Daily cleaning, installation of cabin HEPA filters on flights from Alabama to Ontario
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Scores according to KAYAK customer reviews
Pros: "My flight got delayed twice. Had to get rebooked."
Cons: "Appreciate the communication from pilot when on tarmac"
Pros: "All of it"
Cons: "Nothing Best flight"
Pros: "Crew was excellent, seats are never excellent"
Pros: "Great airline. Crew was great. Comfort was good. Arrived on time"
Cons: "Well the days of reclining seats are over."
Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Pros: "Funny crew members and very friendly captain"
Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"
Cons: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Pros: "Crew was great. Delta auto rebooking caused me to miss my next flight"
Cons: "Contacting me before rebooking would have saved me $400"
Pros: "Crew was amazing."
Pros: "Good snacks"
Pros: "The crew was polite but not overly friendly or welcoming."
Cons: "Boarding was orderly but it was hard to hear the announcements of the zones. I flew economy and it was like flying in a frozen sardine can. There was absolutely NO leg room. At 5 ft, 2 " if I found it difficult, I cannot even imagine how a taller person felt. I wore a coat, sweater, and scart , and warm socks, and I was still freezing the entire trip. It took me 20 minutes to thaw out after arriving. It was quite uncomfortable."
Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"
Pros: "Food was good, boarding was fast and efficient"
Cons: "Smallest seats I’ve seen in a while. Very uncomfortable. Still haven’t announced baggage carousel but that’s jfk for ya. WiFi didn’t work on flight either."
Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Pros: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Cons: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Cons: "Flight was delayed until it made me miss my connection"
Cons: "There was a LOT of turbulence and the landing was a rough one too. Plane was cramped with very little leg room and my seat back was broken."
Pros: "On time, great service, a lot of legroom."
Pros: "Ended up with earlyish boarding and exit row legroom."
Cons: "Online check-in was an ultimately unsuccessful confusing nightmare. Having either a codeshare flight or a passenger with a new passport would probably have been enough to break the online check-in system, and we had both. Straightened out in the airport, but required waiting in a long line where late arrivals for flights an bhour before ours were given priority. Frustrating not to have a seat assignment until boarding had already begin (would have gone SWA if we wanted that mess)."
Pros: "The crew was nice. The cabin very clean. Flight very comfortable"
Cons: "The landing was a little rough"
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Pros: "Short flight."
Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"
Pros: "The staff is very friendly. Most pleasant airline I've flown with."
Pros: "On time as scheduled."
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Cons: "3 hrs delay My first fly was cancell Atl- Mty So ,they booking me next fly atl-Qro I have to stay weathing 9 hrs and just water and cookies"
Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"
Cons: "No on board entertainment."
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Cons: "No space in the seats"
Pros: "New equipment"
Cons: "Late departure"
Pros: "friendly flight crew"
Cons: "3 hours there before the departure."
Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Pros: "When you are delayed, there is not much to commend."
Cons: "Delayed. That pretty well says it all."
Pros: "The crew was good and the flight was smooth."
Cons: "Somehow we were double booked and double billed. We got to the airport 3 hours early and checked our bags. All 3 were lost and searched. Everything was put back precariously and there was shampoo and lotion everywhere."
Cons: "Luggage costs"
Cons: "The food could have been better. I don’t mind paying but some nicer, healthier choices would have been nice. It is airplane food so no real surprise. :)"
Cons: "The cabin was very cold."
Pros: "Everything, thank you"
Cons: "Nothing, everything was perfect, thanks."
Pros: "All westjet workers are amazing. Starting from the people at the front desk, the crews on the plan and the people that give direction."
Pros: "Fair cost benefits"
Cons: "More food!"
Cons: "It would be nice if WestJet didn't gouge customers during unfortunate circumstances"
Cons: "Explain the reason of the delay to us. Service while boarding was very poor No smile or welcome"
Cons: "The cabin was a bit warm"
Cons: "Seats too narrow"
Pros: "Lots of leg space"
Cons: "Poor communication on the reason for the delay"
Cons: "Small plane"
Pros: "West jet always known for above and beypnd service"
Cons: "Way too cramped. Only 1 washroom."
