Book Payless car rentals in Norfolk

Norfolk, VA, United States
27 Sep — 4 Oct
Norfolk, VA, United States
Mon 27/9
Noon
Mon 4/10
Noon
Driver's age:

Pros

" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)

Cons

"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in Norfolk

Overall Rating5.1 OkayBased on 66 reviews
Cleanliness
5.4
Comfort
5.4
Overall
4.7
Pick-up/Drop-off
4.6
Value for money
5.3

Recent reviews

Traveler rating
8
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3
10
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Find reviews that mention:
2.0
Pros:nothingCons:there is no payless at the norfolk airport. they are shut downReviewed 15 Sep. 2020
review fromkayak
2.0
Pros:Location was closed, had to pay for a cab to and from off airport location to find this out.Cons:Don't rent vehicles from locations that have been closed for monthsReviewed 21 Sep. 2020
review fromkayak
6.8
Pros:I like the price, I like the car, it was very comfortable. When I returned the car the staff was very helpful and patient.Cons:I didn't like when I picked up the car initially. The clerk was not personable. she just told me to initial certain places without explaining what I was initialling , it added extra fees to the bill I had already reserved it online and declined the things she had me initialling. I was charged two holding fees of $ 200 totaling $400 which caused a return check and a fee charged to my account of $29. I was very disappointed with the service when I pick the car up the staff was not concerned when I called her back to let her know what had happened. Had an OH WELL, attitude.Reviewed 17 Oct. 2016
review fromkayak
2.0
Pros:Payless was an absolute failure. After confirming the reservation hours before arriving early, we were met with a sign on the door indicating that the computers were down and we could complete the Reservation pickup at the local Avis location. At the Avis we were instructed that they were simply honoring the Payless reservation pricing and we would have to negotiate the reservation refund with Payless. Additionally we watched the same scenario unfold with others in the Avis line along side us trying to complete their Payless reservation. After the reservation debacle Payless was unreachable for a refund. Additional we were unable to reach anyone through the third party website. All this was 4 days ago and we are still trying to get a refund of hundreds of dollars for a car rental reservation we never received. It is fraudulent experiences such as this that deter consumer trust in the online reservation process. We will think twice before using such services in the future.Cons:Every aspect of this transaction could have been better from transparency of technical difficulties during the early reservation confirmation the day of ...to the current impregnable wall of communication and cooperation presented in an unjust attempt at withholding what should have been an instant and uncontested refund.Reviewed 21 Jun. 2020
review fromkayak
2.0
Pros:once I got to the office fast check inCons:I could not call the location. I tried several times and it always went to a national call center and they wouldn't transfer me to the desk at the location. There is no telling how long it will take to get the shuttle to and from the airport. this location apparently lost internet connection and no one emailed or called me to alert me of this problem. Also this "airport" location, It's not an airport location it's a mile away, does not accept after/before hours drop offs. so if this location happened to be open you as the customer can't leave until after 8 AM. there are 6 Am flights all the time. They don't tell you that Avis is their partner company and that you can drop off at the airport with them unless they have a problem. Also the car smelled like cigarettes and there was clothes from the previous renter still in the car, and the car windows were dirty. In addition, there was a sound that I didn't notice until I drove off that was coming from one of the wheels. I checked but nothing was there but it was a worrying the whole time i was driving the car. This tells me these cars aren't always inspected or cleaned before they send them back out. I think that it's unsafe.Reviewed 30 Dec. 2019
review fromkayak
10.0
Pros:In Norfolk, Payless picks up the customer at the airport then drives about 3 minutes to the Payless location where the rental contract is signed and the vehicle is received. When the vehicle is returned to Payless, they shuttle the customer to the airport and drop off, curb-side, at departures. I love that I don't have to navigate through airport traffic or have to haul my luggage through the parking lot(s). The vehicle they issued was clean, a newer model, and in great condition. The whole experience was really easy, and they were so nice.Cons:They have demonstrated excellent customer service and prices (I've rented with them 3 times in 2 years), but the curb-appeal of the business and the lobby first made me wonder if the place was a here-and-gone business. I tend to develop a level of trust toward a business based on the upkeep of a place.Reviewed 7 Oct. 2018
review fromkayak
2.0
Pros:NothingCons:I made a reservation, and when I went to pu the car it was not available. Whats the point of making a reservation if your not gonna uphold it.Reviewed 30 Aug. 2020
review fromkayak
4.4
Dishonest. Would Rate Zero Stars if Possible.Cons:The reservation was for 4pm. We arrived at 3pm. It took a while to write the contract and we did not leave the rental car counter until closer to 4pm. I asked to be able to return the car at the original time of 4pm and was told no problem. The agent even wrote it on the contact holder. However, when we returned the car closer to 4pm, they refused to honor the 4pm return time, causing me to incur not only an extra day of rental but also the insurance, increasing the cost by $75. I will not use Payless again, more because of their dishonesty rather than the extra incurred expense.Reviewed 23 Oct. 2017
review fromkayak
2.0
Pros:Nothing this place is a joke do not rent a car from anyone other than hertz or enterprise. These people will run you through the ringerCons:Everything, no counter in the airport, finally get to the offsite rental place and it’s closed..... every single other car rental place was open except these jokers. Kayaks office is closed they were no help. Payless says I need to call kayak, kayak says I need to call Payless. After the run around for 5 hours on the phone I went and rented a car from enterprise for cheaper and much better customer service. Stay away from kayak and Payless car rental.Reviewed 19 Jul. 2020
review fromkayak
5.2
Cons:Never prepay. Made everything so much more difficult. Would not let me alter a single thing about the reservation. Even to pick the vehicle up 10 hrs early because our flight was changed. I was also willing to pay the difference. When I could get the vehicle, they did not have the size car I rented. I needed a car that seated 6. When they offered a van that fit 12, I was willing to take it. However, they wanted me to pay the difference.Reviewed 30 Jun. 2020
review fromkayak
4.0
Pros:There was no Payless booth in airport had to figure out that Avis /Budget was sponsoring them. First car I was given had cigar/cigarettes burns in it… the receptionist acted like I was wrong for wanting a different car because the car was damaged an Smokey an I can’t stand cigarettes/cigars periodCons:They need to inform people they are sponsored by other rental car company in airport and monitor the car of car.Reviewed 19 Jun. 2021
review fromkayak
8.0
Pros:Clean new car. Easy return.Cons:Poor signage that Payless is really budget/Avis. This should have been communicated ahead of arrival. Also only one computer could process pays at the Avis/budget counter so there was a long line of all of the Payless customers while the other open associates stood around.Reviewed 6 Jul. 2021
review fromkayak

Where can I find Payless car rentals in Norfolk?

3444 North Military Highway, Payless car rentals

Address

3444 North Military Highway

Hours

Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday08:00 - 12:30
Sunday09:00 - 18:00

Phone

+1 757 855 0977

Good to know

Most popular location

3444 North Military Highway

Most popular car type

Intermediate

Top tips for renting a car from Payless in Norfolk

  • Intermediate rental cars from Payless in Norfolk are around 15% cheaper than other car types, on average

FAQs about renting a car from Payless in Norfolk

  • As the situation changes with coronavirus (COVID-19) Payless will continually update its policies accordingly. Please contact Payless directly for the latest information. You can find up-to-date information on the coronavirus response of Payless here: Coronavirus (COVID-19) update from Payless

  • Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Payless in Norfolk.

  • Payless has 1 rental location in Norfolk. Take a look at our Payless rental location map to find the best rental cars near you.

  • Yes

  • Yes