Reviews for Budget in Sacramento
- All reviews 100%
Based on 88 reviews
1 Nov 2017
Customer experience awful
Cons: I never fill things things out because I know travel services are dependent on so many uncontrollable variables, it is unfair to judge just one link in the chain. However, the customer experience with Budget at Sacramento airport is simply awful. Shuttle to off-site location took 30 minutes to arrive with a line of perhaps 60 people waiting for shuttling, it took an hour to get the car, the staff were disorganized, and the process for processing to car hand-off was sloppy. I won't be taking a rental car from Sac again anytime soon.
29 Oct 2017
Signage at SMF
Pros: Easy and quick to get the car. Good car for the price.
Cons: Car return at SMF--confusing signage as to where to go.
28 Oct 2017
Pros: I like the it was automatic
Cons: It was dirty in the front seat
23 Oct 2017
Pros: The lady opened early for us to return the car. She was very pleasant and prompt.
23 Aug 2017
Pros: Car was fine...although not very clean inside.
Cons: Was purposefully overcharged. Still unresolved after 3 phone calls.
6 Aug 2017
Look carefully at your bill....
Cons: I was charged for a full tank of gas, when I returned the car with a FULL tank. When I brought the car back, I was given a receipt. Often I do not even look at the receipt and just shove into my purse. This time, I looked and was surprised when the cost was $20 more than I expected. I looked closer and saw that I had been charged for a full tank of gas. I immediately asked the agent and he mumbled something about the charge being automatically inputted. I had to wait to have the charge removed. Not sure whether that is a scam just to get money out of unsuspecting customers or whether it was an honest mistake. Just beware!
28 Jul 2017
Pros: I could not book online with the AARP discount so finally called. It cost me $10 extra. They didn't have a car at the appointment time so the counter guy called me 45 minutes later and said he had a car. Turns out he gave me an ugrade so I wouldn't have to wait any longer. He was great.
Cons: See above
12 Jul 2017
SMF Airport Rental
Pros: The car itself: was neat, good mileage, comfortable features!
Cons: Had to wait in line for 90 minutes due staff at lunch and not adequately staffed for Fourth of July weekend!
5 Jul 2017
Pros: Employees at both pickup in SMF and drop off in SFO were professional, friendly and quick. Great experience and a good value.
9 Jun 2017
Marika at Sacramento Int'l Airport location was FANTASTIC
Pros: When I didn't have a credit card for my rental, Marika contacted the Sacramento Downtown Budget office, arranged for a rental and helped me get an Uber to get there (I already had an app), she told the driver where to pick me up, and THEN SHE CALLED THE SACRAMENTO OFFICE TO MAKE SURE I GOT THERE!!!!!!! GREAT SERVICE!!!!!
6 Jun 2017
In line for an hour to pick up car
Cons: With online confirmation I waited 20 minutes for my car and that was after waiting in line for one hour to get to the counter to greet the Agent. Car was excellent and drop off was a breeze.
26 Mar 2017
Can't beat the price and service. Will rent from b
Pros: Can't beat the price and service. Will rent from budget again.
22 Feb 2017
Pros: I loved the car, no hassle return.
30 Jan 2017
Pros: Clean, new car with good gas mileage. Great rate through Kayak.
Cons: Pleasant counter staff, but the way the add-on questions were asked made me think I had to choose one of the insurance, etc options. Also, the option to return the tank filled as a gas option was not posted. No cool.
24 Jan 2017
Pros: Not crowded
Cons: No signs at the airport after you exit to the rental confusing
6 Jan 2017
Pros: Friendly and helpful customer service! Easy to pick up
Cons: Drop off at redding airport was a bit confusing
26 Dec 2016
Pros: Great price!!
Cons: Car had strong cigarette smell- had definitely been smoked in
20 Dec 2016
Good car, but not iPhone connection
Pros: Smooth ride, clean, and cheap.
Cons: No iPhone connection even though stereo said there was capable USB connection.
7 Dec 2016
Pick up was the problem.
Cons: It was a long wait for the pickup by the Rental Bus which is shared by all the rental car companies at the Sacramento Airport. And then there were no cars available when I first arrived I had to wait about 15 minutes as did other people for a car to be returned.
3 Dec 2016
Cons: Nobody was there to pick up the car or get a receipt from. Some random person said to leave the keys in the car and he'll be back later today.
9 Oct 2016
Cons: Not enough staff to move the customers waiting, and the cars seemed to be elsewhere for some clients, holding up the process. It took at least 45 minutes to get into the car.
18 Sep 2016
Slow service at pick-up
Cons: Only one person working the counter midday Sept. 10. Long line. Half hour wait before Avis stepped in to help and rented us a car.
22 Aug 2016
Pros: Friendly, helpful people
Cons: Long wait lines
1 Aug 2016
Pros: Line was forever long checking in
Cons: Car was a little scrappy but it got us there
18 Jul 2016
Great trip, excellent experience
Pros: enjoyed the car, and the service was great.
