Daily cleaning, installation of cabin HEPA filters on flights from Australia to Montreal Pierre Elliott Trudeau Intl
|February||Best time to beat the crowds (6% less expensive on average)|
|December||Most popular time to fly (20% more expensive on average)|
Average price round-trip
|C$ 1,524||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 1,009||or less|
Good deal one-way
|C$ 624||or less|
The 747 Express Bus is your direct airport connection to downtown Montreal. Tickets can be bought in the International Arrivals Hall, a 24h pass costs approximately C$ 10 (A$ 11). Alternatively, you can also take the regular bus service number 204 or 209, which cost about C$ 4 (A$ 4.40) per ride.
When you have opted for renting a car, head straight through the Arrivals Area to the exit. The car hire centre, with international brands like Avis, Thrifty, and Budget, is located on the ground level of the multi-story car park at the terminal building.
There is one in-terminal airport hotel, the Montreal Airport Marriott, which is directly connected with the US Departures Terminal. Sheraton Montreal Airport Hotel and Aloft Montreal are just outside the airport building and hotel shuttles depart in regular intervals from the terminals to these hotels.
There are some VIP lounges for your convenience. The National Bank Lounge permits pay-at-the-door passes that cost approximately C$ 55 (A$ 61) per 3h. If you fly with Air Canada, you can gain access to the various Air Canada lounges at the airport where you will find work stations, showers (not in all), and beverages.
There are three major car parks at Montreal International Airport. Terminal parking brings you close to the main building and costs approximately C$ 7 (A$ 7.70) per 20min and C$ 40 (A$ 45) for 24h. The Economy Parking lot is about 15–20min by shuttle bus away but a little cheaper at C$ 20–26 (A$ 22–29) per 24h. Here you can also park beyond 24h for up to 7 days. Indoor parking is available at the HotelParc lot for C$ 8 (A$ 9) per 20min.
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Scores according to KAYAK customer reviews
Pros: "One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time."
Cons: "Several flight attendants gave me wrong drinks."
Pros: "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
Cons: "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."
Pros: "Delay of check in with upgrade"
Pros: "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
Cons: "Nothing. The experience for international economy was perfect."
Pros: "Perfect service, never had a more pleasant and attentive crew"
Cons: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
Pros: "Service was excellent. Premium economy seats well worth the few extra $$."
Pros: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."
Pros: "Beautifully presented and tasty Japanese food. Electronic windows."
Cons: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
Pros: "The food was good the crew was trying to accommodate"
Cons: "I have a slight gut and the food tray wouldn’t come out on the seat assigned to me. Could have changed my seat would have paid more for it but they said it that wasn’t an option."
Cons: "Cancelled flight"
Pros: "That I probably won’t have to deal with AA for a while."
Cons: "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
Pros: "Courteous cabin crews, must be from Japanese culture."
Cons: "On Feb.16, 2018 JL745 Narita to Mnl, flight was delayed, though it was constantly announced but not the reason why. Other than that, I will always fly JAL whenever possible."
Pros: "I would recommend to everyone JAL"
Pros: "Super cheap roundtrip flight. Reliable airline. Flight even came with a meal both ways. Kind staff. Good service."
Pros: "Wonderful crew!"
Pros: "I love everything from JAL"
Cons: "We had to wait until check in to sit together."
Pros: "Crew was very pleasant"
Cons: "Food was fair, not great."
Pros: "Great tasting food, and nearly constant beverage service."
Pros: "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
Cons: "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."
Pros: "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
Cons: "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."
Pros: "Economy seating the best in the business."
Cons: "Old movies"
Pros: "Friendly and helpful staff, excellent food."
Pros: "The flight was smooth and the seating was comfortable."
Cons: "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."
Cons: "Great airline great service. Haihly recommended"
Pros: "Nothing at all"
Cons: "I purchased a flight through one of the participating vendors on kayak for a major airline and accidentally chose the wrong departure date. I never received a confirmation email and therefore missed the flight. I understand and take full responsibility for booking the wrong departure date but when I tried to change it after missing the flight I was told that the airline policy was to charge a $300 change fee plus $30 for the third-party vendor. Because this was booked as a round-trip this vendor was attempting to charge me $330 plus the full price purchase of a new ticket as the "change fee". For some reason I was unable to explain to the person on the phone that it made no sense for me to pay full price for a ticket plus give that vendor an extra $330. I was forced to eat the entire round-trip ticket and of course save $330 by just hanging up and booking a new flight. I have course book a new flight directly with the airline. I could not even fly standby on the next flight with the airline because they told me they were unable to assist me in anyway because I booked through a third-party vendor. There were plenty of seats available on the next flight and I would've been able to fly standby had I purchased directly from the airline. Never again"
Cons: "Food can be better."
Pros: "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
Pros: "The staff continued to check on the passengers throughout the flight. The food on the flight across the Pacific was excellent for airline food. Used trays did not stay in front of the passengers for a long time. They were removed in a very timely manner."
Pros: "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"
Pros: "Airplane is well kept. Snacks are available near the beverage area."
Pros: "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
Cons: "I think it would be good to put more food that is geared to a more international palate."
Pros: "The flight attendants were very kind and attentive."
Cons: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
Pros: "cost performance"
Cons: "non-flat seat"
Pros: "Everything about the Japan air portion of our trip was excellent."
