Flight attendants were great
The flight was delayed both ways. The staff wasn't that great.
Pros: "Was a relatively quiet flight with a smooth ride"
Cons: "One stewardess was abrasive with everyone but otherwise it was good."
Pros: "Crew was very good! Seating was okay, I am a very tall person so It is always tight in the seat for me."
Pros: "Seat was so comfortable! Aircraft was clean, crew was friendly"
Pros: "It was not a full flight"
Cons: "The flight crew ... they were not attentive at all."
Pros: "I was in coach , they are always a little uncomfortable"
Cons: "Cheaper flight"
Cons: "Alaska airlines delayed the flights by at least an hour both ways SFO-Newark. The Alaska terminal at Newark is a very poor experience."
Pros: "Crew was nice."
Cons: "Plane small - had to bend to get in door- am only 5’6”! Seats too small - too close. Definitely not a pleasant ride. Left late and still had to wait to get a gate. Felt bad for people with connections! I would pay more for an airline that offered comfort and made flying a pleasant experience- this wasn’t it."
Cons: "We will move from our original reserved seats to the last row. Gogo system not operative."
Pros: "Quick and on time boarding."
Cons: "WiFi didn’t connect until landing."
Pros: "Seats were comfortable and crew great."
Cons: "4 hours delayed and waiting."
Pros: "Very pleasant and attentive employees."
Cons: "Booked at last minute so have middle seats."
Pros: "Our flight attendants were fantastic."
Cons: "The application I had to download had cookies."
Pros: "Plane was on time"
Cons: "Not enough space for everyone's luggage"
Pros: "organized well staffed professional prices were reasonable free wi-fi and movies"
Cons: "We were sitting in first class. My husband went to use the restroom in our cabin and the female flight attendant told him to go back behind the curtain and use the bathroom assigned to his cabinet. He is Colombian and she surely profiled him, as I saw two other passengers from coach use the first class bathroom with no concerns."
Pros: "Plenty of leg room, comfy seats, plenty of overhead storage, and really friendly crew."
Cons: "I understand having a bigger food selection may not be easy but maybe a little cheaper would be nice"
Pros: "The quality of the aircraft, staff, service and food was excellent."
Pros: "I had no problems with my pet"
Cons: "Great flight fast Only thing was I didn’t get my boarding pass for my second flight and I had to go through security all over again"
Pros: "All 3 of us (i.e. my wife, myself, and our adult son) got to sit together AND we ALL got TSA-Pre!!"
Cons: "The stewardess did NOT serve grape juice."
Pros: "How smooth the ride was, especially the landing when it came time."
Cons: "Seats were a bit smaller than I would have preferred."
Pros: "On time departure"
Pros: "The choice of movies seemed great"
Cons: "As suggested by Alaska airlines, I downloaded the Gogo inflight app the day before my flight. Though when I boarded it said it wasn’t available for my flight, leaving me without any entertainment because I had Bluetooth only headphones. Also no USB ports:/"
Pros: "Staff/Crew were all very friendly. Plane was clean and air temperature was comfortable."
Cons: "Seats were terribly uncomfortable! NO cushion = a very sore bottom, especially on an almost 6 hour flight. VERY disappointed in the entertainment. This airline expects everyone to have a device to play their downloadable entertainment or else pay to rent a device. This is horrible for such a long flight, when you happen to be one of those people who do not have a device for this. I will not fly Alaska Airlines again."
Pros: "Employees were friendly and helpful"
Cons: "Every single flight left extremely late which meant I was running through the airport to catch my connections."
Cons: "There was no way to change journey date, excepting by additionally paying almost twice the fare amount as change fee plus difference in fares between travel dates. So was forced to miss the flight and forfeit fare amount."
Cons: "My suitcase was destroyed. It lost a wheel and is now inoperable."
Cons: "Was involuntarily deplaned because ALASKA overbooked the flight which resulted in me missing my international flight to South Korea."
Pros: "Leg room in premium"
Cons: "No free food or entertainment"
Pros: "Flight crew were very nice."
Cons: "Flight times were very late and made it hard for checking into our home. Also had to change out flight date and another place to stay for one night due to cancellation of service. Had to pay for that out of pocket."
Pros: "Short flight with low fares, you get what you pay for."
Pros: "Comfy seats, attentive crew, good food."
