Cons: "The flight was good, however I was not able to check in online due to British airways website issues. The entertainment touch screen is not working properly,needs some maintenance."
Pros: "The crew was ok. They seemed really hectic between Heathrow to Rome."
Cons: "The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok."
Pros: "The onboard crew and food were great. The gate crew and grounds were rude and unknowledgable."
Cons: "The great seats we reserved were given to staff and we were stuck by bathrooms & crying babies. My husband’s seat was parallel to a mom of an infant traveling alone.He could not recline because she’d have to step over him. We’re compassionate but these seats are too $ not to use for intended purpose"
Cons: "A plane made any year after 1990... Last minute flight switch caused great discomfort and VERY narrow seats"
Pros: "The check-in process was expeditious, aircraft was quiet, crew were accommodating and flight comfortable."
Cons: "I did feel a bit disconnected during the drink service as the cabin crew member came and passed the juices to each person"
Pros: "The crew was good"
Cons: "The seats"
Pros: "Plane changed to an A380"
Cons: "Waited over half an hour to get off at Heathrow owing to staff shortage so the air bridge took a while to happen!"
Cons: "The flight was delayed by three hours; not sure how to fix that but it was annoying. For some reason the arm rests in the middle of the seats would not go fully back and I felt like the flight attendants were talking down to me. They also could have been having a bad day too with the flight. :/"
Cons: "We actually did not go directly to Marseille, but due to a delay, we missed our initial connection and had to take a flight from London to Frankfurt and then from Frankfurt to Marseille. The total trip was 24 hours long and exhausting."
Pros: "Selection of films was good"
Cons: "BA business class is getting tired and very odd configuration. Ran out of choices for food and breakfast looked like there was not enough to go round. Overnight flight, but food not served for about hour and half, and breakfast served 2 hours before landing."
Pros: "No complaints at all"
Cons: "Left Washington two hours late. Left London on return 45 minutes late."
Pros: "The captain was very apologetic and the crew were friendly."
Cons: "The flight was delayed by an hour, meaning we arrived at almost midnight and for me and a few other people their electronic boarding passes did not work properly I was refused at the departures gate and told to go to the British airways counter to get a paper boarding pass printed out. I also saw some other people with British airways electronic boarding passes having similar problems."
Pros: "The entertainment"
Cons: "Some crew members were not friendly"
Pros: "The plane was newly refurbished. Entertainment was excellent. Seat room, or course, is an issue and comfort was a little above average for economy, but the operation was well-run, the food was descent, and entertainment was solid."
Cons: "The screens on the seatbacks could use shielding from oblique angles. If the people in front of you decide to binge-watch movies late into the night, it can interfere with sleep."
Pros: "Food was very good, and plentiful! Wine served with meal! Friendly staff! Smooth flight!"
Cons: "Seats are a little narrow"
Pros: "Great service, good / plentiful food, lots of entertainment options."
Cons: "No outlet / USB to plug in my phone or computer."
Pros: "fast efficient, lovely crew,"
Cons: "shame B.A. is turning into a budget airline, despite the high standards of service trying to be maintained by the excellent crews."
Cons: "BA has gone cheap. They charge you for a cup of tea also."
Pros: "Friendly crew...that’s it."
Cons: "Ordering my ticket was a pain, I couldn’t check in online, I was stuck in the middle section in the back for all my flights, they overbooked and we were delayed twice as a result, the entertainment was poor, the food was mediocre, and the seats were not comfortable. There are much better options to fly."
Pros: "Not much, maybe the food"
Cons: "Poor seats, terrible tv screens and entertainment options. I will not be traveling with BA again. Took forever to get on/off the plane"
Cons: "Seats didn't recline, no entertainment, no beverage or food service. Delayed leaving and landing and the ground crew couldn't find a working jet bridge further delaying the disembarkment. I almost missed my connection despite a 90 minite layover."
Cons: "Couldn't check-in online. Website said to go to airport and talk to staff - should have said: "invalid passport, get new one!" That would have been so much more helpful. Substandard food, especially 'breakfast'"
Cons: "I feel like the overall product is so devalued at BA these days. It just doesn't feel classy anymore. As opposed to Lufthansa, which is an example of a European carrier that cares about passenger comfort and experience. Also the typical circling of LHR to get a slot is annoying and makes me want to avoid BA."
