Daily cleaning, installation of cabin HEPA filters on flights to Yucatan
Visitors from Canada are not required to present a negative COVID-19 PCR test or antigen result upon entering Yucatan.
Health Declaration Form
Completed form should be presented upon arrival
Masks: Required in public spaces.
Restaurants: Open with restrictions
Bars: Open with restrictions
Most visitors from Canada can enter Yucatan without restrictions.
Read more about travel restrictions for Yucatan
Visitors from Canada are not required to quarantine after entering Yucatan.
An average direct flight from Canada to Yucatan takes 17h 37m, covering a distance of 3576 km. The most popular route is Vancouver - Mérida with an average flight time of 9h 30m.
The cheapest ticket to Yucatan from Canada found in the last 72 hours was C$ 182 one-way, and C$ 431 round-trip. The most popular route is Vancouver Intl to Mérida Rejon and the cheapest round-trip airline ticket found on this route in the last 72 hours was C$ 600.
Based on KAYAK flight searches, the most popular destination is Mérida (100% of total searches to Yucatan).
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travellers know whether to wait or book now.
Scores according to KAYAK customer reviews
Pros: "Always a pleasure when flying with Westjet. Crew is always better than Air Canada"
Cons: "Update the seats please. They are so old and there was no cushion"
Pros: "Just a nice easy flight with zero issues"
Cons: "I can’t think of anything"
Pros: "Crew was nice. Hard landing,cramped seats"
Cons: "Our trip got completely rerouted - we are still in Edmonton and expected to be with family in Regina a couple of hours ago. :((("
Cons: "Seats too narrow."
Pros: "Flight was excellent. Crew was very courteous and very friendly."
Cons: "The only thing I wish I had more was more other options for fluid besides water."
Pros: "It was the last leg of my journey back home."
Cons: "Not much more could be done on such a short flight."
Pros: "Great crew. Excellent flight and we were even early arriving!!"
Cons: "Could not recline seat in row 30"
Pros: "safety first."
Pros: "on time"
Cons: "Screens were broken - no on board movies"
Cons: "Poor service before boarding."
Pros: "The flight attendants were nice"
Cons: "Delays are common yes, but the “system” to re-route or re book was a horrid FAIL. I’ve never encountered such inefficient system for something so common as a flight delay. Made a call to Expedia to make changes to hotel reservations and never got the call back for confirmation of requested changes."
Pros: "Short flight, great staff. No food or entertainment, so no rating"
Cons: "Delayed flights"
Pros: "Pretzels, Biscott cookies still passed out along w free beverages. Free Entertainment on westjet wifi good too!!"
Pros: "Boarding etc was all fine."
Cons: "Flight crew was rude"
Pros: "Excellent crew and customer service"
Cons: "The flight was 40 minutes late and boarding took 40 minutes."
Cons: "No sink in the bathroom...gross. Also, very very small seats."
Pros: "Friendly service. On time"
Cons: "Not a direct flight"
Cons: "Leaving Gatwick 30 minutes late had us miss our planned Halifax to Toronto. The next flight was 4.5 hours later. After a trans Atlantic, that is horrid."
Pros: "flight was not full drinks on board free kind staff wonderful views"
Cons: "for a person measuring 2.00 metres / 6.6 ft the entrance to the plane is very low Standing up in the aisle was impossible."
Pros: "Fun, friendly crew on a boring routine short haul flight."
Cons: "Entertainment system was down."
Cons: "So there was a problem with the aircraft. Some cargo nett8ng was broken so they had to move the baggage from the rear to the front hold. The pilot can on to inform us of what was happening, assuring us that our baggage would arrive with the flight. B7t not surprisingly they lied and about 30 ppl didn't get their luggage. It never made it on the flight and won't be until the following morning. So I have no clothes. No jacket for sub zero temperatures. It would great if they could at least tell us that there will be a problem. Not lie I'm not impressed. I'll do my best not to fly westjet again."
Pros: "Crew were amazing"
Cons: "Loading was an absolute disaster, never seen it so slow before"
Cons: "Late landing as usual and YEG's ground crew wasn't ready ... also as usual."