Cons: "No problems whatsoever."
Pros: "The flights were generally ok. Flying coach.."
Cons: "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
Pros: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Cons: "No complaints!"
Cons: "Requested Vegetarian Meals. Didn't get them"
Pros: "Food and drinks"
Pros: "delicious meals with good drink selections. cabin crews were nice and have smiles on them all time. I saw crew provided excellent services to a young mom traveled with 1 kid and 1 infant with her mom on board throughout the whole flight which were impressive."
Cons: "I believe the air line cut down snacks between meals (my flight were 13 hours) which was little disappointed. Restrooms were not as clean as before although they were way better than other airlines. Crew's English speaking still need improvement. Please keep up the good works! I will flight JAL again soon."
Pros: "The crew on JAL is excellent. They get pleasure out of providing service to the passenger -- I was in business class."
Cons: "Business class seat on 787 is awful. Does not get to flat bed level. Really uncomfortable."
Pros: "JAL is the best airline I've ever flown."
Cons: "Food isn't to my liking but was good."
Pros: "Good food and excellent service On time"
Cons: "There are not much choices for movies News uses Japanese only"
Pros: "Best R/T I have had, service to food to cleanliness."
Pros: "Food and beverages service .very pleasant attendants..economy tough on 11 hr flight..fee seemed reasonable though. .ovreally nice experience"
Cons: "11 hr flight"
Pros: "The service, food, entertainment, everything was perfect. Thanks so much"
Pros: "Good solid flight on a relatively comfortable plane"
Cons: "Narita seems to have had delay problems as of late. What should have been a short flight was extended over 40 minutes on the runway. Not the airline's fault by any means, but I'd recommend looking for flights through Haneda if you're passing through Tokyo."
Cons: "Travel insurance that I purchased 80+ dollars was useless because I couldn’t use do anything to change my flight date"
Pros: "I couldn’t eat the chicken for lunch, and I told the crew to change it for me and bring the vegetarian, but nobody brought anything. I was starving until the next meal."
Cons: "Take out the chicken sausage from your menu"
Pros: "Very comfortable and enjoyable flight"
Pros: "Excellent crew and great food."
Pros: "Crew was terrific. Great service. New aircraft are comfortable too."
Cons: "Food. Meals are of poor quality. Bland in taste and rubbery texture."
Pros: "Amazing staff, clean plane, good food, comfortable seats in business"
Cons: "Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous."
Pros: "Qatar is the BEST First Class airline in the world."
Cons: "Everything was amazing!"
Pros: "Crew was nice"
Cons: "Bassinet seats could be bigger for comfort with an infant."
Cons: "Again very impressed with Qatar Airways service on the board"
Pros: "Crew was amazing."
Cons: "I had a problem with the seat cushion. Not comfy enough."
Pros: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Cons: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."
Pros: "Seat was very comfortable and the flight was on time."
Pros: "Crew were friendly"
Cons: "Food could be better and frequent"
Pros: "The Crew were excellent, friendly, professional and attentative."
Cons: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."
Pros: "The Crew was only Alright this time, not has attentive jas the first Time, but still good"
Cons: "Overall IT was a great trip, but the Seat are still the best Selling point for business class, not vert confortable for a 7h et 12h flight"
Pros: "Crew was friendly and helpful."
Cons: "the lights kept changing color above constantly which made it hard to sleep when needed. Was traveling with 2 small children and the ability to sit/eat comfortably was a challenge due to the limited space. Food was unappetizing and would have just preferred more fruits instead of the bland meals"
Cons: "Te long transit time in Qatar."
Pros: "Many movies (entertainment) I got front seat with leg space (comfort)"
Cons: "Some water dripped from the ceiling on flight 736 Doha to Montreal, seat 37a. I am usually hungry on long flights and would have liked more food."
Pros: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"
Pros: "I am very pleased to travel with Qatar airways. Qatar airways and Singapore Airlines are the best companies."
Cons: "I was a little bit annoyed with the staff at the Doha airport at the boarding gate because she did not let me get in to boardin in priority even though with my privilege club card, I do have to insist after the call for zone 1 to proceed for boarding."
Pros: "On screen entertainment"
Cons: "Food options- they start serving from front when they reach behind of plane food options exhausted pls ask ground catering to provide more non veg food"
Pros: "Staff was courteous"
Cons: "My meal preference was not available."
Pros: "Staff was great"
Pros: "The service on our flights was wonderful! Qatar is the best airline that I’ve ever flown on."
Pros: "Polite crew, food was pretty good."
Cons: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."
Cons: "Display showed TV news, not boarding Info. Boarding Zones were announced only once, if you missed it stuck in security you have no way of finding out."
Pros: "price, comfort, food"
Cons: "they need to do family section"
Pros: "Friendly staff"
Cons: "The food was very poor"
Pros: "The flight attendants are always friendly and helpful"
Pros: "On general quite good"
Cons: "Checking in, issuing boarding passs was very slow. Maybe it has nothing to do with QA."
Pros: "I like everything about the flight"
Cons: "Everything was ok"
Pros: "Loved the food and entertainment."
Cons: "Not enough leg room and space between the chair in front."
Pros: "Crew was nice. Food was excellent."
Pros: "Great on board bar"
Pros: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Cons: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."