Cons: "Flight was really packed and I was traveling with a baby and ended up sitting next to a heavier person who kept bumping into me and baby. Felt very constricted and tense but the passenger was very nice. I just paid a lot for ticket."
Cons: "heavy delay. old discomfortable chair. chubby flight attendant"
Cons: "They cancelled my original flight"
Pros: "A complimentary drink."
Cons: "The flight was delayed at least an hour leaving billings due to not having a gate in Seattle. Would like to see a higher quality snack. Organic nuts? Instead of cheesezits. I won't eat that junk."
Pros: "Easy Boarding. On Time. Cold AC. Efficient Workers. Overall Good Experience."
Pros: "Complimentary Wine"
Cons: "It wad late"
Pros: "Leaving on time, arriving on time. Being a MVP."
Cons: "Not in Horizon's control...but bumpy ride because of the weather. Is it at all possible for pilots to avoid the thick clouds because this is the cause of the turbulence."
Pros: "Comfortable seats and great customer service."
Pros: "fast, low flight with good attendants."
Cons: "Noisy plane with too much vibration"
Pros: "They began boarding early, left on time, arrived early, baggage available quickly. Great crew. Helpful and friendly. Smooth takeoff and landing. Pilot shared relevant details with passengers, nice to know what to expect. They served Starbucks coffee; better than the usual on other airlines."
Cons: "A wheel broke off of my suitcase but they got on it right away to compensate (repair or replace); I'm sure this will be handled - no pun intended - properly! :)"
Pros: "The staff"
Pros: "Liked their prices and friendliness."
Cons: "There was no entertainment."
Cons: "I went to board and my boarding pass indicated seat 15D. The flight crew lady said I was unchecked for the flight. Somehow she said I had unchecked myself. Then she looked into the matter further and it turns out someone at the front desk accidentally gave my seat to someone else. I was then given a middle seat in the back of the plane. They took my email address down and said I would receive something, but I never did."
Pros: "Seats were very roomy and comfortable. Crew were really friendly and made the whole flight pleasant"
Early arrival. NIce plane. Quick trip.
Great flight attendants!! Also,pilots keep in touch with passengers ie time to land weather etc.
Pros: "the scheduled time offers, the fast boarding time"
Cons: "offer lactose intolerance snacks"
Pros: "Seat average for a small jet"
Cons: "The AC was not cool enough, but tolerable"
Cons: "The boarding crew wasn’t friendly"
Cons: "It’s time to update the snacks, bu thank you for serving more than just peanuts. I was very cold on the flight - unusual, but definitely very chilly."
Pros: "Yes crew was amazing"
Cons: "May be more frequent hydration"
Pros: "Crews are very friendly"
Pros: "Safe and fast journey."
Cons: "Vegan options for everything."
Pros: "Nice smooth flight."
Cons: "Tiny seats. No entertainment offered."
Pros: "I like having the adjustable head rests."
Cons: "There was no window in the back row of seats, which was claustrophobic. The seat rows are too close together, that it was hard to focus on the movie on the seatback in front of me. My seat didn't recline at all."
Pros: "Amazing crew and seating. Worth the upgrade to premium."
Cons: "Delayed takeoff by an hour because the plane was too heavy. Had to kick 8 passengers off the flight before they would takeoff."
Cons: "Seem that they turned off the air conditioning once we landed in the cabin got on the warm side."
Cons: "Nothing my timing was a bit off it all worked out well"
Pros: "Crew were very pleasant and seemed to enjoy working"
Cons: "Flight was cancelled after multiple delays and waiting 8 hours"
Pros: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Pros: "The crew was helpful and seemed genuinely nice. The seats felt a little narrow"
Cons: "Nothing, keep at it"
Pros: "Flight was smooth and fast."
Cons: "Didn't love that my 1st flight got off at gate G. And connecting flight was at gate C on the other end of the airport."
Pros: "Myself and my wife were rebooked and arrived home the same day. Albeit 7 hours late."
Cons: "Flight left gate on time, yet departed 1 hr late because deicing took almost 1 hour. There was only one truck working."
Pros: "Friendly cabin crew. Early am departure. On board entertainment is a great selection of movies/TV etc. Clean aircraft. Comfortable seating. Great flight."
Pros: "Seats were very Comfortable"
Cons: "Rudeness of one of the crew members"
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Pros: "The staff at the gate were efficient and very friendly, as were the onboard staff."
