It would have been nice to leave on time not 10-20 min late. Also leaving my checked bag in Denver and the counter lady not being able to tell me why or when I’d get back.
Cons: "When I bought the basic economy tickets and it felt like they intentionally on every flight had us in the same row but not next to each other. It was bizarre because in planes with 2 seats on each side they put us one on each side. Then they put us in the middle when there were 3 seats and separated another husband and wife in our same row. I an chose other airlines that seat us next to each other without paying 30$ more per seat per flight. I am a mileage plus card holder too."
Pros: "Crew was fine"
Cons: "My flight was delayed 2 hours"
Cons: "It was canceled. Minimal customer service"
Cons: "Clean the bathroom!! Horrible, horrible, horrible!!"
Pros: "Good flight, decent crew. Food was okay."
Cons: "My entertainment set didn't work because the headphone jack was broken so that was a major bummer."
Pros: "Attentive crew, communicative pilot, early arrival. Not bad."
Cons: "The usual. Not being packed in to the plane like cattle would be nice, and I believe they used to serve actual food before the big airlines formed their monopolies. At least this flight was on time."
Pros: "Everything was on time and all the staff were professional and friendly"
Pros: "The United stewardess was lovely"
Cons: "The women in the Redmond/Bend security were less than friendly and helpful. In fact she seemed intent on delaying us for no apparent reason."
Pros: "The entire experience"
Cons: "Food ok"
Pros: "I liked finally getting where I was trying to go."
Cons: "I didn’t like everything. We were approximately 4 hours late. And the flight crew was not very warm and considerate of the fact we were so delayed."
Pros: "The pilots were informative with their announcements and we were informed of turbulence before it started. We also got in ahead of schedule. I also appreciated being able to ask for a glass of water between services as I had fallen asleep."
Cons: "The negative experiences started before we got on the plane. Boarding began slightly behind schedule and was very disorganized. People were all standing in the boarding area and out into the walkway for the concourse. I feel it would be better to have boarding groups come up individually or two at a time. (While group one boards, group two convenes. Once group one has boarded, invite group three to take their place.) Once group three had boarded, an announcement was made that there was no overhead bin space availble for the entirety of group 4. It seems a bit ridiculous that nearly half the plane wouldn’t have overhead space. It took awhile to board group 4 as everyone had luggage to check and once we finally got down the jetway, we had to wait another few minutes before being able to get to our seats as the flight attendant for first class insisted on taking drink orders while she stood in the aisle. I understand this is a perk of first class but I feel it could be better executed. These seats are boarded in group one so to have drink orders incomplete by the time group four is trying to board is irritating at best and incompetent at worst. Once finally at our seats, it became apparent that the announcement about lack of overhead bin space had been made a bit early. The bins were on the full side but they definitely had space available. Also, much of the space had been taken up by jackets and bags that would have fit under the seats; which I felt could have prevented nearly all of the checked bags. The flight was uneventful with minor annoyances like having to pay for entertainment and any sort of food. Even southwest provides entertainment free of charge and I consider them to be more of a budget airline. If I fly Lufthansa again, I will not take a domestic flight through United and will instead book via southwest to and from the international airport Lufthansa flies out of."
Cons: "my reservation was cancelled by united with out checking with me."
Pros: "Flight attendants"
Pros: "I had a good amount of time between each flight, every plane was waiting at the gate when I arrived, every flight arrived early."
Cons: "Free entertainment on the TVs would have been nice, but the United App Entertainment is good tool."
Pros: "Nice staff"
Cons: "Small uncomfortable seating and comfort in general. Terrible WiFi"
Cons: "Pre flight plan dealing with frost,fueling was terrible"
Cons: "Uncomfortable seating"
Cons: "Spent 5 hours in the airport only to be cancelled at the last minute WITH NO OPTIONS to get home. They stranded us. Won't fly United EVER AGAIN."
Cons: "Air Canada sold the flight to United Airlines - and United moved the flight later and later and later. Six times. When this was combined with a weather delay, we ended up boarding at 11 PM and landing well after midnight. This is not what we signed up for and not what we wanted."
Pros: "Customer service was very professional even after dealing with MANY delayed customers."
