Guest reviews
Overall rating
7.1
Good
Based on 2,817 reviews
Cleanliness
7.0
Comfort
6.9
Pick-up/Drop-off
6.0
Value for money
7.0
Pros
"Car was nice, fast service."
(in 2675 reviews)
"Friendly staff, easy drop off."
(in 754 reviews)
"Counter- free upgrade, great price!"
(in 776 reviews)
Cons
"Didn’t have any cars available."
(in 130 reviews)
"Very poor customer service skills."
(in 167 reviews)
"Car smelled like dirty feet"
(in 250 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
great car
car was great
car available
picked up the car
compact car
drop off the car
great price
friendly staff
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long line
great experience
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4.4
Easy drop off
Pros: Quick and easy drop off
Cons: There is no Thrifry drop off, if I didn't know to take to Dollar I would still be wandering the airport.
review from
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2.4
Thrifty and Kayak -- Bad combination
Cons: I made two Thrifty Car reservations using Kayak. When I tried to pick up the first car Thrifty said the reservation was cancelled. Sure enough, I checked the Kayak paperwork and the reservation cancelled automatically two hours before the scheduled pick up time. I checked the next reservation 3 days in the future and found that it too automatically cancelled 2 hours before the scheduled pick up. I called both Kayak and Thrifty and neither could change it. Absolutely useless.
review from
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10.0
They made it so easy and were so very friendly!!
Pros: The location was close to the airport, the shuttle was clean and easy to find, and the employees were so kind and very efficient!
review from
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3.6
The highlight of this experience was surrendering the vehicle.
Pros: It was exhilarating being reprimanded by the check in desk for declining their own insurance, even though I had already purchased insurance via Kayak.
Cons: The rented Ford Fiesta may have once been a viable vehicle, but the transmission barely cycled--leaving me stranded more than once in the middle of intersections. What a piece of junk.
review from
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3.2
Worse than the DMV
Cons: A single person running the counter when checking in. Zero ability to answer questions. The car treated me like a teenager with having speed limited to 80, volume limited to 9, seat belts that would shut off the radio if they weren't plugged in. There wasn't a drive to pick us up from the location to go back to the airport. Overall, the situation was a disaster.
review from
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4.0
The Handling of the Car
Cons: The handling of the car that I was given was terrible. It was very sensitive, which made it tough to drive especially when on the highway. In addition, the lady at the counter said the upgrade was $12 and when I got the receipt, it as $20.
review from
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8.4
Great car, great rate, sketchy location and unhelpful employees
Pros: The car was brand spankin' new, for an unfathomably low price. Drove well, great gas mileage. If you pay by credit card, don't get the insurance! Your credit card company most likely has car rental insurance built in (obviously, you should double check first). Don't let them try to push insurance on you.
Cons: The location is pretty awful and not on the Airport grounds. The folks working there are not helpful, slow, and don't understand customer service.
review from
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3.2
Not what I purchased
Cons: I purchased a specialty car that was shown as a smaller suv on Kyak. When I got to Thrifty I was given a compact car. They asked if I wanted to upgrade to what I got online- for double the price. WILL NOT go through Kayak/Thrifty again!
review from
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8.4
Pros: The staff was very friendly and helpful.
review from
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8.0
Cons: Pick up in Charlotte, no cruise control
review from
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8.8
Great car and value, counter could use more assist
Pros: The service was perfect and the assistants extremely friendly. My car was clean inside and out. The price was fair.
Cons: The location seemed understaffed so, pick-up processing was slow.
review from
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2.8
Confusing, unfriendly
Pros: Convenient to terminal
Cons: There is NO sign ANYWHERE indicating where to return Thrifty rentals. Good thing I remembered that Thrifty and Dollar are somehow related or I might have been driving around for a half-hour looking for where to return the car. The person who processed the return was very unfriendly, seemed like she did not like her job (or me for that matter.) I asked where Thrifty was and she said, "On Wilkinson." So I asked if I needed to return it there and she looked at me like I was crazy and said, "No, here." ME: "So Thrifty and Dollar are the same?" HER: "You return Thrifty here." ME: "There's no signs anywhere for Thrifty." HER: "You return them here." Well OK then. Bad experience from start to finish. Won't be back.
review from
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10.0
They made it so easy and were so very friendly!!
Pros: The location was close to the airport, the shuttle was clean and easy to find, and the employees were so kind and very efficient!
review from
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8.8
Great car and value, counter could use more assist
Pros: The service was perfect and the assistants extremely friendly. My car was clean inside and out. The price was fair.
