Book Thrifty car rentals in Wilmington

Pros: Staff was friendly. Car was Clean. Easy to Drop off.

Cons: Did not have Car requested thru online reservation. Needed 7 Passanger. Caused Delay in pickup and required a different vehicle type. No explination given just a statement that online never matches what they have in the lot.

Cons: If they allow the use of debt cards they should CLEARLY disclose up front that they will be charging you an EXTRA $15/day just bc you are using a debt card. Never again Thrifty, we will now only use Enterprise for our future rentals and pay the same price without an extra $15 charge.

Cons: the car was too damaged to use the attitude of the agent was poor and no one was at the counter when the flight arrived which caused a line in a very small airport. will not rent thrifty in ILM again. Did not use this car and went to another car rental company which gave an upgrade new car

They didn't have the vehicle I reserved

Pros: The staff member was friendly

Cons: I reserved a pickup truck. Their computer system allowed me to do so. I received a confirmation email that I was renting a pickup truck abs could pick it up on the appointed day. When I arrived to pick up the truck, the lady said, "I'm so sorry, we don't have any trucks for you. I can put you in a minivan. I left and thankfully Enterprise saved the day.

reserved weeks in advance - No vehicle for us!

Pros: nothing

Cons: we reserved the vehicle weeks in advance. When we arrived to pick it up the person at the desk said there were no cars available. But they were expecting one would probably be arriving back some time that day. We booked for 7 am because we had to depart by 8 am to make an appointment later that day. The employee suggested we try another rental company!

Managers special

Pros: Quick and easy pickup and drop-off

Cons: When reserving the rental, I bypassed the economy and compact options and chose the managers special. In the past, I’ve been very pleased and found a value excellent. She quickly told me that the managers special today was a compact/economy (I’m 6’2”, 235). I asked for something a little bigger but was not given a different option. It was raining outside so the car had not been washed -but that’s not horribly important. A 300 mile drive in a dirty Kia Rio with no cruise control is not what I considered a “special “deal. It got me there and back but on the zero amenities plan . For the record, the economy or compact option would’ve been about six dollars cheaper. I was told I could upgrade to a midsize but it would be an extra charge. Lesson learned. I gained no favor when I told her I had bought the insurance online. At return, the same girl was polite and pleasant yet remained unsympathetic.