Reviews for Avis in Miami
- All reviews 100%
Based on 96 reviews
10 Jan 2018
Excellent customer service
Pros: Everything was new and operable.
23 Dec 2017
Good experience, no surprises
Pros: Off airport pickup (SW 40th St, Miami), saving airport add-ons, “as advertised”, quick and friendly, no surprises or hard up-selling effort.
5 Dec 2017
Cheap and dirty
Cons: The dirties car I've rented in the US. Also, very basic equipment. Any other company I've used in the past offered better cars.
4 Sep 2017
My rental experience
Pros: They were very friendly and when they realized the car that I rented was not there, they got me a better car as quick as they could. The replacement was much better than the car I had payed for. So I was completely happy. When I returned the car it was very easy and painless.
Cons: I didn't like that the car I rented was not downstairs when I went to go get it.
4 Sep 2017
Pros: I just arrived, they scanned the car. The whole process took no more than 5 minutes. In and out.
25 Aug 2017
Be Prepared To Wait
Cons: Slow, long line, long wait
15 Aug 2017
Going back as a Hoosier
Pros: Fast service and sweet employee Very diligent
2 Jul 2017
Good but a long wait in line
Pros: Once I got to the counter it was quick.
Cons: Probably waited over an hour to get to the counter.
12 Jun 2017
Pros: The price and service, was perfect
9 Jun 2017
Rude and didn't honor my reservation vehicle or price
Pros: Nothing - didn't have the vehicle we reserved and it cost $ 149 for 1 day rather than the reservation amount of $66. Reserved a premium car and only had a van which we did NOT want but again we're standing there w 4 people and luggaage in the pouring rain . They were extremely rude and did not even honor the cost of the vehicle we had a confirmation for . The reservation was for 9:30 a.m. At that location. They told use they could have the car in 4 1/2 - 6 hrs. Again, very rude as well .
Cons: Repeat of the above - didn't honor reservation and didn't care . Horrible ! And expensive ! $ 149 for one day . Insurance was triple of what the reserved car was .
16 May 2017
Why ask me to select a car online if it won't be available
Cons: Went out of my way to request and pay up for a convertible, which they didn't have when I arrived. Staff st the desk didn't even pretend to care.
27 Feb 2017
Lots of fine print issues
Pros: Car was new original price was good New rentacar center in MIA is nice ...
Cons: It was not clear to me that I was renting offsite from the Miami airport through the Avis website when I booked. So, when they had no car for me at the airport upon arrival, I had to cab it a few miles away to the local location. Even though I was later than my planned time to pick up the car, my car was not ready and was being cleaned. 4o minutes waiting...and then the car was still wet and some dirt since they didn't towel it off in those 40 minutes. Then I found out this location was daytime only and had no dropbox for dropping off car off hours. I had to drop it off at the nearby MIA airport...and was changed around $85 more for that simple change. I had been told it would be around $25 from the Avis 800#. Early morning drop off at MIA, no one attending. Once employee finally came by, but spoke no English. Miami service people, in general, are not as professional or courteous as other locations I usually use Avis or Budget at. I am a business preferred account user...but that doesn't seem to get me much...at least in Miami.
21 Feb 2017
Paid....Told it hadn't gone through and that I cou
Pros: Car was nice, clean and processing after the airport car desk was efficient on collection and return.
Cons: Avis Employee behind desk was verging on rude. Swiped my card and I was told it had declined and that I could not have a car with a Debit card. I was told I would need to go elsewhere despite booking. I called my bank who told me the amount HAD gone through! I asked to speak to the manager who then managed to resolve. I explained that had I not checked with my bank I would have been charged and likely struggled to get funds returned and then I would have had to go somewhere else and rent 'on the day' another car at a premium. He refused to apologise and then gave me a car in a bay that was already processed and the people were pulling out as we got there. BAD experience.
4 Feb 2017
Cons: I thought I was picking my car up from the Miami airport. Turns out I had to take a cab to another rental agency a few miles into Miami. Once there, my car was ready but not at the same price I booked the car for.
1 Feb 2017
No 3rd party insurance
Cons: Hi I was deeply disappointed to learn that I'm not insured against 3rd party liability! The rental price went up by 14$/day which was no longer a bargain. Kindly, change the information provided to the customer. I'd also appreciate a remedy from your side for the incurred $14x13 days expenses. Plus, I received no offer to prepay tolls - so I'd be paying more after.
29 Jan 2017
Cons: Line was so long I switched to Budget on the spot.
