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8.0
The pick up and drop off was perfect. Quick, organized, as good as it can be. Only problem - our rental was filthy inside and out. I’m not being picky here, the cup holders were literally still full of crumbs, the car was covered in bugs, and we found papers and items from the previous renters in the car. We were assured several times that it was clean, even as we pointed out the mess. If this is their idea of clean. . .Reviewed 19 Jun. 2022
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6.0
Pros:I have to say I was very concerned after paying for the car months before we left on our trip, I didn't check the reviews (could have been a disaster). I read the reviews and the reviews were horrible. 2 out of 10 had a good experience. I tried to cancel our reservation because I was that concerned I had made a big mistake. I couldn't cancel the reservation because it was already paid for. I read about the filthy, dented cars, break downs and rude employees. We didn't have any of that. We did have a crack in the windshield but everything was recorded by an attendant. Our vehicle was clean and no issues with it's mechanics.Cons:We did get additional charges at pick up - wasn't sure what that was all about. I thought everything was paid for. So that was a surprise. That is what drove our rating down. If that hadn't happen I would have given excellentReviewed 14 Mar. 2021
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2.0
Pros:Flt was late. They would not stay open a hour later. They did not answer the phone the next day, it was during the winter storm in San Antonio Texas so as assumed they were closed along with everything else. The Following day after we booked another car as we were walking by they told us it was not canceled so we took that car but at this time we still had to pay for two carsCons:Answer the phones don’t tell people their car was canceled when it was not very poor communicationReviewed 23 Feb. 2021
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10.0
Pros:Yes they where friendly and helpfulCons:the length of time to stand in line at the counter to do your paper work was about 32 mins with only 1 other person in front of me at the counterReviewed 22 Feb. 2021
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4.0
Cons:A bit more concerned of a customers time. After making a reservation and then waiting to get the keys for 30 minutes is frustrating. Using COVID as an excuse to do a mediocre job at best and moving the key pickup to the drop off is ridiculous and confusing. Car was filthy. Smelled like cigarettes or pot. Upon arrival they had some silly return spot “due to COVID”.Reviewed 21 Feb. 2021
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2.0
Pros:The picking up the car was great.Cons:Fox does not take care of their vehicles. My vehicle smelt like it was burning oil. It also had bad suspension, breaks, rotors and alignment. I felt the car was very dangerous to drive. When I mentioned it to the staff, they didn’t seem to care.Reviewed 1 Feb. 2021
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10.0
Pros:Pick up and drop off were very easy. Vehicle was clean and in good condition.Cons:Windshield was chipped in 3 places and had a large crack.Reviewed 22 Jan. 2021
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10.0
Pros:Very nice staff. Quick and easyCons:NothingReviewed 11 Jan. 2021
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4.0
Pros:Drop off was easy and the price was worth the other issues.Cons:Picked up car at 10:30pm. The only person working departed as we walked up, telling us she had to use the bathroom. She was gone for 30 min while people started to line up. It was cold in San Antonio that night, and many didn’t have cold weather clothes. We stood there in the parking garage where there are no seats, freezing, waiting for a rude worker to return from her break. The vehicle I received was barely cleaned, had deep scratches all over it, and smelled like a wet dog. Wasn’t impressed at all with the “deep COVID cleaning” that was supposedly performed.Reviewed 16 Dec. 2020
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2.0
Pros:Staff was not friendly or helpfulCons:Even though I had reservations, they had no cars available. They even turned away another customer who paid for her car in advanceReviewed 15 Dec. 2020
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2.0
Pros:They overcharge with hidden fees, The Car was barely cleaned,still had dried mud on outside, inside wasnt much better, there was a broken peice of fender skirt that would hit the rear tire as your driving down the highwayReviewed 14 Dec. 2020
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4.0
Pros:Drop off was quick and easyCons:Car needs to be cleaned better. Smelt of urine and had stains. No bluetooth connection. Available cars wasn't available.Reviewed 9 Dec. 2020
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