Reviews for Budget in Miami
- All reviews 100%
7.5/10 Good
Based on 223 reviews
-
6.8
-
6.8
-
6.2
-
6.6
Recent reviews
Most recent
2.0 Poor
SUV
20 Jul 2017
Pros: nothing
Cons: Check in took 1 hour.
5.2 Okay
Compact
12 Jul 2017
Long Wait
Pros: The person who helped me at the airport (believe his name as Johnathon) was friendly and very helpful.
Cons: But the time i had to wait in line at the airport was inexcusable. I normally book with Budget so I can pick up a car quickly without waiting in line. Avis had a Preferred line, but Budget did not.
7.6 Good
Compact
10 Jul 2017
Great price, good car, long wait
Pros: The car was good, specially for the price.
Access at all terminals was nice (for drop off)
Drop off was fast and worry free
Cons: Car had not been washed and was significantly dirty (exterior), but not a big deal.
Wait at counter was very long due to line (could be due to having great prices, but the line at Avis/ Budget was much longer than other counters)
10.0 Excellent
Standard
6 Jul 2017
Summer Trip
Pros: Quick and easy.
Cons: Office signs. It was difficult to find the location in Orlando.
2.0 Poor
Economy
28 Jun 2017
Cons: I made reservations online but was unaware budget does not accept debit cards.
I arrived stood in line 30 minutes and was then declined rental because I don't have a major credit card.
9.6 Excellent
Intermediate
23 Jun 2017
Pros: Great staff help and excellent car.
10.0 Excellent
Standard
6 Jun 2017
Everything we expected
Pros: Car was ready, good offer, right price, no tricks.
Cons: None
6.0 Okay
SUV
5 Jun 2017
Ok, but could be better...
Pros: The car was large and comfortable.
Cons: The intermittent wipers didn't work. No discernable cruise control.
I had to wait 20 minutes for the car to be ready.
2.0 Poor
Convertible
23 May 2017
Asked for convertible didn't have
Pros: Nothing
Cons: Got a call a while flying in they didn't have the car I reserved months in advanced.
3.2 Mediocre
Economy
20 May 2017
Horrible customer service
Pros: Not much
Cons: First off had to wait for my car because they didn't have one, if not I had to upgrade and charge me extra. Finally after about 20-30 minutes the car arrived and I left budget as I soon realized that the car did not have cruise control and I had to drive 12 hours. So I called customer service and told me to go to another location to exchange it for another one. Upon arriving the lady behind the desk told me that they did not have another vehicle to exchange and if I wanted to upgrade I need to go back to the original place I picked up the car. Problem they are closed and the lady said I'm sorry there is nothing I can do. So I drove 12 hours without cruise control with an aching leg and I had to pay 170$ for a horrible experience. This won't happen again and will never use budget/Avis again.
2.0 Poor
Convertible
15 May 2017
Misleading booking
Pros: Nothing
Cons: The fact that my booking through Kayak didn't actually qualify as an official booking with Budget. They didn't have the car I requested, nor any comparable models. I was told since I didn't book directly through them, that they don't confirm the booking or guarantee anything. It was a ridiculous experience and ruined our driving experience down to Key West, which was the ONLY reason we didn't fly directly into Key West Airport. Doubtful that I will book a rental car through Kayak again.
2.0 Poor
SUV
5 May 2017
Cons: No where on the paperwork I printed said the rental was not at Mami Airport
The car was at on off location
So Budget gave me a new contract at their location
5.6 Okay
Convertible
26 Apr 2017
Long wait
Cons: Waited 45 minutes in line at the rental counter.
7.6 Good
Minivan
24 Apr 2017
Pros: The car, value and drop off were great. However, the pick up was very bad.
Cons: The budget desk at MIA has 21 terminals....only 3 were being used..very long wait.
