Book Hertz car rentals in Seattle

Cons: There were two members of staff behind the desk and they dealt with one very difficult customer for a solid 20-30 minutes leaving a long queue of other renters to build up. Eventually when we frustrated clients asked for some service we were curtly directed to the automated terminals. Some of these didn't work so there were still only enough to serve half of the people waiting. Those that did required a significant wait time too. It all seemed like Hertz are making a big effort to cut down their labor costs at the expense of service and convenience which is poor for a company whose purpose is to provide ... service and convenience.

Cons: There was no car available. Very disappointed and inconvenienced. I will not use Kayak to make res but will contact car rental or hotel directly to ensure I have preference. Inexcusable!!

Cons: Hertz tried to reneg on the price advertised and for which I paid.

Cons: I didn't like the lack the customer service, the lack of clearly stated policy.

Cons: Car was not ready at reserved time. Had to be washed and cleaned inside. Had to wait an hour.

Cons: I lost half of my rental cost due to cancellation of prepaid car rental. I was getting in later than 5 pm and the rental location was off site of the airport. They would be closed after my arrival time and not opened on the weekend so I had to cancel the reservation.

Cons: We reserved a car months in advance, yet there was not a single car available when we arrived for the pick-up. And we learned that the office knew that to the case; however, no one called us to let us know that we should make alternative arrangements. We waited for almost 2 hours until a car was made available. The staff at the pick-up location was extremely unhelpful and non-communicative about when we could expect to get a car and the status of our rental generally. Numerous other customers, who were getting their rentals through State Farm Insurance were given priority over us. It was an extremely frustrating and annoying experience.

Cons: I got a Lyft REALLY far from the airport to pick up my car, and was told that there wasn't one! And there were a lot of people in the lobby in the same predicament. So I was stuck out in the northern suburbs of Seattle with no ride. I was so mad. I'll never rent with Hertz again. And since this may be a Kayak, I'll probably never reserve through Kayak again either.

Cons: I booked the reservation for a hertz airport pick up. When I got to the rental center, it was not the airport facility but for a location about 3 miles away. The hertz member couldn't do anything. We had to pay for a $20 uber to get to the location. Same with drop off, we had to drop off at local Marriott because of location hours. We had to pay an extra city tax that was unexpected as well. I felt deceived by the location and honestly it was more expensive in money and time.

Cons: They never gave me the car! They ruined my long weekend! Worst experience ever! They just didn´t have cars. Then they said it would cost me twice the price. It was terrible! They ended up giving me the money back and telling me they didn´t have not even one car available for me in the area.

Cons: Complete lack of customer service when turning car back in. Had to find a Hertz Fleet Sales rep to turn in keys and it appeared to be an issue with him. No one formally check car back in for me.

Cons: They were understaffed at the location and the waiting time seemed longer than necessary. I was charged for being late after watching the agent spend 15 minutes on the phone with a customer while there were 2 of us waiting to return cars and only the one agent there

Cons: They did not have the car on site for more that 1 hour after my arrival. There were customers at Hertz that had waited 3 hours for their reserved vehicles.

Cons: Pick-up was a nightmare.

Cons: The original location I was booked to pick the car up from told me they didn't have any cars. Went to a different location and they had a car available but charged me 30% more than my original booking because it wasn't a comparable car to the one I had booked...that was not my fault. This is poor business and terrible customer service. It was their mistake, but they made me pay for it. I paid the extra because I needed a car and was in a jam. Would not book with Hertz again.

Cons: The rental pick up was 20+ miles from the airport. Between the taxi fare there and the change return cost I spent an additional $110 and 2.5 hours of our time

Cons: Long wait at the counter, then frustration because I didn't have my priceline confirmation number, then even more frustration upon hearing it was the wrong location. Agent wasn't as helpful as she coujld have been. Will avoid Hertz.

Cons: Despite pre-paying for this vehicle, no car was available for us. The local rental office was remarkably rude and unhelpful, notifying us by phone only 30 minutes prior to pickup that no car was available, and that no car WOULD be available. We missed that call, and arrived at the local rental office across town after a $30 uber ride. The service staff was staggeringly rude, made no offer to help locate another car or to assist in any way. I was kind of blown away.

