Pros: "The space we currently have."
Pros: "Crew was friendly and engaging"
Cons: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Cons: "They lost my bags. Unacceptable"
Pros: "Pretty much everything"
Cons: "Food somewhat expensive..... boarding off the plane - ones with no baggage should get off first then more control about everybody getting in the aisles trying to get their luggage and holding everybody up"
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Pros: "Thanks for the monitors."
Cons: "The crew seems tired."
Pros: "No comments"
Cons: "Cleaners had not done a great job. There were paper napkins left over in the seat pocket from earlier flight."
Pros: "It wasn’t delayed 3 hours like the first flight"
Cons: "Departing on time"
Pros: "Delta crew is always great."
Cons: "You need to update ALL of your planes to have charging at EVERY seat, not just the passengers in comfort plus or better. It’s 2019. We ALL have devices."
Pros: "Everything about delta"
Cons: "Crew was grouchy and rushed past you without really trying to cater to your needs/ get you what you want."
Pros: "Airbus was nice"
Cons: "Delayed by over 1 1/2 hours"
Pros: "Efficient, cheerful crew"
Cons: "Stop making seats smaller! The added revenue from 10 squeezed seats is not worth the discomfort it causes."
Pros: "I got to board early because I volunteered to check my carry-on. Very friendly flight attendants. Love flying delta. They are always consistent and the movies they offer with the gogo in-flight app are always updated and recently released popular movies."
Pros: "Even though the flight was delayed by a few minutes we still arrived on time."
Pros: "The whole crew was great and very accommodating"
Pros: "Seat comfortable"
Pros: "Great crew and plane arrived on time."
Cons: "No entertainment and no place to charge devices."
Pros: "The crew was wonderful, the flight was on time."
Cons: "But the seats are so tight that we were definitely elbow to elbow and once seated I was unable to access even the purse that was at my feet. There was no entertainment and the tray table was tiny, not even an indentation for a cup!"
Cons: "The seat was very uncomfortable"
Pros: "Smooth flight, on-tome departure"
Cons: "Service in business class left a little more to be desired. I had to ask for food and drinks, because I feel off to sleep in the first round. Came to Gate early, but had to wait for agent to put the jet bridge. Only one person was available."
Cons: "Hassel about getting a visa to Cambodia. Refused to give me a boarding pass for 2nd and 3 rf leg of trip. Korean Air had no problems giving me yhe passes. Otter people had Delta boarding passes shivh they traded for Korran Aiir passes but the got better seats. Food was very good"
Pros: "Great service"
Cons: "No complain"
Pros: "Great service all around. As comfortable as you can get for a domestic flight."
Cons: "Food was pretty good, but not up to their usual high standards"
Pros: "I had the opportunity to send my carry on to the final destination. The flight was overbooked and there was no place to put carry on on the top place."
Cons: "I did not have the chance to choose my seat. I traveled sandwiched by two overweighted guys. I was holding my arms and was literally compressed by the gentlemen. Horrible experience. If I had the chance to choose my seat I would pick the corridor, and had a little less embarrassment and sweating."
Cons: "Delta staff is not too friendly"
Cons: "The re route to MSP... Seven hour flight time for a two and half hour flight..."
Pros: "Flights were on time boarding was easy. 2nd crew from ATLANTA was friendly."
Cons: "The foldable snack tray was broken on the flight to ATL."
Pros: "This trip into Merida was amazing from start to finish. Something was lost in translation with my handicap assistance in Atlanta, but the trip was lovely nonetheless."
Pros: "The crew was very nice and attentative."
Cons: "The amount of delays causing us to miss our connection and be stuck in another city for a night before getting to our destination the next day(hopefully)."
Cons: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Pros: "There was a threat in the airport which caused the closure of one terminal. It happened to be the one from which this flight was due to depart. The crew was calm and able to get everyone on board with a minimum delay, considering the circumstances. The flight crew made up some time in the air and we were able to land less than 30 minutes after our original ETA. Well done, Delta."
Pros: "Smooth and easy."
Cons: "Not applicable"
Cons: "The staff"
Pros: "I had to take a United flight last week for a short flight and once again I was reminded why I ALWAYS fly Delta if at all possible. United crew hid in the galley the whole trip wit lititle to no interaction with passengers. My flight today on Delta was great; food really excellent (Chicken Tika) and the crew was great as usual. Delta remains the best."
Pros: "Efficient boarding. Friendly service."
Pros: "The leg room and freedom of not having another seat in front of me throughout this flight was great. It made getting comfortable a lot easier."
Cons: "We couldn't hear the overhead announcements at all. Seated right next to the turbine intake on the wing made the amount of ambient noise especially high, so all the in-flight announcements were pretty much unintelligible."