Pros: "No comments"
Pros: "The people, the timeliness, the attitudes - all were great!"
Cons: "The choice of snacks could be more healthy - veggie cup and hummous maybe!"
Pros: "We are still going"
Cons: "Changes, changes, changes and delayed one day"
Pros: "On time"
Pros: "Staff friendly and efficient."
Cons: "No Entertainment system which was a huge deal for my partner, but I read my very good book and talked to my very nice seat partner."
Pros: "Friendliness of staff"
Cons: "Had an aisle seat but was disturbed 4 times throughout the flight. Not impressed"
Pros: "The little snacks we had"
Cons: "Losing my luggage"
Pros: "I like that it wasn't a huge plane"
Pros: "Great service. Friendly. Connections are well timed so you dont have to wait long to transfer."
Pros: "Free booze"
Cons: "Flight was late and kept getting later as the day wore on. Nobody seemed to know how late we were ultimately going to be and why. Missed my meeting."
Cons: "We flew from Toronto - Abbotsford with a stop in Edmonton. There was a 1 hour layover in Edmonton before the Edmonton - Abbotsford flight left. Unfortunately, the plane arrived in Edmonton 30 minutes late, and rather than wait 5 minutes for the passengers to disembark from the Toronto plane and board the Abbotsford plane, WestJet decided to leave all those passengers behind. There were no other flights available until the evening, and we were stuck for 8 hours at the Edmonton Airport before we were finally given a flight to Abbotsford. Never again will I book with WestJet."
Pros: "One of the best flights I have had. On time, Great service and excellent entertainment system. Plus seat had lots of room as well"
Pros: "It was a good flight. Comfortable and on time."
Cons: "I rated food low as there wasn't any nor did I expect it. No problem."
Pros: "The staff was nice, they were very professional, efficient, and friendly, The seats were comfortable the plane was clean."
Cons: "Some of the announcements were a bit fuzzy."
Pros: "On the way back boarding started early and we left earlier than planned."
Cons: "Boarding has become quite the painstaking endeavor since all checked luggage is payed because now travellers try to fit everything in carry ons to save money which leads to everyone trying to put their stuff in the overhead bins. This isn't exclusive to one carrier though."
Pros: "Airport Terminal waiting area was nice."
Cons: "Changed planes, changed seats after paying for advanced booking. Service was poor, cabin was hot."
Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"
Cons: "They lost my sleeping bag before my backpacking trip forcing me to buy a new one and would not reimburse me."
Pros: "Flights were on time"
Cons: "Bad landings"
Pros: "Great pilots, helpful & friendly crew. Appreciate WestJet humour. Smooth fast ride."
Cons: "Plane could use a good cleaning. Windows and table smudged and dirty."
Cons: "Excellent customer service"
Pros: "Fast boarding and very nice crew. The airports in Mexico City and Merida are super sparkling clean!!!!!!"
Cons: "1h late departure, but we arrived at the expected time. Seats were not very confortable, but everyone had an individual tv. We bought a flight Montreal-Mexico-Panama City, but for some reasons, it was impossible to get boarding passes for the second part of this flight... We had to check-in again in Mexico city."
Cons: "I didn’t like that the flight had a 4 hour delay!"
Cons: "My baggage got destroyed and they did not wanted to refund it. (I am not sure if it was the correct flight). I submitted a claim but thet rejected it."
Pros: "The lunch was good, the team was nice and the flight went well!"
Pros: "Plane was comfortable"
Cons: "An hour late which is fine but zero explanation or updates during lengthy process"
Pros: "Great crew and good pilot."
Cons: "No onboard entertainment and no meal selections."
Pros: "We were on time"
Pros: "Sitting in the forward part of the cabin was better."
Cons: "Horrible and first flight was 1h45min late which made me miss my connecting flight. The transit airport was also a horrible experience to spend many endless hours in."
Pros: "Decent on flight entertainment"
Cons: "1 hour delay in the flight"
Pros: "the crew was very gentle."
Cons: "I could not get my chair in a more confortable position to sleep, it did not work. Because of that my 6 hour and a half trip was very long and unconfortable and i ended up with pain in my lower back."
