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4.0
Unfortunately Hertz overbooked and it was a nightmare getting a rental it took over 2 hours for us to be given a car.Reviewed 24 Sep. 2023
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2.0
Could not find my reservation and charged me more than.was listed on Kayak.Reviewed 11 Sep. 2023
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4.0
They definitely needed a lot more people for check in. Took close to an hour. Also, I paid for the additional driver and they ended up doing the calculations in a way that they charged tax on the entire vehicle cost and additional driver instead of just the additional driver (since I had already paid the other costs). So my tax was like $7 higher than it should have been. Its not a lot of money, but it is the principle.Reviewed 31 Aug. 2023
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2.0
I understand it was a holiday but it took two hours to get a rental car that I had already paid for. The car had multiple major dents and scratches and then Hertz said it was my responsibility to go to their website (no one could tell me exactly where on the website) and up load my pictures. The person that checked me out and was supposed to identify the pre-existing damage, basically handed me the form and said for me to write it down. There was no space on the form to adequately document it. I took pictures and video showing the Hertz employee the pre-existing damage before we left. It started my vacation on a negative note. I will never again rent from Hertz.Reviewed 6 Jul. 2023
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10.0
NothingReviewed 28 Jun. 2023
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2.0
Awful. Reservation not actually reserved. Had to wait in a line for 1.5 hours while **1** agent slowly dealt with a huge queue of people. Delay made me late for photo shoot i was directing. Hertz= never again.Reviewed 1 Jun. 2023
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2.0
They not honsteReviewed 26 May 2023
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4.0
it took over 1/2 hour, maybe even 45 mins to get through the line to get the rental car. it smelled like smoke or something gross in the car. took another 10 mins to get out of the parking lot due to the line. because of all this (and my flight had a slight delay) i wasnt able to make my appointment in seattle, which was annoying. my husband always pushes me to use hertz because its supposed to be better, but i disagree...Reviewed 7 Apr. 2023
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10.0
The signage at Sea tavern for Hertz could be much betterReviewed 7 Apr. 2023
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10.0
Found a receipt that showed the previous rental was 4x cheaper than what I paid. Still trying to figure out how to get cheap rentals.Reviewed 3 Apr. 2023
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10.0
Immediate check in and emailing receiptReviewed 11 Jan. 2023
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2.0
The vehicle we ended up with was nice for the long drive, but waiting for 3 hrs only to be immediately handed a vehicle upon my 3rd check-in was just not OK. There was nobody else left in the entire lobby.. we were driving to Denver because our flight was canceled for a week. Actually terrible experience.Reviewed 2 Jan. 2023
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