Pros: "Good seat, easy on and off, everything went a little ahead of schedule and smooth"
Pros: "I was able to pick my own flight online easily."
Cons: "Lack of same day, 1 connection, first class seats. Had to fly out the next day because only middle seats left. Frustrating because I paid for first class and had no good choices for my departure day of choice."
Pros: "The crew were AMAZING and made the flight so much better. Boarding was easy. I also love that the pilot acknowledged the Service men and women on our flight."
Cons: "The older plan didn't have some of the perks that I expected from Comfort +... No conformed headrest, no USB plugs... I paid extra for Comfort + and expected some of these things."
Pros: "Staff were courteous. Captain explained reason for delay."
Cons: "Over 20 minute delay to begin boarding with no explanation. Boarding process very slow due to excess carry ones needing to be checked."
Pros: "Upgrading to First Class made it worthwhile."
Cons: "As a minority provider of service at BWI, the gate was the furthest from the entry. Gate security is almost always a source of delay here."
Pros: "After the extremely long wait to check bags which made us miss the flight, the date crew got us in another flight...it wasn't direct which is what I paid for, but they did get us out, but i missed an interview because of the lack of crew and a missing luggage."
Cons: "Checking a bag, delta did not have enough crew to get everyone thru to their flights. We waited for 80 minutes inline to check a bag. Then we ran to the gate inky to find the gate was closed less than 2 minutes before we arrived. At least 20 others also missed the plane because of the lack of crew and long lines checking bags. It was frustrating, irritating, uncaring crew checking in, and a bit rude. Then on of my checked luggage was lost enroute - which made getting off the flights even later which made me miss a meeting that I was scheduled to be at. All because you didn't have the crew needed to check in."
Pros: "...the fact that they got us on the plane and back to GRR even though the connecting flight from BWI was delayed and there was little time to make that last flight out of DTW..."
Pros: "I haven't traveled by air for a number of years, it had gotten to be so crazy at checkin. Well imagine my surprise when I was checked in within five minutes of arriving at the airport. KAYAK took care of everything. All the flights were on time, I received email updates along the way and I am so happy I'm planning my next trip already."
Cons: "Even the babies in the waiting area were quiet on the flight, which leaves nothing for me to complain about at all."
You guys fucking suck 😒 wasted my fucking day Over these delays we live in 21 first century and yet you can't manage too keep your customers happy you fucking loser owe me for the delays you cost3d me
Really different experience sitting in business! Comfortable and great service.
Pros: "Crew were helpful"
Cons: "Everything was great"
Cons: "the boarding process was chaotic. not enough time was allowed for zone 1 passengers. the plane was old. the inflight entertainment didn’t work. the crew was friendly though. there was no hot food but the cold selections were ok. i would expect a much better customer experience for business class passengers."
Pros: "Crew did their best."
Cons: "I'm writing this from the plane I'm still on because they didn't have anyone on shift to work the jetway. We've been on the ground for half an hour. Just a completely avoidable annoyance they didn't bother to avoid."
Pros: "Arrived early."
Cons: "Uncomfortable seating for a tall person. Cut out the drink and snack service. People can toughen up. Just offer water without using the snack cart."
Pros: "Fast efficient process through security. Well labeled and helpful airport staff. Plane wasn’t very full. Had a row to myself which was great. Entertainment available on smartphone, iPad or lap top."
Cons: "Really fast connection. 20 minutes from landing from LAX to clear customs and find connection before boarding call. Not much menu options for purchase and too quick a connection to buy anything. Luckily I travel with snacks."
Cons: "We were on tarmac for an hour waiting to take off"
Pros: "Great and responsive crew, still-amusing WestJet wit. Very organized!"
Cons: "Some older (like 1940s-1950s) movies for in-flight entertainment would have been great."
Pros: "Service was very good."
Cons: "Better food options!"
Pros: "The pilots made the trip in great time. The landing was good."
Cons: "We were told we could board the flight, then when we got to the steps in the cold and dark we were sent back.The staff were not very friendly with the customers somewhat superficial, but with each other it was like they were at a party. Not impressed by the 2 young women."
Pros: "Nothing really."
Cons: "The lady at the checkin desk volunteered me to check my carry on and told me that she would charge me if I didn’t comply. ( there was more than enough room on the plane for me to store it). The plane wreaked of poo the whole flight and it gave me a head ache, which my Tylenol was in my carry on that the lady forced me to check. And the flight was only supposed to be delayed 15 min, and we didn’t take off until 45 min later, which made us miss our connection. Very disappointing service/ flight from WestJet!"
Cons: "The non-ability to change seats to unoccupied seats with early check-in, without paying a $35USD upcharge! Plus the cost of checking a bag at $30. Ridiculous."
Pros: "Loved the pilot’s sens of humour! Made us laugh which took away the stress before take off!"