Cons: "Customer service was lack luster..."
Pros: "Best part of the flight was to experience the joy of talking to loved once from the cloud, thank you delta for providing free wifi in the cloud. You have won my heart!!"
Cons: "To pay for food and a drink!! Please bring them back!!"
Cons: "Haven't left yet!!!"
Cons: "4+ total hour delay"
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Pros: "Quick flight!"
Cons: "Didn't realize the last seat on the plane doesn't mean back."
Pros: "I love and prefer most everything about Delta"
Cons: "Customer service outstanding, flight on time. Clean plane, but couldn't hear the captain announcements we were 30 minutes late arriving in Albany and our car rental office was closed!! We were there for my dads funeral didn't need that stress!!! That was terrible!!!"
Pros: "I had an open seat next to me."
Cons: "Bumpy flight"
Pros: "Fast and efficient boarding again! Most impressed!"
Cons: "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
Pros: "The new delta seats are super uncomfortable and zero legroom. When you put the seat back back the butt part goes forward and your knees are crunched in front of you. The cushion also angles down its horrible. They gave a couple rows extra room and now charge more for them while crunching every other seat together."
Cons: "Seats and legroom horrible"
Pros: "Good for an economy flight"
Cons: "Too long"
Pros: "Everything went very smoothly, I didn't eat anything but the snacks are fine. I don't think there is any "entertainment" unless you pay for it but that's okay."
Cons: "Was required to gate check my luggage through to baggage claim."
Pros: "Columbus airport is very nice. Security was quick. Boarding the plane was smooth and no problems. Staff was very nice too!"
Pros: "I make this trip every month. And this crew is the best I had in a while."
Pros: "I was notified about the delay via text before I left for the airport, which was nice. I would not have checked my email."
Cons: "Delayed for over 2 hours. I have never flown Delta before this flight and it wasn't a great representation. The flight attendants were nice but I was in a seat near the engine and it was making really weird noises. I fly almost every two weeks, so I'm used to engine noises but this was one of the loudest/most rickety sounding flights I have ever been on.. and I have flown Spirit a few times. It just didn't feel safe. Landing scared me a little too as I have landed in O'Hare countless times and have never flown so low to the highway upon entry. It felt like we were only a couple hundred feet above the cars."
Pros: "everthing went well"
Pros: "Plane was on time, flight attendants were very pleasant. The plane was very nice and clean. Kudos to Delta"
Cons: "Everything was great."
Pros: "Very nice Flight Crew from Detroit to Las Vegas!!"
Cons: "The ground crew (in Detroit) were unfriendly and rude. I asked two simply which line I should be in, the First lady just ignored me, the second gentleman rudely told me where to stand. They were not terribly busy at the time and I politely asked as I was unsure which line to be in. The flight attendants (only from ORF to Detroit) also were unfriendly with an attitude. Just simple stuff. I asked for extra ice, she thought I said no ice. Simple mistake, no big deal but when I explained that I actually wanted extra ice she was perturbed!"
Cons: "The new seats are extremely uncomfortable for sleeping. Even in Economy Comfort + I had a hard time finding a comfortable position. The short hard seats do not work well unless you are sitting essentially vertical."
7 hour delay. Maintenance issue Then Weather Then pilots had exhausted their flight time Then had to wait for new pilots Then no food
Online check in the night before made boarding easy. Free check in of luggage at the gate was also offered. Crew offered drinks twice. Wish they would give food like they used to instead of selling it. On board entertainment was good & worked well. Surprised that it was a full flight but it was comfortable. Boarding and deplaning was organized and check in luggage came out promptly!
Amazing flight, price and experience
Cons: "Air Canada is by far the worst airline ever! Lost our connection flight and arrived super late after being relocated in another flight."
Pros: "The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada."
Pros: "I sat in a seat that wasn’t my assigned seat, and no one said anything. It was awesome!"
Pros: "It was a small twin prop so there was only one cabin crew, but she was really pleasant."
Cons: "Instead of just staying on the plane we were required to deplane and take all of our luggage and haul it all through a long winding ramp and hallway into the airport. As soon as we got there, they said it was boarding immediately and we had to turn around and haul it all right back."