Pros: "The trip served its purpose in getting us from point A to B. Good"
Cons: "I miss the wedding party I was the bridesmaid"
Cons: "Choice of food"
Pros: "Horrible check in"
Cons: "Rude staff"
Cons: "Booked our seats 24 hours in advance and could not get seats together. Airline expects us to pay extra for reasonable expectations as that"
Cons: "Tiny chairs"
Pros: "Talia is an excellent stewardess—She takes good care of people"
Cons: "The plugs don't actually charge anything... :-/"
Pros: "Haven't taken it yet"
Cons: "Well I'm not on the plane yet cause you left.me stuck in Vancouver"
Cons: "Boarding process complicated, bad smells in cabin"
Pros: "They were quick and efficient"
Pros: "Smooth flight"
Cons: "Wheel chair services was horrible. 8 passengers needed assistance and there were 2 assistants to aid them. This took over two hours as they attended to passengers with connecting flights first. It was frustrating waiting 2hrs after the flight landed to collect luggage and leave airport."
Cons: "Woman in seat beside should have taken 2 seats"
Cons: "The very long delay, the aircraft was extremely crowded and then we arrived late"
Pros: "Wonderful service!"
Pros: "Everything was good"
Pros: "No issues"
Cons: "That the fare advertised didn’t include a seat or a suitcase. Very unfair comparison."
Pros: "Free booze"
Pros: "The boarding was fast and everyone was kind with me."
Cons: "Snacks were given, I wish there were more options."
Pros: "The boarding process was organized and quick. The pilots, Robert and Patrick flew so well and we landed like a dream."
Cons: "it was very good"
Pros: "The Pilot explained his Procedures thoroughly."
Cons: "Same as above."
Pros: "Easy on line check in"
Cons: "Delays on boarding"
Pros: "Luggage came fast. Car rental was great."
Cons: "Changed planes, changed seats after paying for advanced booking. Service was poor, cabin was hot."
Cons: "The long wait to get my baggage."
Pros: "Staff was kind as usual. Some channels didn't work so they gave us complimentary movies."
Pros: "Service was great. Seats seemed to have shrunk. I sat in a middle seat. Hmm."
Pros: "People very helpful and friendly."
Cons: "Waiting to get our luggage"
Cons: "TWO gate changes and several delays later, we finally got to Toronto."
Pros: "We ask for help with a 80 year old woman that needed assistance signed up for help o get her from one terminal to her next carnet flight no one accepted her."
Cons: "Only saw what was supposed to have happened but didn’t no help from the air line period."
Pros: "empty plane awesome"
Cons: "Either less stingybwith Basic Economy or take one less chance to repeat that it is basic."
Cons: "the wifi is awful"
Cons: "Had abnormally long delays today!! Added 4.5 hours to my flight today"
Pros: "Pilot did great job, superb smooth landing."
Cons: "The two male flight attendants could have been a bit more friendly."
Pros: "comfortable plane."
Cons: "Kay&k was awful. Never use them again."
Cons: "4 hour delay is unacceptable"
Cons: "Seats are too close"
Pros: "Crew was nice and made sure we were all comfortable before taken off :)"
Cons: "I was thirsty on the way back but we were not offered anything to drink so I waited till we landed to buy a drink, other then that was very enjoyable. Plan on using America airlines again"
Cons: "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"
Pros: "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
Cons: "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."
Pros: "didn't get my flight you said booking was guaranteed refund 24 hours but when i call to change or refund you said the airline would not change or refund. you didn't live up to your end. if you refund i would consider tat but for now. i would never use kayak again and will post my experience"
Cons: "you could have change my return when i called 2 hours after or 18 hours after now i have to pay 500 to get home you should live up to your rules and refund my money"
Pros: "Service for wheelchair was excellent with staff at checking counters"
Pros: "The flight attendant"
Cons: "Service was poor."
Pros: "Price, entertainment, direct flight"
Cons: "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."
Pros: "Prompt on time service."
Pros: "Seats which we selected where great"
Cons: "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"
Cons: "They changed my flight schedule that made me have to arrange my travel plan"
Cons: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and stuck in AL another night on ‘home’ trip"
Cons: "Someone stole an ipad and that forced us the be delayed for 2 hours"
Pros: "My flight was delayed many hours so I wasn’t going to make my connecting flight in NY it to Toronto, There service agent was great and found me a seat on a later flight that was direct. Overall, happy with their service found me the best flight available."
Cons: "I never could figure out why the flight was delayed, there were a couple of other delayed AA flights too. I was supposed to get to Toronto at 2pm for a 5pm presentation, but I didn’t get in until 9. I also felt their website was deceptive or maybe needs updating,When I bought my ticket It stated that I would get 3 bags complimentary since it was Canada that wasn’t the case, I was charged for $60 for both."
Pros: "British Airways got us on another flight to Dublin through Heathrow."
