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2.0
No explanation provided for the additional charges that were automatically added to the rental agreement ,which were not required. I was simply asked to sign a lengthy document without chance to read it. A further £501.26 as been debited from my credit card without any explanation/ final invoice showing what the charges relate to. If you are able to provide a contact email address for budget at Miami airport this would be appreciated.Reviewed 24 Aug. 2023
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8.0
Car was good but was not clean and had to stand in line for almost 2 hrs to get the rentalReviewed 19 Aug. 2023
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2.0
Total price was not clear, no issue with the cost but thr clarity around the price caused problemsReviewed 12 Aug. 2023
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10.0
From pick up through drop off, it was a painless experience. Pickup in MIA was a notably pleasurable interaction with Budget staff!Reviewed 10 Aug. 2023
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2.0
After reserving my car, taking a train from Fort Lauderdale to Miami so I could pick up a car and drive 4 hours to my flight in Orlando, then waiting an hour in line at Budget, I was told that I would need to use a credit card rather than my debit card because I "didn't pass a soft credit check." This was not apparent when I made the reservation. Missed my flight. The guy at the desk I talked to was cold and unhelpful.Reviewed 25 Jul. 2023
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2.0
Only 2 person working.I wait more 2 hoursReviewed 8 Jul. 2023
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2.0
It said it was going to be $58 and they charged me $85. Very disappointedReviewed 7 Jul. 2023
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4.0
You charged me for gas without knowing that I put full tank of gas. And after calling you you canceled that charge. Very bad!Reviewed 23 May 2023
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6.0
Long wait time for pick up Only two persons available and 8-9 persons waiting for pickup The lady present did not respond to answer my questions The other attendant ( man) helped with questions They were heavily worked should have at least more attendantReviewed 21 May 2023
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4.0
The pick up process at Budget MIA was poor. The counter agent was friendly but insisted that their policy was to charge for a full tank of gas. I’ve never seen this before; it’s also untrue. The return counter in another city had to take the time to correct it as I was unable to decline the full tank of gas at MIA. Picking up the vehicle in the garage was also poor. No in-category vehicles available. They kept offering the line of people pick up trucks and finally I accepted a Camaro. My suitcase rode in the back seat the entire trip. Also the staff would not provide information about paying for tolls on your own. I have a SunPass pro and an EZ Pass but they only talked about using their toll pass. I’ve never had this issue with other locations, the information isn’t exactly difficult to find. Overall would not use Budget at MIA again. My pick up process took just shy of 1 hour.Reviewed 5 May 2023
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10.0
Budget is so much better than smaller “low budget” rentals that appear to offer better rates, but then tack on “expenses” - grateful for straightforward service. Car could have been cleaner, but happy overall.Reviewed 4 May 2023
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8.0
I took the route that was advised with no tolls except paying cash for I 75 North. I am afraid that I was unfamiliar with this route during the night time darkness (age 71) and may have been exposed to tolls that were unexpected. I'm hoping that I took the route without tolls going to I 75 north. Fred Zittel in OspreyReviewed 26 Apr. 2023
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