Cons: The location seemed understaffed so, pick-up processing was slow.
review from
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8.4
Great car, great rate, sketchy location and unhelpful employees
Pros: The car was brand spankin' new, for an unfathomably low price. Drove well, great gas mileage. If you pay by credit card, don't get the insurance! Your credit card company most likely has car rental insurance built in (obviously, you should double check first). Don't let them try to push insurance on you.
Cons: The location is pretty awful and not on the Airport grounds. The folks working there are not helpful, slow, and don't understand customer service.
review from
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8.4
Pros: The staff was very friendly and helpful.
review from
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8.0
Cons: Pick up in Charlotte, no cruise control
review from
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4.4
Easy drop off
Pros: Quick and easy drop off
Cons: There is no Thrifry drop off, if I didn't know to take to Dollar I would still be wandering the airport.
review from
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2.4
Thrifty and Kayak -- Bad combination
Cons: I made two Thrifty Car reservations using Kayak. When I tried to pick up the first car Thrifty said the reservation was cancelled. Sure enough, I checked the Kayak paperwork and the reservation cancelled automatically two hours before the scheduled pick up time. I checked the next reservation 3 days in the future and found that it too automatically cancelled 2 hours before the scheduled pick up. I called both Kayak and Thrifty and neither could change it. Absolutely useless.
review from
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3.6
The highlight of this experience was surrendering the vehicle.
Pros: It was exhilarating being reprimanded by the check in desk for declining their own insurance, even though I had already purchased insurance via Kayak.
Cons: The rented Ford Fiesta may have once been a viable vehicle, but the transmission barely cycled--leaving me stranded more than once in the middle of intersections. What a piece of junk.
review from
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3.2
Worse than the DMV
Cons: A single person running the counter when checking in. Zero ability to answer questions. The car treated me like a teenager with having speed limited to 80, volume limited to 9, seat belts that would shut off the radio if they weren't plugged in. There wasn't a drive to pick us up from the location to go back to the airport. Overall, the situation was a disaster.
review from
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4.0
The Handling of the Car
Cons: The handling of the car that I was given was terrible. It was very sensitive, which made it tough to drive especially when on the highway. In addition, the lady at the counter said the upgrade was $12 and when I got the receipt, it as $20.
review from
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3.2
Not what I purchased
Cons: I purchased a specialty car that was shown as a smaller suv on Kyak. When I got to Thrifty I was given a compact car. They asked if I wanted to upgrade to what I got online- for double the price. WILL NOT go through Kayak/Thrifty again!
review from
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2.8
Confusing, unfriendly
Pros: Convenient to terminal
Cons: There is NO sign ANYWHERE indicating where to return Thrifty rentals. Good thing I remembered that Thrifty and Dollar are somehow related or I might have been driving around for a half-hour looking for where to return the car. The person who processed the return was very unfriendly, seemed like she did not like her job (or me for that matter.) I asked where Thrifty was and she said, "On Wilkinson." So I asked if I needed to return it there and she looked at me like I was crazy and said, "No, here." ME: "So Thrifty and Dollar are the same?" HER: "You return Thrifty here." ME: "There's no signs anywhere for Thrifty." HER: "You return them here." Well OK then. Bad experience from start to finish. Won't be back.
review from
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Where can I find Thrifty car rentals in Charlotte?
5330 Wilkinson Blvd, Thrifty car rentals
Address
5330 Wilkinson BlvdHours
| Monday | 06:00 - 20:00 |
| Tuesday | 06:00 - 20:00 |
| Wednesday | 06:00 - 20:00 |
| Thursday | 06:00 - 20:00 |
| Friday | 06:00 - 20:00 |
| Saturday | 06:00 - 20:00 |
| Sunday | 06:00 - 20:00 |
Phone
+1 877 283 0898FAQs about renting a car from Thrifty in Charlotte
What is the most popular rental car from Thrifty in Charlotte?
Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Thrifty in Charlotte.
How many car rental locations does Thrifty have in Charlotte?
Thrifty has 1 rental location in Charlotte. Take a look at our Thrifty rental location map to find the best rental cars near you.
Does Thrifty have a car rental location at the airport: Douglas airport (CLT)?
Yes
Does Thrifty offer shuttle or airport pick-up services from Douglas airport (CLT)?
No (According to our data)
