Pros: "Crew was great, cabin was clean"
Cons: "Wi-Fi was very spotty."
Cons: "Original flight changed- had me arriving after second flight took off. Delta didn’t fix it. Spent 5 hours changing it. Rebooked flight was delayed- they rebooked to the next day at the last minute then, got me out same night but 3 Hours from my original airport."
Pros: "How friendly the staff was to my esa & myself."
Cons: "It wasn’t made clear when special services could board."
Pros: "The crew had an amazing personality. They definitely enhanced my experience"
Pros: "Crew was amazing"
Cons: "Everything was pleasant"
Pros: "Some Delta planes have headrest Screens. Both my flights did and love watching movies they offer at eye level then to use iPad and have to bed down to watch. You can’t tell why planes have seat back screens but sure glad my flights dis"
Cons: "Snack choice was only two items Cheezit or Cookies. Neither sounded good to me."
Pros: "Good crew, kind and hard working staff. It is so nice to have inflight messaging and that was a pleasant surprise that made the flight go quickly."
Cons: "I found the delta app to be less user friendly than the United one. I wish the in flight entertainment were in the Delta app versus downloading yet another app."
Pros: "Amazing crew and seating. Worth the upgrade to premium."
Pros: "Flight was smooth"
Cons: "More leg room"
Cons: "Nothing my timing was a bit off it all worked out well"
Pros: "Crew was amazing as always. Seats were comfortable."
Cons: "give passengers some healthy food--fruit, granola bars, etc."
Cons: "More seat space"
Pros: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Pros: "The crew were kind and courteous. The seat was comfortable."
Pros: "Everything clicked from the start"
Cons: "This flight always arrived 25-30 minutes early...why cant delta post the correct arrival times?? My first class priority boxes did not come off first but near last and wet!? Bad handling but at least within the 20 minutes!"
Pros: "Comfortable seat."
Pros: "On time"
Cons: "No food, comfort, space, entertainment"
Cons: "Multilpe delays"
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Pros: "Crew was very good I would say that 5"
Cons: "This Delta flight did not have seat back screens to watch in flight entertainment. You needed to use your smartphone or tablet keeping in mind Amazon tablets won’t work. You needed to go to delta website and choose what want to watch the you needed to have Gogo Flight entertainment app already on smartphone and then would work. Not easy even for me a vivid user of tablets and smartphones. The seats had miniumal room available between seats it felt like I am on 5’qq so couldn’t imagine anyone taller that comfortable unless get first class. I even upgraded for “comfort” section which gave you a few inches extra. And wdith of chair me being a 36 waist was a little squeezed in. Crew was very good tho I will say that. But I laways fly JetBlue or Virgin America, or Alaskan Air for reason of more comfort and lower prices ticket but this time on flight close to my destination was Delta which I Flew for free, I would much rather buy ticket on the three others I fly if could have."
Pros: "The staff at the gate were efficient and very friendly, as were the onboard staff."
Pros: "Friendly and attentive staff. Would definitely recommend . Flight departed and arrived on time."
Pros: "Comfortable seats. Good entertainment"
Cons: "Going to Denver was delayed and now return trip delayed We were give 3 separate reasons. Poor communication. Just telling me a flight will be delayed is not communication. Lack of a free snack was disappointing. May have to rethink flying Delta next time."
Pros: "Friendly staff"
Cons: "Crowded waiting area and plane. Awful on plane!"
Cons: "Haven't left yet!!!"
Pros: "Didn’t fly to Detroit . Delta changed flight to Atlanta & then toFort Meyers"
Pros: "Although the flight was delayed, when it was time to board and take off, this was extremely efficient."
Cons: "Delayed flight. However, I know this sometimes out ot the airlines control."
Cons: "4+ total hour delay"
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Pros: "Delayed 40 minutes first flight out at 5am. Missed connecting flight by 2 minutes."
Cons: "No assistance in helping us get to our destination"
Pros: "Good seat"
Cons: "Delayed by 1 hr"
Pros: "Crew Entertainment Service"
Cons: "Boarding on most airlines is a bit chaotic they always call out zones and often they aren't listed on your printed ticket otherwise was ok"
Pros: "I had an open seat next to me."
