Daily cleaning, installation of cabin HEPA filters on flights from Billings
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Scores according to KAYAK customer reviews
Cons: "No food and seats broken 1st class leg and upgraded seating. I paid extra for broken seats that won’t recline on Alaska ar."
Pros: "Crew was very good! Seating was okay, I am a very tall person so It is always tight in the seat for me."
Pros: "Seat was so comfortable! Aircraft was clean, crew was friendly"
Pros: "I was in coach , they are always a little uncomfortable"
Cons: "Cheaper flight"
Cons: "We missed our flight because customs in San Fran airport was severely under staffed. The tunnel to get in didn’t have lighting, people had to use flash lights on the phone. We had a connecting flight from once we landed in San Fran from Puerto Vallarta, maybe there should be an expedited line"
Pros: "Crew was good, cookies are tasty and WiFi is nice."
Cons: "My last flight left before the departure time and I had to reschedule last second and wound up about 3 hours late to my destination."
Pros: "Crew was super nice and plane was quite empty"
Cons: "Take off got delayed (not in Alaska Airlines' control though), but all in all a very pleasant flight."
Pros: "Nicely semi updated plane"
Cons: "No Free in flight entertainment, seats were not the best"
Pros: "Crew was nice."
Cons: "Plane small - had to bend to get in door- am only 5’6”! Seats too small - too close. Definitely not a pleasant ride. Left late and still had to wait to get a gate. Felt bad for people with connections! I would pay more for an airline that offered comfort and made flying a pleasant experience- this wasn’t it."
Pros: "I dont like there service."
Cons: "Alaska airlines did not provide assistance and I requested to assist to re check in my baggage. I did not receive any assistance to the airlines staff. This is horrible service and not happy to the alaska airlines."
Pros: "I would definitely fly Alaska airlines again!"
Pros: "On time departure and arrival"
Pros: "On time, clean, friendly crew"
Cons: "Mini cup of Diet Coke"
Cons: "No Free Meal"
Pros: "Free movies for kids and adults."
Cons: "Over priced food and drink items."
Pros: "How smooth the ride was, especially the landing when it came time."
Cons: "Seats were a bit smaller than I would have preferred."
Cons: "Babies in the same row of seat, fussing on descent, gives me a headache."
Cons: "Asked Flight Attendant for help she gave an attitude with a hissing sound pointed at the directed I need to go."
Pros: "Love Virgin-Alaska... roomy seats, attentive staff and good entertainment. Won’t fly on anyone else."
Cons: "Not much. Though first class looked nice."
Pros: "Everyone who works for the airline seems to have a wonderful attitude. It truly is service with a smile. Great experience."
Cons: "Nothing to dislike."
Pros: "As bout as relaxing and enjoyable as a tall guy can have on a flight!"
Pros: "Traveling with a group of 11 was a challenge and we had a few bumps getting our whole group on the flight due to paperwork issues but the Captain and Crew were so helpful and fun. They took us under their wing and made us all laugh and smile. Great way to start a trip!!"
Cons: "The only thing that I didn’t like about this flight was having to use LAX. I wish I could have caught this flight out of Long Beach!"
Cons: "Was involuntarily deplaned because ALASKA overbooked the flight which resulted in me missing my international flight to South Korea."
Pros: "The staff is wonderfully patient."
Cons: "Gate changes, delays, presence of plane but lack of crew, food vouchers 15 minutes before venue closed. Uncomfortable seats."
Pros: "Flight crew were very nice."
Cons: "Flight times were very late and made it hard for checking into our home. Also had to change out flight date and another place to stay for one night due to cancellation of service. Had to pay for that out of pocket."
Pros: "All the staff was friendly and did the best they could"
Cons: "Had the last seets in row 32 Very uncomfortable. Was not given anything to drink for over an hour. When the meal trays reached us in the last row of seats, no more hot meals available..... We were by the bathrooms in the back of the plane. Every time someone use the bathroom the doors kept slamming and there was really no peace to close your eyes or sleep if needed on the long trip Very disappointed. Jerry"
Pros: "The crew was happy and helpful! They were cheerful so that always helps when you're flying!"
Cons: "No gluten free snack so I only got a drink."
Pros: "The plane didn't have any mechanical issues."
Cons: "The flight was late because the previous plane had issues."
Cons: "Sitting waiting to unload"
Pros: "Short flight with low fares, you get what you pay for."
