Book Hertz car rentals in Seattle

Cons: We never got our rental. Also, we were unable to receive a refund for the unused insurance policy because the phone number listed said all operators were unavailable and redirected us to use online. Online never gave me an option to select for cancelling so just lost out here in the end.

Cons: Hertz response to flat tire cost us a full vacation day.

Cons: They wouldn't rent to me - I was 6 minutes late and they said "oh dear - we have rented your car and you will have to pay $20 a day more for a larger car - or $60 more for a yellow convertable mustang (right- I always ask for a sub-compact or a compact - I don't like driving big cars - then they told me that I would have to pay an additional $75 and return the car to Sea/Tac. So I walked one block down the street and rented from Enterprise. Vickie Hutchinson (415) 383-1270 vickiehutchinson@hotmail.com

Cons: From the start this experience was terrible. I prepaid my rental car on a credit card FOR SEATAC. When I arrived the reservation stated it was set for downtown seattle. I paid an additional $60 to get to the rental car location via taxis. When I arrived the car could not be put on the card I already paid. I tried to switch cards to no avail. I am a hertz gold member. The rental office told me to call reservations and they would square it away. The first person I spoke with at reservation told me I couldn't secure my reservation at all. The second person I spoke with, a supervisor, also told me I could not secure my reservation. The hertz manager at the office worked with the phone supervisor to use my debit card and secure my reservation. HOWEVER, two MAJOR things happened, 1) the reservation was twice as expensive as my original reservation, 2) the charge to my credit card WAS NEVER LIFTED. So in total I paid 3X more for my rental than I originally intended. When I dropped the rental off, it was after hours and the parking garage WAS NOT SECURE. There were two homeless men casing the rental car return area both shooting up heroine. I felt extremely unsafe, and felt that the car would be stolen or broken into as soon as I left. The entire experience was unacceptable and ridiculous. I want a full refund for this trip. It was unsafe, way more expensive than ANY other rental company out there, and I am a gold member. Disgraceful.

Cons: Pickup was terrible. Only one counter worker for 15+ people waiting in line. Pushing everyone towards wanting to use the electronic system, however there was no organization, system information or line management. It's clear Hertz is most interested in quality service for their Gold members and not terribly concerned with the infrequent traveler.

Cons: Pick-up was in North Seattle, not at the airport, which was a surprise and cost me a $75 cab ride to pick up. Very disappointed with that.

Cons: We booked a car through Kayak. When we searched for the rental car we put in that we wanted our pick up location to be SeaTac Airport. When we reserved the car it stated that it was "off airport". We travel a lot and rent cars pretty frequently. This day and age most car rental companies are "off airport". You simply shuttle to them and they are generally pretty close. So we did just that. When we got there Hertz told us that we were at the wrong location, and that the location that we rented from was more than 20 miles away. They told us that we needed to call and talk to them. We did and they were not able to do anything. We were told to call the prepaid department. Anna nicely offered to refund our money, but we were told that they would not honor the price at this location. Instead of $136 the price would be $536. They said that they weren't responsible for what a 3rd party company advertises on their site. We suggested that if they are going to sell their services through a 3rd party company that they should probably make sure that they are being represented correctly. They were happy to book the same small car for us for more than 4 times the price. We declined and went to another rental car company in the same building and got a much more upgraded car for only $50 more than the original price we paid. Sorry Hertz....we will not be back.

Cons: I called to cancel our car rental over 24 hours in advance. The rental for he dayvwas going to be $30. So they decided to go ahead and charge me not only the $30 for a car I wasn't using, but another $20 on TOP of that. That is the most insane thing I have ever heard! When I asked repeatedly to speak to a manager they would not give in and kept telling me the managers were too busy to talk to me. I've never experienced such terrible customer service in my life. Never renting from Hertz ever again.

Cons: Lack of car choices, however, that's true anywhere over a holiday weekend. Check out person was surprised I wanted to record the pre-rent damages and have a paper copy.