Cons: "Bumpy flight"
Cons: "Mechanical failure had to switch planes an hour and 20 minutes late"
Pros: "Fast and efficient boarding again! Most impressed!"
Cons: "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
Cons: "Again, not enough leg room. Also, our luggage did not make the connecting flight and we didn't get our bags unit the next morniing - late."
Pros: "Staff was courteous, flight uneventful but that's a good thing!"
Cons: "Long flight, difficult to sit that long (3 hrs plus)"
Cons: "The flight was over an hour late arriving ATL at gate after our original connection had departed. We had to change to later flight from ATL to JAX."
Pros: "Good for an economy flight"
Cons: "Too long"
Pros: "I was comfortable in my seat, with the pilot and the stewardesses."
Cons: "I was charged for my carry-on bag. My first time flying I didn't know that I could have a carry-on and pocketbook to take with me."
Pros: "The flight was bumpy because of storm but the pilots were expert at making the best of flying around it."
Pros: "Laura, who checked us in was extraordinarily great."
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "The boarding process is always horrible. Folks crowd the gate before their class is called. It creates anxiety and edginess. Never a good way to start a trip. While it always goes relatively quickly I feel it should be more organized and folks made to follow a system. Cramming right up against the ticket counter doesn't do anyone any good."
Pros: "entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels."
Cons: "Captain not at door to greet passengers as they left - usually a given."
Pros: "The stewardess accidentally spilled a little water on me but she was so nice about it and apologetic that she paid for my drink. Good people skills in bad situations make a huge difference."
Pros: "Crew and staff at gate fantastic. Accommodated me sitting with partner on both legs (booked flights separately)."
Cons: "Flight was delayed. Always tough late at night."
Cons: "Communication from you all. I missed my flight because of the terrible instructions and communication"
Pros: "Crew was excellent !! They ran a tight ship!"
Cons: "Seats need to be replaced ... no padding!"
Pros: "Crew was very nice. My mother needed a wheelchair on and off each time. And the staff was there to help her . That was a blessing"
Cons: "Not much. I know seating is limited on space, so that’s the only thing . Wish there was more space."
Cons: "After landing, we were waiting on the tarmac for sometime and I needed to use the restroom I was an allowed to do so. It would’ve taken me a short short time. I went to The rear of the plane to use the restroom and was told to get in my seat."
Pros: "The seating in the 737 was comfortable."
Cons: "This flight was booked as a connection through Atlanta on Delta. When I checked in (on the previous flight) was able to select seats or print a boarding pass for the Atlanta to Calgary leg."
Pros: "Newest 787 plane in the fleet. Really comfortable seats and terrific in-flight entertainment"
Pros: "Very nice and accommodating"
Cons: "My inflight entertainment system didn’t work."
Pros: "The crew was fine and we were very comfortable. This is because we were in Premium seats. The experience is entirely different in economy, which we did while flying the other direction."
Cons: "The Westjet employees working on the ground as we disembarked in Calgary we’re not good. It took forever to get out stroller off the plane, and one employee was being really rude to all the people waiting for their strollers."
Pros: "Amazing crew. Brand new plane."
Pros: "The Crew, had a sense of humor, the crew had the cart out a lot so there was lots of times to have a drink. A lot more then other times"
Cons: "The boarding could of been organized and we never leave on time"
Pros: "Nice plane, comfortable"
Cons: "We missed our runway and had to quickly ascend and retry. Disembarking the plane took 40 minutes due to the YYC skywalk being frozen. During this all communication with the passengers was minimal."
Pros: "Boarding smooth and quick, up up and away, watched TV for the whole trip, smooth landing and 15 minutes ahead of the time."
Cons: "Rush through US customs going down do to late flight held plane"
Cons: "Flight was delayed an hour which isnt horrible but then had to sit on the plane an additional hour waiting for take off. I barely made my connecting flight in Calgary. They should have held that plane because i know the elderlt women next to didnt make it. Staff were not attentive enough. Buzzed them servial times and no response."
