Find reviews that mention:
4.0
Not sure what happened, I was told I had to go to an off site location in San Francisco vs the airport location. Why would I do that as my return flight was hours before the off airport location would open. Canceled the reservation booked with a vendor at airportReviewed 25 Jun. 2022
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10.0
Pick up and drop off was super easy and they gave us a free upgrade! Really smooth ride all the way.Reviewed 30 May 2022
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8.0
I liked Althea the car attendant. She was super friendly and helpful with my needs. She checked me in, took me to the car. Helped me with my suitcase. Showed me the little features about how to drive the car because I never seen the type of car dials before. She was all around cool. Give that girl a raise.Reviewed 6 Nov. 2021
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10.0
Everything with National was excellent. The check in was easy, the attendant was extremely helpful. I will use National again as well as KayakReviewed 23 Jun. 2021
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10.0
Best experience.Pros:Loved every minute of it. Will be back again.Reviewed 19 Nov. 2018
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2.0
No credit card? No rentalCons:I’m local to the area, and without a round trip airline ticket, they would not let me rent a vehicle with my debit card.Reviewed 17 Sep. 2018
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9.6
Pros:The car at pickup had almost empty gas but on request, the agent filled it up.Cons:National should provide pick up service within a few miles.Reviewed 14 Sep. 2018
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4.8
Car was dirty, dented, and overdue for an oil change.Cons:Was hard to see in the dark garage, but once you got into the sunlight you could see a few dents, and also how dirty the car was. Then, a few miles in the car started saying it was overdue for an oil change, that makes me wonder how well they check these cars over when it's already OVERdue! Not too thrilled about it.Reviewed 4 Aug. 2017
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6.8
Would have been perfect if not for the child seatsPros:Everything but the child seatsCons:Car seats were really bad value for $13/day per piece (we needed 2). They were the cheapest possible seats, it would have been cheaper to just buy them. There was no good solution for a 42lb kid - too young for a booster seat, too big for the car seat. We had to shoehorn her into the available seat. Pickup of the car was good, but the person in charge of car seats was rude and seemed annoyed by my request to see available seats.Reviewed 17 Jul. 2017
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2.0
Watch your locationCons:It's my own fault for not investigating closer, but I was under the impression that my San Francisco rental would be picked up at the airport. When I arrived at said airport with my husband, two kids, 4 suitcases, 4 backpacks, and 2 car seats, I was informed by a rude National employee that my rental was to be picked up at the train station, which was at least 30 minutes away, and she could do nothing to help me. I ended up renting a car from Alamo by calling and reserving a car on the spot. I am unlikely to use Kayak again.Reviewed 9 May 2017
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9.6
Cons:We found a chocolate chip cookie on the floor in the front seat and a candy bar wrapper left in the console.Reviewed 8 Oct. 2016
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8.0
Pros:good serviceCons:had to pay more than was quotedReviewed 29 Aug. 2016
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