5.6 Okay
Compact
22 Apr 2017
Up selling again
Cons: Car was beat up with significant damage to rear bumper. Had to upgrade to avoid taking a VW Beetle which is smaller than Ford Focus type car I reserved. Bad attitude from agent in Miami. Drop off agent was ok
6.4 Good
Intermediate
20 Apr 2017
Ripped off in Miami
Pros: The vehicle itself was very nice, comfortable to drive. However, it did
not get good gas mileage. It was an upgrade from what was reserved.
Cons: I was talked into an upgraded vehicle without being given any information about the upgrade. I was told that it was a special deal, but I was charged an outrageous daily fee. He also added on full coverage insurance which I did not need. He even included a personal sickness insurance that I could not have used even if I had gotten sick because I am a US citizen. I was told this later. I was not given information about when to return the vehicle, so I was a little late with it. I was also charged lots of add-on fees that I have no idea what they meant. I feel like it was a bait and switch deal and I was ripped off.
4.0 Mediocre
Van
16 Apr 2017
Pros: Nothing especial
Cons: The services
2.0 Poor
Standard
15 Apr 2017
Long wait line
Cons: 2 1/2 hours in line to pick up car despite having a reservation.
8.4 Excellent
Economy
6 Apr 2017
Very easy access from/to airport
Pros: Really convenient for coming or going to MIA airport
6.0 Okay
Compact
27 Mar 2017
Pros: Fast service.
Cons: My fault I didn;t read the contract first. I wrote the mileage down and later dropped the car off. I only drove 16 miles from MIA to FLL and forgot to refill the gas. MY bad, but they charged me $16. Later I looked at the receipt, and the mileage was off by 300 miles. I think that was why they charged me $16. I didn't even use 1 gallon of gas. You can bet I won't make that mistake again.
4.0 Mediocre
Standard
19 Mar 2017
Didn't have the right van for us
Pros: We reserved a large full size van, not a minivan, online and it showed the picture and described it that way. Even the confirmation email showed the picture of a full size van with a description. When we arrived, all 6 of us with a big and small suitcase each, they only had a minivan that was smaller than any US minivan. It was like a mini-mini van. They ended up giving us two cars but that was a huge hassle. They said they wouldn't charge us for the second car and that we could bring them our gas, toll and parking receipts and they would pay for it, but when we returned the two cars there were new people there that had no idea about the situation and ended up not refunding all of the extra money we spent, not to mention the fact that since we had two drivers we had to pay for an extra 10 euros for that person to get back to the city with me. There were two big vans in the lot, a VW and a Mercedes, but they were with other rental agencies. Either of those would have worked. It was a tough way to start our trip.
Cons: Bait and switch. They didn't have the van we rented.
5.6 Okay
Intermediate
13 Mar 2017
Terrible customer service
Cons: The pick up location in Miami had 3 people behind the counter & all three were helping the same customer. Then when we finally were directed to our rental, which was in an upstairs garage. We walked around for 10 minutes trying to find it, due to poor directions.
2.0 Poor
SUV
5 Mar 2017
The flight from Atlanta to Miami took less time
Pros: The employee tried her best obtain a vehicle for us.
Cons: Computers were down.
Competing with Avis for vehicles.
Took longer to get a car then the Atlanta to Miami flight.
2.0 Poor
Intermediate
5 Mar 2017
Reservations with no cars
Pros: Nothing
Cons: The people at the counter blamed "Corporate," but it is a huge issue when people have reservations for cars at a certain time, but there are no cars to rent out because other reservations hadn't expired yet. What a terrible experience we had. We had a 9 am reservation after our cruise and when we went to pick up the car, we were met with about 50 people waiting inside, in the parking lot, and on the street for their reservations to be fulfilled... all with a week's worth of luggage in their posession.
Once they were able to fill it at 11:45, the car was not washed or cleaned out. In fact, the check engine light was on.
The clerks were not able to offer any compensation to assist with the poor service, and they actually suggested we write a poor review.
10.0 Excellent
Economy
19 Feb 2017
Pros: Great service and convenient location.