Pros: "Direct flight"
Cons: "Screaming crying children"
Cons: "Flight got delayed for over 2 hours"
Pros: "Short flight, great staff. No food or entertainment, so no rating"
Pros: "Good service. And snacks served"
Pros: "Friendly crew"
Cons: "No entertainment and bag charge."
Pros: "Left and arrived on time, friendly Westjet crew as always."
Cons: "Tiny TV screens, no real food, seat cushion was so compacted it was uncomfortable."
Cons: "Checking in at Airport very slow, I had a terrible experience even thought I spoke to them several times at checking counter. And missed my ride home as a consecuencia of arriving late."
Pros: "Westjet service is always the best. Flight was smooth and seemed very short. Again the crew makes it the best!"
Cons: "We were late cause of a thunderstorm but that is nobody's fault."
Pros: "Professional, efficient, courteous."
Pros: "The crew. Very friendly and helpful"
Cons: "The food. Pizza was bad."
Pros: "Flight time, attendant"
Cons: "New food is terrible and ground crew is Maui is beyond slow"
Pros: "It was a clean plane and a pleasant enough flight."
Cons: "I was in the window seat. The guy in the middle seat spread out so much he was pushing me against the side fo the plane. Really uncomfortable."
Pros: "It was a quiet flight. Quick loading. Got to sit with my friends."
Cons: "Seats were rock hard. Less leg space, price of bags to high, too many people bring on over-sized carry on taking up all the overhead bins. No entertainment options for flight"
Pros: "The staff members are very friendly, helpful, and personable."
Cons: "The delay of the return flight was a bit of an inconvenience, however the flight crew was very professional about it."
Pros: "Too much fog so plane could not land. Had to rebook out of Toronto for the late afternoon. Crew was very accommodating with my reschedule."
Cons: "Nothing to like. Never got on the plane. Not Westjet’s fault. They can’t control tye weather."
Pros: "Best airline for friendly caring staff. Favorite carrier."
Cons: "The contracted ground crew at the desk in Puerto Vallarta were not very organized. Checking in took longer than it should have."
Pros: "West Jet never disappoints..."
Pros: "Easy access to website. Flight was great and crew was very accommodating, friendly and hospitable."
Cons: "I had to try several times to pick the flight I wanted since the site seemed to refer me back to a flight I did not want. I ended up having to cancel the wrong flight on the carrier’s website after booking two incorrect flights. Everything went very well after that."
Cons: "Not any bodys fault the crew were trying to be supportive. multiple babys all around the area beside accros and a few rows down. maybe set them all to teh back would be better"
Pros: "The crew were friendly and professional; the flight was safe--by far the top priority!"
Cons: "The plane needed a jump start before we could leave Vancouver (this was during daytime, sunny skies, about +1°C), which didn't inspire confidence in the plane's airworthiness and which delayed our departure by almost an hour. But evidently the crew followed the required procedure and we arrived safely in Calgary. Better to be a bit late than to have an unsafe flight."
Pros: "I will never travel with west jet again"
Cons: "Everything Staff was so rude"
Pros: "Glad I could rent a tablet"
Cons: "Flight was delayed"
Pros: "Lots of leg room and liked the screens for each seat even though I could not listen to what was playing on it."
Cons: "No headphones and the crew member I asked said he would ask at the back but never got back to me."
Pros: "I really appreciated the leg room that we had on all our flights. The seating was most comfortable. Staff most friendly."
Pros: "the connection time in Calgary was short, so overall the trip was verily quick. Generally, the flight was good, clean plane, good services."
Cons: "There was no food for sale on a 4 hour flight from Hamilton to Calgary the flight left at 6:30 a.m., meaning that one had to be at the airport by 5:30 a.m., and for me leave where I was staying an hour before that. It was a connecting flight in Calgary with almost no time in the airport so I didn't get to eat until I arrived in Nanaimo at 1:15 p.m., Ontario time. for health reasons - I'm diabetic, I wish I had known that no "real" food was available. I got a snack which I read had 50 calories, and I got a juice which I normally won't drink to maintain blood sugar levels."
