Poor food on flight between Toronto and Stockholm Airport Toronto too crowded
Business Class Configuration was excellent- private and comfortable. Crew and service were excellent. I really appreciate Air Canada cabin pressurization equal to an altitude of 8,000ft. Upon landing, I felt more alert and refreshed than typical for international flights
Hard to use tables and TV screens interfere with the enjoyment of flight experience. Other than that it was a smooth and comfortable ride and we were well taken care of.
Excellent flight overall. Lufthansa Business service was excellent with great cabin crew and very good food and wines. The seat comfort was excellent. Only a slight reduction in score due to the 747-400 being a relatively loud aircraft these days.
There is need to introduce HOME COUNTRY of Departure Meals
Very old plan, bad cabin layout and seats, entertainment system would get 95% through a film and then crash and reboot. I wont be using Lufthansa after I return back home, would rather pau more for a better flight arramgement.
You gave me a “Never fly Lufthansa” experience for life. You charged me $1760 for reinstating my ticket on a cancelled flight. Service at the airport was terrible. I’m convinced that I should never fly Lufthansa.
On board Entertainment and crew services were absolutely trash! Neither me, nor any of my 40 family/friends members are flying Lufthansa again!
Happy and nice crew and the atmosphere is very easy and calm. I got a wonderful travel with UA this time
The flight was ok, the flight attendants were lovely, the movies were good, the food was ok, and I am just sad because my luggage didn't arrive with me in Iasi because the flight from Vancouver to Frankfurt was delayed and then I barely made the rest of my flights. Also, there was no real support once I got off each of the flights. There was nobody to ask about gate or where to be and for example when I got off in Vienna to catch the flight to Iasi there was no screen where I could read the gate and time of departure of the plane. I was going crazy trying to find the plane to Iasi and I barely made it. When my luggage finally arrived home it was broken. The handle was completely broken and that was not so good. I am in a visit here, in Romania, and I will have to buy a new luggage.
A great flight. The crew was excellent too. Of particular note of excellence was the gluten-free meal which was one of the best offerings I’ve ever had on a plane. Outstanding work, BA chefs.
Was delayed on first leg and missed connection. They would not let me board although I arrived at the gate 5 min before take off. I was delayed 24hrs
The on flight entertainment system touch screen system and the USB charger did not work on multiple seats on least 4 seats an in different rows. The attendant tried to reset the system but was un successful. I couldn't change my phone to get my ticket for my next flight. This was an international flight I changed seats and the problem was the same. the flight attendant offered his power bank
Very crowded, no real explanation of food "chicken or pasta?" After dinner no drinks service. Plane was clean, but little help with finding soaces fir luggage to get into overhead bins. Many passengers putting 2 bags, hats, duty free in overhead bins so no space for roll ons
We were never able to take this flight because our first flight from Austin to Dallas was cancelled.
I had a great experience on this flight! The crew was extremely helpful and attentive. Seats are very comfortable and the in flight entertainment was excellent.
everything to do with KAYAK was terrible. Your customer facing departments are utterly useless, timewasting and unhelpful.
The screen didn’t work and I didn’t get the seat upgrade I paid $300 for. They were no help with that,
The onboard service was fantastic, really in a class of its own
BA gave away one of the seats I paid for. Within the last minutes before boarding, my partner couldn't make the flight. I should have had a seat next to me that was empty.
