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2.0
Enterprise said a van was available. We booked it and called but the inventory is not the same at the store.Reviewed 7 Nov. 2022
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10.0
The ease of pick up/ drop off. The car was super clean inside. Seems it may have got rained on after washing. No big problem thoughReviewed 19 Sep. 2022
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8.0
At least a month ahead of time I reserved a 15 passenger van to take children to camp. The day before I was to pick up the van, an Enterprise employee called to say that the van was not available. The employee offered no help to remedy the situation; she just kept saying, "I'm sorry for your inconvenience." I live in a rural area where the closest rental car agency is at least an hour's drive away. Though I didn't want to rent from Enterprise again, the Richmond, VA airport location had a van available. So I drove 2.5 hours one way to get it. That transaction, both pick up and return went very well. Except for the last minute cancellation, I was pleased.Reviewed 3 Jul. 2022
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8.0
Excellent staff - Dwight C. Thomas did a great job of getting all the issues resolved on the rental.Reviewed 21 Feb. 2022
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2.0
I have a major credit card, but it don’t have $1,500 on it, so I couldn’t rent the vehicle I needed to go on my vacation. I was able to find an independent owner and the cost is less expensive then enterprise. For now on I will be using the independent company it’s no headache or hostile when renting a vehicle from them. Thank you but no thanks for future business with enterprise. I will be telling everyone about the company I use.Reviewed 28 Dec. 2021
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2.0
I booked to pick up at the ORF airport and when I got there, my reservation was for an office a couple miles away. I ended up paying the walk up rate rather than what I had bookedReviewed 8 Nov. 2021
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10.0
The vehicle was ready when I got there and it was as new. Very friendly staff.Reviewed 14 Oct. 2021
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10.0
Our flight was delayed, but this didn't end up being a problem at all. We actually got upgraded which was nice! As always, the Enterprise staff at pickup and drop off were great.Reviewed 17 Sep. 2021
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6.0
Cons:The price.Reviewed 8 May 2021
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10.0
Pros:Upgraded me to an amazing truck. Airport pickup was surprisingly easyCons:Just have a hard time paying so much for a 24 hour rentalReviewed 5 Feb. 2021
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8.0
Pros:Mostly painless. Got an upgrade and car was pretty niceCons:They tried to charge me for the upgrade without me noticing. Also tried to add an extra fee without me noticing. Price for rental cars have gone up and it’s annoying as it isReviewed 5 Feb. 2021
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10.0
Pros:Fast and easy check out and the car was great (no funny smell and everything worked).Reviewed 21 Oct. 2020
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