4.0
Even though we had coverage from a 3rd part insurance provider they insisted that we left with their basic cover package at $40 extra a day. I sent a few emails and they removed the charge 48hours later and refunded for the 2 days.Reviewed 1 Dec. 2023
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10.0
Very friendly and helpful. Car was great to drive. The only issue I had was Gatwick Airports charging for driving through the airport.Reviewed 10 Oct. 2023
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4.4
Cons:I don't know why but the price was duble.Reviewed 23 Jun. 2019
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2.0
Pros:Kayak and carrentals were providing incomplete information about car rental process and cost. Quotation was given without insurance cost which once added inflated the overall cost to become very expensive and noncompetitive. This may be good for US residents with the right credit card.Cons:You must provide clear guidance on insurance issue and whether it is included or not. I paid four times the quoted price for half the period and my main concern was to return the vehicle ASAP rather than getting on with my trip. The trick of small print was not expected from big providers like you.Reviewed 9 Apr. 2019
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8.8
Pros:Pick-up was slow; they could have done with more staff. The ones who were there coped very well. The duty manager kept us all informed as to the progress of the queue, which was much appreciated. Dorota (Dorothy) checked me in and provided excellent customer service.Cons:See above.Reviewed 2 Mar. 2019
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8.4
Good ValuePros:No issue with the car and we drove about 850 milesCons:Waited in line for 30 minutes to pick up the car Inside front windshield was not cleaned well before pickupReviewed 3 Sep. 2018
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6.8
Plan for some major extra costsPros:The car was clean and ran well, and they were very friendly on pickup and drop off.Cons:Your Canadian insurance is not applicable in Europe. Only in North America. Well, remember when you get extra insurance in Canada, and it’s $10 a day? Not in Europe. The first quote from the attendant was 42 pounds a day (that’s $70 CAD!!!). Yes. A day. When we started asking questions, it got better. Roadside assistance removed. 12 pounds. Our $200 quote for a rental turned into $550. However, all said and done, they treated us well, and the car was clean and comfortable (although check for a spare - we had none). When we talked to our friends who rented in Ireland, they made all the arrangements to rent from Canada, and the cost was identical. So the warning is, the cost you see is for the rental. Multiply it by 150 to 200% for the real cost.Reviewed 6 Aug. 2018
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4.4
Deceptive. Will rip you offPros:The car was clean. That's about it. Everything else is wrong with this agency.Cons:They don't advertise they will force you to buy insurance at 20 pounds a day or you won't be able to take the car! In addition, when you pay with a non-UK credit card (which of course accepts pounds) they will convert themselves to pound sterling and rob another 3.5% of the total. Avoid them if you have the chance.Reviewed 22 Mar. 2017
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5.2
Theft insurance is mandatory, and different than cPros:The car was fine. The folks in the car lot were friendly.Cons:During check-in, they told me I needed to either pay 10 pounds a day for theft insurance, or allow them to put 1,000 pounds on my car for deductible. They told me it was separate and different than coverage from my insurance provided by my airline credit card. It seemed wrong, but I was in a hurry. I have never paid "theft" insurance on a car rented in the UK, or anywhere else in Europe.Reviewed 22 Dec. 2016
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