Pros: "Ground staff in London was amazing! The flight from Barcelona to London was delayed because of weather condition. Once we arrived in London the ground staff made sure all of us (almost 20 people, lots of kids) could get the flight connection to JKF. The shuttle bus was already waiting for us, the ground staff indicated to us the faster way to get to our gate after passing through security checking. Everybody could get the JFK flight!"
Cons: "I'm gluten intolerant and there was no gluten free snack!!! Lunch was served as soon as the plane took off, but for the next 5h of flight nothing else was served. I asked if they had some gluten free snack, they told me there were going to check, but they never got back to me with an answer. I was starving arriving in NY. Aircraft was too old and it didn't have USB charger. And the individuals screens were also too old and had really bad quality for watching movies! It seemed that I was in a flight from 20 years ago!"
Pros: "I like the friendliness of the crew. They were always pleasant and accommodating. The hot meals were good."
Cons: "I didn't like the cramped spaces, especially when the person in front of me would put their seat back. It was hard to get in and out if you needed to use the restrooms and to eat with your food on the tray table ."
Cons: "We did not know it was Finnair until we got to the airport and could not find Brittish Airlines flight. This is on Kayak because none of your information indicated anything except a British Air flight. We asked several people and finally figured it out only they changed the gate at that point and we almost missed the flight after sitting in the airport for three hours"
Cons: "Food, artificial not tasty"
Pros: "The crew was friendly and professional"
Cons: "My monitor didn’t work and I asked about it twice. Two crew members said they would look into it but it never got reset."
Pros: "The crew had to deal with a medical emergency and they were excellent!! Despite extra pressure they kept us all informed and were polite and friendly under pressure!"
Cons: "lack of seat space and could not put seat back because of medical emergency so hard to sleep. Exhausted on arrival at Heathrow! Headset did not work properly on films Did not like the boarding process !!"
Pros: "This flight was operated by British airways but the price with Finn Air was much cheaper."
Cons: "The cushion of my seat was not comfortable."
Pros: "The crew was great & the food was great too. Service was excellent, very friendly. Managed to get a window seat. It was perfect, a little cozy nook of my own. The 787 had only 7 seats in a row, the configuration was better, more comfortable."
Cons: "Nothing to dislike, all good."
Pros: "Organized boarding process."
Cons: "I couldn't quite understand if the beverages were free and if they weren't, that seems unfair. Also, even though it was a short flight, a little entertainment/distraction is always appreciated."
Cons: "Seating. Meal. Entertainment. Did not compare well to Air Canada."
Pros: "Not enough room in the seating area"
Pros: "Media/entertainment great for Santiago London leg. Not so mucho for the London Srockholm part."
Cons: "Food was kind of bland."
Pros: "I like the fact that was San Francisco to London just one chunk of the flight."
Cons: "I did not like the fact that I did not have enough room for my legs. We were crump like sardines. The food was discusting, unedible. The quality of the air was very bad. It was hard to breath inside."
Cons: "Charging for coffee and tea? Tacky."
Pros: "I was able to check in on an earlier flight which helped me to arrive an hour earlier."
Cons: "British Airways do not have access to a gate so always have to take a bus to airplane."
Pros: "The flight crew was formal without being stuffy. Gracious without being too familiar. (Although, I had an interesting -- and fun -- conversation with a great flight attendant, Suzanne on flight BA0115 on 5/21/17. Give that gal a raise!). Excellent service. Clean cabins. Lovely menu followed by delicious fare. Overall, great experience!"
Cons: "The aircraft is illogically designed i.e. the awkward arrangement of seats in Business Class makes for an annoying obstacle for passengers who want to leave/return to their seats. But when they do settle in, it's as comfy as a cocoon."
Pros: "Flying on the 380 very smooth"
Cons: "Gate was not available at arrival"
Cons: "Flight crew was very aggressive and casual. Displays are ancient. Seat was broken."