Cons: This is a deceptive practice in my view, as the total cost changed substantially from what was booked. HERTZ explained: "If you check the small print way at the top of your confirmation, you will notice that your reservation is NOT at the SEA airport". Such a shift should be HIGHLIGHTED LOUD AND CLEAR in the booking process, a shortcoming for which I hold KAYAK responsible. K M Petrella

Cons: It took an hour to pick up my car. They ended up having to give me an SUV vs. the compact I reserved. This cost me a lot extra in gas which put me over my vacation budget.

Cons: I booked a car for the Seattle Airport. I got a reservation with an address in Seattle and didn't think twice about it. I have only been to Seattle once before and it was in the 90's, so I had no idea the address of the rental car place at the airport. Turns out it was some place 30+ miles north of the airport with no way to get there. If not for the very helpful people there who got me a car anyhow, I would have been stranded. I blame no one but myself for this, but would appreciate in the future if my reservation is moved to some other office in the same city area that there was some way to tell without having to know the address that appears on the reservation,

Cons: The fact the car was not located where I searched for. The fact that since I pre-purchased the car I could not change my mind on getting the car that was no where close to being at the airport. The fact that I had to pay a relocation fee in order to turn in the vehicle when I was finished with the rental. I WILL NEVER USE YOUR SITE FOR ANY SEARCHES IN THE FUTURE!

Cons: Hertz called the night before our rental to inform us that they would not have a car for us even though I had prepaid for the car. I was on an airplane at the time so they left a voicemail with this information and no options. I could not get a hold of anyone at the car rental location when I landed and the customer service representative for the Hertz corporate line was extremely rude and unhelpful. Since we could not get through to the car rental location by phone, we showed up at the location in person the next day and they actually did have a car for us. No phone call or anything to let us know.

Cons: I was looking for a SeaTac airport rental, but found out it was not at the airport. Are you expecting me to take a taxi to rent your car?!

Cons: No car

Cons: I booked through Kayak, but did not know the address of the location I was renting through. Since I do not live in the city I was renting in, I had no clue I was not booking via the airport location. I accidentally happened upon this error a week before our trip. This resulted in canceling our original booking and having to pay 3 times as much for a new rental via a different service.

Cons: Worst customer service ever of hundreds of car rentals for this Hertz Gold member. Only two in line so expected quick stop in route to car to check details. Finally, I was first in line but after 10 minute wait for one of the three agents to free up, the first available agent put her hand up and said, "I'm on break" and walked off. The break was a doozy as I waited more than 15 minutes for another agent to free up as they laughed and shared local travel advice to the customers they STILL were with. I finally got to an agent who couldn't provide the managers name/number and didn't understand why I - and by now the 6 other people in line were swearing off Hertz forever including those at the non-functional kiosks. Go elsewhere.

Cons: I reserved our SUV for our arrival time at Sea-Tac from our 10+ hr flight from Seoul... Thanks to customs, baggage, and then rush-hr traffic/construction we didn't get to Hertz (off-airport reservation saved $500+ on rental)-- when we finally walked into Hertz I walked in and said, I have a reservation for an SUV for today. They said, "Oh, your reservation was for 4 hrs, we only hold them for 2... Your SUV is gone & we don't have a car for you." :-/ Luckily, we were staying locally at the beginning of our vacation and having a small sedan for a couple days was OK while we (yes we, the customer had to do the footwork), located a Hertz in the Seattle area with an SUV. Puyallup Hertz came through with a Chevy Tahoe full-size SUV that they upgraded us to for free after 2 days of searching. Also, when we attempted to return the SUV there was no night-time drop box to put the keys in; so I had to stay in N. Seattle all night to return the car and rush back to make my flight at noon the next day. Not a good rental experience with Hertz in N. Seattle on Aurora.

Cons: There were two members of staff behind the desk and they dealt with one very difficult customer for a solid 20-30 minutes leaving a long queue of other renters to build up. Eventually when we frustrated clients asked for some service we were curtly directed to the automated terminals. Some of these didn't work so there were still only enough to serve half of the people waiting. Those that did required a significant wait time too. It all seemed like Hertz are making a big effort to cut down their labor costs at the expense of service and convenience which is poor for a company whose purpose is to provide ... service and convenience.

