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Flight delayed missed connecting flight crew not very helpful very frustrating customer service

Our biggest complaint was a major schedule change that was not communicated to us in any way. Luckily the time change went later not earlier so we did not miss the flight. Our email addresses and phone numbers were on file but we received no email no text message no nothing. Short flight so not much to say.

The check in was quick but the counter person didn’t inform me that the flight was delayed. I was also not informed of the boarding gate. When the plane landed there was a mixup at the gate with the ramp crew which delayed the flight further. All in all the experience didn’t meet the standard I’ve come to expect from WestJet

When flying premium on a two our flight a light lunch would have been nice considering the price you pay. A Kit Kat bar and bag of chips is rather cheap service.

Again, flight was late. It’s expected of this airline now i guess.

Counter representative refused to check my luggage despite paying for it in advance

What do you expect from a Dash 8 plane? No seats really comfortable.

Delayed 8 hours, This is the 2nd time in a month that my flight was not on time.

The experience was good just the upcharge of over a hundred dollars was not cool.

Good, a bit cramped in the seat as my neighbour was a bit large