Cons: "Engine problem. Everybody off of aircraft after sitting in it 3 hours!. No airline representitives inside airport to help. Slept in airport with various ppl from qatar popping up and giving untrue information"
Pros: "Crew were nice as always and the toilets were clean."
Cons: "Movie selection wasn't that great and food was disappointing. My meal was cold and unappetizing. Vegetarian food can be delicious and vegetarian meals used to be good in QA. I've noticed it declining in quality over the past year. Bread is always cold and hard and vegetables are sometimes tasteless. I also never get good dessert :( luckily, the cabin crew giving out food still had some other food I could eat so I just gave back my special meal which was cold and unappetizing."
Cons: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."
Pros: "I like Qatar Airways very much. Ground and air personnel are all professional and courteous. I will fly Qatar every time I can."
Pros: "I liked everything about the flight."
Pros: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."
Cons: "Boarding this flight consisted of minimal organization on the crews behalf, the Gate's security machines were off, people scattered everywhere with not enough seats to fit everyone. When entering the gate (with security machines turned off keeping in mind everyone has already passed general airport security and is only trying to enter the gate. Staff would direct passengers towards an attempt at creating a boarding queue. Once passing the gate doors and walking towards the queue directed by staff, it seemed to be a normal occurance to have another staff memeber shout at you and redirect you another way. Getting scolded by gate employees and requested to remove all electronics turn them on and being requested to remove most clothing items at the gate while everyone is watching with security machines off while only selecting a few passengers seems to be a regular occurnace in Doha & with Qatar Airways. People standing all around, no queues were initiated by staff, instead staff would push through passengers to get to the front instead of propretly annoucing the boarding through an intercom. No matter how loud staff was screaming their sounds were drowned out by the passengers which turned boarding a full translatlantic flight into a chaotic scene. Once on the flight I noticed the headphones provided were broken, I politely requested a new pair...from 3 different employees...which took over 20 mins to replaced. Qatar Airways prides itself on quality unfortunately as an economy passenger I have yet to experience any of that other than when it comes to good on flight entertainment."
Pros: "The price for the flight was very excellent. The entertainment was very good with the movie selections."
Cons: "In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours."
Pros: "The best service"
Cons: "Nothing bad to say"
Pros: "When we flew into Melbourne it was not a happy experience. Seats were cramped and arm rests wouldn't raise. The flight out, even though on the same model plane, was better. There was more room and we could raise the arm rests. For a 13+ hour flight that makes a big difference."
Cons: "Because the tickets listed the same type of plane in both the bad and not so bad flight, it is very hard to know what we're going to get. I'd love to be able to plan to avoid the bad experience, but if they use the same plane in two configurations, there isn't enough information to do so."
Pros: "The crew was excellent."
Cons: "The flight was late boarding everyone on time. It was delayed 1.5 hrs. The entertainment system had its fault, as it was difficult to navigate between screens. The seats were uncomfortable and not enough room for such a long flight. The kids were extremely uncomfortable on this flight, as many were crying throughout the journey."
Pros: "Food came out 1 am melb time ,2 hours after departure ."
Cons: "I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well."
Pros: "The seat is comfortable."
Pros: "Cathay Pacific and crews were really good."
Cons: "I suggest no seating reservation online."
Cons: "Food was below average"
Pros: "Crew are very kind and seat are fabulous as i was able to sleep since i dont have a seat meate :-)"
Cons: "Same as before. Dirty and smelly. Food was ok."
Pros: "CX crews are professional as they are very customer oriented"
Cons: "The ground services in Melbourne airport was really bad! Chaotic arrangements for boarding and especially unpleasant staffs!"
Pros: "Crew is very good and efficient, generally very friendly and helpful. Seats are fairly spacious and comfortable. The flight was only slightly delayed. Food and drinks are quite readily available. Meal quality is nothing amazing, but it's definitely not bad."
Cons: "1h30 delayed as usual"
Pros: "lost connection sue ro the Arline , terrible ground staff"
Cons: "lost connection sue ro the Arline , terrible ground staff"
Pros: "Crew was very nice and did what they could."
Cons: "Economy seats are so cramped that the couple (who were strangers to me) seated next to me (i was in the window seat) decided to 1) one would sleep prone on the floor in the foot portion of our row; and 2) the other would rest his head on ME and the armrest, stretching out on their seats. Greeeaat."
Pros: "Easy check in and bag drop, staff available when help was needed. Felt comfortable enough to check myself in as every part of precessions was made clear"
Pros: "Airport checkin crew sucked, in-flight crew were fantastic!!"
Cons: "They made me check my carry on for a flight that was MAYBE 50% full... ANd If the ground handlers were actually awake when we landed in Vancouver... took 43 minutes for the first 5 bags to come out.... and another 7 minutes before anymore... WTAF!??"
Pros: "not too bad"
Cons: "not too bad"
Pros: "Crew on leg from Melbourne to Hong Kong terrible - Hong Kong to Boston good"
Cons: "Put a Priority tag on our luggage; Have the Pasta meal for someone sitting in the second row of Premium Economy and then let me eat the economy meal that you substituted instead of interrupting me four times to give me the Premium Economy meal that you said you didn't have. Use a plane other than th"
Pros: "Good service"
Pros: "Food was good, comfy seats. Nice crew."
Cons: "Couldnt get the lazy flight attendants to bring me a drink. I asked twice for a Coke Zero."