Cons: "In the counter people were rude (as always) and the first guy that helped us didnt found us. A lot of time wasting and not much staff to check-in."
Pros: "The flight attendants were wonderful and the service was perfect. Even free alcohol in economy! The comparison to American Airlines from Montana and Dallas was night and day. Viva México, Viva Aeromexico!"
Pros: "We arrived 14 minutes before itinerary !"
Pros: "I like the staff, the seats, the entertainment"
Pros: "COmfortable seats and great staff. Food was the most bland that I have experience on Aeromexico but they all can't be home runs."
Cons: "Entertainment system had malfunction and was down for half the flight. Leaving me halfway through a film (pet peeve)."
Pros: "Good flights. Good prices."
Cons: "I have my reservation and payment Aeromexico didn’t care they put me on a stand by list as they overbooked the flight but these time instead of them telling you that it was overbooked their pretext was the weight of the plane"
Pros: "Arrive on time, excellent flight."
Cons: "A flight attendant put me on the spot, holding up a line of people on the plane, asking me to switch from a window seat to a middle to accommodate other passengers only to find out the reason being that the other passengers took up more than his/her one seat. I was elbowed the entire flights, couldn't even put the arm rest down , and had to rest my elbows on my hips to eat or drink anything. I understand it is not up to the crew to manager passenger behavior but the only reason I was put in that situation was due to the airline staff. I was extremely uncomfortable and after traveling for over 20 hours I was livid with how I was treated just because I am a small caucasian female."
Cons: "El vuelo es helado. Es tarde en la noche y sin mantas!"
Pros: "I loved this flight...I was so thankful for the AeroMexico steward that pushed my wheelchair down the ramp. The service was impeccable :) the comfort was outstanding and the pilot flew beautifully even in strong wind."
Cons: "My flight was late which caused me to lose my connection and the airlane did not provide a hospitality stay at a hotel."
Cons: "My flight ended up being cancelled from San Jose to Mexico City back to Portland OR. Aeromexico told me there was no way they could get me home that day and that they would pay for my hotel, food etc. i cried my eyes out and begged to get me back to America. Somehow after about 30 minutes of back and forth, Austin Lopez with Aeromexico saved the day!! He got me several connecting flights back to Oregon and I was home the next morning very early. He was very sweet and caring. I wish I could tell his boss how amazing he was! Thank you again Austin!"
Cons: "The waiting"
Pros: "The tv's on the flight back to Tijuana"
Cons: "No tv's on the way to GDL"
Cons: "The sits were to close to next line and the sitting was so hard and flat as on a wood bench, almost no cushion."
Pros: "My flight ght was delayed of 2 hours"
Cons: "No compensation"
Pros: "Confortable seats and entertaiment"
Cons: "late boarding"
Cons: "Seats, food, too much waits at the gates"
Cons: "Gate was changed before bording, gates closed before plane departure time regardless of not all passengers present. Missed the flight and Aeromexico made us pay to grab another flight while it was Aeromexico personel that refused to allow us in even though it was not yet departure time and said plane doors were closed."
Pros: "Staff was friendly, both at the airport and in the air. It was nice to have meals served, even on the very short flight."
Cons: "We arrived at the airport to find that they had overbooked the plane and our family's 4 seats were in jeopardy. We had to wait until they had processed everyone else in line, even though we had gotten there first, because either they were in the "sky priority" line or because maybe they had pre-bought their seat assignments. After a tense 20 minutes of waiting, they closed the flight and let us have our seats. Then, at the gate, they confiscated two of our most important carry on bags and checked them because they said that children are not allowed a carry on item -- despite paying full freight for their seats! It was very nerve-wracking at our arrival destinations as these two items were not padlocked and were the very last to come on the conveyor belt."
Pros: "Good flight, excelent schedule"
Cons: "Flight Over sold (20 people)."