Cons: There was no car available. Very disappointed and inconvenienced. I will not use Kayak to make res but will contact car rental or hotel directly to ensure I have preference. Inexcusable!!

Cons: Hertz tried to reneg on the price advertised and for which I paid.

Cons: I didn't like the lack the customer service, the lack of clearly stated policy.

Cons: Car was not ready at reserved time. Had to be washed and cleaned inside. Had to wait an hour.

Cons: I lost half of my rental cost due to cancellation of prepaid car rental. I was getting in later than 5 pm and the rental location was off site of the airport. They would be closed after my arrival time and not opened on the weekend so I had to cancel the reservation.

Cons: We reserved a car months in advance, yet there was not a single car available when we arrived for the pick-up. And we learned that the office knew that to the case; however, no one called us to let us know that we should make alternative arrangements. We waited for almost 2 hours until a car was made available. The staff at the pick-up location was extremely unhelpful and non-communicative about when we could expect to get a car and the status of our rental generally. Numerous other customers, who were getting their rentals through State Farm Insurance were given priority over us. It was an extremely frustrating and annoying experience.

Cons: I got a Lyft REALLY far from the airport to pick up my car, and was told that there wasn't one! And there were a lot of people in the lobby in the same predicament. So I was stuck out in the northern suburbs of Seattle with no ride. I was so mad. I'll never rent with Hertz again. And since this may be a Kayak, I'll probably never reserve through Kayak again either.

Cons: I booked the reservation for a hertz airport pick up. When I got to the rental center, it was not the airport facility but for a location about 3 miles away. The hertz member couldn't do anything. We had to pay for a $20 uber to get to the location. Same with drop off, we had to drop off at local Marriott because of location hours. We had to pay an extra city tax that was unexpected as well. I felt deceived by the location and honestly it was more expensive in money and time.

Cons: They never gave me the car! They ruined my long weekend! Worst experience ever! They just didn´t have cars. Then they said it would cost me twice the price. It was terrible! They ended up giving me the money back and telling me they didn´t have not even one car available for me in the area.

Cons: Complete lack of customer service when turning car back in. Had to find a Hertz Fleet Sales rep to turn in keys and it appeared to be an issue with him. No one formally check car back in for me.

Cons: They were understaffed at the location and the waiting time seemed longer than necessary. I was charged for being late after watching the agent spend 15 minutes on the phone with a customer while there were 2 of us waiting to return cars and only the one agent there

Cons: They did not have the car on site for more that 1 hour after my arrival. There were customers at Hertz that had waited 3 hours for their reserved vehicles.

Cons: Pick-up was a nightmare.

Cons: The original location I was booked to pick the car up from told me they didn't have any cars. Went to a different location and they had a car available but charged me 30% more than my original booking because it wasn't a comparable car to the one I had booked...that was not my fault. This is poor business and terrible customer service. It was their mistake, but they made me pay for it. I paid the extra because I needed a car and was in a jam. Would not book with Hertz again.

Cons: The rental pick up was 20+ miles from the airport. Between the taxi fare there and the change return cost I spent an additional $110 and 2.5 hours of our time

Cons: Long wait at the counter, then frustration because I didn't have my priceline confirmation number, then even more frustration upon hearing it was the wrong location. Agent wasn't as helpful as she coujld have been. Will avoid Hertz.

Cons: Despite pre-paying for this vehicle, no car was available for us. The local rental office was remarkably rude and unhelpful, notifying us by phone only 30 minutes prior to pickup that no car was available, and that no car WOULD be available. We missed that call, and arrived at the local rental office across town after a $30 uber ride. The service staff was staggeringly rude, made no offer to help locate another car or to assist in any way. I was kind of blown away.

Cons: Reserved a 4Runner type vehicle, received a Hyundai Sonata. The sonata was not a bad car, however we wanted the extra space and power of the 4runner for our trip. I had made a reservation three months in advance... its clear that hertz had no intent to provide the vehicle I was promised. The staff at the local Hertz was great, and did there best to acomidate, however their advertising is designed to mislead the consumer. Not to mention the $150 in extra fees that were not part of the original quote... I will avoid hertz when possible in the future.