Cons: "Liked everything"
Pros: "It was a journey with comfort and care.Crew was at its toes with hospitality skills.Food and snacks were appropriate.overall it was an amazing experience."
Cons: "All was gud . Can add little bit for vegetarians food choices."
Pros: "Little more leg room!"
Pros: "Crew was nice food was great"
Cons: "All good"
Cons: "Continues to be incinsistent and spotty service."
Cons: "Lacking in inflight service after mid flight. Leaving 7 hours of nothing! So you arrive hungry both ways."
Cons: "Flight was absolutely packed"
Pros: "Great crew, great service"
Cons: "Could use a greater reclining angle in economy."
Pros: "no trouble at all"
Cons: "would like more vegetarian food options on the flight. i didn't think to order ahead but it would have been nice if the food choices had offered more options."
Pros: "The airline crew. Very attentive and immaculate"
Pros: "that is great flight. I'm very with fight"
Cons: "tiket issuing time some has mistake than we want to change very big problem, that take a hour and hour."
Pros: "Seat unconfortable no legroom ."
Pros: "No issues."
Cons: "No complaints."
Cons: "unable to move around, seat was stiff, stuffy in the rear of the plane,"
Pros: "Route and travel time. The food taste good."
Cons: "Bathrooms need to be cleaned in between flights; meal didn't have any condiments included ; they don't provide a toiletry bag with basics of toothbrush and socks; airplane needs to be CLEANED.. we found dental floss and empty containers inside the seat pocket."
Pros: "Staff were friendly and helpful"
Cons: "The food was atrocious and this was business class. The toilet lights were so dimmed all the time you couldn't see what was going on. Last year we flew business class Cathay pacific from Hong Kong to Melbourne and loved it. This year we decided to fly from Melbourne to Dusseldorf and then from Frankfurt to Melbourne with this airline. Won't be doing that again. Why pay business class fares to be disapointed"
Pros: "Travelling with a 1 yr old, the extra leg room and space in the bassinet seats was appreciated. Service and help from staff was outstanding. Recommend for travelling with young children. Minimises the pain!"
Cons: "We were late leaving HK but that is all. Minor in overall scheme of the journey."
Pros: "The food was great, 2 free bags checked, free food and free movies! Very nice staff all around amazing."
Cons: "The cabin was very warm and uncomfortable. Water was served after 1hr of the flight"
Cons: "Plane got delayed for an hour, WITHOUT any air conditioning. I forgot what the captain said about the HKG airport not capable of providing air conditioning to the plane. Anyway, I began sweating after 10 mins, and it sucks."
Pros: "Great crew, quick boarding"
Pros: "friendliness of crew and ease of boarding"
Cons: "food was ok"
Pros: "Ice cream on the plane"
Cons: "my main course was not that tasty.."
Cons: "bring back Me Before You!"
Pros: "Quiet, warm water in bathroom sink. Movies"
Pros: "Crew were super friendly. Food was pretty good for airline food."
Cons: "Bag drop in Melbourne was poor - it took close to an hour just to drop bags. Flight was very busy. While food/drink was good, it did take quite a while to be served."
Pros: "Had a very present experience. Crew was lovely and helpful. Liked that we had menus for meals and snack readily available. Felt like the food was better than the average plane fair and wine with the meal of you want it. Plenty of movies on the media screen. There was often a line for the toilets. We must have been a well hydrated flight. Attendants were good with maintaining the tissue paper etc when notified that it had run out Overall a very pleasant experience."
Pros: "Boarding was a bit of a free-for-all even though they called specific rows. Still, it went fast and everything else was fine. Seats were as comfortable as can be expected for economy. Food was pretty good, entertainment was great and the crew was polite and helpful."
Cons: "Seat back was broken and could not recline at all during a 13+ hour flight."
Pros: "This plane was an Airbus 350. Seems to be the lated Airbus model. Business class section very much like the Boing 777, maybe a little better in some design modification of the seats."
Cons: "Difficult transit at the very large Hong Kong airport. Too much walking to got to document control to enter and leave Hong Kong."
Pros: "The flight was very pleasant and the crew exemplary."
Cons: "The flight was delayed by over 3 hours and I just missed check in for my connecting flight. I was not allowed to board by British Airways. Unfortunately this was a separate ticket and resulted in me having to purchase a new ticket at a very higher cost. While I accept the delay was beyond Cathay's control I would have make the check in on the connecting flight in time if they had provided assistance in transiting through the airport. Unfortunately no help was provided and after I missed the check in and spoke to the Cathay Pacific representative they only advised me I would have to find another flight."
Pros: "Food was good and service was satisfying. Staffs are really nice and polite."
Cons: "Seat is a little bit too small, probably cuz im too tall. But still u guys should have a specific section for people 6ft1 and above xD"
Pros: "Getting through airport at Sydney was nice and easy, and good overall at JFK."
Cons: "LAX was not an easy navigation from terminal to terminal, as there was little info provided in flight and a serious lack of good signage or information booths at the airport."
Pros: "Entire flight there was no comfort- crew was brash and unfriendly -"
Pros: "I got to my destination safely and on time. Food and service were above average."
Pros: "The food was good. They had this pizza on focaccia bread that was amazing!"
Cons: "Same type of staff as my inbound flight. Some of the same folks too. Pushy, rushed, grabby, unfriendly. There were a few good stewards, but most could give 2 sh*ts about you."