Pros: "Alaska airlines has got it together, probably the best airline company out there. Customer service, punctuality, comfort, baggage department are all top notch!!! I'm so glad they're in Philadelphia so I can come back to this tightly run ship after struggling with other airlines for years!!! My experience was AWESOME!!!!"
Pros: "Love that you have complementary wine on short flights and chees-it's were a nice change for a snack!!"
Pros: "A complimentary drink."
Cons: "The flight was delayed at least an hour leaving billings due to not having a gate in Seattle. Would like to see a higher quality snack. Organic nuts? Instead of cheesezits. I won't eat that junk."
Pros: "Complimentary Wine"
Cons: "It wad late"
Cons: "Asked at check-in if my barcode was ok to use bc I did not receive an automated email for return check-in, she said "Let me see, yes that's good, but hurry up because you have 40min before your plane departs". Low and behold, security said my barcode was not valid and had to run back and forth to get a new one printed. What made it worse was the check in clerk wanted to argue her point and there was only one flight attendant available and boarding closed 12min prior to departure, I was standing and waiving through the gates window trying to get all the flight attendants attention. I could have made it but missed my flight. Horrible experience!"
Pros: "Leaving on time, arriving on time. Being a MVP."
Cons: "Not in Horizon's control...but bumpy ride because of the weather. Is it at all possible for pilots to avoid the thick clouds because this is the cause of the turbulence."
Pros: "Comfortable seats and great customer service."
Pros: "fast, low flight with good attendants."
Cons: "Noisy plane with too much vibration"
Cons: "Cramped really hot felt like a sardine for 5 hours. will not fly alaska"
Pros: "The crew was friendly."
Cons: "I was not allowed to use the restroom when we still had 20 minutes or so to land. As they were collecting final garbage, the restrooms were locked and I was not allowed to use them. I can understand cutting off the use of them once the flight crew is seated but they were still walking around and I really had to go. I don't recall a warning for this. If there was an announcement it was not audible over the hum of the engine. I'm very dissatisfied about that final part of my experience."
Pros: "Alaska Air is a breath of fresh air in light of the recent problems with United and American Airlines! The attendants were not weary, bored, angry, absent, arrogant or any of those off-putting attitudes. Out of SFO to PDX, one sparkling voice announced: Well folks, let's get this party started!", which brought chuckles ruffling througth the cabin! And, ipso facto, there was a party atmosphere from takeoff to landing at PDX. Her attitude set the tone through some bumpy spring weather. Another her 'day' started at 2am from somewhere before SLC. This was a woman who was so outside the norm for her here-to-fore perceived position that she didn't feel the need to perform her duties with a stoic, reserved, stick-in-the-mud presentation, that I was immediately drawn to her and we had great repartee! Lynne Ledingham, flight 743G SLC-PDX. BTW, my Alaska vacay started at PDX two weeks earlier on a flight to SLC, so I flew Alaska all the disjointed way! I will always choose Alaska in the future and have told everyone I know that Alaska is a very bright light in the travel industry and I hope it never goes out!"
Pros: "Liked their prices and friendliness."
Cons: "There was no entertainment."
Pros: "Alaska airlines pilots are some of the best in the world, making flying with them anxiety free, especially since it's snowy in anchorage."
Cons: "Was delayed by more than an hour"
Cons: "It's delayed for almost an hour!! Unacceptable!!"
Pros: "Having an exit row"
Pros: "It was a comfortable flight and boarding was pretty seamless and simple."
Cons: "The Vegetables with my Hot Sand which were cold, small table to keep the Surface pro and your food on."
Pros: "don't travel much, but best flight I've been on overall! Please submit this to your win a free flight for 2 by responding to the survey as in your ad."
Pros: "The entertainment portion was very nice easy to navigate. The staff was attentive and the food was ok and plentiful."
Cons: "The staff did not speak very good English and certainly lacked any smiles. Both flights where late arriving. Bathrooms half way through definitely needed to be cleaned."
Pros: "Crew was friendly and nice"
Cons: "Absolutely no covid regulations in place, completely packed flight, boarding was horrendous everyone going in at once"
Pros: "Flight attendant was very fun. It was her birthday and made the day fun for everyone."
Cons: "Seats are always too close together - left to right and front to back. A sad reality that only improves for the well-to-do."
Pros: "Timely and efficient"
Cons: "Seats are really small"
Pros: "Leg room"
Cons: "The onboard crew was rude and one guy actually grabbed me which to me is unprofessional. All because I had a poster tube that wasn't in my bag they wanted it in my bag. Then I asked for a seat change due to my size hard for ne to be in the middle and the lady was snooty about it."