10.0 Excellent
Economy
14 Feb 2017
Pros: Giselle Rodriguez Assistant Branch Manager was courteous, personable and attentive to detail. On pick up we were in and quickly out of the facility.
8.0 Good
Minivan
22 Jan 2017
Cons: Even when the vehicle was excellent. It is not responsible for your errors in the reservation.Producing additional payments to the customer.
The reservation made by internet, placing that I would deliver the vehicle in Doral offices, but when I was given the vehicle, they placed another delivery address and I did not notice the error.
The day of delivery arrived at the Buget office in Doral, as I had done in the reservation and they told me of the error and that if I delivered the vehicle in Doral, I would be charged an additional.
I decided to take it to the airport offices and to get beyond the delivery time, I was charged an additional day.
4.4 Okay
Full-size
18 Jan 2017
Long wait to pick up car, overcharged for fuel
Pros: The car was in good shape and reasonably priced
Cons: a 45 minute wait in line to get the car and then they charged my an extra $16 at the end because they said the car wasn't filled. I had filled it less than a mile from returning it.
10.0 Excellent
Economy
10 Jan 2017
Pros: everything
Cons: nothing
10.0 Excellent
Intermediate
8 Jan 2017
Pros: Efficient
Cons: Too far from the terminal. Quite a ride/hike to our airline
8.0 Good
Economy
2 Jan 2017
Pros: I loved the car. Pick up and drop off perfect with friendly wonderful staff. However, I needed to extend my rental to a week, and Budget would not extend my rental and honor weekly rate on my agreement. They wanted to charge very high extension rate. They seemed just able to look at computer -- rather than go the extra mile to solve the issue and help their customer. I decided to return my Budget car and rent with a different car company. It was frustrating, however, Enterprise helped me out with a fare rate and better car.
10.0 Excellent
Economy
14 Dec 2016
Easy and convenient
Pros: All went very smoothly.
8.8 Excellent
Economy
23 Nov 2016
staff in FLL amazing
Pros: Had an issue was resolved in FLL
Cons: As usual, Car Rental Companies Dont know what clean inside windshields are. Film and hard to see out of in Sun
8.0 Good
SUV
21 Nov 2016
Pros: They finally found the car they advertised that we would rent.
Cons: They tried to rent us a car we did not want.
2.0 Poor
Full-size
21 Nov 2016
Pick up location
Cons: The office was completely full of people waiting for cars. There were also customers standing outside. Many customers had been waiting since 8:30am and were very upset. we arrived at around 10:30/11am after waiting for almost an hour for the shuttle pick up van from the cruise port. The other shuttles for Enterprise, Dollar, Alamo & Thrifty made regular stops every 15 minutes; not the Budget van. There were no cars available and most people waited until 12:30. We went to Enterprise.
10.0 Excellent
Compact
18 Nov 2016
Great service at MIA Airport.
Pros: Service agent was fast yet helpful.
Cons: Waiting in line.
2.0 Poor
Economy
16 Nov 2016
Someone is using my email
Pros: Someone is using my email as his.
Cons: Please don't allow him to keep using it.
10.0 Excellent
Standard
7 Nov 2016
Pros: perfect
Cons: nothing -- all good
3.6 Mediocre
Full-size
1 Nov 2016
Cons: I was charged at the dropoff much more than was told at the pickup, claming the is an extra 100$ insurance fee due to upgrade of the car given.
3.2 Mediocre
Compact
28 Oct 2016
Pros: That I finally got one
Cons: That it was filthy not in a class that I ordered and I waited almost 45 minutes for them to get a car ready.
3.6 Mediocre
Compact
16 Oct 2016
Cons: Agents tried to add $10 "Port Fee" to my rental as well as miscellaneous taxes that were not reflected in my Kayak price. When I pushed back on the additional taxes they conveniently and mysteriously were "waived".
A total scam. I've been renting cars for nearly 20 years and never experienced two bit rip off artists like these.
The rental form indicated the car had a full tank and, in actuality, it was at 5/8. Crooks all around -- don't ever go here.
