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2.0
the local hold fee was not mentioned and is incredibly high. So there was no transaction made.Reviewed 14 Mar. 2023
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10.0
check in checkout, very easyReviewed 9 Mar. 2023
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10.0
Ciara was extremely kind and helpfulReviewed 13 Feb. 2023
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2.0
I rented this car over other companies because of the price I was given. Unfortunately the agent who helped me decided to sign me up for insurance through Fox without telling me even though I opted out when I made my reservation. This resulted in me being charged almost double what I originally was told I would be charged and also what the agent told me I would be charged. Unfortunately for me, I believed the agent and just signed without reading the agreement because she broke down the charges I was receiving, but instead of telling me I was paying for insurance, she told me I was paying a deposit that I would get back once the car was returned. Now, checking my bank statements, I realize that was not a deposit. I will never rent from Fox again.Reviewed 3 Feb. 2023
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2.0
I upgraded my car to 4wd for extra $125, now they billed me for $165! Car’s rear tire was too old !Reviewed 25 Jan. 2023
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2.0
I rented a specific SUV months in advance and when I get to the rental place they tell me that there was low availability. They upcharged me for an AWD (which I already opted to get).Reviewed 19 Jan. 2023
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2.0
Bait and switch. I reserved a standard SUV and was given a compact SUV. When I questioned the reservation I was given the option of paying $400 more for something else. We had 3 large suitcases plus carry on and backpack so I wasn't going to go tramping around looking for another rental at Christmas. We had to fold down the seats to barely fit our luggage. We were lucky it was just 2 of us.Reviewed 9 Jan. 2023
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2.0
Counter agent will try to add upgrades and gas tank charges without asking you if you want them. She just said "I'm going to add this" and went ahead and started doing it until I stopped her (at least 3 times on different things). Pay close attention and decline where needed. If you return it at all early, they'll add an "early return fee" (coded LOREC) that will increase your amount over what you were originally supposed to pay. I got back to the airport a few hours early to try and get on an earlier flight standby and they charged me 10% over what I was originally supposed to pay for returning it early. Had to dispute it with my card issuer.Reviewed 7 Jan. 2023
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10.0
Everything was fine but the line at the check-in counter was long and slow. I’m glad I had time.Reviewed 20 Dec. 2022
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2.0
My quote through Kayak was $120. When I got there the lady talked us up to an upgrade at 50% off. They ended up charging me $350 plus. Felt like a scamReviewed 18 Dec. 2022
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10.0
Fast, friendly service. Very competitive prices.Reviewed 15 Nov. 2022
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8.0
No up selling questions at the check in counterReviewed 1 Nov. 2022
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