Cons: Reserved a 4Runner type vehicle, received a Hyundai Sonata. The sonata was not a bad car, however we wanted the extra space and power of the 4runner for our trip. I had made a reservation three months in advance... its clear that hertz had no intent to provide the vehicle I was promised. The staff at the local Hertz was great, and did there best to acomidate, however their advertising is designed to mislead the consumer. Not to mention the $150 in extra fees that were not part of the original quote... I will avoid hertz when possible in the future.

Cons: Never rented the car. It was 20 minutes away from the airport at SeaTac. It would have taken me a $54 Uber ride to get to it, EACH WAY. Will never do business with Kayak again!

Cons: That Hertz tried to convince us that the insurance we had purchased through Kayak was not sufficient to cover all eventualities and that we should also buy theirs!

Cons: They didn't have a car ready for me, nor did they have a time it would be ready. Supposedly they did not have contact info on file, which seems impossible because I received confirmation emails. We had to cancel and book a different service, and pushing back our departure by hours.

Cons: When booking my rental car, I chose the "airport" location in Seattle. Upon arrival I took the shuttle to the huge car rental location, waited in line over 1/2 hour, only to find that I needed to go to the Hertz desk at the Marriott airport hotel. So, I had to lug all my luggage around the rental car building, find the shuttle back to the airport, then find a different shuttle for the Marriott, get there and get my rental car. I was very frustrated as it took over 90 minutes to do this. If there are 2 "Airport" locations for Hertz, they should specify which one!! Next time I travel to Seattle I will know, and will actually specifically seek out the Marriott location. Not only was it less expensive there, there was no wait, and the customer service folks were all very helpful. Hertz just needs to indicate which location you are renting from.

Cons: Thought I was renting a car at the airport. Turned out it was 25 miles away. Had to take an Uber to get it.

Cons: Everything! From the fact that I had to wait to the car an hour , being blamed for coming late several time by the rental employees (i am coming from airport , like it is not obvious that sometimes there are delays ) , and from the fact that I had only 3 hour window to drop of the car on Saturday (9am-12pm) cause the office is located in shady neighborhood ( quoting the rental employees "we do not have drop box cause people in this neighborhood will steal the Dropbox) . Overall - terrible experience will never do that again!

Cons: The staff at the location i rented from were rude and extremely unprofessional.

Cons: I didn't like how much of a hassle it was that I couldn't book my car rental with a debit card. Understanding the reasoning behind why they don't charge debit cards, my understanding was that if I was able to show proof of a round trip ticket then it would be okay to use my debit card AND our car rental return place was going to be at the airport. Also, when I booked for the car KAYAK it said that my final price was the price that I paid for my car rental with my credit card at the time of booking. Maybe there was a fine print somewhere and it was my fault for maybe not thoroughly reading everything but it was just such a hassle because I'd much rather be paying with my debit card since it's easier to manage my expenses that way and I have overdraft protection anyways.

Cons: Not only did they not have a single vehicle to fulfill my reservation, or the other two people who also had reservations on the same day, they treated us very poorly. So I walked .25 mile down the road and was in a car for $60 less 30 minutes later.

Cons: Hertz tries to sell you several different items on pickup. I am already paying a lot for the car, especially with under 25 additional costs, ask me about those extra costs online to save my time!

Cons: Above

Cons: Hertz's 'No Debit Card' policy needs to be disclosed in advance of the on-site rental location. I booked my rental car, weeks in advance, paying with a debit card. When I showed up to pick up my rental that I had paid for, I discovered that a security deposit had to be in the form of a credit card, which I had not brought from Ann Arbor, MI to Seattle, WA. The agent wouldn't allow me to use my girlfriend's card, despite her being with me and giving authorization, because she does not have an active driver's license. The policy itself is Byzantine, but the most disappointing part of the experience was how unhelpful the staff was at the Hertz location. I was treated like a number, and worse yet, like a burden, when I asked them what could be done to solve my problem. I ended up renting with Alamo, where I had a great experience. When I returned to Hertz to ask about a refund, the sales associate, Ryan, asked with a straight face, for a credit card to assist with the refund. Completely tone deaf customer service. Ryan was happy to take the extra time to upsell me on the more expensive car and insurance, but once I needed help in troubleshooting the company's credit card policy, I was broomed out. I can confidently say that I will never use Hertz again.