Pros: "Help from attendants"
Cons: "Too crowded"
Cons: "To start with I paid to check in my suitcase. But I change my mind and decided to have a cary on. when I arrived at the airport I told an agent that I wanted to bring my suitcase as carry-on and she said that it was too large. So I had to wait in line. When I finally fot to the counter the agent and the agent realized I had already paid. She said that I could try take my suitcase under my own responsibility because she thought security would send me back. I was very surprised to hear this because it is a computer case. I did not have any problems and was able to embark. The plane had not bern clean. The pocket underneath my table had a used kleenex and the table of the person seated next to my had coffee spilled. During the 5:50 hrs only once were we offer a drink. Really bad service for an international flight."
Cons: "Unable to make flight due to unable to leave the country because they were not getting anyone leave the city and I called to explain situation and nobody could reschedule or give me a refund . The situation was critical and out of my hands. It's unfortunate that I lost the flight and 3 Almost $300. It so sad that no one could help me with this unexpected situation."
Cons: "Food, entertainment and space"
Pros: "Staff cortesy"
Cons: "Waited from scheduled boarding to when the flight was cancelled- 3 hours and then little help from Aero Mexico to rebook to final destination in a reasonable time. Was promised a full refund of cancelled booking with Aero Mexico and as of 4/17- 0"
Cons: "The flight details by the Captain. Came on at the end of the flight"
Cons: "I was traveling with my 5 year old and we were the last to board since we were in the first rows . There was no space for our carry on since people from the back rows even took our spaces. Spaces should be left available . Flight also delayed . Will try to find another airline next time"
Pros: "crew was very nice"
Cons: "40 minutes delay to take off"
Pros: "Courteous of all staff and on time flights"
Cons: "No food provided to fresno"
Pros: "I was impressed and very happy the flight was early. I had low expectations with Aeromexico because in the past every flight I took with you was delayed or late."
Pros: "Late and made a 1 hour layover to a 10 hour layover."
Pros: "No hickups"
Cons: "Wi-Fi wasn't working on this plane"
Pros: "CBP info."
Cons: "Wish AA cabin crew would treat the customers as attentively and friendly as the JAL crew. The 8pm inflight dinner is horrible. Why would they serve the cold dishes for the first Japanese course? I got a diarrhea."
Pros: "787 seats have better legroom & recliner"
Cons: "Vegetarian food needs lot of improvement"
Cons: "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."
Pros: "Our flight attendant was very polite and with a great attitude."
Cons: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."
Pros: "The seating, the comfort, the entertainment, the complimentary food, the drinks. Everything was great with American Airlines."
Pros: "Clean. Rough landing- felt like slamming on the breaks too hard"
Pros: "Crew entertainment"
Cons: "Seat cushions"
Pros: "I like nothing!!!!!"
Cons: "My flight was canceled and company didn’t give any other flight.... any compensation for it...."
Pros: "Flights were on time."
Cons: "Seats are too small."
Cons: "Stewardess very rude"
Cons: "Delayed three hours with no communication or compensation. Poor customer service"
Pros: "Attentive crew. Traveling with 2 seniors in their 80’s. Thank you."
Cons: "Nothing. Perfect."
Pros: "Crew nice- flight smooth"
Cons: "More leg room"
Pros: "Did good job"
Cons: "Bigger seats in economy"
Pros: "Seat upgrade."
Pros: "pleasant crew"
Cons: "Free lugagge for veterans. We have made our sacrifice."
Pros: "Boarding, entertainment"
Cons: "Arm rests were immobile, meaning could not take advantage of empty seat next to me."
Pros: "Great surprise at the end of a long travel day. New plane, great crew."
Cons: "No food on the International flight from Kingston to Miami."
Cons: "Service was excellent"
Cons: "Flight was late and caused me to miss my flight to Dallas."
Pros: "Good boarding and on time departure."
Cons: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."
Pros: "Teeny little plane but easy (early i think!) boarding process and nice flight attendant."
Cons: "We were in quite a long line to take off and when we arrived in bmore there was no one to manage the jet bridge and we sat for a little while. Seems like these issues should be easy to solve - you know when the plane is arriving for over an hour!"
Pros: "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
Cons: "All good!"
Pros: "The comfort of the plane and the continued update on my flight delay."
Cons: "The flight was delayed but no fault of American."