Pros: "Crew was attentive and pleasant. Came around often to make all was ok. Seats were comfortable for a flight that long with the pillows and blankets provided."
Cons: "The fact that it took off a half hour late. This was blamed on a passsenger and their paperwork. While I can appreciate they took a little extra time that amount was in my opinion too much. With running that late along with the grounds crew taking over an hour to get the bags off the plane, we along with many others missed our connecting flight. Based on the oh well attitude of the supposed manager at American Airlines/qantas I won't be taking qantas on my next trip."
Pros: "The crew was lovely and fairly attentive in business class. I had access to the First Class lounge in Sydney and it is wonderful. Even has a spa, though don't expect first class spa treatment. Uh, plane was clean and food was ok, but getting a cocktail was difficult."
Cons: "Business class seats are uncomfortable and there is nowhere to store and easily access something as simple as a book. There is a storage compartment on the seat in front of you, which you cannot reach without getting out of your seat.. While the seats do go flat, it's not something you can sleep on your side for long. Ended up reclined and sleeping on my back, which is not ideal. accessing my reservation was impossible and had to call Australia to get a seat assignment, which was reassigned by the time we checked in anyway. I care where I sit and book early to have choices. I hate to say it but I was not impressed."
Pros: "13 hours might seem long but other carriers had longer flight times. Qantas was friendly and efficient. The flight itself was smooth. The B747-400 aircraft, while old, was comfortable. I slept for most of the flight with the help of some melatonin. The entertainment selection was good. The service was good. I would happily fly Qantas again on my next Australian adventure."
Cons: "The headphone connection in my seat was wonky on both flights to and from SFO-SYD. It was the same aircraft."
Pros: "Food was better than expected. Appreciate the multiple snacks in the middle of the flight. Appreciated the 2nd cup of coffee in the morning. The crew serving the food had excellent customer service skills. The movies listed on the website were different than the actual flight. I really wanted to see a couple that weren't available."
Cons: "There wasn't anything that was disappointing that stands out to me."
Pros: "Good food. You"
Pros: "Qantas accommodated our 22 month old by providing us a seat in the middle, vacant. This was amazing and thoroughly appreciated."
Cons: "I had pre-requested a seat and got moved when I arrived but I didn't notice so I couldn't ask to be reseated until I got on the plane and realized. I also found the crew to be blunt and not friendly."
Pros: "Thanks Qantas for a great trip home. Good food and service."
Cons: "The new uniform look is terrible."
Pros: "The flight itself was fine. Point a to point b with no hiccups."
Cons: "The cabin crew was rude and had no self awareness. 2 times where I wasn't finished with my drink and they grabbed it right out of my hands. I was grabbing it so they could clear everything else but they took it as me trying to hand it to them. Both times I told them I was still drinking that and they disregarded it and threw it in the trash without hesitation. It's like they were robots on autopilot. Also, the male attendant in my row would always bump me pretty severely with his bum while grabbing things from the cart."
Pros: "We had comfortable seats and a pleasant flight. Food was good for airline food. Plenty of water and fresh fruit available all through the flight"
Cons: "Wasn't able to complete on line check in."
Pros: "Excellent people who made the flight very nice. Extremely personable."
Pros: "Once on the plane, the seats, meals and service was great"
Cons: "The lounge was horrible. Crowded, lack of choice for food and drink. Not even crisps available, just stodgy white bread sandwiches and some deep fried (frozen) samosas. Nothing in any way healthy, nothing meat free. The service was however a very high standard, but the staff only had what they had to work with. This flight is always full, so I don't understand why Qantas does not fix this problem."
Pros: "The inflight service was great - friendly attendants and great food. The washroom was checked throughout the flight and was still in great shape by the end of the trip."
Pros: "Gf food was good"
Cons: "Tight searing"
Pros: "This was AA flying for Quantas and it was all very nice; the taste of the food left something to be desired, but it was all decent portions and we were fed three times. The staff was terribly accommodating and friendly. The entertainment was top notch! The flight was smooth and was as comfortable as a 12 hour flight can be. After the hellish experience I had at both O'hare and LAX, it was a lovely way to end/begin the trip."
Cons: "Nothing, really."
Pros: "Great business class hard product"
Pros: "Good service, on time"
Cons: "Coffee, not good enough"
Pros: "I like the services"
Cons: "I asked for coffee after the first meal service but it never came."
Pros: "Service and food where good"
Cons: "The TV screen was not responsive and headphones outlet was mest up at both seats on each flight. When you plug in headphones you get only one speaker working or non at all. We couldn't injoy intertaiment consel at all."
Pros: "Awesome service!"
Pros: "Everything on time."
Pros: "Great service and comfort"
Pros: "Impeccable service, food, and overall experience from the crew. It has always been a joy to fly Qantas, and I'm glad to see that is something that doesn't change."
Cons: "If you are going to travel with a little one, have the common decency to help your poor wife take care of them as well. You had three seats, the entire middle aisle, yet you decided to take the open seat next to me so they could lay down together. That was nice, I get it, sure. But if your baby is going to cry for hours (and hours, it was a 10.5 hour flight, that poor kid must have been exhausted), pause the movie for a minute, and maybe try to help. I don't mind being inconvenienced for the little ones, I'm a dad of 4 myself, I've traveled a lot and know how it goes. But jesus christ, she's your wife, that's your child, try taking care of them."
