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Delayed by 4 hours. Missed connection back to UK. Ended up 24 hours late with an overnight delay. Westjet offered hotel accommodation but when we got to the hotel they said it was fully booked. Terrible experience

Over an hour late. Lousy flight attendant who was just going through the motions in every aspect of her job. The Dash 8 aircraft is super basic (no entertainment system, small seats, limited storage). Carry on luggage doesn’t fit in overhead bins.

Hey it got me from A to B on time on a crazy day. No food is offered in board No entertainment options And worst of all, no communication regarding baggage claims in Atlanta!! Having precleared CBP in Canada and landing at a domestic gate I expected to pickup baggage at the domestic terminal. No indication in app of where to pick up bag. No text message from WestJet. So I went to domestic where my bag was NOT. Do you know what a pain it is to get from domestic terminal to international at ATL? 45 min ordeal. My bag was still on the carousel, along with many other WestJet bags from mine and other flights. I pity any arriving customer not familiar with ATL trying to find their bags in this circumstance. And then no way to catch Marta from international. This falls far below the standards expected of modern airlines.

Slow boarding process, tickets downgraded to Ultra Basic with no carry-on luggage, not enough space in overhead compartments

All was good except that the option to purchase wifi for texting throughout the flight didn't work. My partner and I both tried via the app, Chrome and Safari, we tried all payment options. Nothing worked. He was able to get ok blonde with he full coverage option, but it's nice to what we wanted or needed.

The agent denied our cat from boarding just because the carrier has to be slightly shorter to go under the seat. It is a soft sided carrier and WestJet had mentioned that soft sided carriers can be squished to go under the seat. So we had to transport the cat via road to YYC. In Yyc the connection flight terminal supervisor of WestJet was surprised about the edmonton agent decision as she said the size of bag should be 11in indeed so that cat can move freely even if the bag has to be slightly adjusted to go under the seat. Avoid WestJet - they are a dying organization with incompetent staff!!!... No guarantee the flight is maintained since the crew went on strike. Very unsafe and unpredictable business, a cancerous corn in the hands of Canadian business !!

Horrible. I couldn’t add bags or pick seats through the app or website. I called and they told me to wait until checkin. They changed my itinerary to include an overnight layover. Still couldn’t add bags. When it came time to check in, I couldn’t check in or add bags and the error message in the app said “don’t call us, just do it at the airport “. Woke up the day of the flight and they changed the itinerary again to not include any WestJet flights but didn’t give me the new reservation code so it took me a long time to figure out how to check In on the other airline. And I wasted $200 on a hotel in a city I never went to. And our seats in the new flight weren’t together even though I was traveling with my kid and they could have paired her with either adult. Instead they put the 2 adults together and the kid by herself

Smooth process, on time. Everything ran perfectly. It would be nice to have in flight entertainment and better food choices but these were short flights so not a big deal

Was very busy with people crowding around as we were waiting for all wheelchairs but once out of the immediate area we were able to load onto a vehicle for our next gate

Travelled with my mother in law and made sure she has wheelchair access. Very efficient travel. There was always someone waiting for her when she got off the plane