Pros: "Friendliest crew, good entertainment system. Comfortable seating"
Cons: "Desperately need a lounge facility in terminal 5 Chicago"
Cons: "Too small of a plane. Using twin props instead of jets.. Depends on the time of departure. You pay for preferred seating and get jammed into this de Havaland jumper plane. Noisy and then the gate is at the end of the old part of the Calgary airport. Having to board and get off the plane in rainy weather. How bush for both airports. Air Canada please come back to Abbotsford.!!!!Everything"
Pros: "WestJet staff and crew fantastic"
Pros: "Everything was on time and the staff were friendly! Much better experience than our last trip!"
Pros: "westjet connect to watch a tv show or the news or something"
Cons: "Flight delayed which led to our rental car gone"
Pros: "Nothing at all. Boarding time changed 3times. Nothing nothing nothing good."
Cons: "Boarding time changed 3 times. 2 hours later than original schedule. Terrible pilot went around city for no reason. Terrified and poor landing skill. I've never had experience like this. Now i only have 3 hours sleep before work."
Pros: "Crew was friendly and helpful. Inflight internet was a great plus."
Crew timed out for a 7:20am flight. They had to fly another crew in. Didn’t leave until 3pm. Very poor communication throughout the day. Received a $12 food voucher and 8000 miles for compensation. Bags delayed in San Diego - came in on later flight. Delivered around 11:30pm
Pros: "They offered some entertainment"
Cons: "Took no caution with coronavirus. Packed the plane with the seats full and all rows filled. I was not expecting this especially since my flight was not cheap."
Cons: "No debe cobrar maleta pequeña"
Pros: "787 seats have better legroom & recliner"
Cons: "Vegetarian food needs lot of improvement"
Cons: "Late with a bs explanation. Nasty flight attendant"
Cons: "The seats felt like I was sitting on a concrete block. HORRIBLE!"
Cons: "The flight was very good. The landing sounded rough with a lot of braking. Crew were really friendly. The food was expensive but fresh sandwich. Plane was beautiful. Lovely flight overall"
Pros: "Nothing. Door closed in my face departure board never showed it was boarding and I ran from my other delayed flight to try and catch the Wilmington flight"
Cons: "American needs to step up their device and the airlines should be punished for their lack of service If an airline vises a non weather delay there should be immediate compensation for passengers. No different than what retailers do to their suppliers when supplier is late delivering merchandis"
Pros: "Horrible staff at LAX boarding gate. Been treated horribly by incompetent and rude AA staff."
Cons: "Hire only friendly people for this type of job. Hire people knows basic math. Train their well on how to communicate with people."
Pros: "Crew was extremely helpful."
Cons: "Flight from Philadelphia to Phoenix left about an hour late. We still made our connection but made a long travel day longer."
Pros: "All was good"
Cons: "Nothing to complain about."
Cons: "5hour flight should have a meal"
Pros: "Nice crew!"
Cons: "Flight delayed"
Cons: "Flight was cancelled and there were zero accommodations"
Pros: "The flight was easy and the crew were friendly."
Cons: "Could not get the WiFi to work"
Pros: "on schedule"
Cons: "uncomfortable sits impossible to sleep (red eye flight)"
Cons: "Took off late and arrived late. Took15 minutes to taxi to gate"
Pros: "Crew nice"
Cons: "Legroom terrible"
Pros: "We didn't crash"
Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."
Pros: "Thankful for the pilot... He got us to Charlotte alive."
Cons: "Sitting on the plane for two hours prior to take off. Also, I'm not a fan of being bribed into credit cards, and the whole class system... Everyone is a human passenger"
Pros: "Nice crew"
Cons: "I booked a LATAM flight for a 10.5 hour flight specifically because they have better in flight entertainment. I arrived at the airport and found it it was operated by AA. 10.5 hours with zero in flight entertainment. HORRIBLE EXPERIENCE."
Pros: "Boarding on time and arrived to my destination on time."
Cons: "no comment"
Cons: "Bathroom smell"
Pros: "The flight attendants were very quick with requests. Food was good."
Cons: "As always economy could use more leg room. I guess that’s always a complaint unless you spend a small upgrade for better seats."
Pros: "I arrived at my destination at least! Good crew and decent food but that’s the least I can expect from an 8 hour flight."