Pros: "The flight was on time and boarded efficiently."
Cons: "I don't understand why we couldn't get free water on the flight."
Pros: "staff were good"
Cons: "out of date entertainment food"
Pros: "Friendly staff, helpful boarding, and on time arrival."
Cons: "Seats were uncomfortable (787) and the entertainment system shutoff for no reason during the flight."
Pros: "This was an overall great experience. The crew was helpful and friendly and the in flight entertainment options were awesome."
Cons: "We boarded an hour late and no warning or explanation was given in the terminal. Luckily I knew this was going to happen because I had downloaded the app."
Pros: "Quick and painless"
Pros: "shorter flight but they still offered us food, a drink, and tea. Also, shortly after the food was served a flight attended offered free newspapers."
Cons: "boarding was a little odd. we had to take a bus across the tarmac and board the pane from the ground. We were not sure what entrance was closest to our sets ended up going the long way."
Once on the plane in Phoenix we were asked to deplane and change planes. Not fun!
Cons: "Things are getting smaller, we're paying more for less and less; it's all reducing except the cost. Generally flying is no longer 'special' it's kind of routine, like cattle herding--and the customer is the cattle."
Cons: "I bought WiFi for my iPhone on the flight and could barely use it because it kept kicking me off and was super slow."
Pros: "American really exceeded our expectations on both overseas flights on this trip. Good food, nice service, plenty of in-flight entertainment."
Cons: "The terrible communication for delays and boarding."
Cons: "We lost the conection because pre departure there swas an issue with one of the wings of the plane and took about 30 min. Afterwards after landing the plan had to wait another 15 minutes waiting for the gate. American Airlines atributed the issue to weather conditions in Vancouver, false."
Pros: "The crew seemed nice"
Cons: "It is not the airline, I just had screaming kids beside me and behind me for 5 hours"
Pros: "This was Japan airline and the crew were very respectful and responsive and food was amazing"
Cons: "The entertainment selection could have been better"
Pros: "The plane got us there safely."
Cons: "The crew was basically useless. They hung out in the back not really paying attention or just in the way. One stewardess knocked me in the head when passing through and didn’t even apologize. No one greeted or told goodbye at the end."
Cons: "Full plane with no Main Cabin Extra seats left over = painful flight for someone over 6 feet."
Pros: "Friendly staff made people feel safe even during turbulence."
Pros: "The most efficient boarding process I've ever experienced."
Cons: "The crew seemed to be under a lot of tension and the audio jack to my in-seat monitor didn't work. After mentioning the faulty system to the crew I had to find a new seat by myself and there was no follow up."
Cons: "The security check line was about a mile long at the Terminal 1, but that's not the airline's fault."
Pros: "Quite hospitable On time."
Cons: "The coffee was horrible."
Pros: "Dinner and breakfast very good."
Cons: "Seating was random. I was place between 2 single travelers meanwhile other rows had only one person in them. Eventually I changed seats. But I should have been able to pick seats at check-in or been more spread out."
Pros: "On time, nice plane"
Cons: "Realized I left my iPhone in pocket of my seat as soon as I exited plane - spoke to gate agent within 1 minute of leaving plane and she Asia she would get the cleaning crew to look while I waited. Waited 20 min only to hear a bunch of lies about how they asked the flight attendant to look but she couldn’t find it - should have just walked back on plane to do it myself. Was told to “go online” and file a lost and found report. This is a small airport - TRI cities TN - absolutely zero customer focus by and American Airline employee - and I asked to sp all with a supervisor and manager with the hope I would get my phone back. Worst service and zero caring attitude I’ve dealt with - and I fly a lot. It will be Delta from here on out. I went on line and filed a complaint and lost and found report - am betting a large amount of money I hear nothing other than an automated reply."
Pros: "At Least the Staff was keeping us updated."
Cons: "No good-faith gesture was offered for the long delay. My associate and I completely missed an important dinner meeting with the rest of our team! Our team takes this trip each year and we have always drove. It' short and I then have transportation when I arrive. This year we decided to fly because it's even easier. This particular flight from Phoenix to Vegas took us longer then if we were to drive and I then spent more in RideShare. I won't be doing it again next year."
