I will never do business with Kayak or Dollar again! This was a total disaster. My rental confirmation said SAN (off-airport shuttle) with an address in San Diego. What it did not say is the address was 20 miles away and there would be no shuttle transportation to or from the pickup and drop off destination!!! I was on my own both ways, and, as it turned out at an extra expense of $180!!! In addition when I did pick the car up I was charged an extra $66 for a 'transit fee' that was not listed on my confirmation. The ordeal cost me time and money, was a violation of the implied contract with Kayak and Dollar, and completely misleading in the terms of that contract. I have rented many cars in many cities. There have often been from off-airport locations with a shuttle provided. NEVER has the location been miles and miles away with no actual transportation provided from the airport to the pick-up location!
I was told we would have a ford transit to fit my 6 individuals and all their luggage. I even called in advance with no answer. I was given a kia caravan and told it would fit us all. Obviously it did not. So I had to rent another vehicle but was asked ti return it to California. I couldn't do so because we we were flying out of Las Vegas. So not only did I pay extra for a 2nd vehicle I was charged nearly $230 for not returning it to California. Not happy at all and will be telling all my friends who travel often to not rent from you.
I liked NOTHING. Dollar (or Kayak) completely ignored my request for a car to be picked up in the San Diego Airport area with access to me after I arrived from my flight. Instead, never clearly explained or otherwise made possible, Dollar (or Kayak) chose to rent me a car to be picked up in some alleged place in San Diego that serves some airport in Mexico. When I arrived and took the shuttle from the Airport to the Dollar location, I found a long line of customers and over the next 45 minutes in line watched and discovered that the Dollar agents were trying mercilessly to scam customers into purchasing different cars or pay for extras they did not need. The agents were few in number in low in abilities. No goodwill or effect to truly help customers (many who appeared to leave without a car, all of whom were upset with the service). One agent during the process mentally broke down and left. Others ran off for breaks. When my turn came, I was told they had no reservation for me, and no cars to give me, in any event. When I gave them the number of my reservation, they simply said that was in another office. I asked if there was anything they could do or recommend -- the answer was No. As I left, the agent serving me made a general announcement to the long line of customers that Dollay was not honoring any of the reservations made the day before (whatever that meant). I left with no car and had to take a taxi to my destination, at a cost of $100. Needless to say, I will not again attempt to rent any car from Dollar (or Thrifty) and I will not seek Kayak's assistance in renting cars, likely anything else. The worst service I have every received in my long life.
Flawless. Line could have been shorter at pick up. 2 terminals put of many were open.
Someone that could answer the line after 5pm.
I rented with the understanding that I could pickup the car at the San Diego airport. It turned out the location to pick up the car was 22 miles away and a half hour drive. And there is no free transportation available. It’s on your dime to get there. This is insanity. You need to make it very clear that the location is 22 miles away from the airport. I seriously doubt you will have any takers.
