Book Avis car rentals in Miami

Cons: It was not clear to me that I was renting offsite from the Miami airport through the Avis website when I booked. So, when they had no car for me at the airport upon arrival, I had to cab it a few miles away to the local location. Even though I was later than my planned time to pick up the car, my car was not ready and was being cleaned. 4o minutes waiting...and then the car was still wet and some dirt since they didn't towel it off in those 40 minutes. Then I found out this location was daytime only and had no dropbox for dropping off car off hours. I had to drop it off at the nearby MIA airport...and was changed around $85 more for that simple change. I had been told it would be around $25 from the Avis 800#. Early morning drop off at MIA, no one attending. Once employee finally came by, but spoke no English. Miami service people, in general, are not as professional or courteous as other locations I usually use Avis or Budget at. I am a business preferred account user...but that doesn't seem to get me much...at least in Miami.

Cons: Avis Employee behind desk was verging on rude. Swiped my card and I was told it had declined and that I could not have a car with a Debit card. I was told I would need to go elsewhere despite booking. I called my bank who told me the amount HAD gone through! I asked to speak to the manager who then managed to resolve. I explained that had I not checked with my bank I would have been charged and likely struggled to get funds returned and then I would have had to go somewhere else and rent 'on the day' another car at a premium. He refused to apologise and then gave me a car in a bay that was already processed and the people were pulling out as we got there. BAD experience.

Cons: I thought I was picking my car up from the Miami airport. Turns out I had to take a cab to another rental agency a few miles into Miami. Once there, my car was ready but not at the same price I booked the car for.

Cons: Hi I was deeply disappointed to learn that I'm not insured against 3rd party liability! The rental price went up by 14$/day which was no longer a bargain. Kindly, change the information provided to the customer. I'd also appreciate a remedy from your side for the incurred $14x13 days expenses. Plus, I received no offer to prepay tolls - so I'd be paying more after.

Cons: Line was so long I switched to Budget on the spot.

Cons: Additional costs above what was quoted for reservation through KAYAK (reserved car with another company via KAYAK less than a week before and did not have that issue so I'm pointing to Avis as the culprit)

Cons: Didn't like that Kayak made the reservation for an off-airport location. Of course, I realize I may have made a mistake, but the interface made it too easy to make that mistake.

Cons: For this trip everything was good.

Cons: The car smelled like cigarette and I could not change it because it was the only they had at the pick up location. I used it for a 5 hour trip, and I had to buy car deodorizer and even with that the scent was strong.

Cons: While not Avis' fault, the walk from international arrivals in Miami to the transit station is extremely long. Since most international travelers have a lot of luggage, this is a nuisance.

Cons: Car needed oil change - had to notify attendant upon return.

Cons: Rental place was not clean, mini van that we rented did not have key fob

Cons: It took over an hour to pick up the car, and they gave us a car that was over the budget lot. I am under the impression that they overbooked.

Cons: Nothing

Cons: Came to the counter and it was apparent that they are not ready for us (or few other customers that were frustrated too). Had to wait ~30mins for the to 'find' the car as apparently they could not find cars at the lot.

Cons: Signage going back to the return area within the building was poor.

Cons: only one power plug that did not work

Cons: Nothing

Cons: Poor luggage space. It's really a two person car. That's not what I rented, but it was "all they had" when I went to pick it up.

Cons: The service specialist upgraded my vehicle from Full Size SUV to Premium SUV, but ended up giving me a Ford Expedition.

Cons: When I went to the designated spot to pick up my car, it was not the car I had rented and I did not notice it until I was at the exit gate. The car was the correct color and make (Mazda) but not the correct model. However, the client service agent quickly resolved my issue and I left in the car I was already packed into. Great solution. She did not make me unpack my car and find another car in another aisle. Unfortunately, this change did result in some communication problem when I dropped the car off at FT Myers. The car would not scan in. Don't know if it is related or not, but either way that was a small delay. The agent there was very nice though and did another work around so that I would not be delayed for my departure.

Cons: Car had a bit of a smoky smell when I first picked it up, but it aired out in a couple hours. Not a big deal.

Cons: ALL WAS PERFECT...JUST EXPENSIVE.

Cons: at the airport there was no reservation at Avis in my name. I had to rent a car at a higher rate thanks to you. You never sent the reservation over to Avis