On my way home I had a layover. The flight from ATL to CLT was amended 5x while I was waiting. I could have driven home sooner. Overall from Dallas, Tx to Charlotte, NC I started my trip at 4:30pm, I didn’t get home until past midnight. I know things happen, but 5x to make me run back and forth in an airport from different terminals is excessive. I also upgraded to comfort + , I didn’t feel it was worth it. There was no benefit
On my way home I had a layover. The flight from ATL to CLT was amended 5x while I was waiting. I could have driven home sooner. Overall from Dallas, Tx to Charlotte, NC I started my trip at 4:30pm, I didn’t get home until past midnight. I know things happen, but 5x to make me run back and forth in an airport from different terminals is excessive. I also upgraded to comfort + , I didn’t feel it was worth it. There was no benefit
I usually have a positive experience with Delta. Complimentary upgrades are always nice!
It was a Red-Eye flight so was not comfortable enough to sleep, but seat was as expected. Crew was great and in-flight entertainment was excellent. Flight was smooth
Horrible. Flight ORD to CGH was okay, but Paris was a nightmare. Old planes, delays, involuntary downgrades, broken planes, terrible communication. CGH to CPT was my worst flight ever.
I received the two differed meals: chicken and pasta. I asked and I received. I am anti-wasting food!
Crew was wonderful, very professional and pleasant. On time performance. Excellent flights,smooth. Thank you!
I appreciated being upgraded. I was very disappointed with my 13 hr layover in Seattle to geg, while my friends who flew Alaska made it home as scheduled. I had to reserve a hotel on my dime.
Very crowded, unorganized, people pile up to the gate before their seat is called. Becomes a cluster. Why not board first and premium then start main cabin from the back?
Everything went well with the trip. Clean airplane and very nice staff.
I have to say that Delta has improved their service radically since I flew with them last. I purposely have avoided flying with them for years owing to absolutely terrible service. This is no longer the case, I am glad to say.
Old cabine without flat bed in business for a 12 hour flight is not acceptable
Generally good. The crew is excellent. The food could be better.
Food could have been better especially the breakfast. Overall it was a good flight
I have used Air France and KLM many times it will help if they change their menu's feel like it's been the same for years!!!, Especially the breakfast. Overall the flight was good and enjoyable.
No birding was given for next trip on same carrier, food was very moderate.
Crew was professional. Boarding has few seats . Since the plane was not full would have been nice to change seat on the internet
Je n'ai pas pû incliner mon siège et une des hôtesses ne comprenait pas ce que je disais. Je devais parler fort
My seat was so uncomfortable, and the headrest was broken. Very very disappointing for the price I paid.
Please serve no god if you must serve dog food
The hard product, food, and service are far superior to their North American counterparts
Terrible experience! All flights delayed, staff had no idea of what they were doing, and at the end luggage lost for 2 days!
It was a domestic flight so the food was not included. But we had not even a little snack and by the end of the flight they were coming around serving water.
Headphones for the movies have too much bass and can't be adjusted. Almost impossible to hear. Great movie selections but can't really watch them because you can't hear them. Also the system is very slow.
I liked that I paid for the bulkhead. That was the only saving grace those seats suck. Why do they pack you in so tight pack you so tight
The flight attendant bumped into me repeatedly time and time again, throughout the entire flight, preventing me from getting any rest. He seemed unaware of his actions and I was very close to saying something, but I didn't because I don't believe he would have understood or altered his behaviour. It was very irritating
There was no entertainment at our seats. The flight was comfortable and we had leg room. The snack we had was really good.
Economy seats were surprisingly comfortable, and snacks not too bad. Checked luggage arrived at destination without problems. It was annoying to wait until last to board as lowest-tier seats but understand it’s difficult to gauge when loading a full plane At least checked carryon luggage seemed to come off first. Annoying to have to use app to order food/drink when wifi availability didn’t allow time for it. Advance communication would have helped Food on menu seemed highly processed and unpalatable, overpriced and over packaged. So maybe a good thing to have missed chance to order
Glad that the plane was not full so my 6' 2" husband didn't have anyone in front of him. We were able to sit in a row with a space between us so he could stretch his legs.