Cons: Never rented the car. It was 20 minutes away from the airport at SeaTac. It would have taken me a $54 Uber ride to get to it, EACH WAY. Will never do business with Kayak again!

Cons: That Hertz tried to convince us that the insurance we had purchased through Kayak was not sufficient to cover all eventualities and that we should also buy theirs!

Cons: They didn't have a car ready for me, nor did they have a time it would be ready. Supposedly they did not have contact info on file, which seems impossible because I received confirmation emails. We had to cancel and book a different service, and pushing back our departure by hours.

Cons: When booking my rental car, I chose the "airport" location in Seattle. Upon arrival I took the shuttle to the huge car rental location, waited in line over 1/2 hour, only to find that I needed to go to the Hertz desk at the Marriott airport hotel. So, I had to lug all my luggage around the rental car building, find the shuttle back to the airport, then find a different shuttle for the Marriott, get there and get my rental car. I was very frustrated as it took over 90 minutes to do this. If there are 2 "Airport" locations for Hertz, they should specify which one!! Next time I travel to Seattle I will know, and will actually specifically seek out the Marriott location. Not only was it less expensive there, there was no wait, and the customer service folks were all very helpful. Hertz just needs to indicate which location you are renting from.

Cons: Thought I was renting a car at the airport. Turned out it was 25 miles away. Had to take an Uber to get it.

Cons: Everything! From the fact that I had to wait to the car an hour , being blamed for coming late several time by the rental employees (i am coming from airport , like it is not obvious that sometimes there are delays ) , and from the fact that I had only 3 hour window to drop of the car on Saturday (9am-12pm) cause the office is located in shady neighborhood ( quoting the rental employees "we do not have drop box cause people in this neighborhood will steal the Dropbox) . Overall - terrible experience will never do that again!

Cons: The staff at the location i rented from were rude and extremely unprofessional.

Cons: I didn't like how much of a hassle it was that I couldn't book my car rental with a debit card. Understanding the reasoning behind why they don't charge debit cards, my understanding was that if I was able to show proof of a round trip ticket then it would be okay to use my debit card AND our car rental return place was going to be at the airport. Also, when I booked for the car KAYAK it said that my final price was the price that I paid for my car rental with my credit card at the time of booking. Maybe there was a fine print somewhere and it was my fault for maybe not thoroughly reading everything but it was just such a hassle because I'd much rather be paying with my debit card since it's easier to manage my expenses that way and I have overdraft protection anyways.

Cons: Not only did they not have a single vehicle to fulfill my reservation, or the other two people who also had reservations on the same day, they treated us very poorly. So I walked .25 mile down the road and was in a car for $60 less 30 minutes later.

Cons: Hertz tries to sell you several different items on pickup. I am already paying a lot for the car, especially with under 25 additional costs, ask me about those extra costs online to save my time!

Cons: Above

Cons: Hertz's 'No Debit Card' policy needs to be disclosed in advance of the on-site rental location. I booked my rental car, weeks in advance, paying with a debit card. When I showed up to pick up my rental that I had paid for, I discovered that a security deposit had to be in the form of a credit card, which I had not brought from Ann Arbor, MI to Seattle, WA. The agent wouldn't allow me to use my girlfriend's card, despite her being with me and giving authorization, because she does not have an active driver's license. The policy itself is Byzantine, but the most disappointing part of the experience was how unhelpful the staff was at the Hertz location. I was treated like a number, and worse yet, like a burden, when I asked them what could be done to solve my problem. I ended up renting with Alamo, where I had a great experience. When I returned to Hertz to ask about a refund, the sales associate, Ryan, asked with a straight face, for a credit card to assist with the refund. Completely tone deaf customer service. Ryan was happy to take the extra time to upsell me on the more expensive car and insurance, but once I needed help in troubleshooting the company's credit card policy, I was broomed out. I can confidently say that I will never use Hertz again.

Cons: Location was closed at my specified pickup time. I found this out before my trip. I tried to rebook with Hertz, but the cost was much higher than what I originally booked. I am greatly dissatisfied with the business practices Hertz has as a corporation. I will never prepay for a rental because I was forced to pay a cancellation fee. This fee is unfair because the reason is beyond my control. Hertz offers no flexibility and I spent too much time talked to customer service representatives. I booked this reservation months before my trip, but ended up doing no good. The system should never allow.you to enter a debit card because Hertz kept telling me they would not accept the reservation.

