Cons: "I don’t like the charge for checked bag. It encourages people to bring too many and too large bags onto the plane."
Cons: "Cramped seats entertainment"
Pros: "Crew was great, flight was packed full of people who all seemed to be coughing and sniffling."
Cons: "More leg room, more air conditioning"
Pros: "The crew was very nice. Seat were comfortable."
Cons: "Could of had a better selection of moves."
Cons: "Like all airlines it would be nice if there was an extra inch between the seats. Also, unfortunately the video wasn't working."
Cons: "flight was delayed 2 hours, could have been some better communication on the delay"
Pros: "The flight crew was excellent. Pilot definitely had his passengers in mind. Landing in windy Regina was perfect"
Cons: "The cabin person upon entering sucked a lemon apparently"
Cons: "No beverage service at all and only pretzels offered when I asked if I could have nuts or cookies."
Pros: "Flight was fine"
Cons: "Air canada late as usual in coming in and departure.air canada needs to improve their reliability"
Pros: "the older West Jet planes are better, Have personal TV's in the seat, very smooth flight, great crew."
Pros: "Westjet is great but charging for checked bags makes customers stuff more and carry more onto the plane. Westjet should rethink this as the overhead bins are becoming tougher to find space for luggage"
Cons: "Boarding was not enforced by zones. When people line up it is better staff announce zones and force people to not get in line"
Pros: "All it was good."
Cons: "We were 25 minutes late and they did not let us board."
Pros: "I like the head rests that move and the GF options. The flight attendants were fabulous."
Cons: "No meal for a long trip. 9 hours is too long with out offering food no matter the ticket cost. Also, having entertainment at every seat would be more welcoming"
Pros: "Always friendly and helpful!"
Pros: "Nice crew"
Cons: "No wifi on the plane, entertainment system down"
Cons: "Should have been home by midnight but ended up landing at 1:45 am."
Pros: "The friendly staff."
Cons: "The actual plane. First flight was 737. Second flight Prop plane. Ugh"
Pros: "Great crew"
Cons: "45 min delay at LAX"
Pros: "Everyone we encountered after walking into the airport were lovely, helpful and just really nice."
Cons: "Flight crew arrived late delaying take off"
Cons: "There was not enough room for my carryon for some reason and so I had to sit with my knees up and feet on my bag. Not the worst but there should be enough carry on space for everyone."
Pros: "The efficiency of boarding and de-icing, seating.arrangements and on time arrival plane was clean and my.tomato.juice was cold and delicious."
Cons: "The stewardess (Stephanie was her name I think) grabbed my arm and pushed it out of her way rather than asking me to move. While it may sound dramatic, I am certainly not accustomed to a stranger putting their hands on me and it was hugely inappropriate and ruined my flight. This was my first WestJet flight after flying countless times with Air Canada. The whole experience was soured and I will never look at WestJet the same again."
Pros: "On time. Quick flight. Reliable"
Cons: "Food was cookies and coffee"
Cons: "flight was delayed and missed my connection. no flights to atlanta for 2 days."
Pros: "Crew was pleasant"
Cons: "Both flights were a half hour late in taking off, and arrival."
Pros: "The ease of airport check in and customs"
Cons: "Airport in pop , staff yelling at people to board plane , all at once ."
Pros: "The crew and service rendered."
Pros: "Was first on and got a seat in front on the aisle."
Cons: "The seat was a little tight."
Pros: "My brother had a heart attack and I was traveling out Edmonton to be within and his family. It’s a stressful time and I meant to book for Nov 7 but booked Nov 9 by accident. The person at the checkin desk was wonderful. Changed my booking and checked my bag without any charge. It made a very stressful situation so much better, I really appreciate the staff who went out of her way to help me."
Pros: "convenience and smooth ride"
Pros: "The reliable, friendly crew"
Pros: "The crew was excellent !!! They were helpful and friendly. The plane was packed and they made it pleasant!"
Cons: "Lack of leg room. Fortunately ot was only an hour and ten minute flight."
Cons: "Too small of a plane. Using twin props instead of jets.. Depends on the time of departure. You pay for preferred seating and get jammed into this de Havaland jumper plane. Noisy and then the gate is at the end of the old part of the Calgary airport. Having to board and get off the plane in rainy weather. How bush for both airports. Air Canada please come back to Abbotsford.!!!!Everything"
Pros: "The service was fantastic. It always is. I always use west jet and have never had any issues. Friendly staff very helpful. I will continue to use west jet. My parents live in Calgary and I travel a lot for work so you will see me again."
Pros: "I had a 5 month old baby and the crew was super smiley and friendly. Also, the flight wasn't full so there was plenty of room. I really enjoyed my experience. Thank you Westjet!"
Cons: "i ordered food but it wasnt provided. i havent checked to see if money was withdrawn from my account. i also would have prefered to have westjet connect. there is better selection and i could use my bluetooth headphones"
Pros: "The courtesy of the flight crew, and above all, the smooth flight conducted by the Captain.T"
Cons: "There were no specific "hiccups" or negativity pertaining to the flight."
Pros: "Flight was on time"
Cons: "Not so much entertainment like music or movies to watch. Why do you need to download the west jet apps just to get something to watch doesn't make any sense..."
Cons: "We had a connecting flight through Toronto to Vancouver. First the flight was deleted from Charlotte resulting in a missed connection. In Toronto the WestJet agent directed us back to the Departure counter which required us to go back through security. There was three gate changes and the flight to Vancouver was late. Our transit to the hotel was closed resulting in an extra expense with taxi fares. Not a good experience overall."
Pros: "Always friendly and helpful...great to see and experience!"
Cons: "Flight delayed, crew didn't remove garbage before landing."
Cons: "Not enough leg room , felt very cramped."
Pros: "Friendly and efficient"
Cons: "Seats are tooo small. Plane too warm and air nozzle pressure too weak. Shape of window made seat even more narrow. Wow!"
Pros: "simple no frills plane crew was polite (they are canadians after all!)"