Cons: "Almost missed flight due to late first flight. Complete amateur"
Pros: "The crew was great"
Cons: "No complaints so far"
Cons: "Seats are narrow and no leg room"
Cons: "5 hour delay caused us to miss connecting flights so got stranded in Los Angeles."
Cons: "Only pretzels, came eat refined flour, nuts or something else would be great."
Pros: "Crew did a good job handling the full flight."
Cons: "I had selected seats thru justly.com. Paid extra. I was not given the seats I had selected. American Airlines refused to acknowledge the confirmation for seat assignments that I had received thru email from justfly.com and Finnair."
Cons: "Food was horrible to Tv screen not working for a long flight it’s not nice"
Cons: "Commuter jet—no comfort. No jetway, we were on airplane stairs."
Pros: "The crew were pleasant and attentive. The seat was moderately comfortable. The food was decent and two services on a 5 hour flight was nice."
Cons: "I’m getting so tired of flying American Internationally on old planes without modern norms. What international flight doesn’t have seat back entertainment or better cabin environment systems?!"
Pros: "Crew on board was nice."
Cons: "Boarding was very unorganized. I thought families traveling with kids would get priority boarding before main cabin."
Cons: "Thank you"
Cons: "Food and wine"
Pros: "Everything went smoothly, comfortable and staff was terrific."
Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Cons: "Pd for seat upgrade so I could have leg room as I injured piriformis. Gate agent wanted to seat 2 people together so took away my chosen seat. I explained but she lied and said person was in wheelchair. Got on board and took photos of young woman seated - not in wheelchair and was up walking. Agent lied and was nasty. Ruined entire trip as I was not able to move much or stretch my injured leg. Am still in pain as I type this review. Complained to AA. Agent was so nasty! Should not be allowed to work with passengers. Fire her!"
Cons: "It was an old plane (with short First class) and they changed various time the departure time without explaining until letting us wait without news for an hour on the plane before takeoff... and arriving at Miami without a door available, we had to wait further 30+ minutes in the plane"
Pros: "Nothing much but the crew made up for some of it."
Cons: "ORD and the roads approaching nothing short of a nightmare. Chicago should be embarrassed by the whole experience at ORD."
Pros: "Great customer service, good food, great in flight entertainment"
Cons: "Rerouting, connection delays and lost baggage."
Cons: "As above"
Pros: "One was great and one was not helpful and was condescending"
Pros: "They were gracious and courteous, the flight attendants. Very nice people."
Cons: "The last seat empty thing was weird but im sure that has to do with some new regulations or something and not the airline itself."
Pros: "It was o k."
Cons: "No complain"
Pros: "It made for a interesting Christmas but not a very jolly one."
Cons: "The flight staff skipped my aile a few times on accident. The touchscreen didnt worl very well, they offed free headphones but my headphone jack was broke and all of the usb charger ports didnt work in my row there werent many new choices for entertainment. And the food was interesting I'll give it that."
Pros: "that i finally came home"
Cons: "They put a bunch of crying babies next to me, other than that it was a good experience."
Pros: "Everything was okay and scheduled for me, I just walked into the airline and showed my passport"
Cons: "I would like to get a 24 hour before remainder and chance to pick my sits!"
Cons: "Closed gate early and left me stranded. The AA employees could care less about you. They are hired for the rudeness and indifference."
Pros: "My flight was early"
Cons: "I had to pay an extra $5 because I did not have a card to check my luggage."
Pros: "First class on TUS to ORD flight - very good flight attendant who was very pleasant, attentive and knowledgeable... she remembered which drink I was having."
Pros: "The food, entertainment and crew were satisfactory."
Cons: "I did not like that my original flight was flat out cancelled. It made for a stressful trip."
Pros: "That's it."
Pros: "appreciated having enough room for my knees not to hit the seat in front of me"
Cons: "There was no food offered. The stewardess was not happy to be at work."
Pros: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Cons: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."
Cons: "The crew was late because of an incoming flight they were rude to other passengers and seemed to have an attitude after a long day they made very few announcements but the flight went fast"
Pros: "The in-flight snack and the flight attendants on the flight were great."
Cons: "I tried to standby for an earlier flight on a first class ticket but I was told that's almost impossible as people waiting for upgrades have priority over me, so they may be able to get me a seat but in Economy. So, AA has no problem having a First Class ticketed passenger traveling in Economy and ticketed Economy passengers flying in First Class. Well, I do have a problem with that and didn't stand for it."
