Book Thrifty car rentals in Indianapolis

Reviews for Thrifty in Indianapolis

Recent reviews

Traveler rating

Excellent

37

Good

6

Okay

7

Mediocre

12

Poor

1

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4.0

Less than stellar communication. It is hard to figure out exactly what you will be charged at the end.Reviewed 19 Oct. 2021

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3.9

It was not all Thrifty's fault. My Delta flight out of DSM was delayed so I missed my connection in ATL. That didnt get me into Indianapolis until 1:30 am. All car rental personnel had gone home. I immediately called Thrify and they told me I had to contact Price Line and they said they would look into refunding me. I had tried to let them know of the delay earlier in the day on their automative answering system but got no response. I walked out to the car lot and found an Avis employee that helped me out. So if you can help make sure Price Line refunds me, I will continue to use Kayak. Thank You Darrin LyndReviewed 13 Aug. 2021

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1.9

I made a reservation for a car through kayak back in March at this location. When I went to pick it up at my scheduled date and time, they informed me that the over $500 I had already put down was nowhere to be found and that this happens frequently with kayak (who uses CarRentals.com). They just don’t forward your money to the vendor. They made me a reservation for a car, but did not forward my money to Thrifty. Additionally, I waited in line for more than an hour to find this out with no explanation about why the waits were so long. The staff were clearly stressed and overworked and I was not the only person having issues at the counter. Another person and their family stood at the counter for no less than 45 minutes. No one got away from that counter in less than 15 minutes and nobody was telling the Gold members they could leave the line and go get a car. A Gold member stood behind me in line and was not told he had special privileges until he was nearly at the counter, which made me upset for him! The places was incredibly disorganized and the staff was under trained and stressed. They were just trying to get through people and were not kind or good at explaining anyone’s issues. I would literally never rent from this location again even if my rental had gone off without a hitch when I got to the counter. Waiting more than an hour to unsuccessfully pick up my reservation was ridiculous, and the explanation I was given at the time made 0 sense and I had to piece it together with a friend after I was told to get OUT OF THE LINE and figure out my issue on my own. Just absolutely horrible. I might change or update this review if I ever get a refund of the money I paid in March for a car I was unable to pickup from this disorganized, overbooked location.Reviewed 26 Jul. 2021

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4.0

Pros:Staff was friendly but not enough staff. So service was slow with lots of costumes.Cons:More staff. The vehicle was dirty inside and the seats were stained. One was sticky.Reviewed 27 Apr. 2021

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2.0

Cons:Had to wait 30 minutes in line. The clerk looked for my reservation on Hertz instead of Thrifty. The did t tell me the car was in the Hertz parking lot instead of Thrifty. Will never rent with them again.Reviewed 18 Apr. 2021

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10.0

Cons:Need an additional person at rental counter, She was very efficient, but one is not enough for 3 rental agencies.Reviewed 19 Mar. 2021

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2.0

Cons:That when i rent the car it was not the car that i rent and i have to pay more for a biggerReviewed 29 Dec. 2020

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10.0

Pros:Yes the staffs are excellentReviewed 19 Dec. 2020

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7.2

Cons:The airport pick up was confusingReviewed 20 Oct. 2020

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2.0

Cons:I reserved through you guys and got my receipt for 171.00. I was charged 1086.00Reviewed 28 Sep. 2020

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9.6

Pros:Easy and friendlyCons:More agents on dutyReviewed 20 Sep. 2020

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10.0

Pros:The staff, omg she was the best ever. Great customer service Thrifty keep it that wayCons:had more workersReviewed 1 Sep. 2020

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More

• 7.1 /10Enterprise Car Rentals at Indianapolis
• 5.5 /10Avis Car Rentals at Indianapolis
• 5.2 /10Sixt Car Rentals at Indianapolis
• 5.9 /10Payless Car Rentals at Indianapolis
• 6.0 /10Budget Car Rentals at Indianapolis
• 6.0 /10Dollar Car Rentals at Indianapolis
• 5.7 /10Hertz Car Rentals at Indianapolis
• 8.1 /10Alamo Car Rentals at Indianapolis

• Has the Thrifty rental car policy in Indianapolis changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Thrifty will continually update its policies accordingly. Please contact Thrifty directly for the latest information. You can find up-to-date information on the coronavirus response of Thrifty here: Coronavirus (COVID-19) update from Thrifty

• How much does it cost to rent a car from Thrifty in Indianapolis?

  On average a rental car from Thrifty in Indianapolis costs C$ 93 per day.

• What is the most popular rental car from Thrifty in Indianapolis?

  Full-size (Chevrolet Tahoe or similar) is the most frequently booked rental car type from Thrifty in Indianapolis.

• How many car rental locations does Thrifty have in Indianapolis?

  Thrifty has 1 rental location in Indianapolis. Take a look at our Thrifty rental location map to find the best rental cars near you.

• Does Thrifty have a car rental location at the airport: Indianapolis airport (IND)?

  Yes

• Does Thrifty offer shuttle or airport pick-up services from Indianapolis airport (IND)?

  Yes