Cons: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."
Pros: "On time"
Cons: "Small seats"
Cons: "No personal TV’s and no food for purchase"
Pros: "Nice staff!"
Cons: "A bit bumpy!"
Cons: "The layover was too short we missed our connecting flight. How did Kayak even allow us to book such an itinerary. Staff with the airline was also rude! Never will I book with site ever again!Rude"
Pros: "Arrived early"
Cons: "American airlines lost my bag... Customer service in LAX is non-existent."
Pros: "Lucked out with extra legroom seat. Seat was broken though."
Cons: "The whole customs process is a seemingly endless mess."
Cons: "The cleaniless of the flight can get better"
Pros: "Not much."
Cons: "Plane malfunction resulted in delay, and missed connection. Rebooked connection flight was canceled. Now in day 2 of eaitingto get home."
Pros: "Flying AA. Excellent flight"
Cons: "No wifi. Pay only"
Pros: "Besides the seating problems everything else went smoothly"
Cons: "I was not able to get seats assigned to us before arriving at the gate. We got put on the very last row by no choice of our own. The seats are not designed for the average adult, possibly the worst ergonomics of any seats I've ever encountered. Extremely uncomfortable flight."
Cons: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."
Pros: "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
Cons: "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"
Cons: "Domestic flights with American are atrocious. The plans cram too many people into such a small space. Leg room is non-existent."
Cons: "Too many delays"
Cons: "Nickel and diming people for every little thing. I didn't mean to select a paid seat upon making my reservation on-line, and I couldn't get it to come off. Had to pay anyway."
Pros: "the choice of movies was great. I two very well presented selections."
Cons: "Outside of one drink service we never saw or heard from the crew. Not one food item for purchase was ever offered. I am glad I ate in the terminal or it would have been bad for me."
Cons: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."
Pros: "not much"
Cons: "not much"
Pros: "Boarded on time."
Cons: "Left 25 minutes late. when I asked the flight attendant to let me move further to the front so I can leave the plane quick and not miss my connection I was told that there were no other seats. I looked and YES there was at least 5 other seats in rows much closer than mine! Also upon arrival we did not get off the plane for 15 minutes . My connection was boarding already. I had to go from gate E 6 to gate B14 in a flash at the age of 66 I barely made it out of breath and they were about to close the doors! I was not a happy camper when I was told in the flight 5406 that I had plenty of time!!! not to worry!!!"
Cons: "Old plane and the movie app kept cutting out"
Pros: "Courteous and polite"
Cons: "Nothing was a great flight"
Pros: "There was an air traffic back-up for a few minutes, and instead of just letting us sit there wondering what was going on, the pilot gave us periodic updates on what was happening, which made the process much easier. Also, the flight attendants were friendly, which makes a big difference."
Pros: "They crew tried their hardest"
Cons: "There was no one at the gate to deplane us in Toronto. There for I missed my westjet connection home by 5 minutes. I was looking at the plane by the jet way unable to get on. AA staff would not pay for a hotel for being so late to Toronto because the wether was not thier fault, which I agree. But the lack of staffing was and a hotel should have been provided to me due to this. I will never fly America Airlines again due to my incoming flight to Toronto and the out bound to Philadelphia (cancelled on the way to Philly for no apparent reason)."
Pros: "The crew was attentive and boarding went smoothly. The seat had more room under the seat in front of me, my purse was not jammed in."
Cons: "I hate paying extra for almost every seat on the plane. It's a con job. Food selection was terrible. If I'm paying anyway, give me better choices. No monitors in plane at all. Entertainment needs to be viewed on a tablet or laptop of some sort."
Cons: "Bhm flight delayed . Threw everything else off"
Pros: "My business class seat was comfortable"
Cons: "4hr boarding delay and no entertainment system whatsoever on a 6hr flight."
Cons: "Still in the waiting room waiting for this flight"
Pros: "Quick boarding"
Cons: "The attendants could have been more hospitable"
Cons: "All was as good as expected"
Pros: "The set was super comfortable"
Cons: "Everything was excellent"
Pros: "Nice seats fast boarding"
Cons: "Snack can be more richer"
Pros: "on time, comfortable (business class"
Cons: "waiting so long for baggage"
Pros: "There was nothing unpleasant"
Cons: "Long walk from terminal F and it wasn't well maked"
Cons: "More a problem with Toronto Airport then Air Canada. However, the planes do not have enough room for comfort."
