Book Enterprise car rentals in Burbank

Reviews for Enterprise in Burbank

Recent reviews

Traveler rating

Wonderful

3

Very good

1

Good

0

Okay

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Fair

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Mediocre

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car was greatget the car

staff was very helpfulgreat experience

car available

10.0

Friendly and efficientReviewed 28 Dec. 2022

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10.0

All good. Rental cars are expensive.Reviewed 12 Oct. 2022

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2.0

I searched at Kayak for rental car at Burbank airport. When I got to Enterprise at the Burbank airport I was told that reservation was at a downtown location... Why did your computer give me info re rental car at a downtown location when I had searched for rental car at the airport? I had tons of options at the Burbank airport. I didn't need info about a car at a downtown location.Reviewed 21 Mar. 2022

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10.0

Competitive price and fuel efficientReviewed 4 Oct. 2021

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8.4

Pros:Very friendly staffCons:I ordered a Cadillac or similar and was offered a Volvo SUV which is not my style. I ordered a luxury car. I was then offered a compact sports sedan, which ended up being a BMW 3 series. It was nice but I am a big person and do not like SUVs and order luxury cars for the very large size and extra room. The BMW 3 series is a very nice car but much smaller inside than the Cadillac or Lincoln I'm usually ordering. I did not receive the car class size I ordered. I was not unhappy but the experience was not great either.Reviewed 15 Oct. 2020

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5.6

Pros:Friendly staff when we finally arrived to correct Enterprise location. It did save us money, but was a hassle we weren't prepared for.Cons:When I called Enterprise to confirm the car reservation, I asked about pickup, since this was not the airport location. I was told it was 3.6 miles from airport and there would be a free shuttle to pick us up. Turned out to NOT be true, and almost 8 mile Lyft ride to get there.Reviewed 8 Jul. 2019

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10.0

Above and beyondPros:The staff was extremely accommodating. They were very helpful even though our flight was delayed and we arrived after the office had closed. They still provided us with the hard to find van when we arrived a day late, they honored our original reservation price and provided an uber to get back to the airport upon return. Very courteous and helpful staff and management.Reviewed 5 Jan. 2019

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10.0

good experiencePros:Friendly and fast service. They picked me up and dropped me off at the airport. The car rental from Enterprise on the web was actually the price I paid!!!Reviewed 31 May 2017

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10.0

Pros:I didn't realize that they were not at the airport but the airport location coordinated with them to pick us up.Cons:My car was not ready although I reserved it a month in advance. The did not have the size I had reserved & had to give me a much larger vehicle (fortunately at the same price).Reviewed 10 May 2017

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2.0

TERRIBLE SERVICECons:Terrible customer service and rates. They were out of economy cars so they gave us a suv but charged us for the suv at a rate of 90/day! My reservation was for 10/day. They wouldnt match better prices even when I showed them my reservation on my phone or showed them better deals via expedia and kayak. Never again.Reviewed 27 Apr. 2017

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4.8

Pros:Great price. $10/dayCons:They would not take debit card payment unless you had a flight or train ticket. And the6 would not run the debit card as a credit card even though they could have done that.Reviewed 11 Apr. 2017

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8.0

Pros:Car cleanliness and ease of pick up and drop offReviewed 3 Apr. 2017

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• Has the Enterprise rental car policy in Burbank changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Enterprise will continually update its policies accordingly. Please contact Enterprise directly for the latest information. You can find up-to-date information on the coronavirus response of Enterprise here: Coronavirus (COVID-19) update from Enterprise

• What is the most popular rental car from Enterprise in Burbank?

  Supplier choice (Class Special Car or similar) is the most frequently booked rental car type from Enterprise in Burbank.

• How many car rental locations does Enterprise have in Burbank?

  Enterprise has 2 rental locations in Burbank. Take a look at our Enterprise rental location map to find the best rental cars near you.

• Does Enterprise have a car rental location at the airport: Los Angeles airport (LAX)?

  No (According to our data)

• Does Enterprise offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes