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My recent Air France flight from Paris to Toronto was a genuinely pleasant long‑haul experience, marked by strong service and thoughtful touches throughout the journey. The boarding process was orderly and efficient, with only a short wait before passengers were invited to step onboard. Everything moved with calm coordination, setting a positive tone right from the start. Once in the air, the inflight crew truly shined. They were warm, friendly, and consistently attentive without ever feeling intrusive. Their professionalism and upbeat energy made the cabin feel welcoming and well cared for. The meals and overall service were very good—well‑timed, nicely presented, and satisfying. Air France’s reputation for quality inflight dining held up, and the crew ensured that drinks, snacks, and small requests were handled promptly. I traveled in a business‑class pod, which offered excellent privacy and comfort. The seat itself was spacious and well‑designed, ideal for both resting and working. The only minor drawback was that the pod felt a bit warm when fully closed, but it wasn’t enough to detract from the overall comfort. Overall, this Air France flight delivered a smooth, friendly, and enjoyable experience from gate to landing. The combination of efficient boarding, exceptional crew service, quality meals, and a comfortable seat made the long journey feel easy and well supported.

Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats

I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.

Our flight crew were terrific. And they handle a difficult passenger with finesse.

My experience was good overall, the quality of the food really decreased! There used to be a choice between meat and fish now it’s between chicken and pasta! In the choices of entertainment meditation has been added which is very good. Soft chair workout to improve blood circulation and avoid phlebitis should be added.

They lost my baggage and I still have not got it back. Disgrace

They lost my lauggage and I STILL HAVE NOT RECEIVED IT. NO ONE IS HELPING! PLEASE HELP FIND MY LOST LAUGGAGE

Excellent apart from transport to actual plane 10 minutes from the actual gate , walking out in the tarmac in the rain and having to climb stairs to enter while holding luggage.

Business class in the second leg - CDG-EVN was a disaster.

A couple of minor delays in boarding but very professional and efficient staff.

Everything was excellent. I had lost my ID card and the flight attendant found it for me.

I have nerve pain in my hands lasting multiple days so far because of the hard armrests digging into nerves at my elbows. Will have to buy elbow pads before the next time I fly. I hope the pain and numbness fade soon, or I'll need to consult a doctor. Otherwise the flight was fine.

The flight never took off due to sudden mechanical issues. The rebooking was to s lessor class than what I had paid for. Thus is the second time AC has done this so a bad trend. Happy the decision not to fly was made in the interest of passenger safety ( kudos to the captain) but the way in which AC handled the decision was very poor.

When I booked the ticket it said that it was ANA and once I paid it changed to air Canada.

last minute flight cancellation. wound up flying saskatoon vancouver seattle cleveland. all night. no more air canada.

Everything was smooth. Just a bit of confusion with our carryon we were asked to check. We had to go through security twice

Boarding was delayed 50 minutes. The flight going to Chicago was canceled, causing lots of problems and causing me to rebook and miss an event. I was traveling with a colleague, and he was unable to get on the same flight after 40 minutes on the phone, which meant I had to wait for him after my arrival. My flight down was delayed an hour before take off, had to sit on the plane, then 30 minutes after landing to get to a gate. No real food, only juice/ water offered for the 3.5 hours on the plane. Not a good experience.

Not having to pay to sit together. Seat cushions were worn out and breaking down sitting on metal framing, knees jammed against seat in front of me. Not a comfortable flight.

Very disappointed with cancellation, then rebooking with booked friends bumped off & then a delay of over 6 hours!! Totally disappointing & all the anxiety it caused was unacceptable. $15 food voucher to compensate is a joke!

Delays after delays only to announce we don't know how long it will take

Great service food was very good and overall experience was great !!

The longer flight on our leg back to the US was fine. Boarding was great, we had to stay on the runway for a bit after boarding… they kept it cool uncomfortable.

Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.

Missed flight. Requested assistance for my father and he did not receive it in Paris.

Poor food on flight between Toronto and Stockholm Airport Toronto too crowded

Business Class Configuration was excellent- private and comfortable. Crew and service were excellent. I really appreciate Air Canada cabin pressurization equal to an altitude of 8,000ft. Upon landing, I felt more alert and refreshed than typical for international flights

Hard to use tables and TV screens interfere with the enjoyment of flight experience. Other than that it was a smooth and comfortable ride and we were well taken care of.