Pros: "Crew was great!"
Cons: "Flight delayed 3x, it was a very long day of traveling."
Pros: "Left on time, service was good."
Cons: "2 hour delay"
Pros: "On time, even with de-icing. Very empty flight, so lots of room to spread out."
Cons: "The older md80’s that AA is still flying are really showing their age. It will be nice when they update their fleet."
Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
Cons: "I asked for water and juice, they just gave me juice"
Pros: "First time flyer with American airlines and the service was impeccable"
Cons: "Nothing to dislike"
Pros: "Flight was on-time, smooth, with friendly service."
Pros: "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"
Pros: "Accommodation of letting me and my kids sit together."
Cons: "2.5 hour delay going, 3.5 hour delay returning. All because their paperwork had not been submitted on time. Terrible organization."
Pros: "Have not travelled AA in a long time due to my disappointed but today's flight changed my opinion. Was impressed with every thing except that 1 cookie and a cup of water. Not a deterrent though"
Pros: "The plane was clean and the crew was ecxellent"
Cons: "Very skimpy on room in and around eat. Aisle very narrow."
Pros: "Great seat space"
Cons: "No wifi"
Pros: "Very cold flight. Sat on tarmac for a long time before leaving"
Cons: "Freezing and late"
Pros: "Our flight was cancelled"
Cons: "Our flight was cancelled And rescheduled and we were not notified. We missed our flight. The next flight was the following day. We missed a day of vacation and $500 a day hotel fees. We felt we should be reimbursed for our flight but the person we talked to wasn't too helpful."
Cons: "We took off with low fuel diverted to DFW then on to lax with no water on board Completely unsat So much for a non-stop flight"
Pros: "Seat were larger and comfortable"
Cons: "AB 320-200 flight for +5 hours and no entertainment. Nothing on the flight. Could not pre-board on line, so instead of a zone 2 loading sequence we got zone 4. as a person who flies to Europe 4-5 times a year I do not enjoy getting on a plane in the Zone 4-5 sequencing."
Pros: "It was a very quick flight! I got some great rest and went right into work, ready for the day."
Cons: "They checked my carry on, and it ran me a little late leaving from Nashville waiting at baggage claim."
Pros: "The plan the people an service."
Cons: "Nothing i did not like"
Pros: "The pilot was charming, and really hugged Mt. Rainier on the way in - Made for an incredible view in the moonlight!"
Pros: "The plane was new on the interior and comfortable."
Cons: "if the Monitor would work and not 1 hr late"
Pros: "on time, comfortable (business class"
Cons: "Embarked late. Sat on runway for 30 minutes waiting to disembark. Missed ride to Eugene Or. Not happy."
Cons: "Air Canada needs to step up their game and get better in seat technology."
Pros: "The movie selection was very good."
Cons: "The seat was kind of tight."
Pros: "on time"
Cons: "No vegetarian options"
Pros: "Inonized windows"
Cons: "English subtitles for movie collections"
Pros: "The new tinted windows are cool"
Pros: "CAs are very kind."
Cons: "CA skipped me for snack Last years trip to Japan I experienced same they skipped me. So, I try to bring own snack next time."
Pros: "I had room!"
Cons: "While booking the tickets I was told that my luggage will be checked in till my final destination but I had to collect them at Narita airport. I had to cancel my plans of sight seeing at Tokyo downtown due to this."
Cons: "Plane delay due to passenger on cell phone before takeoff"
Pros: "nice screen, but need to bring your own earplugs or pay to get a pair. toilet was clean, seat was quite comfortable for economy class"
Cons: "the reading light from next seat passenger was disturbing me a lot, spotting on my head & arm and it was really warm.. no room to store bag below front seat"
Pros: "very pleasant"
Cons: "nothing really"
Pros: "That there were no delays."
Pros: "Very fast."
Cons: "The screen was not responding well"
Pros: "wonderful plane"
Cons: "NO WIFI!!!"
Pros: "Reliable. Easy to board. On time!"
Pros: "Service was poor. Attitude was less than enthusiastic."