Pros: "Nice to have free entreteinment"
Cons: "It was uneventful, nothing negative simply average"
Pros: "We didn't crash"
Cons: "Terrible service by the Air Canada stewardess. She was surly and unprofessional. Just flat out rude."
Cons: "No wifi"
Pros: "On time and quick and simple"
Pros: "AC lost baggage"
Pros: "On time"
Cons: "Uncomfortable seats"
Pros: "It's on time"
Pros: "Video monitor did not work on ATL YYZ leg"
Cons: "Small plane. Poor service. rough landing"
Pros: "Quietness of the airplane"
Cons: "The seat back was not comfortable for my back."
Pros: "Excellent service on board, and excellent neighbor passengers"
Cons: "Being unable to check in on line and being assigned a middle seat."
Pros: "Flights were on time"
Cons: "Service was good"
Cons: "Lost my bag, I had to wait an hour and a half and missed a meeting."
Pros: "I thought that things ran very smooth and efficientlt"
Pros: "The fast boaring"
Cons: "The 3hr delay. Not many announcements. No one at the gate/desk. Had to be in a crowded gate area with no choice."
Pros: "friendly prompt service, comfortable seats - free tv and movies"
Cons: "had to circle for about an hour before we were able to land due to a storm but that wasn't the crews fault - just bad luck"
Cons: "the seats were very uncomfortable and didn't recline"
Pros: "Empty plane"
Cons: "Short movie list"
Cons: "The seating was tight."
Cons: "Not enough room. Very uncomfortable."
Pros: "How quick it waz"
Cons: "How close the seats were"
Pros: "Glad for this new route. Will make Europe easier to access from PDX."
Pros: "Bos->Toronto Good Air Canada at Boston Logan airport has there own gate area with only 3 gates. This reduces the security line for faster security check. However this also causes problems with PreCheck. See below."
Cons: "Bad There is only one line for security at Air Canada Boston Logan because of the small volume at this check point. Because of this, PreCheck passages need to hold onto there bording pass as they go through security. The first security person who checks ID and boarding pass only told my wife not to take off her shoes. He did not tell her to hold on to her boarding pass, so she put it into the bin for x-ray stuff. So later security personnel then told her to take off her shoes and gave her a body scan because her boarding pass was already in the x-ray machine. I always hold on to my boarding pass thru security but had to take my computer out of my carry-on."
Pros: "Attendant was nice"
Cons: "run down cabin"
Cons: "Lack of space for carry ons."
Pros: "Movies were great."
Cons: "Having to pay extra for a window or an aisle seat."
Pros: "Free snack"
Cons: "Very crowded, small seating and legroom"
Cons: "Over 1 hour waiting on phone and disconnected. Terrible. Check-in people didn't even say one single word of apology. they suggested call Air Canada."
Cons: "They kept us in the airplane 3 hours before"
Pros: "A very quick trip and the aircraft wasn't crowded at all. Very nice trip."
Pros: "Tat everyone was so friendly"
Cons: "Couldn't sleep"
Pros: "The flght attendant forgot about me. They should treat me better."
Cons: "Me and my wife lost our luggage help us please"
Pros: "Lots of turbulence, but I know it is out of airlines control."
Pros: "All in all, everything was very good. But the service was great. I is very nice to be treated as customers v cattle."
Pros: "Way better then driving."
Pros: "Best Airline."
Cons: "Nothing, flights are always great in my experience with United."
Pros: "Was actually an Air Canada flight. AC has much better seating in Economy Class. Seats have more room and more recline."
Cons: "United made no effort to alert us to the fact that we were actually flying Air Canada. Our rewards upgrade to Business Class was not honored.Extremely misled!"
Pros: "Crew was good. Food was ok."
Cons: "Athens check and security processes caused huge delays resulting in our missing our connection in Toronto and having to spend the night. NONE of the entertainment systems worked on the flight. We were rebooked without an opportunity to make our original flight which was possible. Agent also unkind"
Cons: "Nothing. Everything was great"
Cons: "Roomier Seats more isle space and comfortable seating. Better head sets"
Pros: "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"
Pros: "Staff was nice. Comfy seats."
Cons: "They had to check mom's little bag, so we had to move things into her carry on that she needed."
Pros: "We were early. We sat together"
Cons: "Too strict on check in baggage weight"
Pros: "Landing safely"
Cons: "Late departure. Poor food sale selection"
Cons: "The flight leaving Houston was delayed by over an hour due to some problems finding another captain for the flight thus extending the layover time by at least four hours. As a result I didn't get back to Toronto until around 12:30 in the morning. Otherwise everything else was fine."