Pros: "Crew was nice and offered extra drinks when asked."
Cons: "Screaming crying babies"
Cons: "Flight was delayed 4 hours. Passengers were given "meal" vouchers for terminal restaurants but they weren't valid on alcohol (which was needed after 4 hours of waiting!) Boarding was chaotic with everyone anxious to GO! Crew was cranky."
Pros: "Crew on the plane was a group of wonderful ladies. Always smiling & pleasant, even when they had to move people around. Great service with a smile."
Cons: "No info ahead of time about checking in. Once we got to the airport, I was told that I should have known better & checked in 24 hours prior. initially, the agent said that all seats are appropriated randomly. At the gate, I'm told different. I had to fight tooth & nail to get a seat next to my wife (who often gets airsick). It didn't feel good to have to argue & make a scene to accomplish this."
Cons: "Average airline compared to Singapore & MZ airlines"
Pros: "Good food, movies and just 10x better than discount airlines"
Pros: "The crew was helpful. Food was good. Really like the individual entertainment screens!"
Cons: "Sad because it was more crowded and we couldn't get by a window. On top of that, the sky cam must have been broken so we couldn't even watch from our screens. I won't travel on a Friday again. Would be nice to have a bit more leg room!"
Pros: "Tivi was broken"
Cons: "the crew gave me 50.00$ credit back to next fly I am very impress"
Pros: "Plane crew all ok"
Cons: "The staff at the check in desk was really really rude and mean. I went there because I was desparate due to my flight delay. I kept asking things because I was confused but she treated me so awful. SHE EVEN SAID “NO MORE QUESTION” and threw me away. Really Disrespectful."
Pros: "food service PJs"
Pros: "Big, safe plane. The pilot striving to land us close to the originally-scheduled time, even though we boarded the plane an hour late. He did it! A++ to Qantas for providing a spigot at the back of the plane to refill water bottles, thus lessening the amount of plastic used."
Cons: "I ordered vegetarian meals and they were TOO SPICY. Being served a flaming hot tomato curry and spicy potatoes for BREAKFAST was ridiculous."
Cons: "A jacket of ours was accidentally left on the plane, and when I returned 5 minutes later I was not allowed to retrieve it. So I went to flight services to try and retrieve the jacket and they did almost nothing to try and help me get it. In fact we ultimately lost the jacket because they told us that they probably threw it away with all of the blankets and pillows from the flight. That was very frustrating."
Pros: "Documentaries, food, wine, service, seats"
Pros: "Qantas Airlines really made traveling a pleasure. The little extras like, chocolate snacks, ice cream, a huge selection of entertainment, the most current navigation systems that allowed you to know and see at ever minute exactly where you were on the journey, just to name a few. I also found the staff especially pleasant. Thank you Qantas"
Cons: "Our plane home was a little older and the seats weren't as comfortable as they could have been."
Cons: "If ever fly to Canada again will go direct via Air Canda - Sydney to Vancouver and avoid USA immigration which took 2 hrs to get through"
Pros: "Comfortable seats, excellent customer service from staff, and excellent in-flight entertainment. Meals from JFK -> Sydney was good."
Cons: "Meals from Sydney -> JFK was terrible, not sure why since going to Sydney was great."
Pros: "The crew seemed very helpful and wanted to make it easier for families with children, so I moved from my row of 4 in the middle and got 2 seats on the side instead, which worked out great. I know some flights are more full and can't do this but it was really nice and made the flight more comfortable. Also the wine was a nice touch too :)"
Cons: "Didn't seem nearly as clean of an aircraft as the Virgin Australia flight I had taken on my way into Australia, but maybe it was a newer aircraft. Regardless, the toilet could have been a bit cleaner."
Pros: "Good entertainment on seatback screens, pretty good food for an airplane (dinner, breakfast and lots of snacks and drinks), clean and good sized bathrooms."
Cons: "Seat comfort sucked obviously!"
Pros: "excellent food, first rate movies choices, newer plane, professional staff"
Cons: "There was a child in a car seat in the seat behind me and she kicked my seat for the first few hours. At that point the parents turned her seat around and it was easier to fly. The window seat is usually my preference but strangely enough there is so much of a gap between the seat and the "wall" and window that i constantly lost my pillow in the slot"
Pros: "Good options in entertainment but..."
Cons: "Screen stuttered and was unwatchable for the second leg of the flight."
Pros: "Food and selections were amazing. Aussie do this right. Loved getting a few beers on board and not being charged - it's part of the price. A welcomed perk."
Cons: "Port for headphones only had sound in one ear. Multiple headphones tried with same problem (this was actually on my flight TO Australia from LA. Same complaint as above with overweight customers. Terrible transition at LA. Had to de-board plane, get luggage, be re-routed through the airport with poor communication to passengers about where luggage would be and whether or not we even needed to get it. Since we got right back on the same plane why take us off WITH our luggage only to reboard. The whole process was an exercise in frustration."
Pros: "Plane was fairly new so all electronics worked."
Cons: "Vegetarian meals were poorly conceived and kid friendly. Staff were surly and unfriendly... It should also be noted this was an American Airlines flight. Qantas now sub contracting I guess."
Pros: "quick easy flight"
Cons: "sockets to charge electronics"
Pros: "Crew was very rude both to and from Sydney. Always made people feel like they were a burden and they didn’t want to even be there. Will never fly Delta again, especially internationally."