8.0 Good
SUV
13 Oct 2016
Good service
Pros: The customer service was very good and the vehicle was nice and clean
Cons: The gas tank was only 1/2 full. We didn't realize it until we had already left the area
10.0 Excellent
Standard
12 Oct 2016
Great experience
Pros: Low rate, great counter service at both our pickup and drop off locations
8.4 Excellent
Full-size
2 Oct 2016
Cons: Long wait at Miami airport. Slow progressing of customers
9.2 Excellent
SUV
28 Jul 2016
Pros: Atention
2.0 Poor
Van
23 Jul 2016
van reserved many months ago. Budget didn't even h
Pros: Absolutely nothing. Horrible nightmare
Cons: Reserved van not available. Waited at counter an hour while it was being "washed" finally told there wasn't one. Gave us 2 filthy SUVs men's pair of dirty socks on floor. Told they would call us early next morning when van was available. Still waiting ruined family celebration of grandma being cancer free as we were not able to be together
10.0 Excellent
Full-size
23 Jun 2016
Pros: quick check out and quick check in. Friendly staff on both sides.
10.0 Excellent
Standard
22 Jun 2016
Great location and service
Pros: I was almost an hour late but they were understanding given my long trip and bad weather and did not charge me the extra day (which I find outrageous).
8.8 Excellent
Convertible
14 Jun 2016
Pros: The entire process from rental to return was super easy! Loved the car, and the cleanliness of it.
Cons: There were a lot of hidden fees not mentioned on the website or when booking. It was just one fee after another. Also, once we had the car keys we headed out to the garage but there wasn't a single attendant out there to assist you. We had a convertible and had no idea how to lower the top, and there wasn't an owners manual or anything in the car. Also, the Sunpass wasn't visible and had we not found it, we wouldn't have turned it on. No one told us it had to be switched to on or where to find the pass. It wasn't on the dashboard. These are just a few issues that could be improved upon for our next rental.
4.8 Okay
SUV
12 Jun 2016
My name Serge Collin delaronciere
Cons: I rent on friday 10th at 10 PM in MIAMI and they ask you to AGREED on every thing fast and nobody tall me I have to return the car before 12PM because the rent a car DROPOFF in KEY LARGO will be closed on saturday at 12pm and ALL DAY ON SUNDAY. When I rent cars I never heard of something like that. There was on the close door a phone number to call and a box so I ask if I can close the car and drop the key with copy of the contract , the answer was NO, come on monday and we will charge you for 3 days. That's not fair.
2.0 Poor
Full-size
28 May 2016
Terrible experience
Cons: Employees on that office is rude and they try to trick you. Cars are old and dirty. It was worsest car rental experience ever.
9.2 Excellent
Compact
9 May 2016
Cant complain for what i paid
Pros: Very inexpensive rental.
Kind enough to call to let me know there were no cars available.
Cons: Car was not available (again) at the reserved pickup time.
Wiper washer filled with a bit of water.
10.0 Excellent
Economy
8 May 2016
Pros: brand new cars for rent, great attention and a discount for use the car less than 75 miles
10.0 Excellent
SUV
6 May 2016
Very Professional Car Rental Company
Pros: Both Check In and Drop Off were extremely easy. The Staff were very nice and professional. Would definitely rent a car from Budget again.
7.6 Good
Economy
2 May 2016
Cons: 1/2hr wait @ the counter & the car could have been better cleaned. My Mazda 3 dash interface was locked down & would only switch between pre-set radio stations while moving - inconvenient when traveling beyond the local area!!
4.0 Mediocre
Economy
28 Apr 2016
Terrible customer service
Pros: The car was clean and great on gas
Cons: The customer service was terrible at the Miami location. My husband and I took a taxi from our cruise ship to budget and was informed that they were out of cars. We had made reservations for the car prior to our arrival. The woman at the front desk was very unprofessional and didn't even apologize for the inconvenience. If it says that cars are available than the company should ensure that they have the cars. The manager sat in his office and didn't even come to talk to us. Many customers left because of it and budget lost out on business. I have rented cars from various car rental companies and never had such terrible customer service. The employee at budget brushed us off and even took awhile to greet us when we got there. She was talking to other employees and doing everything but paying attention to her customers. She even left for 10 minutes
7.2 Good
SUV
27 Apr 2016
Cons: Renting a car in Miami is very time-consuming. The rental car location is so far off the airport that you need to allow at least another 30 to 45 minutes beyond normal airport drop off.
