Book Hertz car rentals in Estero

Reviews for Hertz in Estero

Recent reviews

Traveler rating

Wonderful

4

Very good

0

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

2

6.0

I had to swap car in another city due to a mechanical problem. It took over an hour without any reduction in rate and a very low gas tank.Reviewed 4 Nov. 2022

review from

10.0

All goodReviewed 17 Feb. 2022

review from

10.0

Everything went great, no issues at all.Reviewed 30 Nov. 2021

review from

10.0

Cons:Just a little quicker with the paperwork part of the transaction. Otherwise everything was great.Reviewed 23 Apr. 2021

review from

10.0

Pros:Very helpful. We came in one day early and they accommodated usCons:NothingReviewed 21 Apr. 2021

review from

2.0

Pros:Nothing. It was a terrible experience.Cons:The pickup was 12 noon on a Saturday and it closed at 12 noon and no one was there. The next day it opened was Monday. I tried calling the local phone numbers and they couldn't talk until Monday. I then tried to call the national support Hertz number and had to wait for about 40 mins on hold (probably because they are bankrupt and have no support staff) and then the guy tried to get me a car from another location but then disconnected. I then called back and waited on the phone for about 30 mins and then got the same guy on the phone (he may be the only guy working) and just cancelled the reservation. AWFUL!Reviewed 19 Apr. 2021

review from

2.0

Cons:When I booked through Kayak the search engine not only changed the dates but also the pick up location. Unfortunately I did not notice this until after payment was made and I showed up to pick up the car. It has been a nightmare since. The Hertz employees I encountered through out this fiasco were rude and unhelpful. I will never use Kayak to book anything ever again.Reviewed 28 Mar. 2021

review from

6.0

Cons:Charging $93 dollars extra to drop the car off at airportReviewed 22 Dec. 2019

review from

10.0

Pros:ExcellentReviewed 16 Apr. 2019

review from

8.8

Cons:Was unable to refund the unused day because it was a prepay. Wish I would have known thisReviewed 24 Jan. 2019

review from

4.4

A disaster from the beginning...Pros:The car itself was nice and clean. Drop off was quick and easy.Cons:It took nearly 1.5 hours standing in line to get my rental - almost as long as it took to fly to FL! Then they said something was wrong with my rental agreement and they had me listed as returning the car to another airport! After that was corrected (for pickup/return to same location), they said the rate was wrong. After getting a manager to sort it out, they said something about an extra $50 due to the change, but the manager waived that. Drop off on return was easy and quick. When I returned home, I found a $700 charge on my credit card from Hertz IN ADDITION TO the original rental amount! They told me since I hadn't used the full 24 hours rental on return, they reverted it to an hourly rental for the final day at $38/hour!! After 2 hours on the phone with representatives, trying to get a clear explanation of this billing, it was finally reduced to $70. I will NEVER rent Hertz again. They blamed Kayak for they way reservations are made, my point to them was I paid for x number of days, returned the car earlier than anticipated, and should not be penalized, regardless of how the reservation was made. I unfortunatley left the original paperwork (rental agreement) in the car upon return, or I would have fought them even more over the $70.Reviewed 30 Dec. 2018

review from

2.0

Cons:I made arrangements for a rental online via expedia a while ago. 3 days before I left for my vacation trip to FL, Hertz rental office called me to confirm rental. It was from a pickup location that I did not make. I asked for the pick up location be changed to Ft. Myers Airport where I initially thought was where I was picking up rental car. Hertz rep could not make the change, referred me to the 800 number to make changes. I did that and was assured by the rep. that it was taken care of. I arrive at Ft. Myers Airport only to be told no it was not reserve nor could they do anything about it because I prepaid. Took a taxi (cost $ 10.00) to the Holiday Inn location that was on a my original reservation, only to be told the office was closed on Sundays!!! I had to rent a car from another close by car rental company. Needless to say, It was not a good start to my vacation. Very disappointed. Donna Maichle 302-420-6684 dlmaichle59@verizon.netReviewed 15 Oct. 2018

review from

More

• Has the Hertz rental car policy in Estero changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Estero?

  Compact (Ford Focus or similar) is the most frequently booked rental car type from Hertz in Estero.

• How many car rental locations does Hertz have in Estero?

  Hertz has 2 rental locations in Estero. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: SW Florida Intl airport (RSW)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from SW Florida Intl airport (RSW)?

  Yes