Cons: "Hire employees that at least pretend they enjoy their job."
Cons: "being on time"
Pros: "we could not get a seat until we arrived at the airport."
Pros: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "Food. Phone charging at seat, entertainment screen."
Pros: "tCrew was good. On one side of airplane in main cabin, bathroom was twice size of normal airplane bathrooms. This was welcome."
Cons: "Seats were reasonable."
Cons: "I really like more legs room and comfort and crew member were very good and helpful. Regarding food I say it’s just ok."
Cons: "Slow WiFi"
Pros: "I had a very comfortable seat, it was a very good experience overall."
Cons: "Unfortunately had flights delayed which forced me to arrive home much later than originally planned."
Pros: "Comfortable and clean plane, crew professional and nice."
Pros: "The entire thing, food, service, and ..."
Cons: "More room in each seat"
Pros: "Delta always does a superior job - domestically and internationally!"
Cons: "Everything was perfect!"
Cons: "- Put a special meal request. Meal request (vegan vegetarian) was confirmed on my boarding pass. However, when service came, flight attendant informed me that "I don't have any left. sorry". So I went 15 hours without food. - Ceiling light was "broken" and falling off. The light would not turn off, so I went 15 hours with no sleep. Overall very rude and low standard service."
Pros: "On time"
Pros: "I love flying Delta and my flight to Australia was incredible. I like the fact that I can check two bags free and the free inflight messaging and entertainment. Some of the staff were very polite and friendly."
Cons: "The seat I was in was broken. It moved and I was stuck sitting on metal. There was no leg room. The plane used going to Australia was a lot roomier this plane was old. Some of the flight attendants were very unfriendly and seemed to be bothered by the fact they had to do their job. The entertainment system had to be rebooted multiple times and the usb on the seats didn’t work. They ran out of food during lunch."
Pros: "The crew were fantastic and tried their best the delay."
Cons: "Delayed flight. 2 hours delay. Had to rebook a connecting flight and hence was very tight to board the next flight"
Pros: "The flight was fine"
Cons: "Delta does not transfer your luggage in Canada even if they say they do. It will not make it to your final destination"
Pros: "The seats were comfortable, and I appreciate the eye shades. There was a tremendous amount of turbulence on the flight that seemed to last for hours without a break. I have flown this route many times before and don’t remember turbulence that lasted so long without a change. The seatbelt sign was not on and the plane felt like a small boat in choppy waters."
Cons: "The food tastef awful and was minimal."
Cons: "The flight attendants weee rude, and no bar service"
Pros: "Flight was on time, flight crew was great"
Cons: "Seats weren't very comfortable and the iPod chargers were broke in 2 of our 3 seat row"
Cons: "I wasn’t able to select my seats and choose a meal before getting to the airport and hence had a middle seat and no special meal"
Pros: "food was pretty good."
Cons: "a bit squashy in the seat. Inability to go online and select my seat without having to ring Delta and they do it."
Pros: "Boarding was quick, gate agent upgraded my middle seat to an exit row window for free (or so I thought), decent movie options"
Cons: "Some of the crew seemed a bit grumpy, was not given the seat I was told I got, not much leg room in economy, was given wrong meal, first meal was taken away without being asked, second meal was stale (french toast), flight was a bit warm, bathrooms not stocked"
Pros: "Movie selection"
Cons: "I used the call button for the attendant and no one came for a long time"
Pros: "Empty seats, room to spread out"
Pros: "After flight was cancelled, rebooking was easy and quick on the app."
Cons: "Flight was cancelled. flight attendants were grumpy. One of the tightest seats I've flown in economy. No room in overheads so I had to stuff my winter coat between my legs with my backpack under the seat in front of me. Was basically wedged into the seat with my stuff."
Pros: "it was easy to navigate ."
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Pros: "Lots of water being offered. Lucky to have extra seat for comfort."
Cons: "It seemed longer than the estimated time. The food was bland. My husband's entertainment system worked, mine didn't. We had hit a lot of rough air during time over Pacific. Would have been nice if the pilot would have given more information."
Pros: "Landed from Sydney at 8am. Flew to San Francisco at 4pm. Long wait. Not good."
Cons: "Landed in Los Angeles at 8am. Left for San Francisco at 4pm. Aweful."
Cons: "I was seated in first class, and due to some catering mix-up, no meal was served. I was given a banana and crackers which was very disappointing since I hadn't eaten in 8 hours and was starving. No on board entertainment whatsoever."
Pros: "service and accommodations."
Cons: "Ran out of a meal that I wanted. One flight attendant forgot to hand me utensils with my dinner meal."
Cons: "Very uncomfortable seats Oddly shaped overhead bins, unable to put standard sized bags overhead, meanwhile they fit in planes of other major airline companies such as American Airlines. No food options, only sweet biscuit which contains soy and milk."
Cons: "The flight was delay for 3 hours and they only give us chips and water. They didn't explain well what was the problem. The plane was dirty inside and the seats werent comfortable at all, the plane was making weird noises. There is no window in the 11A Window Seat. Really really bad service at all."
Pros: "Plane was clean, attendants were friendly, and food was fine."