Cons: "The delay was ridiculous. Seats are the usual tiny ones so for a big guy they suck but over all great trip"
Cons: "Just take a trip with. Jet am or Japan airline and clearly see the difference in how a customer should be addressed and service., politeness and how the flight attendants provide that extra mile in terms of customer experience."
Cons: "Entertainment system kept kicking out & had to start over. Gave up"
Cons: "Umm let me see. Oh yeah they lost my luggage and still haven’t found it. Pretty much ruined my whole trip."
Cons: "Flight was cancelled 5 mins before I arrived at airport and never received any notification"
Cons: "We were delayed for several hours. I could’ve and should’ve driven to Toronto because I would’ve made it there a lot quicker. The crew members were rude and clearly unhappy to be working. None of them were accommodating. It was a very unpleasant way to start my trip."
Pros: "Friendly crew, direct flight to my destination, took extra time to de-ice properly...thank you."
Cons: "No pre check-in with Kayak...annoying! Extremely narrow seats, delay boarding because some people were allowed on before the wheelchair travelers and the aisle got clogged, snarky comments at check in.. “.too many seniors on this flight “ yes, it’s January and it’s going to Florida!"
Cons: "The train at Chicago airport was broken. I walked to get the next gate to the other terminal."
Pros: "It was overall a good experience, cannot complain about the service as it was great."
Cons: "The weather caused a bumpy return flight but that is not the airlines fault."
Cons: "Was late and crow Did not care abut passangers"
Pros: "Everything I'll do the same next trip!!"
Cons: "No complaints!!"
Cons: "No entertainment and poor seat selection process"
Pros: "Easy , on time, friendly"
Pros: "We did not make it to this flight since it was cancelled"
Cons: "We were rebooked on a flight with a short connection to London and they bumped us off that flight claiming that they could not get our bags in on time. Very poor customer service."
Cons: "Food was terrible Flight was not full and I tried to get bettuer seating but I was told there is none available. Then after boarding they had someone else with the same seat number. Very strange"
Pros: "If you want to here the story please call my Spiros At work Monday 613-226-6573"
Pros: "Staff remember special requests"
Cons: "Generally not friendly, bathrooms were filthy from the time we got on the plane. Everything is dirty bad smells everywhere. Delayed, no space, no good food, no fruit, so many little things missing, limited entertainment options. LBP airport is the most inefficient airport in the world, always wait forever for my luggage with lots of rude staff everywhere. Some 400-600 people were trying to leave the airport through two lines to pass off the last sheet which is unnecessary. They should take a lesson from other airports like Hong Kong and Singapore. Absolutely despise going through Toronto airport as well as Air Canada gates when departing."
Pros: "All passengers and crew arrived alive. Flight attendants were very helpful and nice. Price for this trip is much cheaper than comparable flights with other airlines."
Cons: "Extra charge for any checked bags at all is awful. Couldn't get a meal on flight, even for a price. Just miserable tiny snacks. Flight left late and arrived late, apparently because schedulers didn't bother to make allowances for deicing at previous stop. In-flight Air Canada app didn't work either on my ipAD OR MY LAPTOP."
Pros: "Quick, cheap, great service"
Cons: "Nothing bad, really"
Pros: "See my other flight comments"
Cons: "See my other flight comments."
Pros: "screen and interface"
Cons: "back of seat/head rest uncomfortable, average food in very small quantities films not refreshed fast enough, same in and out flights"
Cons: "flight attendant burned my stomach and belly ,she fck lazy gave me and put a broken cup of hot tea into another good cup instead of threw that broken cup away and should give me only one good tea cup , so the fluid drained out between two cup, and fck burned me . How the stupid she is !!! After that they didn't come to ask me anything until i come to show them and complained , and requested a report. I got a picture and all evidence to show .i swore that its fck hot and burned me too...ooo....bad !!"
Pros: "Super nice crew!"
Cons: "Inaudible boarding"
Pros: "The boarding process was quick and the crew was friendly and professional"
Cons: "The only problem I had on the flight occurred in Cincinnati when my wife got lectured that her bag weighed to much for plane side check-in. The baggage handlers at CVG were rather rude."
Pros: "We were served three meals (two full meals and a snack) and free entertainment in individual seat TVs. Cheapest flight from DC to Seoul."
Cons: "Arriving Toronto customs and immigration was so unorganized and frustrating."