Cons: "First leg delayed as was the flight getting there. Had to rebook flying all night on 3 flights with 2 children. My daughter saw that second original flight out of San Francisco was also delayed. We went back to customer service and got back on our original flight arriving home later than planned but if we hadn't of noticed it we would gave been 4 hours later getting in and transferring from 3 planes. Blamed on sf construnction...why would you 's hedule a flight into an area that is under construction. Huge delays of all planes really made me wonder what the heck united is doing. No confidence!"
Pros: "Very nice flight attendant!"
Cons: "They must have changed my seat multiple times. Originally i was given the first seat. Then changed to 11d. However when i scanned my boarding pass the lady indicated i was in an exit row. 11d was of course occupied. So i moved from seat to seat in the exit row (8) until i finally got the only empty seat which was presumably mine."
Cons: "There was a delay in boarding then another delay in getting off the ground because of stand bys getting on and off. Turbulence was bad and there was no announcement for it. Just a long bad flight! Lots of crying kids and babies!!"
Pros: "The ease of using the app for my travel info."
Pros: "Safe and sound! Good crew too. Both plusses"
Pros: "I was not pulled off the plane."
Cons: "The day we were to return to San Francisco United cancelled our flight making us scramble to get another flight. Thank goodness for Alaska. They got us a return flight and went to Seattle instead of San Fransico. United and San Francisco is a joke. Never again."
Pros: "Our flights were on time."
Cons: "Extended layover by over an hour"
Pros: "Nice staff"
Pros: "Everything went well. On time ,arrived early. Easy fast boarding. Flight was not over booked so plenty of space."
Pros: "Fast loading and effect attendant"
Cons: "Flight landed but first waited 20 minutes for a gate. Then had a gate change. Then had to wait another 15 for a jet bridge driver. Another fail United."
Cons: "My original flight was delayed due to late incoming plane. This made me miss my connection. I was put on a different airline (which I hate) only to arrive 7 hours later than expected."
Pros: "Getting on and off was easy."
Cons: "Small plane bathroom sink water didn't work."
Pros: "There's really nothing good to say, because it never happened."
Cons: "Same problems I had with the Phoenix to San Francisco leg. The flight never happened. It was cancelled and I was stuck in Phoenix another night, missing my kids. No compensation was offered. When I asked, they said, "oh, we don't do that." Yet another reason to never fly United ever again. Alaska doesn't have to be asked for compensation, they just compensate you, period."
Pros: "I like how polite the staff were."
Cons: "There was literally one person who controlled the flight, from check in to guiding the taxiing plane. It was so bizarre"
Pros: "The service was good"
Cons: "The food was horrible. Even legroom in economy plus was cramped."
Pros: "It was quiet."
Cons: "The stewardess needs to speak up. Had no idea she was talking. The tsa agents at the Redmond airport were horrible. I know what a pat down is and that was no damn pat down. They kept wanting to thoroughly check me like I was some kind criminal or something. I think it was because I'm Mexican and all the agents were white. Super annoying. The snack was stale. Just stick with peanuts."
Cons: "The United Terminal at Newark is hideous and United should be ashamed to be associated with this poor quality. The airport is a construction zone at best. The aircraft is tiny, cramped and inadequate."
Pros: "The crew was friendly."
Cons: "Boarding 3 times. Had to deplane two times because of maintenance. Sat on tarmac for an hour before deplaning the second time."
Cons: "The flight was delayed over an hour and a half. My girlfriend took the same flight the day before, and it was also delayed over an hour and a half. Once I can understand, twice in 2 days though?"
Pros: "excellent aircraft, roomy, comfortable and clean. the flight attendants were very attentive but not pushy"
Cons: "very full flight ... tourist season?"
Pros: "United greeted at check in at airport"
Cons: "Everytime I was about to board there always seemed to be a problem with the flight it didn't even miss. Having so many problems caused delays. When other people including myself had other connections to get to and made me run through airports and I actually missed a flight and instead of taking one direct flight to Puerto Rico I had to take two more flights."
Cons: "The person next to me was very large. Large enough that they should have paid for two seats. You never would have known there was supposed to be an armrest between us. He was big enough that he pre- boarded with people with disabilities and had the armrest folded up when I sat. He spilled over on to my side and had some of his weight on me. I was pushed out into the isle enough that the attendant rammed my knee with her cart. I was keeled over the isle armrest I develope shoulder and back pain."
Cons: "Late by almost an hour"