Cons: "I had a flight from Detroit to Montreal. Tried to check in and DTW was not a choice on the westjet website and so I physically could not check in. I realized the flight was technically operated not by WestJet, but Gojet. Went to Gojet's website and was told that Delta took care of all of their ticketing and such. Went to Delta's website, entered my ticket number and card number but I was not in the system as I was given all WestJet info (not Delta's). Luckily the baggage check in people figured it all out."
Pros: "Staff on the plane was courteous although they skipped half of us for snacks & forgot some requests for water"
Cons: "Was not able to check in online. Was not able to select my seat online. I was told I would be able to do both of these things. Spent 30 minutes trying to find a number to someone at Delta to check in & select seat. I was in Australia & all Delta offices were closed because it was Sunday. Although I had an internationally calling plan, no calls to Delta US would go through. finally found someone through a back channel that would help me. We boarded an hour late, and staff would not answer any of our questions about what was going on or how late we would arrive (they sped up the fight so that we landed on time). Flight ran out of drinking WATER after the first service. Half of our section (Economy Plus) was skipped for snacks. An unruly child was allowed to scream for almost the entire flight & was running up & down the aisles. NOTHING was said to the parents by staff members. Was absolutely the worst behaving child with who I've had to fly."
Pros: "Clean plan and efficient boarding procedure."
Cons: "Horrible delay. Took off almost two hours post originally scheduled time."
Cons: "I could not check in on the kiosk and I had to go to two agents before they could find my reservation. The lines were extremely long and the customer service was poor."
Pros: "Cabin crew were excellent and so friendly and down to earth."
Cons: "The seats are very hard but I find this with all the airlines now"
Cons: "Almost everything"
Pros: "I'm an American ex-pat who travels to and from between the US and Australia. I do whatever I can to fly on Australian rather than American airlines, as they are always much better in every regard. But in this case it wasn't feasible, and I found myself on a Delta flight. I'd say the overall experience was somewhere between okay-good. Nothing major to complain about, but nothing to rave about either. The entertainment options were decent. I appreciated the variety of newly released movies. However, I would have liked a greater selection of TV shows, and the availability of more episodes. I also appreciated the availability of internet access, but I don't understand why it has to be quite *so* pricey. Surely they could make a bit more on greater volume if they dropped the price a bit. I didn't purchase access, but I would have if it were 40-50% cheaper. The comfort of the plane seemed the same as any of the alternatives. Boarding and deplaning were as they should be."
Cons: "The service from the crew though was simply ok. They were just friendly enough not to be rude, but no more than that. Virgin Australia and Qantas consistently have much happier crews, who make you feel like a dignified guest, even in economy. The food was average at best, and they served two meals where the Australian airlines would serve three on the same flight. They also offered less in the way of snacks and drink refills. It seemed like they were cutting corners here, which I don't appreciate on a 15 hour flight. Also, they said they "proudly serve Starbucks coffee". After drinking it, I don't think they should be proud of that! Again, overall it was a decent experience. Nothing flashy, but nothing too bad either. If the costs are comparable for your flight, you should certainly choose one of the Australian carriers. You'll get better service from the crew and better food. The one caveat, however, is that Delta has WiFi, whereas at the date of writing this, the Australian carriers do not. While access is exorbitant, if you really need to get some work done on the plane, you might choose Delta for this reason alone."
Pros: "Fairly comfortable and uneventful. The flight was delayed for an hour and a half, so we arrived in L.A. later than expected. The crew was excellent and friendly, Boarding was a bit crazy but in the end we all found our seat. My flight attendant was terrific. She did all she could to fix the problem to no avail, Kudos to her."
Cons: "The trip was okay. Unfortunantly my movie player quit after the first movie so I was left to reading. The coffee was horrible but the food was great. Good choices in the menu. I did get a $50.00 rebate due to the faulty video player, but seriously, what can you do with $50..00 on Delta?"
Pros: "Entertainment was fine."
Cons: "Food variety for lactose intolerant. Crew was bare able."
Cons: "Connection flight from LAX to Seattle was dropped off of booking completely. When Delta was able to fix the changes in Sydney Australia they put my husbands ticket as a standby instead of putting him in an assigned seat and reported that they couldn't fix it that we would have to wait and get to LAX before the changes could be made again. There was a one and a half hour flight delay from LAX to Seattle. From Sydney Australia to LAX entertainment system didn't work the whole entire flight, they were screaming children the entire flight, and Delta had double booked seats on several different people. There were no apologies and no compensation for any of the incidences."
Pros: "First flight I have ever flown that offered free beverages of all kinds. Food wasn't too bad. Entertainment choices were outstanding. Pilot was like a tour guide."
Cons: "Cramped space for 14 hours. Some crew were somewhat grumpy and seemed rushed, even though we had plenty of time."
Cons: "Lost luggage, 4 hours late, missed connection, had to re check in, etc."
Airlines flying from Australia to Montreal Pierre Elliott Trudeau Intl have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Australia to Montreal Pierre Elliott Trudeau Intl
Masks required on board, masks provided on flights from Australia to Montreal Pierre Elliott Trudeau Intl
Social distancing seating
Middle seats unavailable to book on flights from Australia to Montreal Pierre Elliott Trudeau Intl
Testing for antibodies, testing for symptoms for flights from Australia to Montreal Pierre Elliott Trudeau Intl
Waiving of change fees. Search flexible flights from Australia to Montreal Pierre Elliott Trudeau Intl