Book Thrifty car rentals in Charlotte

Reviews for Thrifty in Charlotte

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4.4

Easy drop offPros:Quick and easy drop offCons:There is no Thrifry drop off, if I didn't know to take to Dollar I would still be wandering the airport.Reviewed 27 Jul. 2017

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2.4

Thrifty and Kayak -- Bad combinationCons:I made two Thrifty Car reservations using Kayak. When I tried to pick up the first car Thrifty said the reservation was cancelled. Sure enough, I checked the Kayak paperwork and the reservation cancelled automatically two hours before the scheduled pick up time. I checked the next reservation 3 days in the future and found that it too automatically cancelled 2 hours before the scheduled pick up. I called both Kayak and Thrifty and neither could change it. Absolutely useless.Reviewed 6 Jun. 2017

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10.0

They made it so easy and were so very friendly!!Pros:The location was close to the airport, the shuttle was clean and easy to find, and the employees were so kind and very efficient!Reviewed 17 May 2017

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3.6

The highlight of this experience was surrendering the vehicle.Pros:It was exhilarating being reprimanded by the check in desk for declining their own insurance, even though I had already purchased insurance via Kayak.Cons:The rented Ford Fiesta may have once been a viable vehicle, but the transmission barely cycled--leaving me stranded more than once in the middle of intersections. What a piece of junk.Reviewed 7 May 2017

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3.2

Worse than the DMVCons:A single person running the counter when checking in. Zero ability to answer questions. The car treated me like a teenager with having speed limited to 80, volume limited to 9, seat belts that would shut off the radio if they weren't plugged in. There wasn't a drive to pick us up from the location to go back to the airport. Overall, the situation was a disaster.Reviewed 2 May 2017

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4.0

The Handling of the CarCons:The handling of the car that I was given was terrible. It was very sensitive, which made it tough to drive especially when on the highway. In addition, the lady at the counter said the upgrade was $12 and when I got the receipt, it as $20.Reviewed 2 May 2017

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8.4

Great car, great rate, sketchy location and unhelpful employeesPros:The car was brand spankin' new, for an unfathomably low price. Drove well, great gas mileage. If you pay by credit card, don't get the insurance! Your credit card company most likely has car rental insurance built in (obviously, you should double check first). Don't let them try to push insurance on you.Cons:The location is pretty awful and not on the Airport grounds. The folks working there are not helpful, slow, and don't understand customer service.Reviewed 1 May 2017

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3.2

Not what I purchasedCons:I purchased a specialty car that was shown as a smaller suv on Kyak. When I got to Thrifty I was given a compact car. They asked if I wanted to upgrade to what I got online- for double the price. WILL NOT go through Kayak/Thrifty again!Reviewed 24 Apr. 2017

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8.4

Pros:The staff was very friendly and helpful.Reviewed 10 Apr. 2017

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8.0

Cons:Pick up in Charlotte, no cruise controlReviewed 2 Apr. 2017

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8.8

Great car and value, counter could use more assistPros:The service was perfect and the assistants extremely friendly. My car was clean inside and out. The price was fair.Cons:The location seemed understaffed so, pick-up processing was slow.Reviewed 27 Mar. 2017

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6.4

Never again!Pros:The car we did finally receive was very clean, only 1400 miles on it.Cons:After reserving a 5 passenger specialty car, we were given a Toyota Yaris! Try and get 5 passengers and 2 bags in that! After calling the manager we were "upgraded" to a Impreza. Then when I looked at my receipt we were overcharged for each day. The clerk did not care and refused to correct it, "whatever it rings up is what it is"!. When asking for the manager again, we were ignored totally. Finally the shuttle driver took care of us ( we had to take a shuttle back to the airport to get everything corrected, then shuttle back again to get the car.) Took almost two hours of our vacation to pick up our rental car. UNACCEPTABLE SERVICE! The clerk was incompetent and the manager available by phone only, not of much help. Called the 1-800 national #, got hung up on, then they told us to take the car and they would adjust the price after, but it was too late, we were on the way back to the airport. Do not run a business like this with a "new" clerk who has no clue what he is doing.Reviewed 14 Mar. 2017

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• Has the Thrifty rental car policy in Charlotte changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Thrifty will continually update its policies accordingly. Please contact Thrifty directly for the latest information. You can find up-to-date information on the coronavirus response of Thrifty here: Coronavirus (COVID-19) update from Thrifty

• What is the most popular rental car from Thrifty in Charlotte?

  Luxury (Class SUV or similar) is the most frequently booked rental car type from Thrifty in Charlotte.

• How many car rental locations does Thrifty have in Charlotte?

  Thrifty has 2 rental locations in Charlotte. Take a look at our Thrifty rental location map to find the best rental cars near you.

• Does Thrifty have a car rental location at the airport: Douglas airport (CLT)?

  Yes

• Does Thrifty offer shuttle or airport pick-up services from Douglas airport (CLT)?

  No (According to our data)