Book Hertz car rentals in Seattle

Reviews for Hertz in Seattle

Recent reviews

Traveler rating

Excellent

47

Good

20

Okay

21

Mediocre

52

Poor

0

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pick up the carfriendly staff

car was cleancustomer service

car availablegreat experience

rented a carnever rent

location was closedcredit card

wrong locationcar was dirty

pick up and drop

2.0

Cons:They did not have my reservationReviewed 14 Jun. 2020

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2.0

Pros:Nothing; honestly the worst rental car I’ve experienced in years. It’s not just Hertz problem, it was Kayak and Priceline for letting Hertz get away with making me pay to not get a Cargo Van.Cons:There were 5 travelers in a row ( I was 4th) that used Priceline / Kayak; and we all waited 45 minutes to 1.5 hours to get vehicles we didn’t request at a higher than advertised price.Reviewed 21 Apr. 2021

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10.0

Pros:Really great customer service.Reviewed 5 Mar. 2018

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10.0

Cons:Nothing it was perfectReviewed 1 Sep. 2020

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9.2

Pros:Yes but it seemed like they were under staffed. One person checking out cars and in between cleaning the cars.Reviewed 23 Jun. 2020

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2.4

Pros:Manager was racist.Cons:Manager not being racist.Reviewed 7 Aug. 2020

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10.0

Cons:Cruise controlReviewed 16 Aug. 2020

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2.0

Cons:I waited 45 minutes before I event spoke to someone. I had rented a truck which, was not available, and there weren't any available in the Seattle are and then cargo van they were able to give me was not clean, inside or out. They said they "wiped it down" but there were stains all over the place. I was then charged 3 different times the day I returned the vehicle but received no confirmation or receipt for why I was charged additionally. When I called Hertz, I waited on hold for 45 minutes before I was able to speak to anyone to dispute the charges.Reviewed 22 Sep. 2020

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2.0

Pros:Worst treatmentCons:Bad experienceReviewed 23 Jul. 2020

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10.0

Pros:Pick up and drop off were easy and efficient. Staff were friendly, helpful, communicative, respectful of COVID safe distancing, and didn’t try to swindle me into buying extras and upgrades I didn’t need. They were offered, but when I declined, they let it go. Much appreciated. Car was great, especially for the price.Cons:Parking lot is a zoo. It’s hard to tell where to enter building, where to get to the rental counter, and where to park when returning car.Reviewed 9 Jul. 2020

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4.4

Difficult Pick-upPros:Staff member that helped us was very friendly.Cons:We arrived to pick-up our car an hour before our reservation time and there were no cars onsite matching our reservation. Evidentially, this location does not store any vehicles rather they transfer them based on your reservation time from their main parking site at the airport. SO don't show up early unless you are willing to pay more. After waiting an hour the "driver bringing our vehicle was stuck in traffic" and we were given one of the "nicer" cars they had on site. IMO, this was not only a huge waste of our time, but also the friendly employees' time that helped us. I would not recommend using Hertz or this pick-up location based on our most recent experience. For comparison, two weeks ago we used National/Alamo car rentals and had zero issues with minor changes to our reservation window. Hertz strictly adheres to your reservation time.Reviewed 4 Oct. 2018

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2.0

Worst Customer Service Experience of My LifeCons:Hertz's 'No Debit Card' policy needs to be disclosed in advance of the on-site rental location. I booked my rental car, weeks in advance, paying with a debit card. When I showed up to pick up my rental that I had paid for, I discovered that a security deposit had to be in the form of a credit card, which I had not brought from Ann Arbor, MI to Seattle, WA. The agent wouldn't allow me to use my girlfriend's card, despite her being with me and giving authorization, because she does not have an active driver's license. The policy itself is Byzantine, but the most disappointing part of the experience was how unhelpful the staff was at the Hertz location. I was treated like a number, and worse yet, like a burden, when I asked them what could be done to solve my problem. I ended up renting with Alamo, where I had a great experience. When I returned to Hertz to ask about a refund, the sales associate, Ryan, asked with a straight face, for a credit card to assist with the refund. Completely tone deaf customer service. Ryan was happy to take the extra time to upsell me on the more expensive car and insurance, but once I needed help in troubleshooting the company's credit card policy, I was broomed out. I can confidently say that I will never use Hertz again.Reviewed 19 Jun. 2017

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• Has the Hertz rental car policy in Seattle changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• How much does it cost to rent a car from Hertz in Seattle?

  On average a rental car from Hertz in Seattle costs C$ 72 per day.

• What is the most popular rental car from Hertz in Seattle?

  Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Hertz in Seattle.

• How many car rental locations does Hertz have in Seattle?

  Hertz has 8 rental locations in Seattle. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Seattle/Tacoma Intl airport (SEA)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Seattle/Tacoma Intl airport (SEA)?

  Yes