18 Jul 2016
What was good & what could be better
Pros: Liked the car and the choice of cars The person who waited on my was very helpful, personable and knowledgeable Car was clean and nice to drive
Cons: Line to get the car was not long but there not enough staff so it took a very long time to get to the front of the line. For this reason alone I will be unlikely to select Budget again. It makes me wonder "Where else are they skimping on staff....repairing cars perhaps"? It also makes me think that Budget doesn't value the time of their clients. When renting the car the person waiting on my said "....and we are putting full coverage on the car, is that right?. This was very obviously part of the spiel and I almost let is slide but decided to ask how much that would be. It was more than 4 times the cost of renting the car for the day. REALLY? This is not how this should be presented to customers. After 3 more inquiring questions we finally got down to the actual coverage options and there was one that was FAR more reasonable for a one day rental. As the client I felt that it was a "Customer Beware" moment and that Budge (not the person serving me because I assume he was encouraged to use this approach) was trying to dupe the client into paying WAAAAY more for the rental. Please, just treat your customers with respect and stop the silly games.
5 Jul 2016
Easy as pie
Pros: The rental was a great daily rate, the Budget representative at the front desk didn't to push the extra add-ons on me, and the car I was given was brand new. Great Experience at SMF with Budget.
1 Jul 2016
Pros: The service was great and the price was very good as well
7 Jun 2016
No big issues
Pros: Sacramento pickup was fast and efficient
Cons: The Jeep Patriot they rented me was a terrible vehicle. Terrible use of space tiny gauges and a super small rear view mirror.
1 Jun 2016
Pros: Staff was fast and efficient.
Cons: We didn't have any problems.
18 Apr 2016
Pros: Car was in excellent shape and very clean. Personnel were all friendly.
Cons: The drop off at Sacramento was woefully understaffed. Several of us waited at cars with no clue as to whether anyone was even around to accept our returns.
10 Apr 2016
worst rental car experience of my life (and i trav
Cons: a few days after picking up my rental car, i had a need to change my drop off date and location. i called Payless corporate reservation services at least half a dozen times. twice, the associates said they just didn't understand how to do what i was asking. once i got put on-hold indefinitely. once i flat-out got hung up on when we were in the midst of trying to work through the details. another time i was told to call back in 30 minutes to talk to a supervisor named george. when i called back, there was no "george". it was an outrageous, unbelievable MESS and incredibly unprofessional. the associates weren't trying to help, and weren't apologetic about the fact that they couldn't assist me. when i finally got someone who was able to change my drop-off dates, she told me there would be an $11 daily fee. i said fine, and so she made the change. however, after she confirmed it was complete, she told me about a $350 change fee AND that my daily rate would go up as well, but that she couldn't tell me exactly what it was and i would have to call a local Payless office. and she got very defensive/aggressive in her delivery! accusing me of 'not listening to her' when she explained the additional fees (which, again, she only told me about the $11/day). it felt like i was under attack when i was actually the victim of ridiculously bad customer service, disfunctional customer response teams and a horribly disorganized & unprofessional organization. NEVERTHELESS, i followed her instructions and called a local office to talk to someone about a.) What my new daily rate was and b.) confirm the new dropoff location. While this person was able to successfully change the dropoff location AND tell me my new daily rate (it had gone up $20 + the $11/day fee), she gave me different numbers about the other fees incurred and ultimately it took us 30+ minutes to work it all out. I can't wait to get rid of this car, submit a massive complaint to Payless, and tell everyone I know LOUD AND CLEAR never to rent from this farce of a professional organization again.
9 Apr 2016
Cons: The vehicle actually stunk. I was shocked that Budget allowed that vehicle to be rented. Others commented on its condition. Not going Budget/Avis again!!
30 Mar 2016
Cons: See anove
21 Dec 2015
"Systems down", Slow lines
Cons: It took more than 20m to get the counter after being told the systems were down. There were a myriad of unstaffed terminals (only 1 person working, apparently) Once at the counter, 30s to get on my way. Waste of time and would not recommend.
5 Dec 2015
Very good customer service
Pros: Upgraded the vehicle when the what I had reserved was unavailable.
20 Nov 2015
Better luck with other companies
Pros: no issues with car
Cons: They weren't staffing their Budget desk and lady in a Budget shirt said she didn't work the desk and to just wait. I waited until another agency came over and told me to go to the Avis desk. So I got my Budget car from the Avis desk. And the folks at that desk and the Budget employee didn't help me find this out. I won't rent from them again. Their employee kept trying to up sell me on everything and it was really annoying because they wouldn't help with my simple questions. So the culture of the company is totally wack too.
27 Oct 2015
Pros: Ease of check in and ease of return.
Cons: Getting the bus back to the terminal. I realize that Budget isn't responsible, but there were a lot of people for only 2 busses.
18 Oct 2015
Pushed an upgrade for more money
Pros: Quick service
Cons: They said my type of car was not ready and I'd have to wait. There was another upgraded car available immediately for an additional $11.00 per day. It would have a GPS included. I didn't want to wait and so I agreed to take it. Then the GPS didn't work. When I turned it in they just would give me a coupon for $20 discount off my next Budget rental.