7.2 Good
Compact
17 Apr 2016
Decent spot with a few miscues
Pros: We loved our VW convertible and can't imagine getting any other car in the future.
Cons: Just about every warning light and message that the car has went off at some point: change the oil, time for maintenance, car overheating, add coolant, to name a few. This was within the first hour of renting the car, and since we were on our way to the Keys, the idea of roadside service did not appeal at all. Realizing it was a new car, the oil thing was probably not important, and maintenance messages are pretty much scheduled. The overheating, however, was not to be ignored. We bought a gallon of coolant and it did the trick, but we really didn't need that to lead our vacation. To Budget's credit, they refunded us beyond the cost of the coolant, but they could stand to keep an eye on fluids and the like in the future.
8.4 Excellent
Compact
12 Apr 2016
Good service
Pros: Nice, clean offices, speedy processing, pleasant assistant.
Cons: The car was clean overall but the windshield was dirty from the inside. It bothered me all time long.
7.2 Good
Economy
29 Mar 2016
Cons: It was kinda far from my orgination
4.8 Okay
Economy
28 Mar 2016
Budget no more
Pros: Office close to home
Almost new cars
Cons: Car was dirty inside
No water and low visibility due to dirty windshield
Car radio broke down had to change the car.
The 2 days refunded because this issues did not include the underage surcharge I paid.
Dont use etoll you end up paying way more than buying your own sunpass (at least in miami).
2.0 Poor
Economy
27 Mar 2016
Cons: They called me when I landed and said they had no car for me. Ruined my vacation
6.4 Good
Economy
23 Mar 2016
this location/services not good
Pros: Not much about this location/services
Cons: This particular Budget was not very nice. The cars were located in a multi level parking garage for a shopping center down from the Budget office and it took forever to find my rental car as they are parked amongst other public cars! The employee had the keys to the car he was giving me on the counter, and I noticed the tag said " bad tires". He was giving me this vehicle for a 10 hour drive from Miami to Pensacola! Only after I said something did he tell me he would switch it out for another....
6.8 Good
Minivan
5 Mar 2016
Pros: The car was clean and new
Cons: At pickup they said that our contacted insurance (from Kayak!!!) Had no use in Florida. That we were legally obligated tô contract another insurance. That without their insurance our car might be impounded by florida police if stopped.
So some body lied tô us.... Kayak or Budget. Fact is that we ended paiyng for 2 (!!) Insurances. Wont rent again through Kayak.
5.2 Okay
Full-size
1 Mar 2016
Cons: i asked for a premium sedan and got a 15 person commercial van.
5.6 Okay
Standard
24 Feb 2016
Cons: we reserved a car and then when we got to the airport they gave us a large cargo van.
4.0 Mediocre
Minivan
15 Feb 2016
Cons: Ridiculous price of gallon if return is not full
10.0 Excellent
Intermediate
4 Feb 2016
Only dropped off car
Pros: Quick and easy
Cons: All good
5.6 Okay
Full-size
2 Feb 2016
Cons: The car was not clean!!!
10.0 Excellent
SUV
28 Jan 2016
Well done - Nice car, no line, friendly people
Pros: Everything about it. Best car rental in a while.
10.0 Excellent
Economy
6 Jan 2016
Pros: Great customer service
Cons: Nothing
4.0 Mediocre
Economy
3 Jan 2016
Terrible Wait. No cars
Pros: I had a reservation for my vehicle. When I got to the rental center I waited on line for over two hours only to be told they had NO cars available! Then I was given a full size passenger van which was not clean and had several low tires which I had to put air in on my ride! Terrible experience!