Cons: There is three people crammed into one room with a bathroom off in one corner. It seemed to me they are very busy. The wait time wasn't to bad on the drop off but not the pick up it seems they were missing a lot of cars and thankfully I prepaid and was able to be bumped up and out within 20 mins.

Cons: Misleading pick up location. Should have been at the airport but was at a different location. When called to adjust location, they wanted an additional $600. Took public transport and Uber to rental location to find out they released my reserved pre-paid vehicle. Had lost original booking credit card so that was an additional road block. They had to cancel my reservation and re-book but didn't want to give original rate. They said they would refund my original money in 10 days but they needed to charge me a second time for the reservation. They couldn't provide me any prof that I would be getting my original reservation money back. Complete hassle from start to finish. never renting from Hertz again.

Cons: OMG! My car rental was way too far from the airport I had to take an uber which was like another $50 and there were some charges that I was charged for and then they aren't open on Sundays so I had to pay another $50 to drop off the car elaewhere. It's just inconvenient when you are trying to save money

Cons: No cruise control...

Cons: There was no car for us even though we reserved one!

Cons: had to swap cars. first was not the best. had a flat that they got fixed for me. second car was brand new. experience overall was good.

Cons: There was no cruise control in my vehicle. Driving over 1000 miles in a short period of time it would have been nice to have. I wasn't told there was no cruise control. They asked if I wanted to upgrade, but didn't give me the benefits of upgrading.

Cons: Apparently, despite having a confirmed reservation, they had no cars. And no one called. I had no missed calls and no voicemails. Extremely poor customer service.

Cons: With a glitch in Hertz' system, there were actually NO CARS for rent, though it was allowing cars to be booked; not just through Kayak, but through the Hertz system directly. After walking over two miles to the Hertz facility, I was told there were no cars and I wasn't the only one with that problem. There were at least four groups of people stranded in the Hertz facility and the agent offered no help.

Cons: Misleading pickup/dropoff NOT at airport.

Cons: I didn't like the pick up process, it took me almost 1 hr to pick up my car and due to my husband military flight we had to extend for an extra day and it cost almost half the price we paid for a whole week , WHAT A RIP OFF AND THAT'S RIDICULOUS !!!!

Cons: No res

Cons: -arrived at 10am on a weekday and still only THREE cars to choose from in the conpact lot (no info on any vehicle btw, like MPG) -$200 required hold fee not detailed in earlier reservation. -65% ADDITIONAL in fees and taxes for standard over 26 driver WITHOUT insurance ($126 -> $207). - ridiculous "gold club" membership that's bottom Tier and only diverts NECESSARY desk clerks from the main counter (one straight up and just clocked out on break 25 min early)

Cons: Original reservation was Seattle downtown, Wed., April 26th,'17. I received a call from Ryan with your Seattle office. Just before he called my flight was delayed 3 hours, arriving around 8pm. He told me the office would be closed by my reservation would be good at the airport. Called the airport office with phone # provided by Ryan. Gentlemen confirmed the reservation and issue, but I was told the taxes maybe different (thats OK). Arrived and my reservation was there by my prepayment was not honored. Attendent could see it in the system but could not access it for use against the rental. Add to make a separate car rental. So we paid double. Who do I talk to because the SeaTac attendant was clueless. Confirmation NO. H25049702F0, Ralph Rogers

Cons: I had to cancel because it was not ordered from the airport! I will not be using your site in the future.

