just been returned and quickly run through the car wash with absolutely no cleaning done. At this point I was just ready to get going after spending almost 3.5 hours getting a car. Once I hopped in and started driving the cleanliness of the vehicle was even more appalling. The thing smelt like a wet dog, somewhat understandable from people taking it to the beach. But in their rush to run it through the car wash they didn't even bother to clean the mirrors or windows. There were so many waterspots I literally couldn't see out any of the mirrors or the side or rear windows, so here I am driving in the middle of paradise and I can't see anything including the traffic around me. Needless to say hindsight I should've spent double the money and just rented from a reputable car rental company, NEVER AGAIN PAYLESS/BUDGET!!!Reviewed 14 Nov. 2016

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5.2

Maui RentalPros:I will have to think about this.Cons:Long waiting lines for both Budget and Payless. Took about 2.5 hrs to in line; 20 minutes to process. Booked an economy and stated we'd have two suitcases, and was told that an economy was a Smart car, which no room for one suit case. Had to upgrade to larger car costing more. Hadn't left airport area and flat tire light came on and had to return to agency and get an exchange; more time, ugh. Counter staff were helpful but only half of the windows were being used; hence, the long checkout time. Car had old car odors. Wipers were in poor condition and could see better not using them. Agent was not at all complementary towards KAYAK.Reviewed 7 Mar. 2017

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8.0

car rentals are not cheap!!Pros:Fast drop off and quick shuttle to airportCons:There was a huge line to pick up car which also happened last time in Maui, about 1 hr total to get car!! Taxes are huge so ended up being $30/ dy. Used to be able to get package with car, no longer!Reviewed 26 Jul. 2016

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4.0

Filthy CarPros:After my accident in the Ocean, The Budget Office switched out cars for us as I couldn't get in and out of the convertible.Cons:You can not EVER reach a live person at the office in the Airport. The car they gave us was FILTHY inside. Spend the money and go with Budget, they were way more helpful.Reviewed 11 Jul. 2016

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5.2

Pros:The Ford Escape was very nice. I was originally quoted for a Hyundai Accent, but was presented with a Chevrolet teeny car that my golf clubs would not fit in.Cons:They charged me an extra $20/day for the Escape. They also extorted an additional $225 for insurance coverage. I explained that I had sufficient insurance of my own, however they said that if I had an accident the contract would stay open until the car was repaired and my insurance would not cover that. I was also told that it could take 3 to 6 weeks for the parts to come from the mainland. I will never again rent a car from Payless or Budget Car Rental!Reviewed 17 Feb. 2017

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• Has the Payless rental car policy in Kahului changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Payless will continually update its policies accordingly. Please contact Payless directly for the latest information. You can find up-to-date information on the coronavirus response of Payless here: Coronavirus (COVID-19) update from Payless

• How much does it cost to rent a car from Payless in Kahului?

  On average a rental car from Payless in Kahului costs C$ 43 per day.

• What is the most popular rental car from Payless in Kahului?

  Standard (Mitsubishi Galant or similar) is the most frequently booked rental car type from Payless in Kahului.

• How many car rental locations does Payless have in Kahului?

  Payless has 1 rental location in Kahului. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Kahului airport (OGG)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Kahului airport (OGG)?

  Yes