Cons: "Very old plane. Had the screens every 4-5 aisles. No control over the entertainment. Very uncomfortable seats, but so are almost every other airlines. The worst part about this flight was that I traveled with my girlfriend and when I went to check in, 24 hours before, there were only single seats left and there were so many open seats together that were considered “preferred” and had to pay $80 for just one “preferred” seat just so we can sit together on an 8 hour long flight. The seat didn’t even have any extra legroom or anything, it was a normal seat. American Airlines is just trying to squeeze money out of anything they can."
Cons: "AS changed flight time,had 3.5 hour layover in charolette originally was going to arrive at 11am in Denver, didn't arrive until 1:30pm"
Pros: "I like the fact we got to Dayton 20 minutes early!"
Cons: "I don't like the fact that we don't have access to the overhead"
Cons: "old plane with worn out seats."
Pros: "The spaciousness of the economy cabin. Arriving early at destination!"
Cons: "Food could be improved upon."
Cons: "Late taking off and arriving. Once we landed it took 15 minutes to locate someone to bring the ramp out to the plane. Just incompetence on part of American Airlines."
Cons: "Surprisingly, AA provided the worst experience of the overall itinerary, compared to Aer Lingus and Iberia. The AA plane was outdated, cramped legroom - despite having purchased an "upgraded seat" and departed 1hr late"
Pros: "Everyone was pleasant & professional"
Pros: "AA Dreamliner was awesome"
Cons: "Holding terminal had no food establishments"
Pros: "Service and smooth flight."
Cons: "I bought two exit seats and they were not given to me."
Pros: "the flight was on time"
Cons: "the seats are too close together. I understand the desire to maximize quantity; I do however think that AA has gone too far. Leg room is necessary, not a luxury. The cost of the ticket should include leg room."
Pros: "Food. There was dinner (and wine) and breakfast. Check-in was quick, flight departure was on time."
Pros: "Arrived to the airport well ahead of time and encountered lines so long that we were not able to make our flight. Only 2 attendants working and so many people had to be rebooked we didn't get another flight for 3 days. Did I mention I was traveling with a baby?"
Cons: "The sound did not work in my assigned seat. I could not watch any movies or partipate in any games."
Pros: "Ground delay but we still got there in time and I made a close connectionshort flight"
Pros: "The flight was fast and mostly smooth, you can't control turbulence. The flight attendants were very friendly. Turned out to be a great trip."
Cons: "Nothing was bad overall. It was a very nice flight"
Pros: "The FAs on this flight were nice, engaging and caring, the way they should be, so I was happy about that."
Cons: "There was a teenager in front of me that was turning back every few seconds and made me nervous what she was looking back for. Then, there was an elderly woman sitting right next to me that kept pushing me every time she'd get out her tablet, pills, pocketbook, etc. By the end of the short 2-hour flight, I've had it with her."
Cons: "Taking away headphones 40 mins prior to landing is ridiculous. AA needs to abandon Bose or figure out a better way."
Pros: "Plane was clean; staff professional; no issues."
Pros: "The movie selection and how often we were given beverages."
Cons: "I was selected for a random inspection. I was pulled aside and went through a separate check in process. I completed everything I was instructed to do and as I'm boarding, I'm pulled aside and told I needed to go back to pre clearance because someone forgot to punch a hole in my boarding pass. The stewardess and j had to run all the way back to security so I could go through the whole process again. I delayed the flight and everyone was upset. It was completely unnecessary. Simply because one employee didn't do their job, I delayed a transatlantic flight to Chicago. Best part, I arrived at the airport four hours before my flight. Also, the seats are incredibly uncomfortable. And I was separated from my traveling companion for this entire process. Had I missed the flight, she would never have known."
Pros: "Flights were on time and smooth. Some of the planes were fairly new."
Cons: "Paid for each bag, on one regional flight the.plane was falling apart on the inside with no padding on the seat, armrest padding coming off the seats in multiple seats."
