Book Thrifty car rentals in Charlotte

Reviews for Thrifty in Charlotte

Recent reviews

Traveler rating

Excellent

0

Good

0

Okay

0

Mediocre

0

Poor

0

Find reviews that mention:

car was cleancustomer service

get the carcar smelled

car availablenever rent

friendly staffper day

great pricecredit card

8.0

Thrifty was great - Kayak not so much!Pros:Decent size vehicle, great on gas mileage. And best of all was the Thrifty folks stepping up and honoring a reservation that Kayak had made at an off-off-off site Thrifty location. And they honored the reservation price. And they told us we could return the vehicle to the airport and use their sister agency Budget. Thank you Thrifty!Cons:The total mess-up with the reservation because of Kayak! Requested vehicle rentals at Charlotte, NC airport. Arrived and NO Thrifty counter at the airport. Eventually found a Thrifty shuttle. When we arrived at that building they said that the reservation was at yet another off-site location that didn't have a shuttle and would require a not inexpensive cab ride to get to. Counter staff remarked that Kayak (and other consolidating sites like Expedia, etc) had been doing this type of "reservation" with alarming frequency.Reviewed 17 Oct. 2016

review from

6.4

Never again!Pros:The car we did finally receive was very clean, only 1400 miles on it.Cons:After reserving a 5 passenger specialty car, we were given a Toyota Yaris! Try and get 5 passengers and 2 bags in that! After calling the manager we were "upgraded" to a Impreza. Then when I looked at my receipt we were overcharged for each day. The clerk did not care and refused to correct it, "whatever it rings up is what it is"!. When asking for the manager again, we were ignored totally. Finally the shuttle driver took care of us ( we had to take a shuttle back to the airport to get everything corrected, then shuttle back again to get the car.) Took almost two hours of our vacation to pick up our rental car. UNACCEPTABLE SERVICE! The clerk was incompetent and the manager available by phone only, not of much help. Called the 1-800 national #, got hung up on, then they told us to take the car and they would adjust the price after, but it was too late, we were on the way back to the airport. Do not run a business like this with a "new" clerk who has no clue what he is doing.Reviewed 14 Mar. 2017

review from

2.0

Never did rent a carCons:When we got there (off-site), they had no cars--literally no cars. They said that maybe in a half an hour but couldn't guarantee when we would get a car. We had people in front of us waiting. The man ahead of us decided to return to the airport and go to another agency. We did the same thing and our son picked us up. What a sham! No wonder they have such low rates. Never again from Thirty.Reviewed 5 Jan. 2016

review from

10.0

Easy and quickPros:Car was ready and waiting for me. Staff were helpful, clean cut, and professionalCons:It was a good experienceReviewed 1 Dec. 2016

review from

9.6

Thrifty at CLTPros:Quick service picking up the car, quick drop off. Friendly staff. No oversell for the extras. We were warned by our airport hotel that Thrifty was the only off airport rental site (five minute drive), but we flew in late the night before, and the hotel shuttle took us right there. At car dropoff, the Thrifty staff took us right to the airport in five minutes. I will rent there again.Reviewed 24 Oct. 2016

review from

10.0

Great experiencePros:Our shuttle driver Was great. When I told him where we were headed and the route we were taking, he told us a quicker way to get there. Checking in process was quick and the car we had was great .Cons:Having to take a shuttle offsite , but that's the price you pay for getting a great deal!Reviewed 16 Oct. 2015

review from

2.0

FrustrationPros:Nothing to like because they closed before we could pick up our car even though we had a reservation. We had called ahead to verify times and the actual car. Nothing was said about the even remote possibility that we wouldn't be able to puck up at our arrival time.Cons:We waited for an hour in the heat for a shuttle at the airport. No way of communicating directly with the location to find out when a shuttle would arrive. Called phone number listed and got people from some offsite location who had no clue what was going on. Didnt tell us that the airport location was closing. Had no clue how to help us. Got disconnected 3 times. Couldnt even understand tw 1st person i talked to. Needless to we say we will never use Thrifty again. Totally disappointed in customer service.Reviewed 24 Jul. 2016

review from

4.4

Pros:Nothing about the retal they charged me way more than on kayak by double the amountCons:The worse customer service everReviewed 27 Jun. 2016

review from

6.4

Slow check outPros:The car and the price were excellent. Perfect for our short term need.Cons:Long line developed while agent spent an extra large amount of time helping a non English speaking couple at the counter. There didn't seem to be a method to better triage the long line that developed while still offering a means to meet their unique needs. A little wait is understandable but, the near 30 min waiting just to get the car was a great disappointment.Reviewed 19 Feb. 2017

review from

2.8

Poor serviceCons:The entire process lacked order, efficiency and professionalism. I had to restate ever detail of my reservation, the car was not ready and the long line was customers was extremely unhappy with the experience in Charlotte.Reviewed 15 Oct. 2016

review from

10.0

Pros:The shuttle to the rental area was quick, courteous. Car was clean, full of fuel, comfortable, economical, and plenty of room for the two of us with our luggage.Cons:At Charlotte airport there were no signs to indicate where the shuttle was, so it was a bit of a time to actually find the shuttle location for Thrifty Car Rental. The airport personnel directed us to one direction (which was wrong). Finally had to ask a bus driver where to go to access the shuttle. In fairness to both CLT and Thrifty there is major construction going on there, and we understand that MANY signs were taken down contributing to the problem.Reviewed 2 Jun. 2016

review from

4.0

The Handling of the CarCons:The handling of the car that I was given was terrible. It was very sensitive, which made it tough to drive especially when on the highway. In addition, the lady at the counter said the upgrade was $12 and when I got the receipt, it as $20.Reviewed 2 May 2017

review from

More

• 5.9 /10Avis Car Rentals at Charlotte
• 2.9 /10Ace Car Rentals at Charlotte
• 9.6 /10National Car Rentals at Charlotte
• 4.9 /10Payless Car Rentals at Charlotte
• 6.3 /10Budget Car Rentals at Charlotte
• 6.2 /10Hertz Car Rentals at Charlotte
• 5.9 /10Advantage Car Rentals at Charlotte
• 7.8 /10Alamo Car Rentals at Charlotte
• 7.4 /10Enterprise Car Rentals at Charlotte
• 6.4 /10Dollar Car Rentals at Charlotte

• Has the Thrifty rental car policy in Charlotte changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Thrifty will continually update its policies accordingly. Please contact Thrifty directly for the latest information. You can find up-to-date information on the coronavirus response of Thrifty here: Coronavirus (COVID-19) update from Thrifty

• What is the most popular rental car from Thrifty in Charlotte?

  Economy (Ford Fiesta or similar) is the most frequently booked rental car type from Thrifty in Charlotte.

• How many car rental locations does Thrifty have in Charlotte?

  Thrifty has 1 rental location in Charlotte. Take a look at our Thrifty rental location map to find the best rental cars near you.

• Does Thrifty have a car rental location at the airport: Douglas airport (CLT)?

  Yes

• Does Thrifty offer shuttle or airport pick-up services from Douglas airport (CLT)?

  No (According to our data)