Pros: "Quick and very organized"
Cons: "Snacks and beverages"
Pros: "service at checkin was very good"
Cons: "wheelchair accessible service was poor with at least 8 of us waiting for 1 attendant at one time. Two waited more that 2 hours. I waited for about one hour"
Pros: "I did not make it on the flight as the time was given was 5:35 and the flight left at 4:00."
Cons: "I was not given correct information and being a very novice traveller did not check the information."
Pros: "Crew was fabulous."
Cons: "Seats were uncomfortable and hard."
Cons: "Can't expect anything from seat sale flight."
Pros: "Great service and friendly employees!"
Pros: "So now we check in on line. Check in at Terminal 2 Then at the gate the West Jet staff do repeats calls asking for people to check in. The shuttle from Terminal 2 to 3 seems unnecessary, especially with the set of stairs to bus shuttle. A bit dangerous to line up on stairs especially for the elderly managing bags etc. Lower price on checked bags and you will not have to do repeated call out for volunteers."
Pros: "Good movies...uuneventful flight and on time. Good service and funny steward."
Cons: "The ground crew in Calgary were slow getting boarding ramp onto aircraft. Little leg room in coach in rear seats."
Pros: "I received great service and the flights were on time."
Pros: "The trip served its purpose in getting us from point A to B. Good"
Pros: "Wonderful friendly and helpful ground staff and crew."
Cons: "1 hour delay in boarding due to mismanagement of scheduled maintenance. If more time was needed, please do not schedule/post early flight time. I could have used that time to roam Vancouver."
Pros: "More leg room in seat than expected."
Pros: "Professional, efficient, courteous."
Cons: "Flight was delayed."
Cons: "They used the rough air condition story to hip us out of full service, The conditions were fine . I bought the plus and did that because of a food option. They ripped me off Thanks Bryan ELLIOTT Previous flyer Lost my trust"
Pros: "I always use Kayak to book my flights! The website is user friendly and the prices you see are round trip. WestJet is fantastic! Service is great, the seating is spacious for the price. Always seems to be on time or early arrival."
Pros: "On time"
Cons: "Seated in Plus (1F) but legroom was cramped, no choice of decent food (cookies, chips and chocolate - all sugar or fat & salt) Most of the TV channels were not working along with the map display. Definitely not worth the extra cost of Plus fare"
Cons: "slight delay in takeoff but otherwise good"
Pros: "pleasant staff"
Cons: "no record of pre-purchased meal internet cost $10 and was very very slow-unusable zero seating in Westjet gates (PHX)"
Pros: "Considering the winter snow storm in effect at the time of the flight, I think WestJet did well!"
Pros: "Great service"
Cons: "It was all good"
Pros: "Too much fog so plane could not land. Had to rebook out of Toronto for the late afternoon. Crew was very accommodating with my reschedule."
Cons: "Nothing to like. Never got on the plane. Not Westjet’s fault. They can’t control tye weather."
Pros: "The flight was good but it was delayed by an hour"
Cons: "The hour delay was an incomvience."
Cons: "To many delays. To Mazatlan and back to Vancouver, than to Winnipeg."
Pros: "This flight had individual screens!"
Pros: "Crew was very nice."
Cons: "Boarding was supposed to start at 10:20, but was delayed for at least 30 with no updates. In fact, they were still showing the flight as leaving on time up until the last second, which is not ok. Gotta keep the passengers updated folks!"
Pros: "I received adequate notification for check in and updates"
Cons: "There was a slight delay though we managed to arrive on time"
Pros: "Liked the convenience of flying so close from home the crew was amazing dealing with a difficult lady. And the girl I sat beside is now my friend. Woohoo"
Pros: "The trip to Vancouver was good.....flight attendants very courteous and friendly as usual."
Pros: "Had an empty seat next to me, the extra space made the flight one of the most comfortable I've ever been on"
Pros: "It was great experience once again. I always travel with WestJet as it is always on time."
Cons: "That every time I travel I always get the farthest seat if not on #28 it's 24...wish next time I can get in the middle at least. Other than that all is good."
Pros: "Thankfully our flight wasn't 100% full. Our baby got a seat to herself, which allowed her to sleep the whole trip, ans my legs didn't fall asleep from her weight. Blessing! The staff were very accomodating and friendly for parents travelling with young children."
Cons: "Internet was down so not entertainment whatsoever. Planes of any size or length of travel should have at least a few tv's so we can watch something to pass the time. Cookies are surprisingly delicious, but your choice between pretzels and cookies are very limiting (and boring). Another option would be much loved."
Pros: "Friendly crew"
Cons: "Entertainment selection is lacking."
Pros: "I loved having the econnect so that I was able to control my own entertainment. The app is good for tracking the flight status. The staff were lovely."
Cons: "Nothing was bad. I am Very impressed and looking forward to the return flight."
Pros: "We arrived early."
Cons: "Checked bag fees. Agents at check-in tried to get me to check my carry-on claiming my carry-on was too big. My carry-on is a pilot crew bag by TravelPro, which I pointed out to them. Had to get a supervisor. No free food during the flight. Luckily, someone told me. I ended up purchasing food from a restaurant in the terminal to bring on the flight."
Pros: "I really appreciated the leg room that we had on all our flights. The seating was most comfortable. Staff most friendly."
Pros: "Great flight. Westjet got me home earlier than the arrival time."
Pros: "Didn't realize that I had purchased a Wrstjet Plus that slowed me to get work done"
Cons: "Having to be re screened between LA flight and Victoria flight at YVR"
Pros: "Clean and comfortable seating and polite and helpful crew."
Cons: "I was really tired. Long line getting into the USA section. Argh. Let's just say I was grumpy and wanted to get home. Staff wss really nice."
Pros: "More leg space than I was used to and pretty spacious bathrooms (I'm 6'5")"
Cons: "The purchased Wi-Fi went down immediately and didn't come back up until 8 hours into the 10 hour flight."
Pros: "Friendly cabin crew and great personal help and attention at check in."
Cons: "Nothing comes to mind."
Pros: "Staff was friendly"
Cons: "To many layovers, the gates were too far from each other"
Pros: "Food, attendants, comfort, entertainment"
Cons: "Manual boarding and missing one of my luggage"