Cons: Location was closed at my specified pickup time. I found this out before my trip. I tried to rebook with Hertz, but the cost was much higher than what I originally booked. I am greatly dissatisfied with the business practices Hertz has as a corporation. I will never prepay for a rental because I was forced to pay a cancellation fee. This fee is unfair because the reason is beyond my control. Hertz offers no flexibility and I spent too much time talked to customer service representatives. I booked this reservation months before my trip, but ended up doing no good. The system should never allow.you to enter a debit card because Hertz kept telling me they would not accept the reservation.

Cons: There is three people crammed into one room with a bathroom off in one corner. It seemed to me they are very busy. The wait time wasn't to bad on the drop off but not the pick up it seems they were missing a lot of cars and thankfully I prepaid and was able to be bumped up and out within 20 mins.

Cons: Misleading pick up location. Should have been at the airport but was at a different location. When called to adjust location, they wanted an additional $600. Took public transport and Uber to rental location to find out they released my reserved pre-paid vehicle. Had lost original booking credit card so that was an additional road block. They had to cancel my reservation and re-book but didn't want to give original rate. They said they would refund my original money in 10 days but they needed to charge me a second time for the reservation. They couldn't provide me any prof that I would be getting my original reservation money back. Complete hassle from start to finish. never renting from Hertz again.

Cons: OMG! My car rental was way too far from the airport I had to take an uber which was like another $50 and there were some charges that I was charged for and then they aren't open on Sundays so I had to pay another $50 to drop off the car elaewhere. It's just inconvenient when you are trying to save money

Cons: No cruise control...

Cons: There was no car for us even though we reserved one!

Cons: had to swap cars. first was not the best. had a flat that they got fixed for me. second car was brand new. experience overall was good.

Cons: There was no cruise control in my vehicle. Driving over 1000 miles in a short period of time it would have been nice to have. I wasn't told there was no cruise control. They asked if I wanted to upgrade, but didn't give me the benefits of upgrading.

Cons: Apparently, despite having a confirmed reservation, they had no cars. And no one called. I had no missed calls and no voicemails. Extremely poor customer service.

Cons: With a glitch in Hertz' system, there were actually NO CARS for rent, though it was allowing cars to be booked; not just through Kayak, but through the Hertz system directly. After walking over two miles to the Hertz facility, I was told there were no cars and I wasn't the only one with that problem. There were at least four groups of people stranded in the Hertz facility and the agent offered no help.

Cons: Misleading pickup/dropoff NOT at airport.

Cons: I didn't like the pick up process, it took me almost 1 hr to pick up my car and due to my husband military flight we had to extend for an extra day and it cost almost half the price we paid for a whole week , WHAT A RIP OFF AND THAT'S RIDICULOUS !!!!

Cons: No res

Cons: -arrived at 10am on a weekday and still only THREE cars to choose from in the conpact lot (no info on any vehicle btw, like MPG) -$200 required hold fee not detailed in earlier reservation. -65% ADDITIONAL in fees and taxes for standard over 26 driver WITHOUT insurance ($126 -> $207). - ridiculous "gold club" membership that's bottom Tier and only diverts NECESSARY desk clerks from the main counter (one straight up and just clocked out on break 25 min early)

Cons: Original reservation was Seattle downtown, Wed., April 26th,'17. I received a call from Ryan with your Seattle office. Just before he called my flight was delayed 3 hours, arriving around 8pm. He told me the office would be closed by my reservation would be good at the airport. Called the airport office with phone # provided by Ryan. Gentlemen confirmed the reservation and issue, but I was told the taxes maybe different (thats OK). Arrived and my reservation was there by my prepayment was not honored. Attendent could see it in the system but could not access it for use against the rental. Add to make a separate car rental. So we paid double. Who do I talk to because the SeaTac attendant was clueless. Confirmation NO. H25049702F0, Ralph Rogers

Cons: I had to cancel because it was not ordered from the airport! I will not be using your site in the future.

