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Pros: Quick boarding, no delays.

Cons: The control for the entertainment system is strangely located on the armrest, so the person next to me was constantly changing my system's volume and channels by simply using the armrest.

Cons: Muy mal servicio, no dieron ni agua solo galletas vencidas ni una bebida, muy mala experiencia no recomiendo viajar en UNITED

Cons: This was a regional jet, and this flight segment was 3 hours. The seats seem to have a little more leg room than larger jets but much less cushioning, and the pitch/shape of the seat back was very uncomfortable. I could barely walk when we reached Houston.

Cons: Fue de lo peor, viaje a Bos a SAL , haciendo escala en NJ , los vuelos súper mega retrasados, pero el más retrasado fue el NJ a SAL , supuestamente iban. A compensar con alimentos pero lo único que dieron fue una galleta vencidas, y una bebida no más mal servicio, no lo recomiendo viajar en UNITED

Pros: Entertainment

Cons: Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space

Pros: Got here early!

Cons: movie selection could have been better.

Cons: Sat on the tarmac way to long. Updates from crew weren’t frequent enough.

Cons: The food could have been better. I don’t mind paying but some nicer, healthier choices would have been nice. It is airplane food so no real surprise. :)

Pros: Eveything

Cons: Eveything

Pros: Full flight, so the usual boarding slowness, but the ground and flight crews were very good and made things easy.

Cons: Boarding. But that’s the reality of travel these days.

Pros: Quick flight. Quiet and peaceful.

Cons: Snacks are kinda lame.

Pros: The crew was very pleasant and the flight was comfortable.

Pros: Overall very good flight!

Cons: Nothing much!

Pros: Fast and easy flight

Cons: It’s was very good flight

Pros: The flight attendants were the best!

Cons: Even though there were 4 seats across, the rows were too close together and there was absolutely no space at the back by the toilet. The last 3 overhead bins were non-existent for passengers (being taken up with flight equipment). Extremely uncomfortable plane!

Cons: Plane was many hours late. Departure time not on terminal screen. Extreeeme delay on shuttle from United terminal. Sidewalk closed for construction. TSA Prechk not on boarding pass printout. No shuttle behind security from Term B to Term A. Plane left earlier than announced on notification apps. DCA website=6:25pm Final call at 5:47pm only word DELAY on term screen with 4:10time.

Pros: Flight was on time and clean.

Cons: They missed by special meal once.

Cons: Need more room. Not enough space. Tv was glitchy and didnt work properly . seat uncomfortable

Pros: IFE, good system, GUI, and good content, various options and languages.

Cons: Crew service, uninterested, careless, unemphatic, absolutely not dedicated to service, even borderline rude.

Pros: Horrendous experience. 6 hours on the tarmac, followed by a another 7 hour delay. I missed my connecting flight in Sao Paolo - had to spend another $1300 to get to my final destination

Cons: Everything was terrible.

Pros: Crew was excellent seat was as usual

Cons: Something to Fill your tome a little more

Cons: The internet connection was terrible i was not able to see anything that was being offered

Cons: Economy seating legroom could be better for long-haul flight

Pros: Crew nailed it. Came by not just for food and drinks but also frequently enough to collect trash/plates/empty cups.

Pros: All was great!

Cons: No hubo comida suficiente

Pros: Smooth and fast.

Cons: Headphones should be free. Also some free food would be nice.

Cons: It was pretty hot.

Pros: Crew was great

Cons: Plane wasn’t clean (trash at my seat)

Cons: Waiting on one way too long. More than 1hr

Pros: Entertainment

Cons: It could be very nice to notify that selecting seat will be charged. I will not Purchase United airline any more. Even it’s code share.

Pros: Without asking, the crew arranged to have my partner and I sit next to each other. That was such a pleasant touch of service for our trip. Also, the connection was perfectly timed at Chicago flying to Bozeman.

Pros: This was a full-size jet, and the seats were more comfortable than those on the regional jet.

Pros: The crew was great. Not some of the gate agents.

Cons: Re-routing us better not to miss the flight.

Pros: Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease.

Cons: The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case.

Pros: Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks

Pros: Crew nailed it. Came by not just for food and drinks but also frequently enough to collect trash/plates/empty cups.

Pros: Movies

Cons: Comfort. Jetblue offers betwee seats ne apacing betqeen rows

Cons: Nothing

Cons: The infotainment system was from the 90s

Cons: Better, healthier food choices would be nice.