Cons: "When tavelling with a child, which is always identified at the time of booking by providing child's age, every other airline was able to accommodate seating together. Even at the lowest fare class. Not Westjet, their automatic computer seating assignment gave us seats in separate rows !! When asked at the checkin and also again at the gate, we were told that the fare class that we paid for does not allow seat changes. They simply would not seat a parent and a child together unless we paid extra $25/person to change seats. This kind of gauging for money was shocking. Especially when there were 3 other rows behind us with free seats together !! This was clearly a case of wanting more money. At the lowest fare class parents travelling with children can expect the child to be sitting separately from them. Or pay up more."
Cons: "I miss the wedding party I was the bridesmaid"
Pros: "Pretzels, Biscott cookies still passed out along w free beverages. Free Entertainment on westjet wifi good too!!"
Cons: "The landing was a little bit too hard."
Cons: "Flight was delayed due to a tire change. That’s no big deal, but the crew did not accurately keep us updated on the actual loading time in order for me to arrange my pickup upon arrival in Winnipeg."
Pros: "The on board entertainment is very good, just remember to download the westjet connect app."
Cons: "Seats are ok, very cramped together, hard to get in and out of. I had picked plus seats but kayak didn't honor my selection so was forced to sit at the rear of the plane. As for the flight itself, the airliner sells only Coca Cola products, no cash purchases, credit and debit only. No free bag checks,"
Pros: "On time. Efficient. No frills but perfectly fine!"
Pros: "Nothing nobody"
Cons: "Uncomfortable seats! No access to music movies or kindle though it said it has free entertainment. Nobody knew how to get access to the movies. Instructions are wrong and loop around with no results. Attendant said she’d comp a drink but didn’t . Boarded late and disorderly. Mean gate lady. Left an hour late. Home an hour late."
Cons: "first time taking a westjet flight and we sat on plane for 2 hours before takeoff. disappointing"
Cons: "Announcement from the flight crew inaudible. Much too fast and with lack of ununciation"
Pros: "I lol ke the crew !!"
Pros: "Boarded early and flight left ahead of schedule. Plane was clean and ample leg room in economy for a 6+ footer. Flight crew were amazing and friendly with a full flight. Will be watching for WestJet deals on all our vacations."
Pros: "Direct flight was awesome."
Cons: "Missed snack time from sleeping so missed it entirely."
Pros: "Friendly crew."
Cons: "The flight was delayed three hours, including having to de-plane and board a new plane, due to a backup generator lying engine issue. Totally unacceptable."
Pros: "Plane, stewardesses on the plane"
Cons: "Where to start. Booked a higher priced ticket as layover was minimal. Westjet later emails, saying layover is now 7 hours?!?! We booked a connector with air canada with only a 2hr layover. We decided to keep the checked bags on the Westjet later connector to be less hassle. Westjet agents at airport did not mention that you cannot do that. So it wasn’t until we arrived at the layover point, we were told we had to pull the bags and re-check them in with Air Canada, go through the whole rigamarile of checkin, baggage check, and security. Not something you want to deal with when you are at the tail end of a red-eye flight. So thumbs down. In Westjet’s defense, they did give me a 200 dollar credit toward a future flight when I kicked up a fuss about the change to a 7-hour layover."
Pros: "WestJet is by far the friendliest and most professional airline"
Pros: "I loved flying West Jet and would happily do it again. The food was good (preordered) and we got to our destination safe and sound which is always much appreciated. Our flight was on time and we had no trouble boarding or any technical issues at all."
Cons: "I didn't like how internet/any entertainment had to be pre paid. We already pay a lot (even for the food...$9 wraps!), so to charge for literally everything seems a little much. Also not a fan of the reclining seats. We have zero leg room to begin with, I don't need some stranger crushing my knee because he wants to attempt to move back. I just shoved my knee into the back of the chair so he couldn't move back anymore."
Cons: "I will say our flight took of a bit late which was a bother so late at night."
Cons: "Warmest flight I was ever on. Entertainment system didn’t work."
Pros: "My first trip started on a poor note; I got to airport about an hour before boarding, only to find out that my flight was rescheduled from 9:30am to about 6:15pm ( or so) on that same day without prior notice. I went up to the counter and asked for confirmation for the switch and inquire if there was an issue, which may have affected my original flight. Turned out that the change was due to weather conditions at Toronto (makes sense). I had suggested that it would have been nice to receive some sort of notification, before starting that day way too early and inconvenience of going to pickup my car from the airport parking, only to come back again. The attendant sympathized with my plight and compensated me with a lunch voucher (which was nice of him and WestJet). Matter was resolved; I came back to catch my flight and the trip was wonderful :)"
Cons: "I didn't like the fact that my flight was rescheduled without receiving any notification from Westjet."