Pros: "Same plane as the one I flew on the way to Toronto. It's a really nice plane."
Cons: "Waiting for an hour on Tarmac upon arrival in LA"
Cons: "my luggage and my baby's car seat was delayed. I arrived at 10 pm and my luggage and baby's car seat was missing. I was told they will deliverer it to me the next day, but I have not received my stuff now its been two days"
Pros: "The high tech of the airplane."
Cons: "I was situated in between 6 screaming kids. As you can imagine. Not fun."
Pros: "Extra care for passengers"
Pros: "The plane, which was American-made. Smooth ride in the air, no baggage issues."
Cons: "The crying children in front of me, the hour and a half delay, and the late dinner service. Dinner came at 8:30, after staring at those with special meals eat and finish an hour before everyone else, they should wait with the rest of us. Breakfast was pretty lackluster. Their online app and check in is awful- they should hire new coders and UX designers to increase functionality."
Cons: "They lost my luggage!!!"
Pros: "great seats much roomier than other airlines"
Cons: "Baggage misplaced"
Pros: "Upgraded unexpectedly"
Cons: "Got delayed for almost 2 hours. Unacceptable"
Cons: "Not offered earphones"
Cons: "Plane edges were rather dirty with lots of debris. A little gross."
Cons: "Delay after delay."
Pros: "On time. Clean. Efficient"
Cons: "Movies and audio lacked currency, simply old and little variety."
Pros: "Fast and easy check in"
Pros: "Comfortable plane!"
Pros: "The person we sat next to. And the great flying of the pilots."
Cons: "I am handicapped. Requested a wheel chair from the curb . Upon arrival, no wheel chair. we waited and waited. Then my friend went and got a wheel chair for me. we then joined our two friends, who also had wheelchairs. however, they had first class and was taken immediately to the first class lounge. I was waiting forever behind the check-in desk in Vancouver. I then put my bags on my chair and used the chair like a walker! Still no help. When I asked for help I was told that I was early and I could wait. Not the right answer. I was told to be at the airport 2 1/2 hrs. early which I was. Until I got to the woman at the boarding desk at E84, I was treated terribly. Since we travel with our friends we had hoped to at least see them. No way. Air Canada mad sure of that. also Not a peanut unless we spent money!!!"
Cons: "Air Canada is terrible"
Pros: "Dreamliner was airy and pleasant. Large screens. Electric outlets"
Cons: "Need more E books and audio podcasts."
Cons: "The plane was up and down twice when it landfall."
Cons: "Bread dry and no choice . Fresh fruit would be refreshing"
Pros: "See above"
Cons: "See above"
Cons: "Fast boarding"
Pros: "Crew in flight was nice and professional Sit in 1st class was comfortable"
Cons: "For this flight everything was good"
Cons: "Late crew caused delays"
Pros: "Timeliness, professional staff and crew"
Cons: "Less cramped airplane: there is nothing wrong with the plane itself but every time I have travelled this route the plane has been completely full (this time it was even oversold) so a bigger plane would help"
Pros: "The flight was easy and quick. These small planes are actually pretty comfortable."
Cons: "Waiting for a gate in Chicago is never fun. Most people on the plane seemed to have tight connections, and I'm guessing most of us missed them. I only made mine because the next flight was delayed."
Pros: "People caring for people. We flew for a familiar emergency and the personnel on board understood the situation and was very kind."
Cons: "Rough landing in Washington, smell of kerosene in Sao Paulo flight, otherwise good."
Pros: "The connection time Mach very well。"
Cons: "I learned that 3 flight together long hours have no food been sever and we have time to get food from airport. Next time I will do better☺。"
Cons: "All of my fligts has been delayed and resceduled, so instead of 18 hours to go to hawaii, it took me 36h"
Pros: "Good communication from crew concerning updates and ETAs."
Cons: "Service was a bit brusque at times, but never unkind."