Cons: Flight delayed I missed my driver

Pros: Everything went smoothly, i had a good seat.

Cons: Our family of 7, with 5 kids aged 7-14 were spread over the plane. It has been awhile since I flew AA...No entertainment system like United Airlines.

Pros: The Crew was amazing The seat was not comfortable at all Had a broken back rest

Cons: Fix the seat Broken back rest aren’t comfortable

Pros: They were nice. They listened

Cons: No screaming children

Cons: Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class.

Cons: Boarding zones is confusing. What does boarding zone "basic" mean?

Cons: The seat was squeaking all the time

Cons: Baggage was extremely delayed. Boarding and take off were delayed too

Cons: The flight was delayed for approximately 3 hours for mechanical problems.

Cons: Muy mal servicio, no dieron ni agua solo galletas vencidas ni una bebida, muy mala experiencia no recomiendo viajar en UNITED

Cons: Long time with taxiing on both ends. Flight was delayed as well but landing on time

Pros: The staff was helpful

Cons: Better food

Pros: Crew most helpful.

Cons: Always like to travel with WestJet.

Pros: Crew was amazing.

Cons: wider seats

Pros: Quick and convenient

Cons: Comfort and food was lacking

Pros: aircraft was new, clean, and with many new amenities that are appreciated - device charging, Internet access. The crew was great.

Cons: The seats are tough after a few hours of siting. Children screamed throughout the flight. To the crews credit, they recognized the issue, and suggested a move to empty seats. However,there was a screaming and coughing child behind these seats also. Perhaps grouping families to a section would help?

Pros: The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for

Cons: The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!

Pros: customer service was EXTREMELY helpful in finding my luggage, and shifting my flight since I was delayed due to lost bag

Cons: crew onboard seemed super tense and it was just awkward with them. It was a short flight, maybe they've had a long day but it was weird. biscuits and a beverage were offered - i think biscuits are gross maybe try pretzels or something healthy? ALSO, the new system (whatever that means) is awful. i experienced so many delays that made it difficult to find my booking and my checked bag >_<

Pros: hilarious crew and they were very helpful

Cons: seating was so uncomfortable and i'm petite/slim. the bathroom wreaked and the toilet seat would not stand up alone

Pros: Seats were comfy. Crew outside was helpful, i suggest AC have some men to lift suitcases from scale to belt and not have these women who r checking ppl in have to struggle to life suitcases frim scale ti belt-why aren’t men there to assist? AC need to provide some assistance in this regard. in-fight crew was plain and ordinary, nothing to write home about. Not friendly, just do what “we are here to do” period!

Cons: I have given reviews on so many occasions to improve the airline but nothing got better

Cons: Why did aa.com make a connection with alaska airlines? I had to LEAVE the airport to switch termknals, go through security again, then my luggage never made it to the next flight.

Pros: Everything but the smiling, smile more !!

Cons: everyone needs to smile more. This is the job they chose, a smile goes along way!

Pros: It was difficult to find something to like.

Cons: Everything could have been better. The terminal out of Charlotte looked like a bus terminal, unacceptable for AA since it is one of their hubs. I understand it was a busy holiday weekend, but the airline should have been better prepared for our arrival. While the pilot did an excellent job in getting us in NY on time after airport delays on departure, AA must have not had enough staff working when we arrived. Customers waited over 30 minutes for bags to arrive, which arrived at a different belt than what had been originally scheduled. There were no AA staff in sight when we arrived in NY either. I will do my best not to fly AA again.

Pros: Overall very good flight!

Cons: Nothing much!

Cons: No ear plugs in my amenity kit??

Cons: Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class.

Cons: Seats are too small

Pros: The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them.

Cons: The flight was too warm.

Cons: Muy mal servicio, no dieron ni agua solo galletas vencidas ni una bebida, muy mala experiencia no recomiendo viajar en UNITED

Pros: United canceled this flight.

Cons: If United didn't cancel this flight and then rudely answer questions about a full refund.

Pros: Amazing route! Nothin like the island hopper! Great crew. Economy plus seating worth it on this route

Cons: In flight entertainment should be upgraded to on demand

Cons: Snacks were poor and lacking.

Pros: Quick and convenient

Cons: Comfort and food was lacking

Cons: Entertainment

Pros: Crew most helpful.

Cons: Always like to travel with WestJet.

Pros: Normal flight. WestJet is a great airline to travel on.