Book Thrifty car rentals in Wilmington

Reviews for Thrifty in Wilmington

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friendly staffpick up and drop

8.4

Pros:Staff was very friendly. They did not have record of my economy car reservation from Kayak. They were able to place me in a Ford F150 instead of an economy sized car that was ordered. The lady stated that 3rd party vendors information doesn't always come through with details.Cons:Have the car size as requested.Reviewed 20 Jul. 2020

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2.0

Unacceptable ploy to provoke the customer to pay mCons:I scheduled to pick up the car at 7:30 in the morning but was not able to take a car from you because my insurance company was not open until 10 a.m. and I was told that you needed verification that I have insurance or I would have to pay your $25 insurance. Of course, I declined and moved over to the next counter, Alamo, to get a car from them. My question is, if you know that you cannot give a person a car until their insurance company opens to verify the insured, why bother opening before office hours? I felt misled that there would be a car available for me at 7:30 a.m., and I believe that insisting that I would have to wait for verification from my insurance company that I am insured is only a ploy to get the customer to pay $25 extra so that they can get out of there. As I said, I declined; and within five minutes I had a car given to me by your competitor without any insurance hassles.Reviewed 13 Mar. 2017

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4.4

Pros:Not much.Cons:Once the staff showed up at the booth they were friendly and helpful. But I had to wait 25 minutes and call the person since they were "moving cars around". Then there were "computer problems", so the pick off took way much longer than it should have. I was told that the "manager's special" that I reserved was an F-150 pick up truck. There was nothing on my reservation that said that so I couldn't dispute it - so in order to get a smaller car, I was charged an additional $10 per day. Plus I was tired from traveling all day, it had already taken way to long to pick up a car, so I didn't argue. I think they plan things that way.Reviewed 12 Jul. 2020

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6.8

Good on a budget!Pros:I liked the fuel economy for the size vehicle I rented. I rented the 15 passenger van and was very surprised at the fuel economy for such a big vehicle. I really liked the size and price of the rental. if you have a big group or a lot of cargo, this is the way to go! it had me wanting to possibly purchase a vehicle similar to this is the future.Cons:When I picked the vehicle up the attendant told me the low tire air message was on and gave me some lame excuse to why it was on. She had no idea what she was talking about which made me a little apprehensive about the rental. The van was not as clean as I would have liked but it wasn't nasty either. There was dirt and debris on the floors and the drink holders in the passenger area had spilt drink in them along with a chicken bone on the floor. I didn't like when I dropped it off and no one came out to do the damage inspection.Reviewed 30 Nov. 2016

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4.4

Managers specialPros:Quick and easy pickup and drop-offCons:When reserving the rental, I bypassed the economy and compact options and chose the managers special. In the past, I’ve been very pleased and found a value excellent. She quickly told me that the managers special today was a compact/economy (I’m 6’2”, 235). I asked for something a little bigger but was not given a different option. It was raining outside so the car had not been washed -but that’s not horribly important. A 300 mile drive in a dirty Kia Rio with no cruise control is not what I considered a “special “deal. It got me there and back but on the zero amenities plan . For the record, the economy or compact option would’ve been about six dollars cheaper. I was told I could upgrade to a midsize but it would be an extra charge. Lesson learned. I gained no favor when I told her I had bought the insurance online. At return, the same girl was polite and pleasant yet remained unsympathetic.Reviewed 28 Jul. 2018

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10.0

Pros:It was all good.Cons:It was all good.Reviewed 19 Apr. 2021

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10.0

Pros:Ease of pick up and drop off for the carCons:priceReviewed 28 Jun. 2021

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6.0

Pros:I did not rent a car from you. Has my information been stolen?Cons:Please contact me. I did not rent a carReviewed 4 Jul. 2021

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2.0

They didn't have the vehicle I reservedPros:The staff member was friendlyCons:I reserved a pickup truck. Their computer system allowed me to do so. I received a confirmation email that I was renting a pickup truck abs could pick it up on the appointed day. When I arrived to pick up the truck, the lady said, "I'm so sorry, we don't have any trucks for you. I can put you in a minivan. I left and thankfully Enterprise saved the day.Reviewed 4 Oct. 2018

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8.4

Pros:We were upgraded since they didn't have the size car requested available, price was the same. The car worked nicely and smelled fine. We were able to extend the contract still the same price over the phone.Reviewed 16 Aug. 2017

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7.6

Jeep RenegadePros:Gas gauge has a silent alarm.Cons:Gas gauge..Reviewed 28 Dec. 2016

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2.0

Didn’t have any carsCons:They didn’t have any cars available even though i had a reservation, so I had to use another vendor and pay twice as much.Reviewed 8 Jun. 2018

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More

• 7.1 /10Enterprise Car Rentals at Wilmington
• 6.5 /10Avis Car Rentals at Wilmington
• 6.6 /10Budget Car Rentals at Wilmington
• 6.6 /10Hertz Car Rentals at Wilmington
• 7.3 /10Alamo Car Rentals at Wilmington

• Has the Thrifty rental car policy in Wilmington changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Thrifty will continually update its policies accordingly. Please contact Thrifty directly for the latest information. You can find up-to-date information on the coronavirus response of Thrifty here: Coronavirus (COVID-19) update from Thrifty

• What is the most popular rental car from Thrifty in Wilmington?

  Economy (Ford Fiesta or similar) is the most frequently booked rental car type from Thrifty in Wilmington.

• How many car rental locations does Thrifty have in Wilmington?

  Thrifty has 1 rental location in Wilmington. Take a look at our Thrifty rental location map to find the best rental cars near you.

• Does Thrifty have a car rental location at the airport: New Hanover County airport (ILM)?

  Yes

• Does Thrifty offer shuttle or airport pick-up services from New Hanover County airport (ILM)?

  Yes