Pros: "Safe, smooth, on time flight."
Cons: "Older plane. This was my return trip and the pane I took to my destination was much nicer. I feel like I should get a discount for an older plane."
Cons: "Flight from LAX was late causing our flight to leave 2 hours late missing our flight to CAE. This would have caused us to miss wedding events on Sat Drove to DIA took Red Eye to CLT and drove to CAE to pick up car and drive to Charleston for wedding event at 11:00 Am"
Cons: "The first class flight attendants were VERY RUDE to the passengers getting on the plane, especially the male flight attendant. While serving drinks, instead of saying things like "pardon me", they would say "move" (as was said directly to me) and get out of the way" (as I herd him say to another passinger). Very disrespectful way to treat a person, let alone a paying customer! Btw...I am a middle class 5' 11" tall college educated male."
Pros: "New aircraft."
Cons: "The flight from LAX to HKG was diverted to Haneda, Tokyo. The septic tank was not properly emptied in LAX. Flight in Hong Kong was delayed by about 2 hours due to this diversion. I agree with the call from the Captain. It's a pity that the poor quality of service team in LAX (probably 1-2 individuals) caused tremendous inconvenience to passengers and crew."
Pros: "Flights were on time. Airport was clean."
Pros: "Flights were boarded efficiently and on time. Crews were courteous and helpful."
Pros: "Everything was amazing"
Pros: "Flight attendants were nice"
Cons: "Being charged for everything. Wifi was free for my sister on Delta."
Pros: "Fast trip to london. Even it was late by more than hours plot made up some lost time. Entertainment was very good both in quality and varieties."
Cons: "Throughout the trip it was very bumbby. The food was not nearly as good as other cross Atlantic airlines."
Pros: "Actually, everything was perfect."
Cons: "I don't have any complaints at all. Except a ticket agent who tried 2 give me hard time, fortunately I handled the issue. After all, everything was well done."
Pros: "Movie selection"
Cons: "Everything was ok"
Cons: "5h travel at noon, no meal, this is a bit cheap."
Cons: "They feel like seats for budget flights."
Cons: "Too long to board and a little disorganized at boarding"
Pros: "Prompt arrival"
Cons: "No offer to have transportation to gate. I am disabled and had a very long walk."
Pros: "Extremely helpful and accommodating! Thanks to all!"
Pros: "These were all LH code shares with Air Canada. Checkin and boarding at CDG 2A is the best you can do there. Only a short walk from checkin thru immigration and security to the gate. Also Air Canada checked my bag to HNL. There were US immigration and customs, small scale and quick, in Vancouver but no requirement for baggage inspection unlike awful LAX. For future trips between HNL and Europe, I am flying Air Canada via Canada."
Cons: "White wine was room temp."
Pros: "plenty of room, media player, wifi, nice selection of snacks and meals."
Pros: "The ride was smooth, I felt safe!"
Pros: "Since I got a bike accident the day before I took off, I had difficulty doing simplest things, and, exceptionally, I had a lot of baggage. All employees, especially at boarding at FLL, helped me very kindly. Although I travel a lot, I rarely have used Air Canada for 30 years, since the time a steward dropped hot water on my thigh. From now on, I will use this airline again."
Pros: "It was on time and they served drinks."
Cons: "Confort de merde"
Pros: "Good service"
Pros: "Able to upgrade to 1st class"
Cons: "Customs what a cluster of confusion"
Cons: "It was cancelled."
Cons: "AC Ticket attendants were unbelievably rude."
Cons: "Splitting couples in different seats. The only way to seat together was to pay extra."
Pros: "The tv for each individual person"
Cons: "Always late."
Cons: "Air Canada was a horrible experience from beginning to end"
Pros: "on time"
Pros: "Everyone was nice and the seating area had room."
Cons: "There was no working charge for electronics."
Pros: "Comfortable plane!"
Pros: "I paid 10.00 for nuts... that is nuts!"
Pros: "Excellent service as always !"
Pros: "Movies were good. Landing was good."
Cons: "Ventilation was not great. And the Wrap was awful."
Pros: "We arrived ontime."
Pros: "Everything was professional. The pilots was awesome"
Cons: "Very uncomfortable seats."
Pros: "I got to Montreal"
Cons: "Love it"
Pros: "it was on time landed a few minutes early stewerdess were very nice"
Cons: "They charged us 25 dollars for a carry on bag which was unfair. They didn't charge anyone else. When I came back I was not charged. I would like a refund. The people were very rude! I take that bag on trips weekly. I should have not been charged."