Pros: "The crew was great, the seat was very comfortable. The flight was quick and seamless."
Pros: "The crew in the plane was very nice. The pilot gave us many updates. There was available entertainment on flight."
Cons: "The plane was again delayed. 4 flights with United, ALL 4 flights delayed. Plane is not quite comfortable. Boarding was messy. Could use lane for group 1 once they are boarded for all the other groups or have 2 ppl boarding for faster smoother turn around."
Pros: "Smaller plane was awesome. Flight service great. Checkin easy."
Cons: "We are okay with seat area but would ask that united freeze seat backs. The inconsiderate bumpkins in front of us put seat back and then leaned forward the whole flight. we could not even put our tray table all the way down. Coke spilled all over us in turbulence as liose tabke bounced significantly more than if set in place. Give people rude, freeze saet so cant recline or remove tray tables so we dont hurt ourselves due to rude people."
Pros: "Was good and all went well."
Pros: "I like the entertainment screen"
Cons: "The mini pretzel.,,"
Cons: "Almost six hours late in Toronto Missed all connections No hotel No transportation No shave kit Exhausted"
Cons: "That we never got to Chicago went to Washington instead"
Pros: "Everything was great and i hate flying"
Pros: "Crew was great"
Cons: "In flight entertainment very glitchy, was unable to watch anything."
Pros: "Cannot rate the food as I didn’t have any."
Pros: "Quick boarding"
Cons: "Pretzels are not good snacks"
Pros: "We have Global entry so the security was a breeze. Everyone was happy !"
Pros: "Roomy sears free WiFi. Free coffee"
Pros: "Check in, arrive ahead of schedule"
Cons: "No entertiment, no snack only little bag of pretzels"
Pros: "Pilot candor"
Cons: "In flight service"
Cons: "We were delayed by more than 6 hours."
Pros: "The plane window seat"
Pros: "Comfy seats! So nice when you have a comfortable chair"
Pros: "Despite delays the captain was communicative and gracious."
Cons: "Only one person was at the gate checking passports on a full flight so embarking took a very long time, making us late. Entertainment system was pay-only and the screen couldn't be turned off so we had ads flashing brightly in our faces the whole trip."
Pros: "We got there safely with our stuff."
Cons: "The stupid led by the unwilling."
Cons: "Late by almost an hour"
Cons: "No seatback screens."
Pros: "Greg care and service from those stationed on board."
Cons: "Very long walk from aircraft to immigration"
Cons: "Flight was delayed for 2 hours"
Cons: "Flight was delayed. Time was posted at gate for new time. Went to get dinner and when we returned to gate saw that the time had been moved UP from previous anouncement and practically missed our flight."
Pros: "Had own entertainment did not use however like the app availability. Considering all of the weather delays I am very impressed and happy with service."
Cons: "Unfortunately there were no hot beverages, but cold were served."
Pros: "Amazing plane with great features! Incredible staff!"
Cons: "Bathrooms should be bigger"
Pros: "Nice and happy/friendly people working for the airline..will take this airline again"
Pros: "Due to weather delays "not able to accommodate" Service representative had an attitude. I understand there are a lot of issues, but it's their job in customer service and if anyone should be upset it should be the customer for not being able to make their flight as scheduled."
Cons: "Flight was 1 1/2 hours late departing!"
Pros: "Flight was on time"
Cons: "Check in was terrible"
Pros: "Empty plane do had lots of space. Super comfortable."
Cons: "Crew in First was a joke. Not even offered water. What a terrible service."
Pros: "My flight was on time. I appreciate that."
Cons: "Narrow seats. Literally no leg room for me. It was a terrible time for me, especially since I was in the middle seat."
Pros: "Nothing because I had to reschedule the flight"
Cons: "This connection was delayed without adequate notice which caused me to get stuck in Chicago for a night and book all new flights for the next day. According to the information I received from the attendants at the gate, maintenance knew the airplane had issues but no communication until the flight began to get delayed was given. I had an adequate layover (3+ hours) so I didn't worry until it eroded away to the point where I could not make my connection."
Airlines flying from Alabama to Ontario have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Alabama to Ontario
Masks required on board, masks provided on flights from Alabama to Ontario
Social distancing seating
Middle seats unavailable to book on flights from Alabama to Ontario
Testing for antibodies, testing for symptoms for flights from Alabama to Ontario
Waiving of change fees. Search flexible flights from Alabama to Ontario