Great flight, comfort, and staff. Prefer tv in back of seat but watching on phone will do
Great flight, comfort, and staff. Prefer tv in back of seat but watching on phone will do
The flight crew was really wonderful, incredibly helpful as well as patient. I was able to watch entertainment on my phone but didn't have access to my headphones and I didn't want to bother the flight attendants. The food wasn't an issue for me because I am a vegan and brought my own food on board. The flight left on time and arrived ahead of schedule. It was overall a good flight.
I have not found it to be easy to set up on Wi-Fi with American Airlines. I don’t know if it is me or poor instructions.
Apart from the delay due to unforeseen circumstances. The leg from sjc to dfw was fine. It was the leg from dfw to orf that we encountered issues mainly due to the flight attendant crew not being friendly. We had two small children and we needed some assistance to warm up milk so the baby would sleep. The crew just didn’t get it and made things very difficult. One made a remark that the baby’s dirty diaper smell was a “gift” to the plane in a rude way. Normally I’d brush that off as a funny comment if the rest of the trip the attendants were helpful or understanding of the difficulty we faced. But that wasn’t the case. We were met with rudeness on the second leg. Whereas on the first leg the crew were so nice and helpful.
Perfect flight. On time departure and early arrival. Smooth flight.
So i was checked in for the seat number 40K. Unfortunately my seat was not able to recline which end up having very uncomfortable 15 hours flight.
We liked quick boarding and on time departure. Seats were very uncomfortable.
Let's give credit where due: this is JAL's flight, not American's. And nothing is going to make 12+ hours in the air truly enjoyable. That said, the cabin crew was solicitous and friendly, the Japanese food excellent. The business class seats on the 787 were a little claustrophobic in bed mode -- one felt like one was lying at the bottom of a canyon -- and seat and light controls are not conveniently placed -- but comfortable enough. Restrooms were spotless and well-stocked throughout the flight. The Business Class lounge at Narita is very comfortable and quiet -- my one caveat is that a broader selection of food, including some Western selections, would have been welcome.
Apart from changing gates and terminals yet again and almost missing my flight it was ok. Luckily American airlines was delayed once again.
Not sure about entertainment as I didn't use any, soay e there should be an NA option on this survey. Otherwise everything was just as it should be. Of course I wish planes were more comfortable and had seats that would tilt back further.
I had first class itinerary, yet they put me boarding group 5! I spoke with the gate agent though, and she let me board in Group 1 like I should have been assigned. Would've liked water