Pros: "Food was OK and the crew were ok."
Cons: "Our flight was supposed to leave a t 1045. Half an hour before the flight was to depart we were told that the plane is her, but it is in the hangar and they are trying to get it to the terminal for loading. (can you believe) Once it miraculously got to the terminal the crew had to do a safety check etc etc and we boarded the flight 30 minutes after scheduled departure time. We were then informed that the plane had to be fuelled with 20,000 lbs of fuel while we were boarded. This took another 20 minutes. Then they had to de ice. We departed 1 hour after the scheduled time. They ran out of meals on row 14. The entertainment system did not work. When the fasten seat belt sign was on and an announcement came on to stay in your seats, people were wandering around aimlessly and the crew never enforced the announcement. All in all a less than satisfactory experience and an airline I would not fly again if I can help it."
Cons: "Of the four flights I took with WestJet this holiday, 3 were delayed. The flights were frigid. On this flight the agent at the gate was very rude when I asked about checking my bag, lecturing me about the size of the bag and insisting she would have to charge me if it was a full flight, which she said it wasn’t. It ended up fitting just fine in the overhead. Totally soured my experience. I will not use this airline again."
Pros: "Actually,and sadly, not very much."
Cons: "These guys just will not take any action to seat you next to the people you would like to sit with, even if you are married to them and have been for over 30 years! No amount of asking nicely will get you any action at all. Six hour flights and you get a coffee and cookie. Flight stewardess makes you wait in the aisle behind row 3 for the bathroom - sure, just stand there and tower over some other poor traveller, don't stand right next to me - I'm a flight stewardess for goodness sakes! Having flown professionally, and for business and leisure for over 40 years I offer this advice - pick another airline - these guys do not deserve to be in the business."
Pros: "I love this direct flight from Palm Springs to Winnipeg Thank you WestJet"
Cons: "ONE WAY TICKET Vancouver TO Tel Aviv was about $560 c.d -all- included. Went well 3 flights well. Ticket back from Tell Aviv took 4 flights , around $900cd . had to pick-up the suitcase each airport.., and pay for the suit case separately.."
Pros: "Flight was on time."
Cons: "Seating was very cramped, uncomfortable."
Pros: "on time and couteous"
Cons: "cramped and the seat was not padded"
Pros: "WestJet was fine."
Cons: "If you are going to code share, maybe work out the kinks in the system that should link the itinerary to the partner airline."
Pros: "Flight on time and friendly service."
Cons: "Hard seats no padding extrely uncomfortable"
Cons: "Flight delayed 1.5 hours because incoming plane did not arrive. Finally took off 2.5 hours late. Just in time to arrive in Charlottetown to a severe thunderstorm. Circled til low on fuel then flew to Moncton. Refuelled and flew back to Charlottetown, arriving at 3 a.m., four hours late. The weather delay was understandable but WestJet's poor scheduling created the problem. Worst of all, the airline never told anyone what was going on, not the passengers nor the people waiting for them at the airport. Total silence. Unbelievable but typical for airlines."
Pros: "Friendly Staff , quick boarding, flight ON TIME"
Cons: "Having to pay to watch a movie and ear plugs"
Efficient staff. Crowded flight but well managed.
Pros: "The crew on my flight was excellent. Thank you."
Pros: "Fantasic Experience. Loved it. Kind crew, great service, great enetertainment. HIghly reccommend!"
Cons: "All good! Strat to finish a simple and enjoyable experience."
Cons: "Too many pasengers had carryons. Lots of confusion on the plane for storage"
Pros: "The crew was very helpful and nice!"
Cons: "The baby changing tables are way way too small and the metal hinges on them are dangerous The plane seemed small - like the seats and restrooms. It was a tight squeeze"
Pros: "We arrived safely"
Pros: "The crew tried to be polite and understanding during the flight."
Cons: "The flight left an hour late with no explanation. Then when we arrived in Toronto we sat on the runway for another hour waiting to be able to disembark. At this point the crew became testy and offered no explanation while passengers were understandably aggravated."
Cons: "Air Canada cancelled my original flight and it was difficult to reschedule. Customer service wasn't great."
Cons: "no entertainment"
Cons: "Delayed without notice and broken sound system for tv screen."
Pros: "The flight was comfortable over all. It was on time. The staff was pleasant."
Cons: "It was hard to connect our computer to the movies. It was rather confusing and eventually we came to the conclusion that there were only 2 films that were compatible with our laptops. They were the unrated films from film festivals."