Cons: "I made a reservation for my whole family and selected seats four month ahead (we reserved 1A, 1B, 1C, and 1D). One day before the departure, United informed me that one of my kid had to be moved to 11B a part from the rest of family due to a flight swap. When we started boarding, I noted someone else was sitting on my seat (1D) with his own boarding pass with 1D written. United crew politely asked if the gentlemen was willing to move to 6B, which his original seating in the system but he refused to do so. We' also personally explained to him that if he can yield the seat so that our family could sit together due to my wife's medical condition but he would not cooperate. I noted Those gentlemen on 1D and 1C are either buddies or coworkers. The crews were looking at each other without offering a solution. I ended up telling the crew that I could sit on 6B so that the plane can leave. The departure time was 20 min late u related my seating issue and de-icing took another 40 min. I am a Global Service member and I am very unhappy about the way the whole situation was created and handled by United."
Pros: "We were traveling with our 2 year old daughter on a red eye from Hawaii. The flight attendants went so far as to defrost a pizza in the middle of the night to accommodate us."
Pros: "Early arrival"
Cons: "Food and beverages, as expected on United."
Cons: "The flight was delayed more than 4 hours. It was a bad experience with United."
Pros: "On time departures and landings"
Cons: "Far away Gate"
Cons: "We missed the whole vacation due to United flt. 599 being late into SFO. We missed the Zurich flight by 7 minutes due to a mechanical issue (overhead bin lid would not stay closed.) United customer service was very poor and after 16 hrs. at SO without resolution on flights and schedule, we just came back home. If Siss Air could have waited 10 minutes for 12 or more passengers, we would have been fine. I don't know if United communicated with them or not. This was a disaster!"
Pros: "The flight crew was courteous and efficient."
Cons: "The boarding time lasted an hour as the front desk staff at the gate insisted that I needed a visa travel document for my connection in China (multiple leg journey). What they failed to realize is that nobody needs a visa for China if they’re connecting in transit. It took a phone call and 3 staff members to sort things out. Not something that I want to deal with at 5:00 am. Moreover, due to the de icing, the flight was late and i just made it to my connecting flight in Newark. It was quite a hair-raising experience overall."
Cons: "Smoke on the plane crazy delay"
Cons: "Had to fight to get seats TOGETHER and WE booked 2 months in advance."
Cons: "3 hour delay from washington to munich..missed my connecting flight and was booked on my flight to athens 12 hours later!!!!!"
Pros: "On time"
Pros: "Seats were very roomy and pilot did a great job!. Boarding went great!"
Cons: "We were stuck on tarmac but this was weather related. No gluten free snacks. Some crew was nice others less so."
Cons: "It was a long delay, which meant I missed my connection at O'Hare even though I had a 3 hour window."
Pros: "There were no delays"
Cons: "Even for a smaller person like myself, it was quite cramped--moreso than what I've noted in the past"
Pros: "Crew was nice"
Cons: "Flight was 4 hours late. The seat was so small, I could not open the tablet (folding tablet in armrest). I am 6" tall and medium built. That tablet can only fit a kid"
Cons: "Delayed delayed delayed"
Pros: "Crew was great"
Cons: "I've never had a good experience w in flight entertainment on united. Compared to other airlines it is simply a big step behind"
Cons: "Seat area had a good deal of trash around it and in the seat back pocket"
Cons: "The crew was rude and often in helpful. This is a continuing trend on United and I will not fly united again"
Pros: "Flight crew and ground crew are very professional."
Cons: "No complaints."
Pros: "Everything was on time."
Cons: "Despite wearing a down coat, scarf, and hat, and holding my bag in my lap, I was freezing cold the entire flight. This was after the flight attendant let me move towards the back of the plane so I could be warmer than sitting up towards the doors. A December 6am flight with no heat? Ridiculous!"
Cons: "I was put on an Air Canada flight and sat on the tarmac for almost THREE hours in MTL. Finally took off and am stuck in Toronto overnight. Air Canada was very unhelpful. I have to sleep in the airport. No food vouchers. Sucks."
Pros: "Boarding was quick, staff was friendly and helpful."
Cons: "No in flight entertainment..."
Pros: "Nothing actually except it was on time.. I do appreciate being able to bring my little dog on board with us although it cost alost as much as another seat. Thanks for letting us bring her."