Cons: had to wait over an hour -unfriendly staff -our reserved car was given to tourists that cam the day before

Cons: Terrible customer service - I had to wait 45 minutes for someone to arrive at the office to get my rental in the middle of the afternoon. The waiting room was filthy, and I sat next to a dirty shopping cart and orange cones in the waiting area. The staff was incredibly rude and tried to charge me $70 for a tank of gas for a CAMRY before I had even picked up the vehicle. I scheduled my drop off time online and confirmed the drop off time with staff at pick up. When I arrived to drop off the vehicle at the designated drop off time, however, the lot was closed and I could not find a drop box. I spent 45 minutes on the phone with Hertz, and they tried to charge me $110 to have the vehicle towed. They eventually had me leave the vehicle on the side of the road, unlocked with the keys under the seat. While I was dealing with Hertz for so long, I missed my flight and had to spend the day on standby at the airport in order to get home. The 1-800 Hertz line kept telling me that they couldn't do anything and I would just have to talk to the on-site manager, but when I spoke with the on-site manager (after leaving numerous messages) she informed me that she couldn't help and I would just have to go through the 1-800 number. I filed a formal complaint with Hertz, but I have yet to receive any type of refund or actual apology aside from, "we apologize for the inconvenience."

Cons: A little more than we'd have liked to pay, but who doesn't like to pay less?!

Cons: Not open Sundays, wanted to change payment option.

Cons: we were given misinformation upon booking by a Hertz representative that greatly changed the trip for us, and we weren't made aware of the misinformation until we were picking up the car when it was too late to go to another company.

Cons: Attempted up sell was not expected. Already checked my options prior to reserving.

Cons: Booked it for the airport. Arrived there and they informed me it was for the other side of town, and they were closed.

Cons: They allowed me to make a reservation, then fly across the country only to run my credit and deny my rental. Terrible customer service. Then, after my wife completed the reservation, the first car they brought broke down in the lot. The second car was not what we wanted. Just a bad experience in every way conceivable. Close to the airport but no shuttle? Why does this place exist?

Cons: The counter only gave me options that included insurance. I selected what I thought was a basic rental, but was instead the basic insurance. It's my own fault, but I hate when business don't even present you with the cheap option and make you ask for it. I was tired and didn't think it through. Sales tactics like that tripled my expenses, and ensured I will never rent from Hertz again. They've permanently​ lost me as a customer.

Cons: Can't understand you don't advise people about the fact they need to book with the credit card of the driver. I experienced very unneeded time consuming events by picking the car up before I got told not to be able to actually rent it. The card was not under my name, I genuingly beliefe it's your jonmb to make that VERY clear duei g the time of booking!

Cons: Pricing became confusing. Hertz came out way ahead.

Cons: Not open on weekends

Cons: Car was not ready at pick-up time. Took about 90 minutes beyond time of waiting. Tire pressure sensor light was on, and employee filled tires, and light went out. On the second day of driving the light came on again and stayed on. Exchanged this car for another at my destination location. Second car was noticed to have a non-functioning headlight. Exchanged again. No problems with third car. No compensation for multiple exchanges and waste of my time of more than 4 hours. Original office did not call back on 2 occasions as promised.

Cons: I booked a rental car from Hertz to pick up upon my arrival at SeaTac. I followed the signs and got on the shuttle to the SeaTac Rental Car Facility. At the Hertz counter they had no record of my reservation. After looking at my documents they said that I had to pick up my car from a "Hertz Car Sales" lot three miles away. The only way I could get there was to pay $25 for a cab. Because the Hertz Car Sales lot was open only Monday thru Friday and I was returning my car on Saturday I was instructed to drop it off at the Seattle Airport Marriot. There was one and only one small sign "Hertz" with an arrow pointing to the hotel parking lot. I drove around and around looking for another sign indicating where to go to no avail and eventually parked and went inside. After going around the perimeter of the central swimming pool twice I was able to find the lobby, where I asked about the Hertz drop-off. No one at the desk had any idea where it was. I repeat: NO ONE AT THE DESK HAD ANY IDEA WHERE IT WAS. Fortunately there was a nice woman with a lovely Eastern European accent who came to my aid. She did not know the location of the Hertz office and took me outside to the check-in station at the front entrance. The guy there told us that the Hertz office was inside. After another circuit of the perimeter of the swimming pool we saw a SMALL, barely noticeable sign pointing to the Hertz "office", a small, easily missed counter tucked away in a corner. It was obviously closed, but there was a drop-box where I could finally deposit my key. Altogether a thoroughly frustrating and confusing experience with a company completely incompetent at communicating necessary details to a customer.

Cons: Tried kiosk didn't work - lost 4 places in line

Cons: Needed to extend for a day due to bad weather and they took advantage by over charging the extra day.