Pros: "Of the five planes we were on, all but one had comfortable seating (I'm 6'1" tall)"
Cons: "The lady helping us through the Toronto airport between flights made my wife cry. We had to stop to go to the restroom on the way to our gate, and the lady complained when I waited to go in after my wife came out. I told her I was going to do that, but she was apparently pre-occupied when I told her, because she was looking right at me when I said it. I then told her that I had let her know that was my plan, but she denied it, then told my wife she was just one of a hundred people. This left my wife in tears. This was a stain on an otherwise good flying experience, but it' tarnished the whole."
Pros: "Nothing stood out as being too great. I was too pissed off from the delay to really notice any good."
Cons: "We were delayed about 2.5 hours. Ridiculous."
Pros: "The plane was comfortable, the boarding easy, the flight pleasant, good views."
Cons: "Plane employees did not explain what the declaration card was meant to serve. I left mine on the plane by mistake, partly due to complete ignorance of its purpose. Please either put the purpose on the card or have your flight staff explain what passengers will need the card for, once they get to the next inspection point. Don 't take this for granted!! The long walk from the point of deplaning to the center of Pearson Airport was unexpected."
Cons: "Delay was not explained, gate change was not communicated. Poor communication overall."
Pros: "Good movies, had gluten free snack choices, so important"
Cons: "Would LOVE closed captioning ability on the movie screens."
Pros: "Staff was courteous and tried to get people with large luggage to check it."
Cons: "It took forever to load as people carried on huge bags that wouldn't fit in the overhead bins or under the seats. It took an extremely long time to get through American customs, and they were very rude, not caring if people missed connecting flights. They wouldn't add workers. Some almost missed the flight. P"
Pros: "Everything on time"
Cons: "No leg room Seats uncomfortable"
Pros: "This was a full sized AB 330-300 which was full. With two aisles - everyone is no more than 1 from an aisle. The desk staff and crew were excellent."
Cons: "They delayed push back for 40 passengers that missed their connection. We left 20 minutes late and arrived only 7 minutes late."
Cons: "I didn't like the fact that because the flight from Bradley to Toronto was late I almost missed my Tokyo flight.. It would not have been such a big deal if I wasn't going all the way to-Tokyo. And had to go through customs. The commuter plane was delayed getting to Bradley. I got to Toronto, and again we had to wait on the tarmac. They knew we were coming and were late as it was. Canadian air also knew I had to catch a flight to Tokyo. I thought my connection times were to close and I was right. No one told me that I had to go through international customs. So, I was in the wrong place.When I made that discovery I literally ran to customs and asked to cut in line. Again I ran to get to the gate. They were boarding when I arrived. Why I say did you put me through all that when it was avoidable? Then on the way back after a 14 hour flight I had a 6 hour delay to get back to Hartford. Why was that I ask? The same thing happened last year. And you didn t fix it yet? Nightmare. And lets not even talk about the food on the plane. I make sure I eat before the flight if I have time.In this case there was no time. I also had to change flight dates. I was on the phone for 1.5 hours on hold. Only to be told that I was calling the wrong place. So, that's my Air Canada experience. Some sort of cash or check rebate should be in order. Not a voucher to fly with them again."
Pros: "Good in flight entertainment options"
Cons: "My hour and a half flight from SFO to Vancouver was two hours late"
Cons: "Change of boarding gate at last minute, no food service in rear of plane due to turbulence however front of plane was served"
Cons: "I never received an e-mail to check in, and by the time I remembered (morning of), this resulted in me not having a seat assigned on my ticket. This caused a lot of needless stress, though to Air Canada's credit, they got all those waiting for a seat assignment on board. On my return trip, I did receive an e-mail - luckily, as the flight was overbooked again."
Cons: "The entertainment was non-existent unless you had an Apple device or paid the $10 to rent one for an hour or so. Really disappointing considering other Air Canada flights."
Pros: "Short flight"
Cons: "Felt like spam in a can."
Pros: "Got to spend the night in Toronto unexpectedly."
Cons: "Due to Air Canada's I missed my flight to Amsterdam. I missed out on a day of sightseeing and having fun and Amsterdam instead I spent a day in Toronto. I was able to get on a flight 24 hours later. This missing connection happens routinely with Air Canada, for some reason they have not managed to fix the error."
Pros: "we made it"
Cons: "small planes are noisy and cramped"
Pros: "flight was smooth and on time."
Cons: "Maple Leaf Lounge at Pearson airport was shabby. We expected a bit more than soup and gherkins, but that's all that was available, except for some dry nacho chips. No electrical outlets. Indifferent staff. Shame on Air Canada! We have visited airport lounges all over the world and this was by far the worst!"
Pros: "My vegan meal made it to me"
Cons: "Complicated boarding"
Pros: "Everything was basically on time."
Cons: "Air canada should still give snacks like west jet."