3.6 Mediocre
Intermediate
1 Jan 2016
Would've cost my half the price to fly.
Pros: That i could walk up to my car.
Cons: Waiting in line half an hour. Waiting twenty minutes for a car. Waiting ten minutes for the single overworked drop off attendent. Getting charged $100 for half a tank of gas, 4x the cost at a gas station.
10.0 Excellent
Compact
31 Dec 2015
Pros: They were excellent
10.0 Excellent
Economy
27 Dec 2015
EXCELENTE ALQUILER
Pros: Excelente atención. El carro y costos de acuerdo a lo ofrecido. Todo bastante rápido. Me gustó que uno escoge el carro, obvio según la categoría reservada. No me cobraron por el sunpass (por lo menos hasta ahora)
Cons: Me gustó todo
3.2 Mediocre
SUV
26 Dec 2015
BUDGET shouldn't mean unclean.
Pros: Car was perfectly reliable. Typical rental car, one small ding, newer model, within last year.
Cons: Interior was dirty, needed a good wipe down. Shuttle service took quite a while. Hit with toll rental charge, minimal amount, but sure never used toll, not worth fighting about, though I think that's what they count on.
8.0 Good
Intermediate
25 Dec 2015
Pros: Quick drop off. No line. Granted it was Christmas Eve, but was nice.
Cons: Nobody at drop off, had to go up to budget counter to complete drop off.
2.0 Poor
Standard
23 Dec 2015
Avery bad experience
Cons: There is no car avaliable at the time of our reservation. We end up wasted the money for the taxi and change our travel plan. What a terrible experience!
8.0 Good
Compact
7 Dec 2015
Mediocre experience
Pros: Cleanliness of vehicle
4.4 Okay
Compact
2 Dec 2015
VERY CONFUSING PROCESS & Not enough employees
Pros: The price
Cons: Service. There isn't enough employees to escort you to the car or show you were to go or answer any questions. There is one guy stationed on the pick-up level and you have to just "find" your lot number in a very confusing lot mixed with other car companies. The one poor guy was overworked.
A ton of people were asking him questions and waiting for him to direct them to their cars. Bad idea and bad setup.
I usually book with Enterprise or FOX but they were sold out bc of Thanksgiving. Enterprise workers escort you to the car in a crazy lot. I don't live here so I need help. DUH! Good cheap deal.
There was a smoker in my first vehicle. Gross smell so I had to wait in line to harass the one employee to change the vehicle.
I felt terrible.
:(
8.4 Excellent
Compact
26 Nov 2015
Pick up process an issue
Pros: Comfort
Cons: Process and wait, back and forth to could tet
10.0 Excellent
Luxury
4 Nov 2015
Better car than advertised
Pros: Got a luxury SUV for the same price as a luxury sedan. Check in and drop off were painless. The whole process was quick. Vehicle was spotless, spacious, and easy on gas. Prices were competitive considering those bargain rental companies not located in the rental center tend to have fine print to scam you out of more money.
Cons: Nothing. Everything about the experience was positive. Will definitely rent from them again.
6.0 Okay
Compact
3 Nov 2015
Pros: Car was clean & line not long - this time!
Cons: I was charged an extra hour because I did not realize they only allowed 29 min. I think that should have been mentioned when I got the car. I am accustomed to a one hour grace period. This is like a got you. In addition they do not have enough workers upon your return so you might spend 10 min waiting. I don't plan to use Budget the next time i rent a car.
3.6 Mediocre
Economy
11 Oct 2015
Cons: After making us wait three and a half hours for our reservation, we were told we could not use our visa card as credit, nor would it be accepted as debit. They took our social security numbers for a debit transaction (red flag). Then, when we offered another form of payment, we were told it was just to hold the car and that we could change the actual form of payment at our destination. We were told at drop off that this is not the policy of any budget and that they had just flat out lied. TERRIBLE CUSTOMER SERVICE!