Cons: had to wait over an hour -unfriendly staff -our reserved car was given to tourists that cam the day before

Cons: Terrible customer service - I had to wait 45 minutes for someone to arrive at the office to get my rental in the middle of the afternoon. The waiting room was filthy, and I sat next to a dirty shopping cart and orange cones in the waiting area. The staff was incredibly rude and tried to charge me $70 for a tank of gas for a CAMRY before I had even picked up the vehicle. I scheduled my drop off time online and confirmed the drop off time with staff at pick up. When I arrived to drop off the vehicle at the designated drop off time, however, the lot was closed and I could not find a drop box. I spent 45 minutes on the phone with Hertz, and they tried to charge me $110 to have the vehicle towed. They eventually had me leave the vehicle on the side of the road, unlocked with the keys under the seat. While I was dealing with Hertz for so long, I missed my flight and had to spend the day on standby at the airport in order to get home. The 1-800 Hertz line kept telling me that they couldn't do anything and I would just have to talk to the on-site manager, but when I spoke with the on-site manager (after leaving numerous messages) she informed me that she couldn't help and I would just have to go through the 1-800 number. I filed a formal complaint with Hertz, but I have yet to receive any type of refund or actual apology aside from, "we apologize for the inconvenience."

Cons: A little more than we'd have liked to pay, but who doesn't like to pay less?!

Cons: Not open Sundays, wanted to change payment option.

Cons: we were given misinformation upon booking by a Hertz representative that greatly changed the trip for us, and we weren't made aware of the misinformation until we were picking up the car when it was too late to go to another company.

Cons: Attempted up sell was not expected. Already checked my options prior to reserving.

Cons: Booked it for the airport. Arrived there and they informed me it was for the other side of town, and they were closed.

Cons: They allowed me to make a reservation, then fly across the country only to run my credit and deny my rental. Terrible customer service. Then, after my wife completed the reservation, the first car they brought broke down in the lot. The second car was not what we wanted. Just a bad experience in every way conceivable. Close to the airport but no shuttle? Why does this place exist?

Cons: The counter only gave me options that included insurance. I selected what I thought was a basic rental, but was instead the basic insurance. It's my own fault, but I hate when business don't even present you with the cheap option and make you ask for it. I was tired and didn't think it through. Sales tactics like that tripled my expenses, and ensured I will never rent from Hertz again. They've permanently​ lost me as a customer.

Cons: Can't understand you don't advise people about the fact they need to book with the credit card of the driver. I experienced very unneeded time consuming events by picking the car up before I got told not to be able to actually rent it. The card was not under my name, I genuingly beliefe it's your jonmb to make that VERY clear duei g the time of booking!

Cons: Pricing became confusing. Hertz came out way ahead.

Cons: Not open on weekends

Cons: Car was not ready at pick-up time. Took about 90 minutes beyond time of waiting. Tire pressure sensor light was on, and employee filled tires, and light went out. On the second day of driving the light came on again and stayed on. Exchanged this car for another at my destination location. Second car was noticed to have a non-functioning headlight. Exchanged again. No problems with third car. No compensation for multiple exchanges and waste of my time of more than 4 hours. Original office did not call back on 2 occasions as promised.

Cons: I booked a rental car from Hertz to pick up upon my arrival at SeaTac. I followed the signs and got on the shuttle to the SeaTac Rental Car Facility. At the Hertz counter they had no record of my reservation. After looking at my documents they said that I had to pick up my car from a "Hertz Car Sales" lot three miles away. The only way I could get there was to pay $25 for a cab. Because the Hertz Car Sales lot was open only Monday thru Friday and I was returning my car on Saturday I was instructed to drop it off at the Seattle Airport Marriot. There was one and only one small sign "Hertz" with an arrow pointing to the hotel parking lot. I drove around and around looking for another sign indicating where to go to no avail and eventually parked and went inside. After going around the perimeter of the central swimming pool twice I was able to find the lobby, where I asked about the Hertz drop-off. No one at the desk had any idea where it was. I repeat: NO ONE AT THE DESK HAD ANY IDEA WHERE IT WAS. Fortunately there was a nice woman with a lovely Eastern European accent who came to my aid. She did not know the location of the Hertz office and took me outside to the check-in station at the front entrance. The guy there told us that the Hertz office was inside. After another circuit of the perimeter of the swimming pool we saw a SMALL, barely noticeable sign pointing to the Hertz "office", a small, easily missed counter tucked away in a corner. It was obviously closed, but there was a drop-box where I could finally deposit my key. Altogether a thoroughly frustrating and confusing experience with a company completely incompetent at communicating necessary details to a customer.