Pros: "Love Air Canada"
Pros: "Everything was ok ! I love late departures"
Cons: "From Cancun to Mtl, we had to wait 2 hours before boarding!"
Cons: "Sound wasn't working on TV set."
Pros: "Left on time"
Cons: "Trouble at gate landing. Took a long time to off load"
Pros: "A Nice airport"
Cons: "The film are very on The iPad"
Pros: "Every thing"
Pros: "On time or early"
Cons: "over 1 hour to check-in? what is the point of printing our boarding passes in advance? poor planning to have 2 flights checked in at the same time"
Pros: "Love the look of the Halifax Airport after its renovations , brighter than it used to be, Check-in and boarding went very quickly The plane took on extra fuel just n case we had a layover in Toronto because of poor weather but that didn't happen"
Cons: "The possibility of a layover in Toronto because of poor weather lol"
Pros: "They did beverage service and gave pretzel snacks. They had a cool map in the seat back in front of you so you could see where you were."
Cons: "It was difficult to navigate the international arrival passages in Toronto. The only saving grace was to follow those who had been there before."
Pros: "It was meh...."
Cons: "I got no notification that the flight was going to be 1 hour earlier"
Cons: "Nothing all was good"
Pros: "Airplanes, entertainment, boarding, check in"
Cons: "Food, conections"
Pros: "Good service"
Cons: "Good and not much leg room"
Pros: "Nothing of note."
Cons: "Staff should know which plane is which when directing passengers. Flight crew shouldn't be making jokes about people not on the plane, when THE AIRLINES delayed flight caused passengers to miss their connection. Every United flight seems to be delayed anymore."
Pros: "Boarding was fast"
Cons: "Long takeoff and seats were to close"
Cons: "We didn’t have food on our flight, but ordered it at a cost. We didn’t get the food or pay for it."
Cons: "crew at the airport and on the plane, not very helpful"
Pros: "Selection of films and TV"
Cons: "Late boarding, but no apology. Drinks service, but no snacks"
Pros: "Flight attendants were competent"
Cons: "The drinks for purchase were absorbant"
Pros: "Fast and works really well."
Cons: "On board snacks could be better."
Pros: "I made it home alive"
Cons: "Well constancy gate changes in the airport to getting on a hot plane with no air going, then to waiting an hour for the plane to start because of the power cable (still with no air) crew didn’t give us any update from the very first one, all of a sudden we are moving, but only shortly because then we waited another 30 minutes to actually take off. Once in the air it took forever to get water, just pretzels for snacks and a horrible attitude by the staff. DO NOT DLY WITH THEM."
Cons: "Movie kept crashing and I had to restart the app"
Pros: "Pushed out on time and made it home early"
Cons: "Flight attendants were non existent. 2 water services in a 4 hour flight is ridiculous."
Cons: "I missed it due to weather difficulties, there was nothing in compensation."
Cons: "The United Boarding Agent repeatedly warned about the "SMALL" carry on compartments on the CJR aircraft and literally insisted we tag our carry ons to be set aside on boarding even though we knew they fitted OK. AS A RESULT when we got to Calgary we had to wait at the over size luggage racks for our carry ons to be delivered instead of them being set up for us as we left the aircraft which is normal!! Very frustrating!!"
Pros: "Great, friendly service! At a wonderful price in my time of need for a flight the next day!"
Cons: "I love that they now have movies to play on ur phone but I two flights and you couldn’t finish you movie due to each plane offering different movies... a little bummed but not awful."
Cons: "Tv didn't work no entertainment options on personal device"
Pros: "The crew was working efficient and tried to respond to request"
Cons: "The plane was freezing cold. I came prepared but had to hunker down under blankets even though I had two shirts and a jacket on. This is not acceptable for any flight or airline. I caught a cold on my return trip due to this. I'm disappointed as it seemed like a newer plane. The stewardess acknowledged this but was unable to get our section to warm up. Everyone in my area of the plane was Ice cold."
Cons: "The fact that my flight was cancelled and I was in first class. I was rebooked on delta in coach and united would not book me for first class."
Pros: "The crew were very nice and we had a safe flight."
Cons: "The seats were very hard and uncomfortable! Customers should bring a pillow."
Pros: "Clean waiting area; enough room overhead for my carryon bag."
Cons: "Couldn't get internet based entertainment on my iPhone as advertised"
Cons: "Didn't like having to buy food on an international flight."
Pros: "It was a nice comfortable jet and service was OK"
Pros: "On-time departure and courteous crew. Smooth flying on this leg of our trip."