Pros: "The new flight was direct and with Lufthansa to my final destination."
Cons: "Air Canada overbooked their Frankfurt to Montreal flight, and they did bot have any seats for me on that plane although I booked 3 months in advance."
Pros: "I had leg room where I was seated. Short flight."
Cons: "I had to be moved a second time during my travel. No entertainment. So far, the most uncomfortable connection Ive had in my trip. The emergency door i was sitting next to was leaking water, which kinda worried me."
Pros: "This was an economy flight for the weekend. Everything was perfect except I believe the airlines policy of charging for checked baggage is leading people to take advantage. We were delayed briefly just for people trying to get way too much carry on baggage into the overhead compartments."
Pros: "Only enjoyed entertainment"
Cons: "Quality & type of food Boarding sprocess Lack of carry on space Unprofessional crew Old plain- didn't realize still in operation Small seats Little to no leg room Fact you actually had to pay for rental of iPads Terrible entertainment system"
Pros: "Crew were reasonably patient, but rather impossible to please passengers with type of flight and discomfort."
Cons: "One bathroom for all of the plane? Perhaps 1st class (tiny) has its own bathroom, but otherwise, the aisle was 10+ people in-line for the ENTIRE flight, as 1 bathroom. Really miserable for all concerned. Seats are too tight, entertainment system works only some of the time, seats old and uncomfortable. Did not seat family together (flight full). Overall, one of the worst long-distance flights I have ever had. Should not fly this kind of plane with this many people and not enough facilities."
Pros: "Flight was delayed several hours with no compensation given"
Cons: "-very little leg room on rouge plane -do not own a device to watch movies etc -this is very exclusive and assumes that everyone has access to devices"
Pros: "When my food was late they refunded it"
Cons: "The boarding times were quite far behind The lack of TVs was unfortunate, and renting an ipad instead for more money is cheap."
Cons: "There was no entertainment system. The boarding was extremely slow and delayed due to the amount of carry on luggage. Ultra slim uncomfortable seats for a 9 hour flight."
Cons: "Flight left 20 min. late and did not so much as get a pretzel with our drink."
Pros: "No tv working. Surprise"
Pros: "Not much. Pilots did a good job and stewards on flight were pleasant."
Cons: "The process of going through Customs in Canada stinks! We were herded like cattle in one line, all these people from many flights. Process long and tedious and then people with later flights being processed before others nearly caused us to miss our flight. After nearly 9 hours on previous flight! Not good and then not even a decent snack. I am thankful that the crew waited for us but I didn't know this until I tried to find my gate which had been changed and heard the final boarding call. Also my traveling friends and I were separated and they almost left without me. Awful situation!! Also crew on ground couldn't or wouldn't explain what was going on so kept in the dark until you actually got to next step. Would have been nice to explain what was going on!"
Cons: "I ordered a special lacto-ovo vegetarian meal ahead of time. They said they received the order, but didnt have my food. They said they would do their best but ended up giving me a plate of lettuce and bread. When I asked about the bread having dairy or eggs they said they didnt know, so I had to throw it out."
Pros: "Almost everything, from check-in, to boarding, the crew, comfort, food and entertainment were great. Was able to easily check-in from my mobile. Boarding was one hour early and gave everyone enough time (due to this, we left early about 15 minutes before actual departure time and arrived even earlier at about 40 minutes before actual arrival time). Whole crew was friendly except for one (see my other comments). Seats were comfortable and roomier compared to other airlines. Food was perfect. Did not feel hungry or bloated. Entertainment choices provided tons of movie and TV shows to choose from. Even the customs procedure at Toronto was very easy. I would fly Air Canada again to and from Tokyo. Thank you."
Cons: "My flight was almost perfect except for one snafu. There was one flight attendant who gave me a broken plastic glass when I asked for apple juice. The juice was flowing out so fast that my aisle seatmate got drenched. He never offered any apologies and when my seatmate and I both asked for some extra napkins, he looked at us very rudely. It was a surprise as rest of the crew were very nice that I regret never getting his name to report here."
Pros: "The boarding process, with a child is good. They allow you to board earlier than your designated zone."
Cons: "The check in process took over 30 minutes with a desk agent and the "system wasn't working properly." There were no food options from the menu available. The crew did not appear as knowledgeable as other crews I've flown with."
Pros: "All services and most of all excellent customer services."