Cons: "You put us all in very back seats and I am clostifobac.. It WAS HORRIBLE EXPERIENCE... LOuD AND NO RECLINING AND IN A CORNER.. OMG had to stand up most of way to keep from freaking out. And.. I HAD RESERVED MY SEATS..MAKES NO FRICKEN SENSE.. The tkt guy was rude when I told him I reserved our seats and now we are all 3 scattered everywhere alone. I think that's WHY HE PUT US IN THE VERY BACK BEING HATEFUL BECAUSE I WAS NOT HAPPY THAT UNITED DECIDED TO SEPARATE US FROM ROW I TO 30.. Also I am paying to bring my children to Mexico and I can't get points for it. Just sayin..."
Pros: "friendly flight crew. good informations nice plain"
Cons: "- entertanment only with pay??? this is a step backwords...."
Pros: "Friendly crew. Very short flight so rating entertainment & food is not really relevant. 15 minutes in the air."
Pros: "Flight attendants tried.. United booked a hotel room for the night."
Cons: "Poor communication on gate change. Delay on flight boarding, and there were issues with engine. Stuck on the tarmac with no AC, they had us off-boarded since everyone was sweating. Reboarded after, no AC still until takeoff. Delayed more than two hours- this was last flight, and caused me to miss connection flight. Was supposed to arrive in final destination at 11pm that night- ended up getting there at 9:40AM next day."
Pros: "Bad good, good service but 5 hours delay"
Cons: "The airplane food and the delay in Chicago"
Pros: "Staff are nice and helpful."
Cons: "Everything is an additional cost! Food, tv, beverages and that is not how it is anywhere else unless you are on a budget airline or flight which this was not."
Pros: "Good legroom. I was at an exit row. Crew was cheerful. Plane seemed pretty new and clean."
Cons: "Delayed departure. And had to sit on tarmac on arrival in Minneapolis waiting for other plane to leave our gate."
Pros: "Some movies to choose from, plenty of good action and drama choices."
Pros: "Can't really remember if I liked anything."
Cons: "Unfriendly crew. Flight delayed by more then 2 hours. We were moved from gate to gate 2-3 times. Totally disorganized."
Cons: "Delay caused us to miss last flight of day. We have been sleeping on floor of airport for 9 hours. Same thing happened in the beginning of the trip from dallas to chicago. Oh, it was our honeymoon!"
Pros: "Even though we boarded late, it was expeditious. We still arrived on time or close."
Cons: "Middle seat was hard and uncomfortable."
Pros: "Never on Air Canada again. Food was miserable. They literally told me that they ran out of food (on the flight from Montreal to Casablanca). No kidding. They told us that the flight was full and no more food was available! When we asked for water, they did not bring water. I am not sure if they were out of water because the flight was full! That would be something! Bathrooms were not usable. Utterly dirty. My six-year old daughter refused to use the bathrooms. Water was flowing and the smell was horrible. They should clean that. I can go on but what is the point???"
Cons: "The list would be too long. So, what did I like is a better question in this case. Honestly, I am not even sure if I liked anything. I mean some people were nice, but why? Do I expect people to be rude? I mean, I need to like something extraordinary, something that others don't do. I can't remember anything remarkable. Just nothing."
Pros: "The crew was very friendly and caring"
Cons: "I was at the gate 15 minutes like it says on the ticket which never happens because I'm always about half an hour to 45 mins early but when I got there they had given myou seat away that was not cool"
Pros: "I saw a really good sunset"
Pros: "Can't beat the ease of flying especially considering how quick arriving into Los Angeles verses driving"
Cons: "Delays due to presidential speeches"
Cons: "My flight was cancelled. When I called United I was in hold for an hour only to be told that my airline was not United but Air Canada. When I called air canada I was on hold for another 45 minutes. They rescheduled my flight for another day. I lost one day of my vacation."
Airlines flying to Yucatan have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Yucatan
Masks required on board, masks provided on flights to Yucatan
Social distancing seating
Middle seats unavailable to book on flights to Yucatan
Testing for antibodies, testing for symptoms for flights to Yucatan
Waiving of change fees. Search flexible flights to Yucatan