Cons: "I don't have any major complaints about this flight."
Cons: "1hr 10min. Delay on the tarmak. Late into Calgary."
Cons: "Although our tickets were purchased together, my husband and I were not seated together. And the flight was very crowded. I think it's a little unprofessional for a company to overbook a flight and then bribe passengers with money to wait for another flight."
Pros: "The boarding process went well."
Cons: "The plane clearly had not been cleaned, not even superficially. There were stains and crumbs on the tray, there was garbage in the small seat pocket and the seat was damp. Very unpleasant."
Cons: "Flight Attendant was REALLY late. We had to delay boarding to wait for her. 15 minutes. then it took longer to wait for gate check -- green tag bag - than if I had checked the bag. when we finally got the gate check bags and headed through customs the checked bags were all on the carousel. And I have Nexus. So Customs was 3 minutes. NOT a good process. Figure it out YYC international terminal!!!"
Pros: "Nice seats - and some room to move and relax."
Cons: "Being an Air Canada customer and having bought an Air Canada ticket - I do expect that either the entertainment will be free on my iPad or included - particularly when I have to PAY to get a decent seat. It isn't right that entertainment isn't included for the extra price!"
Pros: "it was a direct flight"
Pros: "No delays, no maintenance problems, no overbooked flights, no seat changes required. Efficient, effective"
Cons: "Entertainment is very expensive... no distractions from that end for my work though...silver lining I guess. Internet is similarly very expensive"
Pros: "Good in-flight entertainment using the app. Decent staff overall."
Cons: "On our booking through Kayak, this was only listedas an Air canada flight, however, when I couldn't check in online and phoned Air canada (which took 30min), they said it was operated by United and had to check in on united.com. Why was there. o mention of this?? It took me phoning to find out what airline I was flying with! Also, a United staff person told us we didn't need to touch our bags in calgary en route tonour final Saskatoon destination, which was wrong."
Cons: "Not like Air Canada ... I can tell the staff are tired of their jobs. Entertainment you needed to pay for. Really bare bones"
Pros: "Co passengers friendliness"
Cons: "The tiny cup with more ice than refreshment. Small bottles of water would be great - less likely to spill over in bad weather and thirst would also be quenched. Lack of luggage space for those of us with the correct allowance hand luggage instead of all the extra large pieces because people don't want to go to baggage claims or pay for baggage. Truly their suitcase not paid for is the same as mine paid for. Difference is the inconvenience of having to keep my hand luggage at my feet because of the larger pieces filled by passengers in group 1, 2, and 3 over my designated seat area."
Pros: "Being switched to a different, better airline after the flight was delayed by over 3 hours"
Cons: "Flight was delayed by 3 hours, missed my connecting flight, spent the night sleeping on the hard tile floor of the airport, got kicked out of airport at 1am due to the air port closing, had the then spend the rest of the early morning on the baggage claim floor until terminal opens. YOU SUCK"
Cons: "With maintenance delays, I wouldn't make any connections."
Pros: "Space adequate in coach."
Cons: "Crying baby all flight, but who can help that. Main complaint-overheated cabin."
Pros: "Friendly staff. Nice amenities. Quick on and off"
Cons: "That I would have had to pay for Wifi or to watch tv"
Pros: "Flying in America gave me no problems. Things only got terrible after we left Denver."
Pros: "Had a stroller, two bags, and a car seat and the check in staff helped us tag everything and loaded it for us. It was nice to see the Billings staff go above and beyond in my families time of need."
Pros: "We arrived safely along with our baggage."
Cons: "Major weather issues so delayed boarding and flight. That's understandable, but poor, often rude, gate operations. Often no, inaccurate, or misleading information. They seemed confused, as if this were the first time event."
Pros: "I didn't freeze! It left on time and arrived on time."
Cons: "Didn't get one of those little snack bags with the drinks."
Pros: "The flight is on time."
Cons: "I wouldn't know since I wasn't on it and I'm still in the airport waiting for my flight. I have to try to get comfortable on the floor right now."
Cons: "The flight was cancelled"
Pros: "Nice new plane"
Cons: "2 hour delay due to a name discrepancy on a passenger. Not fair to keep everyone waiting for one person"
Airlines flying from Billings have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Billings
Masks required on board, masks provided on flights from Billings
Social distancing seating
Middle seats unavailable to book on flights from Billings
Testing for antibodies, testing for symptoms for flights from Billings
Waiving of change fees. Search flexible flights from Billings