Cons: "First leg cancelled after we sat on plane for two hours. Missed connection, arrived 24 hours late. Air Canada provided excellent hotel and meal vouchers, however"
Pros: "Seats were wide and very comfortable"
Cons: "Flight was delayed for over 4 hours due to Air Canada fault, no crew at the gate to provide updates, forced to gate check all carryons, missed connection AND rebooked connection. Canada was lovely, too bad I can't say the same about Air Canada."
Cons: "Being next to toilets at bulkhead. People queing for bathroom in the extra leg space. I was on the outside seat and people constantly brushed past me and often grabbed hold of the moveable TV set in the dark to steady themselves knocking it. I paid extra money and had more problems. Listened to constant bathroom flushing and odors. Not ideal!"
Pros: "Newer plane, tv monitors in coach class, on time departure"
Cons: "We were delayed because the plane was late from Toronto, and were told this when we all began to check in up front. When the staff finally did come to the desk at the gate, they still maintained (and rather rudely to some of the other passengers) that the plane would be there by 7-- turns out the plane got there about 7:30, rebooking flights that were going to be missed was like pulling teeth for some of the passengers, and we took off about 8 (1 hr 40 mins late)."
Cons: "The food was not that great. Very less in quantity. Vey low quality. Even Chinese airlines offers better food while traveling from Vancouver to Beijing. The airlines should improve their food services."
Pros: "Crew was good , space was fine"
Cons: "No wifi ?! I couldn't believe you can't buy wifi for the flight ..,"
Cons: "They put two people in one seat flight attendant was rude , I was traveling with my mother who has an artificial knee and they did not sit us together. The flight attendant laughed at us and said that it wasn't her fault . Awful awful awful"
Pros: "nothing was overpowering good, just an average flight there & back"
Cons: "the entertainment system was terrible"
Cons: "Flight to TOR was delayed due to multiple maintenance issues on >1 aircraft in TOR, so it didn't leave for BWI until past the original departure time. Needless to say, we missed our connection to Paris. Agents were great in re-ticketing us thru LHR to CDG, gave us info on who to talk to to get bags realigned, went to that agent who said system would automatically update the bags. Upon arrival in Paris, bags were not there, will arrive on the flight today from TOR. Since we're going to Normandy we are driving out to CDG, to pick up bags versus waiting at the apartment for a delivery."
Pros: "Overall the flight was good. The crew was informative and attentive."
Pros: "Flight staff is pretty good. People on the phone are generally good, as long as you don't mind waiting and hour, or two - three for a callback."
Cons: "Direct flight was delayed 3 hours and then two more times for a few hours and eventually cancelled from Toronto to Charlottetown due to flight staff (flight attendant called in sick so they cancelled the entire flight). So I was rebooked from my direct flight onto a connection the following evening in Montreal (which was expecting a winter storm). This was at 2 am so no more staff at the airport to even speak to. Had to call and ask for a call back which came at 4 am. The next day I got to the airport at 2 pm for my 5 pm flight to Montreal. It got delayed so I called air Canada and they booked me on an earlier flight. However it was too early and staff at the airport couldn't check me in as it was less than 45 minutes (facepalm). I was put on a later flight and got to Montreal okay. In Montreal my flight was delayed multiple times. Finally got on the plane but the ground staff was not around to get the place ready, pushed back, refused, etc. Waited 35 minutes on the plane before going to de-ice. Flight got 75% of the way to Charlottetown (almost over Moncton). It was a very turbulent flight. The pilot notified us we couldn't lanf in Charlottetown and were being diverted back to Montreal. So back to Montreal we went. On arriving back at Montreal we were notified to the flight attendants and again by the pilot that there would be people there go help us with rebooking. I still don't understand why they couldn't just get a new crew and fly us all back soemtime that day instead of having to all rebook, etc. This was at 1:30 AM. There was nobody waiting for us at the airport. I was automatically rebooked on a flight to Halifax that night and a morning flight go Charlottetown meaning I would have to stay another night and miss a second day of work. So, waiting in lineups until 4:30-5 AM in order to rebook a better flight back to Charlottetown. By this time I decided after spending much of the last 20 hours in airports or on a plane, that I would boom Moncton and just get a bus or drive home. Which I did, I booked Montreal to Moncton for 11 AM, paid for a bus and took that to Charlottetown. I arrived in Charlottetown at 5 PM Wednesday evening after "leaving toronto" at 11 PM Monday. Two cancelled flights, multiple delays, 5-6 rebooking, missed two days work, and lost a lot of sleep. No help from air Canada but hopefully they will cover the hotel for the first night as it was flight staff that caused the cancellation. All in all, if that attendant wasn't sick, or if air Canada had better solutions to this type of issue, I would have been home much earlier and with less stress. It really isn't fun being in an airport that long not knowing what is happening and how to get home."
Cons: "When boarding staff where very rude specially a old lady that was supposedly helping passengers was very rude"
Pros: "The crew in first class was amazing. Friendly and helpful."