The flight crew, the on-plane service, and the food were fine. The seats lacked cushioning and were uncomfortable compared to other planes from recent flights. The plane was initially delayed one hour and that expanded to 1.5 hours. When we boarded, there was insufficient room for our carry-on bags, which added more time to disembarking from the plane. It appeared the Air Canada staff or the Toronto Airport staff were less than competent to handle whatever the issue was that caused the delays, which was never communicated.

Boarding was haphazard after people with small children or walking difficulties

The boarding process is not well organized at all. It need to be totally revised with an emphasis on order.

Airport entrance was working with one single opened location , hall was extremely crowded and insisted on closing boarding with above circumstances to oblige you to rebook.

During the direct flight to egypt with egyptair the crew was very rude and forced me to accept food when i had asked if they had juice because i was not hungry and did not want the food he just yelled and gave me the food and so i asked my husband to ask him in arabic to take the food back because i did not ask for this and he told my husband to keep the food my husband is palestianian jordanian and i am irish american so clearly some discrimination towards me took part here not my husband as he respected my husband in his tone , i had been to egypt alone before and other parts of the middle east alone long before i met my husband and i have traveled with my family since a baby by plane for extra perspective as half my family is upstate new york and the other half texas . So every year of my life on planes before solo traveling and this is the only time my entire life i was given by force food on a plane by a flight attendant and yelled at to keep the food and felt unsafe the entire flight to egypt and the entire return flight from egypt because the plane was not the best quality and the return flight the entire flight the air conditioning among other things did not work . I will definitely try my best to find other options in future travels to egypt as i love egypt and loved egypt long before being married to my husband and i will be back even if alone .

EgyptAir has significantly improved, especially its cabin crew and service. The catering is better than before, though it still has room for improvement. Now we look forward to fleet renewal.

The experience exceeded my expectations and reflected the significant progress.

To be honest, there has been a significant improvement in the level of EgyptAir in terms of service and food quality.

Our flight was delayed for more than three hours due to mechanical issues. Please compensate.

Boarding was chaotic and disorganized, and the foot rest to my seat was broken. But the food was good and the flight attendants were kind and attentive.

Horrible old filthy airplane with brooking seat and entertainment system

Boarding was a nightmare. Still the B773s don’t have WIFI and are a something from the 90s in terms of comfort.

Comfortable flight with decent legroom and good seats. The crew were helpful and courteous and managed well with the stressful boarding and the chaos that’s involved. The food was decent, more than expected from a short flight like this. The only reservation I have was that the crew allowed passengers to board With massive amounts of hand luggage which were piled up on the empty seats next to passengers and and it was a risk to all passengers in the case of turbulence or emergency landing. I’ve never seen this ever on any flights I have boarded with many other airlines.

We missed our connection and they put us in a hotel our luggage didn't get rerouted with us so we arrived with no luggage

Dirty seats, entertainment unit not working. The crew member assisting in giving boarding passes was rude. She didn’t give us the seats we bought and then tried to give us 4 seats saying they were in the same row which they were not. We had paid for our seats to be assigned!. Food was bad, service was poor. My son had asked the hostess for a sprite which she told she would get but did not

Food quality was low for business class. No snacks between meals. Very confusing “One World” participation. This airline seems to be part of the program but doesn’t recognize the benefits to customers (luggage allowance)???

Awful. Seats on this Dreamliner really uncomfortable with broken tables. No food selection availability in business class. Poor service. No engagement senior flight attendant spent more time applying make up then speaking to her guests. It appeared that the right side received a different level of service to the left when there were only 8 people. Worst flight I have ever had. A great way to ruin an outstanding two week with this return flight

There was a technical problem with the aircraft after we boarded and we had to leave the plane and wait for two hours where we couldn’t talk to anyone. I had a connection in Toronto to Vancouver I obviously missed it. Arriving to Vancouver the flight was canceled and I wasn’t offered any another flights. I had to book one on my own charges to get back home. Also at Casablanca check in. They said our luggage will go to final destination and they did not!

Seats were very uncomfortable (tight and hard). Flight was delayed due to technical problems. Baggage took an hour to arrive to the carousel.

Not good airline doesn't understand or recognize business class customers

Delays with no communication. Broken business class seat and no one seems to care or help.

when we ask for water or any help nobody care.. they are too arrogant

The plane was new, clean and nice. The crew was very attentive and pleasant. The food wasn’t great, though - even in business class…