Pros: "Airplanes, entertainment, boarding, check in"
Cons: "Food, conections"
Pros: "Upbeat and attentive crew"
Cons: "Wifi was awful. On a long flight, that's important. The crew's explanation was that when so many people are logged on at once, it kicks someone else off. Which basically means the system wasn't designed for everyone to use."
Pros: "Boarding was fast"
Cons: "Long takeoff and seats were to close"
Pros: "Crew was really friendly."
Cons: "WiFiwas not functioning. They ran out of food. Boarding was delayed."
Pros: "My economy plus seat was good (once I finally got it) and for all the hassle they did free tv for the whole plane. THey found a new plane FAST!"
Cons: "They changed gates last minute - plane was in for maintenance and slight delay - then cancelled that plane - did the series of 15 minute additional delays. They found a new plane - changed the gates (big distance) again - and 'the computer' had reseated 1/2 the plane. DISTASTER to fix."
Cons: "crew at the airport and on the plane, not very helpful"
Pros: "Selection of films and TV"
Cons: "Late boarding, but no apology. Drinks service, but no snacks"
Pros: "Flight attendants were competent"
Cons: "The drinks for purchase were absorbant"
Pros: "They let me know they couldn't get it together enough to get a plane in an almost timely manner. Once they did I couldn't take advantage of the alternatives without risking missing out all together"
Cons: "The 4 plus hour delay that meant a 3 plus hour layover because of the missed connection. Requesting an agreement to just make the new connection because of their non-weather related delay."
Pros: "The connecting flight from Chicago to Traverse City was very nice due to the leg room in the exit row I purchased at additional cost."
Cons: "The seats on the flight from Albany to Chicago were the new smaller type which were horrible for a 6,5 260 lb man in exit row economy seating. Dogs on board which was bad for my allergies. This seems to be the case more times than not. I’m asthmatic and very allergic to animals. I know, it’s all my fault..."
Pros: "I made it home alive"
Cons: "Well constancy gate changes in the airport to getting on a hot plane with no air going, then to waiting an hour for the plane to start because of the power cable (still with no air) crew didn’t give us any update from the very first one, all of a sudden we are moving, but only shortly because then we waited another 30 minutes to actually take off. Once in the air it took forever to get water, just pretzels for snacks and a horrible attitude by the staff. DO NOT DLY WITH THEM."
Cons: "Movie kept crashing and I had to restart the app"
Cons: "It was three hour deley in Newark Airport because the plain didn't arrive on time."
Cons: "Cramped, not enough room for carry-ons"
Pros: "I was put in a hotel. That is the only positive... literally the only positive."
Cons: "A 3 hour 55 minute mechanical delay, boarding and deplaning, caused a windfall effect to our other connections causing us to miss everyone that we needed to make it home to Alaska. I will not be getting home until almost 4 days after my original travel date. Missing work as a teacher is tough, and I planned it with plenty of room for safety, only to have United fail me. Weather issues are something I can forgive, but a mechanical issue combined with the weather snarl in Newark has caused endless stress. Bags couldn't be found, no information on new standby flights, and false hopes of being put on Alaska air tomorrow from a united agent last night. All in all my worst experience in as long as I can remember flying."
Pros: "The flight is on time.... the food is good.... the service is excellent...."
Cons: "Lack of snacks..."
Cons: "Tv didn't work no entertainment options on personal device"
Pros: "Slightly delayed for slow baggage handling at gate"
Cons: "Bumped from two flights due to weather and delayed due to pilots coming in late"
Cons: "Air lines can't keep a schedule."
Pros: "The plane arrived safely in Newark"
Cons: "The plane left 7 hours late - for a 45 min flight. I got on another flight (only becuase I sought a solution to arri9ving 7 hrs late) but still arrived several hours after my determined arrival time. No compenatio or apology."
Pros: "The space in my seat feels bigger than other airlines"
Cons: "I couldn't switch the internet that I bought to my phone from my computer without signing up. It would have been nice to put in my name and have it transfer"
Pros: "The boarding process went well."
Cons: "The plane clearly had not been cleaned, not even superficially. There were stains and crumbs on the tray, there was garbage in the small seat pocket and the seat was damp. Very unpleasant."