Pros: "Boarding and seat selection. Time of departure worked well for us."
Cons: "The entertainment counsels were not performing correctly. Would not respond to commands property. Had to repeat functions."
Cons: "My flight was 7:45AM from JFK to ANU I got into airport at 6:30AM But AA refused to me take on board. They said flight gate is closed."
Pros: "Nice plane, lost of overhead space Friendly staff"
Cons: "Was a few minutes late"
Pros: "Turbulence most of the way. The breakfast homlet was horrible."
Cons: "Change the food. Better headsets in business class. The seats could be updates in business class."
Pros: "Beautiful design n great storage"
Cons: "Hard to get out of seat unless in fully upright biz class position"
Pros: "planes were on time, good flight"
Pros: "Friendly staff"
Cons: "Food was terrible and the seats tight"
Cons: "They did not have any customs and immigration forms on the plane so everyone had to pick them up as we got off the plane and fill them out before proceeding to the customs area. It was very inconvenient for all passengers since there was not a good area to fiill out the forms and it slowed everyone down. First time I can ever recall the airlines not having the forms available before we landed"
Pros: "The flight was lovely from beginning to end. There were no issues."
Cons: "The flight was delayed and the information was not displayed on the FIDS until the aircraft arrived at the gate"
Cons: "The food is very tasty, but AA has not changed the menu in at least one year."
Pros: "Clean plane"
Cons: "No food"
Pros: "Video entertainment not working for my whole row."
Pros: "Smooth flight"
Cons: "Being delayed"
Pros: "Entertainment selection."
Cons: "Very cold airplane"
Cons: "3 hour delay and much confusion. In and out of aircraft."
Cons: "this flight was delayed going both directions."
Cons: "Cero entretaintment"
Pros: "The boarding process was good."
Cons: "Don't think the flight attendant should hang the trash bags in front of the passengers faces in the aisles to collect trash."
Pros: "Nothing. Someday the airline industry will be disrupted and we'll all remember this and say, "can you believe what we used to put up with, and how expensive it was?!""
Cons: "No decent food available, they ran out. People allowed to play movies loudly with no headphones for 5 hours straight. Uncomfortable seats with no cushioning."
Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"
Cons: "I was supposed to dj in dallas at 12am got a flight in at 7pm but with mechanical problems flight was delayed to a 2:20am landing which I missed my job. I paid for a flight I didn't use and lost 1300.00 usd 0 out of 10 for AA"
Pros: "Complimentary cocktail! Great selection of entertainment on our own personal screen."
Cons: "Boarding agent was abrupt"
Pros: "Got there safe"
Cons: "We were cattle attendants cowboys"
Pros: "From boarding to landing evething was perfect. Flight was not overcrowded, so I could lay and sleep comfortable in economy. Crew ok"
Cons: "Terrible transit to terminal in LAX with shuttle and stairs"
Cons: "Neither of our bags made it to Jacksonville. We have an hour drive home and it is 10:15 PM and I am yet to be served by customer assistance because there is a line and only one person working the desk!"
Pros: "New aircraft."
Cons: "The flight from LAX to HKG was diverted to Haneda, Tokyo. The septic tank was not properly emptied in LAX. Flight in Hong Kong was delayed by about 2 hours due to this diversion. I agree with the call from the Captain. It's a pity that the poor quality of service team in LAX (probably 1-2 individuals) caused tremendous inconvenience to passengers and crew."
Pros: "The curticity of the staff"
Cons: "Not enough leg room my seat was 7a not comfortable and an upgrade was to expensive. Also need more options when booking a flight online"
Cons: "American changed the 2nd & 3rd legs of our trip from Vancouver to Phoenix to Charlotte to New Bern and didn't bother to notify us. Discovered on our own after we arrived in Phoenix."
Pros: "The flight was good , the crew was excellent ."
Cons: "The food SUCKs!! You should be able to take alittle nap without u waking up feeling like a pretzel . Should be more space between seats to stretch you legs"
Pros: "Empty plane."
Cons: "Cold plane."