Glasses of water very small, no any snack and at the second time that the air attendant serve water or juice, she ignored us, only some passengers had something to drink.😕
Seating is comfortable, boarding is well organized. Toilets are very small. Even though I’m petite, still find no room to move around. Toilet paper holder hanging loosely, eventually they fell on the floor. The small sink is too shallow that causes water splashing on the floor. It doesn’t look pleasant. I didn’t purchase food or watch the entertainment, so no comments.
Air Canada from Edmonton to Toronto was disappointing but Lufthansa from Toronto to Frankfurt was excellent.
I ended up buying (for $340) "extra space" seats because I my flying partner was given a STY boarding pass, leading me to conclude that she was on standby and that we had to buy seats on the flight. I later learned that the flight was not sold out and that we could have gotten on as usual. To be honest, I felt swindled.
I'm Canaadian. I hate Air Canada. I used to give them a pass on their international service. No longer, They suck across the board now! Old planes, exhausted staff bad food and shitty entertainment. Your seats need reupholstered! Start with that...
I'm Canadian. I have the unfortunate experience of pretty not having the choice to fly with them. THEY ARE TERRIBLE.
Only two check in counters for online bag drop, economy and premium economy clients, NO management supervision whatsoever, no announcements, whilst Business and first class had three check in counters operational, with the bulk of clients flying economy on a 747…..very poor service indeed. Stood in a queue for two hours to check in!!!!!! The flight crew were equally indifferent.
My baggage has been lost for the last 6 days! The problem originated at LAX with Lufthansa, which was a very big disappointment from LAX to Munich. The flight was delayed over an hour, the overhead bins on the window side are too small for most carryon's, the in-seat video screen were very poor as they would not respond to your touch quickly and would stop and start all over again, the earphone jacks are not like most standard ones, the seats still has wrappers and trash in pockets and on the seats. and there was no USB outlet to charge your phone or other devices. The German reputation for quality is bogus with this airline. BUT the responsibility for delivering my luggage became Air Dolomiti's as they were the last leg of the trip. The baggage area was chaos because several flights arrived at once. I took me over an hour to file a claim, the agent entered my info incorrectly, and the contact numbers for Lost and Found at the airport was never answered. I have never been called by Air Dolomiti or the baggage delivery company. I had to do all the calling. AD's live agents gave me two wrong phone numbers for the baggage company. When I finally got the right one on my third call, OF COURSE, no one answers and I still do not have any information on when my bags should arrive. VERY UNPROFESSIONAL operations by Lufthansa and Air Dolomiti. I will make sure I book any other air carriers on the rest of my flights to Italy this year.
Overall good experience, just the delay of 2.5 hrs was a bummer.
Everything was fine except that the ground personnel in Toronto wasn't able to operate the jet bridge, so that everybody was stuck in the plane after landing for 40 min, so I missed my connection.
The flight was cancel and then changed the gate 3 times and nobody communicated to that change I don’t take any trips whit that company
my daughter was throwing up and I did not get any help. The food was such bad quality. the plane was clean and the entertainment was great
Terrible. Flight was 3 hours delayed and I missed my other flight to my final destination
Entertainment catalog certainly needs an upgrade to include better and latest content. Food was not good at all - they need to cook something edible. Five starts to the crew and on tim performance of British airways though!!
To take off on time but warned about a possible delay by enail which was good
The layover time was barely 1.30 hrs and the security clearance sucks. I almost missed my flight but for the help of a manger. She held the flight for me. My baggage did not arrive. The entertainment did not work, I had to switch my seat 3 times for different issues. The travel was not fun
Fare was much lower with a layover in London as I was able avoid numerous landing fees that would have been added to the ticket price had I booked a direct flight to Amsterdam.
I sat in the last row of seats. On an 8 hour flight they allowed folks to stand and talk and drink in the back area near the toilets the whole time. They were at times loud and in the way. It was a little annoying. The crew on this trip were pretty mediocre and the plane was littered with trash when we disembarked.
Seat layout, flight/club attendant service, food variety and quality could have been better. Business class Standard is visibly low compared with 6 other airlines that we have traveled for the past two years.
I asked for a wheelchair. I have a back health condition. I had to walk a lot
Great and pleasant service and smooth flight with wonderful and clean amenities.
No food as per my diet restrictions even after advance request and delayed baggage without any notifications