Pros: "everything was good"
Cons: "Flight Attendant was REALLY late. We had to delay boarding to wait for her. 15 minutes. then it took longer to wait for gate check -- green tag bag - than if I had checked the bag. when we finally got the gate check bags and headed through customs the checked bags were all on the carousel. And I have Nexus. So Customs was 3 minutes. NOT a good process. Figure it out YYC international terminal!!!"
Pros: "Wheelchair service was so helpful for my mother."
Cons: "Over an hour mechanical delay at ALB. We barely made it to our connection. Pretty tense considering I was with an elderly confused mother who would not have dealt well with a delay from Newark to Denver."
Pros: "Fight was on time. Crew very pleasant. No complaints"
Pros: "Cold in hallway for manditory carry on check & anxious that I may not make next flight, . Newark to Ft. Myers"
Cons: "Put on stand-by despite booking flight months ahead of time, just because we did not check in 24 hours ahead of time."
Cons: "Not like Air Canada ... I can tell the staff are tired of their jobs. Entertainment you needed to pay for. Really bare bones"
Pros: "Co passengers friendliness"
Cons: "The tiny cup with more ice than refreshment. Small bottles of water would be great - less likely to spill over in bad weather and thirst would also be quenched. Lack of luggage space for those of us with the correct allowance hand luggage instead of all the extra large pieces because people don't want to go to baggage claims or pay for baggage. Truly their suitcase not paid for is the same as mine paid for. Difference is the inconvenience of having to keep my hand luggage at my feet because of the larger pieces filled by passengers in group 1, 2, and 3 over my designated seat area."
Pros: "There was absolutely nothing to like about this trip."
Cons: "My first flight was delayed 2 hours due to a ground stop at the next airport. Upon finally boarding the plane for a second time, we sat at the Albany airport for abou 40 minutes. When arriving to the Newark airport, there was communication issues and no way for us to get to a terminal so we were stuck on that plane for 2 hours. While stuck on the plane my connecting flight got delayed twice then cancelled. Once finally in the airport, I waited an hour in line for customer service only to tell me they couldn't even put me up in a hotel because it was air traffic controls fault, even though NO other airline was down. They gave me a $10 food voucher, apparently that would fix everything. I had to put myself in a $130 hotel room and being a broke college student I wasn't expecting that. I will never fly united again, it was he worst experience I've ever had and one of the most stressful days. This airline is horrible."
Pros: "I liked getting a snack and drink. I guess all planes are crowded. I didn't have any carrying luggage so I didn't have to worry about overhead storage- which would have been a problem."
Pros: "Nothing good at all"
Pros: "The flight is on time."
Pros: "The flight was cancelled three times. Understanding that can happen, it's the fact that United didn't do anything to make everyone relaxed about having the flight delayed. The crew and pilots were very understanding and relayed reasons for delay while ON the plane. The air on the plane was very cold."
Cons: "I wouldn't know since I wasn't on it and I'm still in the airport waiting for my flight. I have to try to get comfortable on the floor right now."
Pros: "Did not realize that I was not confirmed. I was traveling for a medical emergency and needed to wait to be cleared."
Cons: "Plane was tiny and claustrophobic"
Pros: "The Flight was a little delayed but the captain and staff were very apologetic and we made up for lost time during the flight. Had plenty of leg room and was attended to regularly. Staff was very personable and kind."
Cons: "I've flown several times with many different airlines. I have no serious complaints about United, they have their game on point. If anything were to be said it would be to have less broadcasts about everything going on during the flight, not that it's a burden either but sleep is a little hard pressed when you want to hear what it's about."
Pros: "Nice new plane"
Cons: "2 hour delay due to a name discrepancy on a passenger. Not fair to keep everyone waiting for one person"
Cons: "Left about 15 minutes late."
Pros: "The flight was delayed so they put me on a direct flight with an earlier arrival time..... So nice."
Pros: "Absolutely Nothing!"
Cons: "The whole nightmare of flying on United worst travel ever. never again"
Pros: "crew personable"
Cons: "Wifi didn't work"
Cons: "Where the asciago?"
Pros: "The flight attendants were extremely nice."
Cons: "Flight was needlessly delayed. No help given. Horrible."