Cons: Tried to sell me insurance I didn't want, even after I said I didn't want any

Cons: Had made a booking weeks in advance! It was confirmed. Day before the booking, I receive a voicemail from a blocked number - it's hertz local branch manager, notifying me that they do not have a car for me - basically telling me not to bother coming . Did not even leave me a number to call back on . I called the corporate hertz number multiple times seeking their help - Long story short , they were zero helpful and basically told me that it's up to the local branch manager . They even failed to connect me with the local managers phone number . In my last call , I was told that the local branch manager would call me first thing in the morning to sort it out - did not receive this call . This was the worst car rental experience of my life . I don't even know who to complain to... completely ruined my trip over the Christmas weekend .

Cons: This Hertz location was locked and empty when I arrived. It seemed the employee had stepped out (perhaps for lunch). The # that was on the sign was clearly just the # for inside the location. The employee arrived about 20-30 minutes after I did (about 20 minutes past my scheduled rental start time, to be fair). Other than that, the service was friendly and helpful.

Cons: Spent over an hour on public transportation to get to the rental location where I reserved a car, and when I arrived there were no cars available because the "system doesn't register how many cars are available, therefore you are not guaranteed a rental even though you have a reservation". Basically Hertz lets you reserve a car online without actually confirming they have a car available for you at the location, or at all! Very disappointed in Hertz and their lack of adequate software which results in lack of customer consideration.

Cons: We were told we could return the car up to 5 p.m. on Friday. However, they closed the office at noon, and we had to go all the way to the airport to leave it or else be charged for the extra two-three days of the weekend. Luckily we were able to get it to the airport, but only by inconveniencing the people we were visiting.

Cons: I didn't actually end up getting the rental because Hertz called that morning, as I was on my way to pick up the car, to tell me that they actually did not have a car available for me. I had to rearrange my entire weekend plans because of this.

Cons: Only hours before I needed the car, Hertz called and told me that none were available. I had to find a different rental service, where there were other people in line because Hertz had canceled on them, too. Totally unacceptable.

Cons: Looks that Hertz were false-advertising by posting a low rate under the downtown location and then telling customers to pick up the cars at the airport office.

Cons: Did not like the sales pitch to upgrade. Also, the bill was a lot more than "estimated" by the staff. However, after I asked them to check their figures, and corrected for the misunderstanding about a "free" additional driver, the price actually went below the quoted price.

Cons: We requested a drop off online at 3pm only to be told when we picked up the car that they closed at 2pm. We had to scramble to change our Ferry reservations and plans. It took WAYYYY too long to get our car. Stood in line for 45 minutes with only 2 people. Also, every other sentence out of the person's mouth was trying to sell me something. Other car rental services have been MUCH quicker. Also, paid for an "upgrade" which apparently means something without an automatic locks or cruise control. Not a great experience.

Cons: Rude service. Went to Enterprise up the street instead, who were more than willing to accommodate us when we needed - not when they felt like it.

Cons: Hertz does funny things to your account when you return the car.

Cons: I had reserved a compact car. What they gave me was a downgrade -- a Toyota Yaris -- but insisted that the car was in the same class as the one I had reserved. I don't think so! They wouldn't refund the price difference. There was also a loose piece on the left rear of the car that flapped violently in the wind at freeway speeds, forcing me to keep my speeds under 60 mph.

Cons: Nothing.

Cons: So I rented through Kayak and carrentals.com, and was quoted an $81+ cost. When I got to Hertz, they did not honor that reservation. Instead I paid almost twice as much. DO NOT RENT FROM HERTZ THROUGH THIRD PARTY SITES.

Cons: rental was not honored. also there is no customer support at kayak. no way to fix the issue. really screwed me.

Cons: The manager theresa, and the way she and her associat schemed us.

Cons: The Nissan I rented had a small issue with it's heater blower motor being very noisy when turned up to high. No big deal, otherwise the car was perfect.

Cons: Hard sales pitch for insurance, gas unnecessary and left a poor impression. Unaccounted for taxes increased final price dramatically. Could have been communicated better from the beginning.

Cons: Car was not cleaned very well. When returning car, no one was at the rental location to take car, so I left keys in after hours drop box. This was on a Monday at 4pm (well within business hours).