Book Payless car rentals in Indianapolis

Reviews for Payless in Indianapolis

Recent reviews

Traveler rating

Excellent

57

Good

34

Okay

46

Mediocre

63

Poor

0

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car was cleancustomer service

get the careven though

car availablenever rent

great pricegreat value

friendly staffcar was dirty

said they wouldcredit card

car smelled

10.0

Pros:Staff, vehicle, ease of pick up/drop offCons:Price and feesReviewed 19 May 2021

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6.0

Pros:We had to wait in a long line to pick up the car because there were only 2 people at the check out counter but other than that no problem.Reviewed 5 Apr. 2021

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4.4

Pros:Staff was great Pickup and drop off was easyCons:The car was extremely dirty. It seemed as if it was not washed or cleaned for the past couple rentals. The car was damaged in various areas. The car should be decommissioned until it gets fixed.Reviewed 27 Jul. 2020

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10.0

Pros:Great...courteous, convenient, quality Jeep provided! Great experience!Cons:No problems!Reviewed 21 Jun. 2020

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10.0

Pros:yes, all went great and will for sure do it againCons:nothingReviewed 30 Sep. 2019

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4.0

Communication is keyPros:The customer service reps for the pick-up and return locations were very kind and helpful.Cons:Payless allowed me to reserve a car but didn't tell me that their shuttle wasn't working. I waited for 30 minutes before attempting to get a new car rental with Avis and noticed the sign regarding Payless customers speaking with Avis reps for car rental info. Then they didn't have the car I wanted and I had to drive a Jeep Wrangler in a storm. I will not rent from Payless again.Reviewed 18 Jul. 2019

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6.8

Pros:Staff was friendly and helpfulCons:Car wash not washed or vacuumed prior to my pick up. It had bird poop on hood, windshield, and other places.Reviewed 11 Jul. 2019

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5.2

Pros:The person at the Washington Street pick up location was very nice and helpful. We also really appreciated the friendliness and helpfulness of the shuttle driver.Cons:We were traveling as a family of four with a young child, an infant, and lots of gear. They sent us to pick up the car at a location far from the airport, but when we got there, the staff couldn’t understand why we had been sent there and told us we should have gotten the car at the airport.Reviewed 8 Apr. 2019

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4.0

Pros:Pick up was a mess...got the car a little early and they charged us an entire extra day...after we called to make sure that wasnt the case before we picked it up. And. We even dropped it back off early too.Reviewed 26 Mar. 2019

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7.2

Cons:Arrived at 10pm. No one at desk. Drag our luggage to garage. Guy out there says go back to Payless desk. No one there. Finally a stranger tells us Payless is a subsidiary of Avis- no one at Avis desk. Then find out it is alao A subsidiary of Dollar so they eventually helped us- took an hour !Reviewed 25 Mar. 2019

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2.0

Cons:The woman at the counter told me I could not rent the car because her computer told her I had a rental that was still open with Budget. I called Budet they said no I didn’t, they spoke with her but to no avail, so I was unable to rent. The entire experience was terrible.Reviewed 26 Feb. 2019

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8.0

Decent for pricePros:Great value for the price paid. It was less to rent a car than take an Uber ! Shuttle service to the airport was quick and easyCons:Long wait time in the building to check in and out. Need more reps.Reviewed 11 Dec. 2018

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More

• 6.0 /10Enterprise Car Rentals at Indianapolis
• 5.6 /10Avis Car Rentals at Indianapolis
• 6.6 /10Sixt Car Rentals at Indianapolis
• 7.6 /10Budget Car Rentals at Indianapolis
• 5.1 /10Dollar Car Rentals at Indianapolis
• 5.2 /10Hertz Car Rentals at Indianapolis
• 6.5 /10Thrifty Car Rentals at Indianapolis
• 6.4 /10Alamo Car Rentals at Indianapolis

• Has the Payless rental car policy in Indianapolis changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Payless will continually update its policies accordingly. Please contact Payless directly for the latest information. You can find up-to-date information on the coronavirus response of Payless here: Coronavirus (COVID-19) update from Payless

• What is the most popular rental car from Payless in Indianapolis?

  Intermediate (Toyota Corolla or similar) is the most frequently booked rental car type from Payless in Indianapolis.

• How many car rental locations does Payless have in Indianapolis?

  Payless has 1 rental location in Indianapolis. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Indianapolis airport (IND)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Indianapolis airport (IND)?

  Yes