Book Enterprise car rentals in Indianapolis

Reviews for Enterprise in Indianapolis

Recent reviews

Traveler rating

Excellent

66

Good

18

Okay

12

Mediocre

11

Poor

0

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staff was very helpfulcustomer service

great servicegreat experience

pick up and drop

2.0

Cons:Explain in the website that a credit card is required even tho it said debit cardsReviewed 29 May 2021

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6.0

Pros:car was ok. Location service was unusual. First time asked to provide insurance proof(did not have). Settled for name and coverages. Also first time that I had to agree to a $200 advance deposit. Why?Cons:Check in was ok, although not very professional. Return was a big disappointment. Placed was closed(Sunday) however nobody told us they would be closed. Took a while to read a sign that said to drop keys on side of building. Walked around until we found drop. Had planned to have staff order us a cab, but no one there. search online for a taxi took four phone calls. Next day (Monday) I get a call from Jackie that they did not find the keys. I told her I had dropped them as instructed and she said they were not in the drop. She said she would look for them. It is now 3pm and I have not heard back.Reviewed 17 May 2021

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10.0

Pros:Pick up and drop off were both super easy.Cons:I only wish the location was closer to my house. No big deal, though!Reviewed 2 Feb. 2021

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10.0

Pros:The staff was friendly. They didn't have what I requested so I got a free upgrade. Return was seamless and quick.Cons:The pick-up explanation felt a bit rushed. He was throwing a lot of add-ons and numbers at me and I didn't really get a chance to process everything. The insurance I bought before pick-up was not through Enterprise. Theirs is different. That needs to made more clear.Reviewed 11 Jan. 2021

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2.0

Cons:The check oil light came on in the very expensive premium SUV I rented. I had to exit and stop at a gas station to check the oil. The oil was not even touching the full tube. It took two quarts of oil at $10 to make it right. Not a big deal, but a minor inconvenience. I thought Enterprise would simply reimburse me the $20 and make it right - they didn’t! A very pretty move... We were told by the represent that the only the store manager could make that call and he would call us to discuss. They never did. Terrible customer service a real shame to lose a customer over $20...Reviewed 3 Dec. 2020

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4.4

Cons:Enterprise did not have reservation in their system even though reservation showed confirmed through kyakReviewed 23 Nov. 2020

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3.6

Pros:Pick up was ridiculous then got stuck in a compact car even though we was okay with upgrading. Car was very dirty on the outside. Drop of was way easier of course. And the insurance don't waste your time buying it on kayak because they tell you it doesn't actually cover anything. Just ridiculousCons:Communication of detailsReviewed 5 Nov. 2020

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10.0

Pros:Staff was very friendly and helpful. Drop off was very fast and friendly.Reviewed 27 Oct. 2020

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2.8

Cons:Pick up took forever. Car had hardly any gas in it when I picked it up. When I asked if I could drop off at airport you said you’d charge me $100 drop fee. I offered to pay $50 as a compromise but you said no way. Will not ever use enterprise again.Reviewed 26 Oct. 2020

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10.0

Pros:everything was smooth and quickCons:noneReviewed 15 Oct. 2020

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4.4

Pros:Easy processCons:The first rental I picked up started overheating 20 minutes after leaving the lot, I had to return the car after being told to go to a different enterprise to swap the car, no one had one available so I still had to return to the original site to swap out the car. Very time consuming.Reviewed 11 Oct. 2020

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4.8

Pros:Easy processCons:The first rental I picked up started overheating 20 minutes after leaving the lot, I had to return the car after being told to go to a different enterprise to swap the car, no one had one available so I still had to return to the original site to swap out the car. Very time consuming.Reviewed 11 Oct. 2020

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• Has the Enterprise rental car policy in Indianapolis changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Enterprise will continually update its policies accordingly. Please contact Enterprise directly for the latest information. You can find up-to-date information on the coronavirus response of Enterprise here: Coronavirus (COVID-19) update from Enterprise

• How much does it cost to rent a car from Enterprise in Indianapolis?

  On average a rental car from Enterprise in Indianapolis costs C$ 72 per day.

• What is the most popular rental car from Enterprise in Indianapolis?

  Intermediate (Toyota Corolla or similar) is the most frequently booked rental car type from Enterprise in Indianapolis.

• How many car rental locations does Enterprise have in Indianapolis?

  Enterprise has 18 rental locations in Indianapolis. Take a look at our Enterprise rental location map to find the best rental cars near you.

• Does Enterprise have a car rental location at the airport: Indianapolis airport (IND)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from Indianapolis airport (IND)?

  Yes