24 Jan 2017
Easy to Reserve with KAYAK
Pros: Quick and easy to see all available options for reservation
Cons: Additional costs above what was quoted for reservation through KAYAK (reserved car with another company via KAYAK less than a week before and did not have that issue so I'm pointing to Avis as the culprit)
24 Jan 2017
Did not have car
Pros: The rental place did not have any cars when j showed up. When I asked how given I have a reservation, they were impolite about it and said the online reservation does not mean anything. Disappointed.
15 Jan 2017
Pros: I thought Avis did a nice job of recovering from the Kayak induced mishap of thinking I was renting a car picking up at Miami International Airport, but in fact my reservation was for some local market location off airport.
Cons: Didn't like that Kayak made the reservation for an off-airport location. Of course, I realize I may have made a mistake, but the interface made it too easy to make that mistake.
26 Dec 2016
Pros: The price was good. Service at the counter was good.(at both location). Fast pick up and drop off.
Cons: For this trip everything was good.
7 Dec 2016
Pros: The first car I selected in Miami (Mazda 6) was too difficult for me to get into as I'm pretty tall. I went back to the counter and quickly changed to a Nissan Altima which fit me much better. Drop off in Panama City only took a couple of minutes. Overall very pleased.
3 Oct 2016
Car smelled like cigarette
Cons: The car smelled like cigarette and I could not change it because it was the only they had at the pick up location. I used it for a 5 hour trip, and I had to buy car deodorizer and even with that the scent was strong.
6 Sep 2016
Pros: The customer service in Miami was excellent. No car in the class I reserved was available. They told me this immediately rather than trying to sell me an upgrade. The upgrade they provided at no cost was excellent.
Cons: While not Avis' fault, the walk from international arrivals in Miami to the transit station is extremely long. Since most international travelers have a lot of luggage, this is a nuisance.
17 Aug 2016
Very professional and courteous. Car was ready an
Pros: Customer service.
Cons: Car needed oil change - had to notify attendant upon return.
5 Aug 2016
Cons: Rental place was not clean, mini van that we rented did not have key fob
1 Aug 2016
Cons: It took over an hour to pick up the car, and they gave us a car that was over the budget lot. I am under the impression that they overbooked.
4 May 2016
EZ drop off located AT the airport we pulled in. H
Pros: Above it was too easy.
18 Apr 2016
unprepared and disorganized
Pros: Drop off was quick
Cons: Came to the counter and it was apparent that they are not ready for us (or few other customers that were frustrated too). Had to wait ~30mins for the to 'find' the car as apparently they could not find cars at the lot.
6 Mar 2016
Cons: Signage going back to the return area within the building was poor.
5 Mar 2016
Pros: pickup and drop off were smooth. size of vehicle was perfect, Rate was very competitive
Cons: only one power plug that did not work
29 Feb 2016
29 Feb 2016
I rented a chevy cruz type 4 door, and got a camar
Pros: My 18 year son liked the camaro, my wife wasn't too thrilled with having to ride in the back seat, and our luggage almost didn't fit!
Cons: Poor luggage space. It's really a two person car. That's not what I rented, but it was "all they had" when I went to pick it up.
1 Feb 2016
Overcharged - Gave me the wrong car
Pros: The line was short. I was in and out in no time.
Cons: The service specialist upgraded my vehicle from Full Size SUV to Premium SUV, but ended up giving me a Ford Expedition.
1 Feb 2016
Avis rental from Miami to Ft Myers
Pros: The time at the counter to process my paperwork was good
Cons: When I went to the designated spot to pick up my car, it was not the car I had rented and I did not notice it until I was at the exit gate. The car was the correct color and make (Mazda) but not the correct model. However, the client service agent quickly resolved my issue and I left in the car I was already packed into. Great solution. She did not make me unpack my car and find another car in another aisle. Unfortunately, this change did result in some communication problem when I dropped the car off at FT Myers. The car would not scan in. Don't know if it is related or not, but either way that was a small delay. The agent there was very nice though and did another work around so that I would not be delayed for my departure.
30 Jan 2016
Pros: Service excellent. Value excellent. Thank you nothing
17 Jan 2016
Fastest, cheapest, car rental I've ever seen.
Pros: I got to the check out desk and in less than 4 minutes I on my way to the car. The price was beyond competitive. Will rent wit Avis again.
22 Dec 2015
Avis Does a great Job
Pros: I got the smallest car they had, but it still had plenty of room. Great value for the money.
Cons: Car had a bit of a smoky smell when I first picked it up, but it aired out in a couple hours. Not a big deal.
5 Nov 2015
Pros: Car was ready to go Location was close to my hotel so it was very convenient
22 Oct 2015
Cons: ALL WAS PERFECT...JUST EXPENSIVE.
16 Oct 2015
When I arrived...
Cons: at the airport there was no reservation at Avis in my name. I had to rent a car at a higher rate thanks to you. You never sent the reservation over to Avis