Cons: "Vegetarian food on first."
Pros: "Nice crew, good take off and landing"
Cons: "We were an hr late taking off."
Pros: "Boarding was great"
Cons: "Inflight Services was horrific and my stuff was damaged in my luggage."
Cons: "United has always been good to me."
Pros: "Boarding on time"
Cons: "It was a decent flight"
Pros: "Boarding went smoothly for the most part."
Cons: "7am flight from Baltimore to LAX. How late in the morning does it have to be to get a cup of coffee? No beverages were offered until approximately 3 hours into the flight. No free snacks or purchasable snack options were offered. UNITED PRIVATE SCREENING WAS TERRIBLE!! Neither my companion nor I were able to watch any program or movie without constant freezing and buffering on our 1 year old iPads. It took me 2 1/2 hours to watch a 90 minute movies. Pathetic. Not ready for prime time."
Cons: "United intertainment app getting stuck on movies"
Pros: "Continual and courteous service on a flight of under an hour and a half. Very comfortable seats with plenty of legroom. Our first experience in first class has us spoiled! Pilot kept us informed of weather and made on time arrival despite delays at start because of weather."
Cons: "Would have liked option to plug in earphones for music"
Pros: "Arrived early. Airline offered free bag checking when plane looked full"
Cons: "Size restriction on personal item was smaller than other airlines, causing me to use a smaller backpack than I would have prefered."
Pros: "Short trip"
Cons: "Rude crew"
Pros: "My seat neighbors were friendly. I didn't take a look at the provided entertainment since I had had to wake up at three in the morning."
Cons: "As far as refreshments are concerned, I wish there was a bit more variety in the provided snacks, and the drinks cart came more often."
Cons: "Heading from BWI to Newark to Boston on 9/29 on United. There were delays at Newark airport which lasted about an hour, and meant that we would be super tight getting in for our connecting flight. We had been told ahead of the departure of the delayed flight that there would be someone on the ground at Newark monitoring the delayed connecting flights, in case a flight needed to be held. Well, we actually landed about 15 minutes before our connecting flight was due to take off. However, we quickly found out that not only were the gates closed early, but the flight tracker was showing the flight had actually left early. There was clearly no communication between on the ground crews, and everyone working at the airport once we landed seemed confused about the situation. By the time we got within eyeshot of our gate, the gate agents were telling us that the Boston flight was already closed. This meant that no one was even monitoring the situation for us, and that they made no effort to hold the plane for the five of us who were supposed to be on that flight. Additionally, that was the last flight to Boston from Newark, so they literally didn't give one iota of care for our situation. I had a 10am wedding to attend that next day, and even after telling the agent this information she still asked me whether I wanted to get on a 10:38am flight to Boston, which made exactly zero sense. After all of this, she ended up getting me on a flight into manchester (that flight had been delayed for 3 hours by this time, and was delayed again after I was booked on it) which landed at 1:24am, a full two hours and some change after I would have landed in Boston, and a full hour away from Boston. Luckily, my boyfriend had his car and was able to pick me up. I finally got to Boston around 2:45am. My suggestion to the airport crews is to actually communicate when you have issues like this. It wasn't our fault, but we were greatly inconvenienced and they did not make an effort to prevent the situation at all. Adding to this, our pilot for that first flight told us that the reason for the first delay was that Newark was congested with too many flights into and out of the airport. THAT is entirely their fault for not being able to properly gauge their own capacity and should not have ended up inconveniencing passengers! I end all this with an additional inconvenience- when I arrived for my flight on Sunday at 4:40am for a 5:55am flight back to DC, I was told that my return flight had been CANCELED. Somehow, in rebooking me on the flight to Manchester. So I had to spend 30 minutes on the phone with United to get that fixed at 5 in the morning and nearly missed my return flight due to crew incompetence as well."
Pros: "Flight attendants were pleasant."
Cons: "No snack or drink was offered."
Pros: "Not a good wifi connection. Could not access wifi using my united mileage plus account. System wouldn't accept or recognize my account number and I was locked out of my own account. Also wanted to access both my laptop and cellphone email acct but was locked out. Very irritating. Unable to get the work done that I had scheduled."
Cons: "At the plane door, the crew had me check a carry-on bag, saying they had no more room in the plane. When we got off the plane, others were pulling two and three items out of the overhead storage compartment."
Cons: "Didn't maker it to our destination."
Pros: "Seat was comfortable"
Cons: "Seat too narrow and not enough leg room"
Pros: "The flight attendants were courteous. Boarding was quick and seamless."
Cons: "The room was very tight and seems like we were shoved into a plane and into our seats if if we were cattle. Flight was as expected dull and uncomfortable."
Pros: "Both flight were delayed and I had to reschedule my flights and miss my arrangements."
Cons: "It looks like that there is no respect for Time ."
Pros: "Short flight, so no food or entertainment"
Pros: "Despite delay, pilot made up time in air and we made our connection in Denver. Advice to download United app for free entertainment ahead of takeoff meant we didn't miss the chance to offer movies to our kids on flight. In-flight crew was incredibly friendly/helpful."
Cons: "Gate attendant was INCREDIBLY unfriendly - made no eye contact or completely ignored our verbal greetings/thanks during early boarding w/ our young child. Delayed an hour out of Baltimore, we were worried we'd miss our connection."
Pros: "I usually don't fly with unites but based on there standard services I can see why. They are on the equivalent of spirit but more expensive."
Pros: "Kindness of employees. Bathroom was mostly tidy. Pilot was good."
Cons: "Surprise check bag fee even though it was small carry on and I had no other carry on. Happened both ways for total of $50. Felt like I was taken advantage of. You had to pay for any entertainment. Only food was a tiny bag of pretzels for a 6hr flight. Also maintenance delay."
Cons: "United flights are always delayed!"
Cons: "Beth legs of the flight were delayed. The first delay causing me to miss my connecting flight and he second causing me to miss an import an important dinner in Boston."
Cons: "When sitting straight up in the seat, my knees hit the seat in front of me. United seems to be making the space between each seat terribly close."
Cons: "Employee deleted my reservation"
Pros: "Direct flight to O'Hare. On-time departure and arrival. Clean, efficient"
Cons: "No extra creature comforts."
Pros: "The connecting plane once we got to Newark NJ was great, staff, flight, clean , and spacious. The pilot was great at communicating too."
Cons: "The smaller plane when we first boarded was a bad experience from walking down a lot of stairs with my luggage to the terrible male Asian flight attendant that wasn't customer friendly. He actually said to a male customer when a question was asked" what do you want me to do". Then a terribly long walk up and down stairs with luggage to board another plane at Newark at 6:30am."
Pros: "Excellent attentive care."
Cons: "My first 5 hour long flight did not have a complimentary snack."
Cons: "Maintenance delay, asked attendant to have the gate wait for a few of us to board and she seemed more worried about me being in my seat during our 30 minute wait on the runway after a 15 minute delay"
Pros: "Horrible Nightmare"
Pros: "This leg of my journey was fine. Sat in the middle seat. Was able to sleep most of the way."
Cons: "Major maintenance delays made the 0600 flight take off late and missed our connection so had to go to a later flight, then that flight also got maintenance delays so our 8 hour trip took closer to 15 hours..."
Pros: "Great customer service.. Comfortable flight and smooth landing!"
Cons: "Paying for one check in bag..."
Pros: "Good crew"
Cons: "The usual. - crowded, smelly"
Pros: "They helped me when my flight was delayed."
Cons: "The fact that they kept us on the plane for over an hour trying to fix a problem only to say that they didn't know when it would be fixed. They were lousy at explaining the problem and kept saying the same thing over an over. They basically told us there was a missing screw and they couldn't find it or reach it."
Pros: "The price"
Cons: "Everything , 5 hours sitting on plane on what was a two hour flight . Then the staff thinking giving me cookies was making it ok. They told me 45 min then gave me headphones witch I already had .... and said nothing for 3 hours about when we are ariveing or leaving or anything . Prob won't fly united or use kayak again ."
Cons: "I never made it on the flight due to weather conditions they couldn't even hold the flight, and then when I have to get my own accommodations had to pay for my own hotel that is not cool"
Pros: "I was very cold because I take blood thinners. I was sitting directly behind first class in coach . The first class crew was passing out blanket to anyone who wants one. Several I tried to get a crew member attention which she ignore . I was told I couldn't have a blanket because they are only given to first class customers only but on my flight to Batltimore I was given a blanket in coach"
Pros: "Staff was uniformly helpful and polite. I travel w a scooter and they were helpful coordinating its transport."
Cons: "This flight was 2+ hours delayed. We were repeatedly told that it was due to weather in Chicago. I don't understand that. The weather was fine in Chicago and flights from BWI to Chicago Midway on other airlines were on time. I felt that this was a fabricated eccude."
Pros: "The accuracy"
Cons: "The chairs"
Pros: "the fact we could get tv & movies on our own devices and watch our own choices"
Cons: "Very hard to get it working, not enough choices. I don't watch "stupid comedy" or slasher stuff or news. I look for uplifting, "family" fare. Couldn't get Creed to play, tried on 3 flights"
Cons: "Not enough leg room for tall passengers"
Pros: "The strudel was amazing"
Cons: "There was only one strudel"
Pros: "Rate and nice leg space seats"
Cons: "No entertainment without charge,not good,at least few Chanel's should be free"